Fixed Ops Roundtable

Dawn Newsome is a seasoned automotive professional with nearly two decades of experience at Vaden Automotive Group. Based in Savannah, Georgia, she has climbed the ranks to become the Vice President of Fixed Operations. Dawn's journey is marked by her dedication to her career, her role as a mother, and her passion for mentoring the next generation in the automotive industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Have you ever wondered what it takes to thrive in the automotive industry, especially as a woman in a predominantly male field? How do you balance personal life with a demanding career and still rise to the top? In this episode we dive deep into the inspiring journey of Dawn Newsome, Vice President of Fixed Operations at Vaden Automotive Group, and uncover the secrets to her remarkable success. Sarah Vantine, interviews Dawn Newsome on how she transitioned from answering phones at a Chrysler dealership to leading fixed operations at one of the most respected automotive groups in Savannah, Georgia. Dawn shares her inspiring journey, the challenges of balancing a demanding career with motherhood, and the pivotal moments that propelled her to success. Learn about the opportunities for women in automotive and get a glimpse into the exciting future of Vaden Automotive Group. Listen to the episode featuring Dawn Newsome for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Dawn Newsome Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

Randall (Randy) Koch is the VP of Partner Development at OEM Interactive, an industry leading marketing company. Randy brings a wealth of Automotive and e-commerce experience and expertise that is passionate about driving growth and building strong relationships within the industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Randy opens up about the fundamental importance of parts in dealership success, drawing from his upbringing in a family deeply rooted in the automotive world. He shares poignant anecdotes from his childhood, highlighting the pivotal role of meticulous inventory management and control. At OEM Interactive, Randy leads the charge in partner development, forging meaningful relationships that transcend traditional vendor-client dynamics. He shares insights into the company's holistic approach to dealership growth, emphasizing the importance of collaboration and mutual understanding. Through innovative marketing strategies and personalized solutions, OEM Interactive empowers dealerships to thrive in an increasingly competitive market. We also talk about the e-commerce revolution and its profound impact on dealership operations. Randy offers practical advice on leveraging online platforms to drive sales, streamline inventory management, and enhance customer communication. From shipping solutions to communication tools like Parts Messenger Pro, Randy unveils the secrets behind maximizing efficiency and productivity in dealership operations. Listen to the episode featuring Randy Koch for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Randy Koch Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

Are dealerships leaving money on the table by outsourcing glass services? Dive into the latest episode of the Fixed Ops Roundtable, where we uncover how bringing glass services in-house can be a game-changer for customer satisfaction and revenue growth. In this episode I sit down with Mark Haeck, the Vice President of Business Development at GMS Glass Management Software, the driving force behind dealership glass solutions for over four decades. What We Discuss In This Episode: As we explore the revenue roadmap, Mark shares invaluable insights into the untapped opportunities awaiting dealerships in the glass business. From ADAS calibrations to insurance billing, he unveils the myriad ways in which in-house glass services can bolster revenue streams and enhance profitability. We discuss the importance of seizing these opportunities and leveraging them to stay ahead in today's competitive automotive landscape. Throughout our conversation, Mark addresses the challenges that dealerships may face in implementing in-house glass services, from technician training to workspace optimization. He offers practical strategies for overcoming these hurdles, empowering dealerships to take control of their glass operations and maximize efficiency. One of the key themes we explore is the profound impact of in-house glass services on customer experience and satisfaction. Mark highlights how routine glass repairs can become opportunities to impress and retain customers, ultimately driving loyalty and dealership growth. Listen to the episode featuring Mark Haeck for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Mark Haeck Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

Robert Manuel, with an illustrious background in automotive retail, brings a wealth of firsthand experience to his role as Partner Success Manager at CallRevu. With roots deeply embedded in dealership operations, Robert offers unique insights into the challenges and opportunities faced by fixed operations teams. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Navigating Evolving Trends:Harnessing the Power of AI:Overcoming Obstacles:The Future of Fixed Ops:Connecting with CallRevu:Listen to the episode featuring Robert Manuel for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Robert Manuel Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

Sara Hoagey and staff have been in the automotive industry since 1999 and held every position in a dealership from variable to fixed operations. As the CEO of EliteBDC, Sara is at the forefront of revolutionizing customer engagement in the automotive sector through innovative technologies and personalized approaches. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In our episode, Sara Hoagie and I delve into the fascinating evolution of automotive customer experience. Sara shares her rich journey spanning over 25 years in the industry, recounting her early days as a sales consultant when the automotive landscape was transitioning from traditional methods to embracing the internet age. From handling leads via fax machines to harnessing the power of artificial intelligence, Sara reflects on the transformative changes that have shaped the way dealerships engage with customers. Drawing from her experience as a service manager, Sara highlights the critical role of service management in fostering customer loyalty and ensuring compliance with regulatory standards. She emphasizes the importance of providing exceptional service experiences to retain customers, especially in an era where customer expectations are higher than ever. With insights gained from navigating the complexities of service operations, Sara offers practical strategies for dealerships to enhance their service offerings and maintain compliance. Our conversation also delves into the significance of BDCs in today's automotive landscape. Sara underscores the pivotal role of BDCs in managing customer inquiries and ensuring seamless communication channels between dealerships and potential buyers. From effective phone handling techniques to strategies for employee retention, Sara shares valuable insights on optimizing BDC operations to drive sales and enhance customer satisfaction. Listen to the episode featuring Sara Hoagey for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Sara Hoagey Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

Jay Goninen is the Co-Founder and President of Wrenchway, a company revolutionizing how technicians and dealerships connect. With a passion for empowering technicians and enhancing dealership operations, Jay brings a wealth of experience and innovation to the table. Get ready for insights, revelations, and a glimpse into the future of the automotive industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The Evolution of Wrenchway: Jay shares the journey from the inception of Wrenchway to its current position as a game-changer in the automotive space. Discover the inspiration behind the transition from Find a Wrench to Wrenchway and the strategic vision driving its growth. Prioritizing People in the Industry: In a world where technicians are in high demand, Jay discusses the importance of prioritizing people over processes. Learn how Wrenchway is reshaping the recruitment landscape by focusing on transparency, support, and mutual respect. Empowering Technicians: Explore the innovative features of Wrenchway's platform and how they empower technicians to make informed decisions about their careers. From job boards to school connections, discover how Wrenchway is bridging the gap between talent and opportunity. Navigating Industry Challenges: Jay opens up about the challenges faced in growing a company within the automotive industry. From changing mindsets to addressing foundational issues, gain insights into the strategies driving Wrenchway's success. The Future of Automotive Innovation: As we look ahead, Jay shares his vision for the future of the automotive industry. Explore the role of technology, education, and industry partnerships in shaping a brighter tomorrow for dealerships and technicians alike. Listen to the episode featuring Jay Goninen for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Jay Goninen Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

Mark Queen is the CEO of SKAI Vision, a groundbreaking technology company pioneering the integration of computer vision AI into retail automotive operations. With a wealth of experience and a knack for innovation, Mark is leading the charge in revolutionizing dealership efficiency and customer experience. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Mark sheds light on how computer vision AI is transforming the automotive industry, specifically by tackling those pesky bottlenecks that plague dealerships. In this episode, you'll learn: Mark also shares some exciting insights from SKAI Vision's data, including: This episode is a must-listen for any fixed ops professional looking to gain a competitive edge. SKAI Vision is paving the way for a future where dealerships can optimize time, improve customer satisfaction, and boost their bottom line. Listen to the episode featuring Mark Queen for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Mark Queen Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

Coralee Zueff is a seasoned master service advisor, coach, and author of "Five-Star Service Advisor," with a rich background spanning from technical expertise to retail and aftermarket experience. Her passion for empowering service advisors led her to develop the innovative Five-Star Service Advisor program, aimed at revolutionizing customer service in the automotive sector. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: 1. Understanding Customer Behavior: Coralee sheds light on why customers may choose aftermarket services over dealerships, debunking common misconceptions about pricing and revealing the true drivers behind customer choices. 2. The Importance of Convenience: We explore the evolving landscape of automotive service, where convenience plays a pivotal role in customer satisfaction. Coralee highlights the significance of dealership initiatives such as pickup/drop-off services and mobile servicing in meeting customer needs. 3. Empowering Service Advisors: Delving into the core principles of the Five-Star Service Advisor program, Coralee shares valuable insights on nurturing a customer-centric approach, building trust, and fostering meaningful interactions. 4. Bridging the Gap Between Dealerships and Independents: Coralee outlines the unique benefits of her program for both dealerships and independent service providers, emphasizing the importance of specialized training and customer-centricity in driving business success. 5. The Future of Automotive Service: As we wrap up, Coralee offers a glimpse into the future of automotive service excellence, highlighting the role of ongoing training, adaptation to industry changes, and a deep understanding of customer needs. Listen to the episode featuring Coralee Zueff for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Coralee Zueff Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

In this episode, I had the pleasure of sitting down with William Demaree, the Corporate Director of Fixed Operations at the Tom Wood Automotive Group. Our conversation delved into various aspects of the automotive industry, starting with the core values of Tom Wood Automotive Group, as highlighted by a quote from Tom Wood himself: "Success is not measured by the number of franchises or locations in an organization, but by the people associated with it." We explored how this philosophy drives the company's focus on creating a family-like environment for its employees, emphasizing work-life balance and flexible scheduling to ensure both employee satisfaction and customer service excellence. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: One of the key topics we discussed was the evolution of dealership culture and the importance of embracing change. Demaree shared insights into innovative approaches adopted by Tom Wood Automotive Group, such as offering alternative work hours and implementing mobile service solutions like Spiffy. He emphasized the significance of convenience in today's automotive landscape and how adapting to customer preferences, such as providing mobile service options, can lead to increased customer satisfaction and loyalty. Demaree also provided a glimpse into his journey within the automotive industry, recounting his early experiences working at a service station and his transition into dealership operations. His story highlighted the importance of mentorship and hands-on experience in shaping a successful career path. We explored the changing dynamics of the industry, particularly with the rise of electric vehicles (EVs) and the need for specialized skills among technicians to adapt to new technologies. Throughout our conversation, Demaree underscored the pivotal role of people in driving success within the automotive industry. From attracting and training young talent to fostering a culture of customer-centric service, he emphasized the value of investing in employees and creating opportunities for growth. Additionally, we discussed the significance of philanthropy and community engagement, reflecting on how giving back plays a fundamental role in shaping company values and leaving a positive impact on society. Overall, my discussion with William Demaree provided valuable insights into the inner workings of the automotive industry, highlighting the importance of adaptability, innovation, and a people-first approach in navigating the challenges and opportunities ahead. Listen to the episode featuring William Demaree for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, William Demaree Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

Tammie Ventura is a seasoned professional and the BDC Director at Hudson Automotive Group, South Carolina. With over 18 years of experience in the automotive industry, Tammie has been instrumental in transforming Hudson's BDC operations into a powerhouse of success. Under her leadership, the group has witnessed remarkable growth and earned prestigious accolades, including the Best Practice Award. Tammie's passion for excellence and dedication to cultivating a culture of continuous improvement make her a trailblazer in the field of fixed operations. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: 1. From Humble Beginnings to Industry Leader: Explore Tammie's journey from a small lunchroom with just one table to leading a team of 50 agents across multiple dealerships. Discover the pivotal moments that shaped her career and fueled her passion for the automotive industry. 2. The Power of Consistency: Tammie reveals why consistency is the cornerstone of success in a corporate BDC. Learn how maintaining unwavering standards and best practices can drive exceptional results and elevate the customer experience. 3. Cultivating a Winning Culture: Dive into the importance of fostering a positive and supportive culture within the BDC. Discover Tammie's strategies for empowering team members, promoting personal growth, and creating a collaborative environment where everyone thrives. 4. Coaching for Excellence: Explore Tammie's approach to coaching, training, and developing BDC agents for success. From daily call evaluations to quarterly training sessions, uncover the techniques that drive continuous improvement and ensure team members reach their full potential. 5. The Journey to Success: Tammie shares inspiring stories of team members who started as BDRs and advanced to higher roles within the organization. Discover how a career mentality and a commitment to personal growth can propel individuals to new heights in the automotive industry. Through candid conversations and valuable insights, Tammie Ventura offers a glimpse into the inner workings of Hudson Automotive Group's BDC and sheds light on the strategies that have propelled them to the forefront of the industry. Join us for an engaging discussion that promises to inspire, educate, and unlock the secrets to BDC success. Listen to the episode featuring Tammie Ventura for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Tammie Ventura Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

Today, I'm thrilled to welcome David Reinicke, President, and Jason Tuck, Sales and Marketing Manager at Automotive Warranty Network. With many years of experience, Automotive Warranty Network stands as the cornerstone of outsourced warranty administration, offering invaluable insights into this vital yet often overlooked aspect of dealership operations. As key figures at Automotive Warranty Network, they are passionate about streamlining processes, ensuring compliance, and fostering a culture of excellence within the industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: 1. The Essence of Automotive Warranty Network: David and Jason shed light on the critical role of Automotive Warranty Network in processing warranty claims. From seamless integration with dealership management systems to meticulous claim administration, they highlight the comprehensive services offered by AWN. 2. Navigating Compliance in a Complex Landscape: In a rapidly evolving regulatory environment, compliance is paramount. Our guests discuss how AWN prioritizes adherence to FTC guidelines and manufacturer standards, ensuring secure and compliant warranty processing. 3. Cultivating a Culture of Excellence: Discover the secret behind AWN's success—a thriving culture centered around family, support, and continuous growth. David and Jason emphasize the importance of investing in their workforce, fostering loyalty, and driving innovation within the organization. 4. Addressing Industry Challenges: From technician shortages to the evolving demands of the automotive landscape, our experts provide insights into overcoming challenges and staying ahead of the curve. Learn how AWN's forward-thinking approach positions them as industry leaders. Overall, our episode with David Reinicke and Jason Tuck offers a comprehensive exploration of automotive warranty administration, providing valuable insights for dealerships and industry enthusiasts alike. Listen to the episode featuring David Reinicke and Jason Tuck for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, David Reinicke and Jason Tuck Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

Owen Moon is a seasoned expert in the automotive industry, of Trade Pending which recently acquired Fixed Ops Digital. With years of experience and a passion for revolutionizing online service marketing, Owen brings a wealth of knowledge to the table. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The State of the Market: Owen provides a comprehensive overview of the current state of the automotive service industry, highlighting key statistics and trends that dealerships need to be aware of. From consumer behaviors to market share dynamics, Owen offers valuable insights into the evolving landscape. Building Trust and Transparency: With trust in franchise dealerships eroding, Owen discusses the importance of transparency and how dealerships can regain consumer confidence. He emphasizes the need for openness in service pricing and the significance of fostering positive customer experiences. Harnessing the Power of Video: Owen explores the growing role of video in automotive service marketing, showcasing how dealerships can leverage this medium to enhance communication with customers. From technician recommendations to promotional campaigns, video offers a personalized and engaging way to connect with audiences. Maximizing Revenue Opportunities: Owen delves into various strategies for increasing revenue in fixed operations, including repair financing, recall management, and effective vehicle acquisition tactics. He shares practical tips for implementing these initiatives and driving profitability. Embracing Online Service Marketing: As we enter 2024, Owen underscores the importance of embracing online service marketing as a key driver of dealership success. He discusses the evolving role of digital platforms and the need for dealerships to adapt and innovate in this rapidly changing landscape. Listen to the episode featuring Owen Moon for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Owen Moon! Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

Mark Haeck is the Vice President of Business Development at GMS Glass Management Software. In this episode he brings over four decades of expertise in auto glass technology, spearheading GMS's mission to revolutionize dealership operations. With a keen focus on customer-centric solutions, Mark is at the forefront of driving industry-wide innovation. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Mark unveils the comprehensive suite of solutions offered by GMS, providing a glimpse into how dealerships can streamline glass management seamlessly, from vehicle lookup to insurance billing. We delve into the myriad revenue opportunities that in-house glass services unlock, ranging from ADAS calibrations to vehicle scanning, shedding light on how these services go beyond mere repairs to drive profitability. Mark shares invaluable insights into overcoming the challenges associated with establishing in-house glass services, emphasizing the importance of proactive technician training and workspace optimization. Moreover, we discuss how in-house glass services revolutionize the customer experience, fostering long-term relationships and enhancing dealership competitiveness. From leveraging existing customer bases to tapping into new markets like insurance agencies and fleet accounts, Mark provides a roadmap for dealerships to expand their glass services outreach effectively. As we peer into the future, it's clear that in-house auto glass services represent a game-changing strategy for dealerships aiming to stay ahead of the curve in today's dynamic automotive landscape. Mark shares his vision for the future of in-house glass services, envisioning a landscape where dealerships seamlessly integrate glass management into their core operations, driving sustained growth and customer satisfaction. As we wrap up this episode, it's evident that in-house auto glass services represent a game-changing strategy for dealerships seeking to enhance revenue and customer satisfaction. With Mark Haeck's expert insights, we've uncovered a wealth of opportunities for dealerships to thrive in today's competitive automotive market. Listen to the episode featuring Mark Haeck for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Mark Haeck Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

In this episode, I sit down with Kent MacDonald, President of Northwood University, and Brooke Engelhardt, a marketing student and Marketing Chair of the 60th Annual International Auto Show at Northwood University. Together, we explore the key factors behind Northwood's success in preparing students for thriving careers in the automotive industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Kent MacDonald delves into Northwood's rich history and commitment to principles like free enterprise and personal responsibility, emphasizing how these values underpin the university's approach to education. He highlights the importance of blending classroom learning with real-world experiences, providing students with hands-on opportunities to excel in the automotive field. Brooke Engelhardt shares her personal journey at Northwood, discussing the transformative experiences and opportunities that have shaped her into a future leader in the automotive industry. She reflects on the diverse opportunities available at Northwood, from competitive programs to athletics and student organizations. Throughout the episode, Kent and Brooke underscore Northwood's track record of producing successful graduates who are in high demand within the automotive industry. They emphasize the importance of the Northwood Idea, which instills values like freedom, respect, empathy, and integrity in students, preparing them for the challenges of the professional world. Explore the vibrant community and educational opportunities offered at Northwood University, whether they're prospective students, industry professionals, or simply curious about the intersection of education and automotive excellence. Tune in to learn how Northwood is driving success in automotive education and shaping the future of the industry. Listen to the episode featuring Kent MacDonald & Brooke Engelhardt for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Kent MacDonald & Brooke Engelhardt Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

David Spisak is the President/CEO of Disruptive Growth Solutions, a renowned figure in the automotive industry, heralded for his visionary leadership and deep understanding of emerging trends. With extensive experience in navigating automotive disruption, David brings a wealth of knowledge to the table, guiding dealerships through transformative challenges and opportunities. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: I sit down with David Spisak to delve into the accelerating evolution of automotive technology and its profound impact on fixed ops departments. 1. The Shift to Electric Vehicles (EVs) Explore the seismic shift towards electric vehicles and its implications for dealerships. David shares insights into why EVs are no longer a distant future but a present reality, with profound implications for dealership operations and profitability. 2. Adapting to Changing Market Dynamics Gain a deeper understanding of how market dynamics have rapidly evolved, reshaping traditional dealership models. David uncovers the challenges posed by EV adoption and highlights strategies for dealerships to adapt and thrive in this new landscape. 3. Navigating Customer Expectations Delve into the evolving landscape of customer expectations in the digital age. David discusses how heightened consumer expectations, driven by experiences in other industries, are reshaping dealership-client interactions and the importance of embracing modern retail approaches. 4. The Role of Technology in Automotive Retail Explore the pivotal role of technology in revolutionizing automotive retail. David shares insights into the importance of integrated and intelligent tech solutions, emphasizing the need to streamline dealership operations and enhance the customer experience. 5. Predictions for the Future of Automotive Retail Get a glimpse into the future of automotive retail as David shares his predictions for the biggest surprises and changes awaiting the industry in 2024. From potential leadership shifts to emerging technologies, discover what lies ahead for dealerships navigating this dynamic landscape. Listen to the episode featuring David Spisak for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, David Spisak Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

In today's episode, we have a true industry legend with us—Dr. Matt Bennett, the Vice President of Graduate and Professional Studies at Northwood University. Dr. Matt Bennett is not just a VP; he's a driving force behind Northwood University's success. With a rich history in the automotive sector, Matt has been instrumental in shaping future leaders through innovative programs, partnerships, and a deep understanding of the industry's pulse. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: 1. Bridging the Gap: Northwood's Impact on Automotive Education Dr. Matt sheds light on Northwood's unique approach, showcasing the dynamic connection between classroom learning and real-world applications. Learn how the students at Northwood become true Swiss army knives in the automotive sector, mastering the art of relationships and practical skills. 2. Building a Foundation for a Successful Automotive Career Ted Ings explores with Dr. Matt the secret sauce behind Northwood's success in shaping automotive leaders. Discover why Northwood stands out in building careers that kick-start with a strong foundation and a unique blend of practical experiences. 3. Navigating 2024: Challenges and Opportunities Delve into the uncertainties facing the automotive industry in 2024. Dr. Matt reveals the strategies organizations are employing to navigate the landscape and optimize profitability. Gain insights into the role of analytics and planning in addressing industry challenges. 4. The Evolution of Northwood's Graduate Program Uncover the hidden gem in Northwood's offerings – the Graduate Program. Dr. Matt shares the exciting developments, including the launch of a Master of Science in Organizational Leadership tailored for automotive professionals. Learn how this program is bridging the gap between industry leaders and emerging talents. 5. Northwood's Relationship-Driven Focus with Industry Partners Explore the powerful partnerships Northwood has cultivated with Fortune 100 to 500 companies in the automotive sector. Dr. Matt emphasizes the importance of relationships, collaboration, and prosperity through partnership in driving success for both the institution and its industry partners. 6. Shaping Future Leaders at Northwood Ted Ings and Dr. Matt Bennett wrap up the episode by discussing why the industry looks to Northwood for the professional development of future leaders. Discover the unique qualities Northwood students bring to the table and why employers are lining up to engage with them. Join us on this exciting journey through the automotive education landscape, and discover how Northwood University is driving innovation and success in the industry. The road ahead is paved with insights, expertise, and the promise of a brighter future for automotive professionals. Listen to the episode featuring Dr. Matt Bennett for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Dr. Matt Bennett Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

Alyson Landis is the CEO of Inkcentric Corp, which is based in sunny California. Alyson Landis, a seasoned Marketing and Procurement Specialist, brings over 25 years of experience in the automotive industry. As the driving force behind Inkcentric Corp, Alyson has become a trusted partner for dealers and automotive clients nationwide. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Theatrics in Automotive Marketing: Join Alyson and me as we explore the creative side of automotive marketing, from themed events to quirky merchandise, and how it all ties back to building brand identity. The Power of Print: In a digital age, Alyson makes a compelling case for the enduring impact of print marketing. Discover the behind-the-scenes of producing high-quality materials, like the iconic Galpin calendars, and the art of capturing attention in a tangible way. Partnerships & Trust: Uncover the dynamics of working closely with automotive partners. Alyson sheds light on how Inkcentric Corp collaborates seamlessly with various players in the industry, making them the go-to for trusted marketing solutions. Bridging Digital and Print: We discuss the harmonious relationship between digital and print marketing, creating a well-rounded strategy that resonates with the audience and keeps the brand at the forefront. Join us in this lively conversation that unveils the artistry behind automotive marketing and the strategic thinking that keeps brands vibrant and memorable. Alyson's expertise and passion are evident, making this episode a must-listen for anyone in the automotive business. Listen to the episode featuring Alyson Landis for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Alyson Landis Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

Jennifer Sanford is a Marketing Executive and Founder of Sanford Marketing Group. with 14 years of experience in sales and marketing leadership. Having spent a significant part of her career at Dominion Dealer Solutions, she played a pivotal role in building the brand into a powerhouse within the automotive space. With a passion for effective B2B marketing, Jennifer now leads Sanford Marketing Group, guiding companies in achieving results-oriented marketing experiences. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Vendor-Dealer Relationships: Unpacking the critical aspects of establishing effective partnerships, emphasizing communication and ongoing support. Checklist for Successful Implementations: Jennifer shares valuable insights on questions dealers should ask during the contracting process, ensuring a smooth implementation. Long-Term Dealer Expectations: Crafting effective communication strategies and maintaining a healthy partnership, including dealer responsibilities and vendor commitments. Maximizing ROI: Jennifer provides a comprehensive approach to evaluating ROI, focusing on time, money, and stress reduction. Don't miss this riveting episode where Jennifer Sanford shares her wealth of experience, helping us decipher the intricacies of dealer-vendor partnerships. For more information and to connect with Jennifer Sanford, visit Sanford Marketing Group or reach out to Jennifer at jennifer@sanfordmarketinggroup.com | 757-537-7004. Listen to the episode featuring Jennifer Sanford for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Jennifer Sanford Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

In this episode, I'm joined by Kaylee Felio, a seasoned expert in parts management; Kaylee brings a wealth of knowledge and a fresh perspective to the table. With a passion for efficiency and innovation, she's redefining the game's rules together with Ed Roberts - Author of Mile One and Fixed Ops Guru: here to share how Bozard Ford Lincoln is gearing up for a prosperous 2023 and beyond. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode We explore crucial aspects of parts management, delving into strategies for a prosperous 2023 and beyond. Ed Roberts kicks off the discussion by unveiling Bozard's year-end inventory strategies, emphasizing the value disparity between used car and parts inventory. The conversation pivots to the ever-present challenge of obsolescence, with Kaylee Filio stressing the need for year-round focus and proactive decision-making to avoid idle inventory. Mindset emerges as a key theme, with Ed Roberts highlighting the significance of empowering the team and setting clear guidelines for effective decision-making in the parts department. Continuous training for parts personnel and effective communication are identified as essential components of a successful strategy. Kaylee provides insights into the resources offered by Parts Edge, including e-books on inventory control and pricing analyses. Both guests stress the importance of having a plan, improving processes, and celebrating small victories. Listen to the episode featuring Kaylee Felio & Ed Roberts for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Kaylee Felio & Ed Roberts Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

In this episode, we're joined by Shawn Butler, a true hero and fighter in the automotive industry. Shawn was recently diagnosed with late stage 3C rectal cancer. The prognosis is not great due to the depth and size of the tumor, being deeply embedded with many lymph nodes and the blood stream involved. Despite facing a challenging battle with cancer, Shawn is too proud to ask for help and is continuing to do what he loves , working through the pain and leading his team at Bristol Honda with unwavering dedication, showcasing the strength of the human spirit and the importance of finding purpose in our work. 👉 Register for the upcoming Fixed Ops Roundtable Event Join us in this powerful episode as we rally together to support Shawn Butler and his family, Shawn has been fighting a courageous battle against cancer, and today, we're standing united to offer our support. Visit FixedOpsCares.org to contribute and make a difference in Sean's life and the lives of his family. Remember, every act of kindness counts. Thank you for being a part of this journey. Listen to the episode featuring Shawn Butler for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Shawn Butler Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement