Hospitality Daily Podcast

In this episode, Roman Pedan, the Founder and CEO of Kasa, shares the power of experiencing your hospitality services from a guest's perspective. Roman tells the story of staying at various Kasa properties and how this led to changes and improved guest satisfaction. Listeners will learn about: The Importance of Personal Experience:Impactful Changes:Data-Driven Decisions:Operational Adjustments:This is part of our series of conversations with Roman: His mentors and influences, the story of Kasa, their approach to guest communication, how they improve service and profits with AI, how they cut costs, how they improved housekeeping, and how "being their own guest" leads to innovation. You can see a tour of a Kasa property here, or watch our entire conversation here on YouTube. Thoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Roman Pedan, the Founder and CEO of Kasa, explains how they optimize housekeeping across their portfolio of over 85+ properties. Listeners will learn about: Cost-Cutting Strategies:Technology Integration:Quality Assurance:Employee Incentivization:Leadership and Culture:This is part of our series of conversations with Roman: His mentors and influences, the story of Kasa, their approach to guest communication, how they improve service and profits with AI, how they cut costs, how they improved housekeeping, and how "being their own guest" leads to innovation. You can see a tour of a Kasa property here, or watch our entire conversation here on YouTube. Thoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Roman Pedan, the Founder and CEO of Kasa, explains the strategies that have allowed their hospitality business to thrive in challenging markets environments. Listeners will gain valuable insights into how Kasa has structured its operations to maintain high guest satisfaction while significantly reducing operational costs. What You Will Learn: Efficient Business Structures:Cost Reduction Strategies:Technology Integration:Guest Satisfaction:Thoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Roman Pedan, the Founder and CEO of Kasa, explains how the company uses cutting-edge artificial intelligence (AI) technology to improve the guest experience and drive operational efficiency. Listeners will learn: Operational Transformation:Guest Experience Enhancement:Behind-the-Scenes Insights:Future of AI in Hospitality:Thoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Roman Pedan is the Founder & CEO of Kasa, and in this episode shares how they challenge commonly accepted trends - including in hotel technology - to prioritize guest experience and operational efficiency. Listeners will learn: The Role of Property Management:Balancing Technology and Guest Experience:Innovative Communication Solutions:Building Long-Term Guest Relationships:Thoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Roman Pedan, the Founder & CEO of Kasa, explains how they are reshaping the hospitality landscape through an innovative approach to hotel management and operations. You will learn: The Genesis of Kasa:The Business Model:Impact on Local Communities:Partnerships and Growth: Challenges and Solutions in Property Transition:Future of Hospitality:Whether you're a hotel owner, operator, or real estate developer, this episode offers valuable perspectives on the future of hospitality and how operations can be reinvented. Tune in to get inspired and learn how Kasa is setting new standards in hospitality today. This is part of our series of conversations with Roman: His mentors and influences, the story of Kasa, their approach to guest communication, how they improve service and profits with AI, how they cut costs, how they improved housekeeping, and how "being their own guest" leads to innovation. You can see a tour of a Kasa property here, or watch our e Thoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Roman Pedan is the Founder & CEO of Kasa, one of the fastest-growing hotel operators in the industry. In an earlier conversation with Brandon Sedloff at Juniper Square, Roman shared his insights on the real estate opportunity he sees. In this episode, he shares the influences and mentors who have shaped his vision of hospitality. Listeners will gain a unique perspective on: Being a "Hall of Fame Host":Integrating High Tech with High Service:Guest Experience and Service Innovation:This is part of our series of conversations with Roman: His mentors and influences, the story of Kasa, their approach to guest communication, how they improve service and profits with AI, how they cut costs, how they improved housekeeping, and how "being their own guest" leads to innovation. You can see a tour of a Kasa property here, or watch our entire conversation here on YouTube. Thoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ryan Mann is a Partner at McKinsey & Company. In this episode, he shares his personal journey and professional insights that are shaping the industry. Listeners will learn: Ryan's Personal Inspiration:Professional Journey:Industry Trends and Changes:Future of Hospitality:Leadership and Innovation:If you liked this, listen to our other episode: How The World's Best Hotels Deliver Exceptional Service Thoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Join us on this heartwarming episode of Hospitality Daily as we explore how Hotel Nikko San Francisco has redefined pet-friendly accommodations. Host Josiah McKenzie talks with Anna Marie Presutti about the innovative and compassionate initiatives that set Hotel Nikko apart. Listeners will learn about the hotel's unique amenities tailored for dogs and their owners, including custom dog beds, bowls, treats, and a specially designed dog run with breathtaking city views. Discover how Hotel Nikko's partnership with Muttville, a senior dog rescue, not only enhances the guest experience but also significantly contributes to the community by supporting elderly dogs. Hear touching stories of the hotel's plush toys initiative, where proceeds help fund animal rescue efforts and their involvement in local charity events with figures like Buster Posey. This episode is a must-listen for anyone interested in how creativity and compassion can transform a business model and make luxury accessible and enjoyable for pet lovers. Whether you're a hospitality professional or a pet enthusiast, you'll find inspiring insights on integrating philanthropy with business to create unforgettable experiences. Thoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Greg Früchtenicht is the Chief Operating Officer at Saira Hospitality, and in this episode, he shares the origin and implementation of a transformative program with St. Giles Hotels in London that not only provides shelter to people experiencing homelessness but also empowers them with crucial hospitality career skills that create opportunities for them. You may also enjoy: From Mother Teresa to Creating Opportunities Through Hospitality - Harsha L'Acqua, Saira HospitalityTransforming Hospitality Education to Break Down Barriers and Create Opportunities - Harsha L'Acqua, Saira HospitalityWorking With The LeBron James Family Foundation and Saira Hospitality to Empower Communities - Kevin Osterhaus, Graduate HotelsThoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ryan Mann is a Partner at McKinsey & Company and shares insights from their latest research article, "How the world’s best hotels deliver exceptional customer experience." Listeners will gain insights on: The Importance of LeadershipCultivating a Culture of ExcellenceRole of Technology in HospitalityInnovative Hiring PracticesEmpathy and Guest ExperienceEmployee Empowerment and RecognitionBalancing Cost and QualityReinvention and InnovationThis episode offers valuable strategies and insights to help you excel in your role and elevate your property's service standards. Tune in to reconnect with your passion for hospitality and get inspired to take your guest experience to the next level. Thoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Anna Marie Presutti, Vice President and General Manager of Hotel Nikko San Francisco, and David Arraya, a seasoned general manager with a background in managing hotels across continents, discuss the intricacies of navigating, managing, and leading within diverse cultural environments in the hospitality industry. Listen now to learn: Thoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco. In this episode, she shares a Japanese concept and approach to hospitality that her teams have embraced and live out each day that's caused their hotel to be a guest favorite (it's a TripAdvisor Traveler's Choice award winner, among other accolades). Stay tuned to hear what this is - and how you can use it to delight your teams and guests alike. Thoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco, and in this episode explains a misconception she used to have about what the role of a hotel general manager entailed - and how the opportunity may be bigger than you think. Thoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco, and in this episode shares advice she received early in her career that has served her well and how she leads the culture she does at her hotel. Thoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco. She's also the Board Chair and Chair of the Executive Committee at San Francisco Travel. In this episode, you'll hear why she serves in this capacity and how her own experience has been running one of San Francisco's best hotels. Regardless of where you're based, there are lessons for you here on what it takes to be a voice of leadership and change for your city or destination. Thoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco. She has been recognized as one of the most influential leaders in the hospitality industry and has been on the San Francisco Business Times' "The Most Influential Women in the Bay Area" for nine consecutive times - among other accolades. We will be learning a lot about leadership, culture, and hospitality from Anna Marie this week, but in this episode, I want you to hear her story of how she got started in hospitality and the lessons she learned working at Disney. Thoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

I'm planning to make two changes to this podcast moving forward and would love your feedback: here on the podcast websiteThoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This episode is going to be quite different than most - you're going to be joining me on a little road trip with James Lemon, who started in hospitality at a small bed & breakfast in England and then went on to eventually work in strategy and innovation at IHG before building a hospitality mentorship community and then today leading travel and hospitality for Stripe. (See our other episode: Making payments more hospitable) In this episode, you'll hear us cover a wide range of topics, including: Whether you're a hospitality veteran or new to the industry, this episode offers a wealth of knowledge and inspiration to help you navigate the complexities of innovation and service in the travel and hospitality sector. Get ready to hit the road with us and dive into the world of hospitality innovation with Josiah and James! Timestamps: 00:01:05 - James's Background in Hospitality 00:02:31 - Early Career and Learning Service 00:03:03 - The Value of Experience Outside Hospitality 00:04:22 - Transition to IHG and Corporate Strategy 00:05:05 - IHG's Business Model and Brand Strategy 00:06:08 - James's Move to IHG and Role in Strategy 00:07:07 - First Impressions and Challenges at IHG 00:08:01 - Learning Corporate Strategy and Execution 00:09:05 - Mentorship and Growth at IHG 00:13:03 - The Process of Driving Innovation 00:17:06 - Building a Business Case for Hotel Innovations 00:19:02 - Convincing Hotel Owners to Adopt New Technology 00:23:11 - The Importance of Advocates for Owners in Hotel Brands 00:25:48 - The Role of Piloting Technology in Innovation 00:27:17 - The Strategy Behind Attending Hotel Events 00:29:33 - The Importance of Keeping Up with Industry Innovations 00:31:23 - The Role of Mavericks in Hospitality Innovation 00:32:09 - The Impact of Communication and Personal Branding 00:34:39 - Recognizing Genuine Hotel Innovators 00:37:11 - The Value of Case Studies in Hospitality 00:38:14 - Real-World Examples of Hotel Technology Implementation 00:40:20 - Learning from Other Industries vs. Hospitality-Specific Use Cases Thoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, you'll hear me talk with Ed Skapinok, Chief Commercial Officer at Appellation, about something that's been on my mind recently: the role of operations in success in hospitality. Listen to me share my thoughts on this, and then get his take - which I found interesting because he doesn't have operations in his job title but cares deeply about building a thriving hospitality business. More episodes with Ed: Culinary-Forward Luxury HospitalityReimagining Hospitality Through TechnologyTech, Talent & Strategy: What One of Hospitality's Hottest New Companies Is Doing Now to InnovateWhat We've Learned Running Community ProgramsThoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands