Service Ducks

🎙️ Welcome back to another exciting episode of the Service Ducks Podcast, where James and Russ keep the ServiceNow conversation rolling! In this episode, Russell shares his marathon training progress and his struggle with justifying a £15 hotel breakfast when all he needs is peanut butter on toast. He even reveals a unique toast-making hack using an iron! 🍞 🏃️The duo then draws an insightful parallel between marathon training and ServiceNow careers, emphasizing the importance of setting goals and targets for success. James dives into his recent experiences with Generative AI in ServiceNow, exploring its boundaries, and discussing the value proposition. Together, James and Russ dissect end-user expectations when interacting with Service Catalogs and experiences, touching on the significance of conversational interfaces and efficient search functionalities. 🔍 Adding a touch of excitement, James shares his upcoming trip to Disneyland Paris and Russ offers some savvy spending tips for navigating the magical world of Disney. 🏰🇫🇷 To wrap up the episode, Russ surprises James with a 'Would You Rather' game, challenging him with often-heard ServiceNow conundrums that are bound to provoke thought and stir up some laughter. 🤔😂 Tune in for a blend of ServiceNow insights, personal anecdotes, and a dash of fun in this entertaining episode! 🚀

🎙️ Welcome to this new episode of the Service Ducks Podcast, where James and Russ dive deep into the world of ServiceNow! James kicks things off by sharing his recent purchase of a Tesla, offering insights into how innovative technology extends beyond the realm of ServiceNow. From there, the conversation seamlessly transitions to Russ's recent trip to New York 🗽, peppered with anecdotes and observations that tie back to the world of IT service management. But the real highlight of the episode is James's recap of his presentation at the recent London ServiceNow Developer Meetup 🌐. The duo dissects James's nerves and unpacks the success of his engaging talk, shedding light on the latest developments in ServiceNow. As passionate ServiceNow enthusiasts, James and Russ also take a deep dive into the latest features and highlights of the ServiceNow Washington release, providing listeners with valuable insights and updates. And just when you think the excitement couldn't get any higher, James introduces a brand-new game inspired by the world of ServiceNow 🎮, adding a thrilling twist to the episode's conclusion. Tune in for an engaging discussion filled with ServiceNow insights, tech talk, and a dash of gaming excitement! 🚀

Welcome back, fellow ServiceNow enthusiasts, to another exciting episode of The Service Ducks Podcast! In this much-anticipated instalment, your favourite duo, James and Russ, emerge from their winter hibernation to deliver a vibrant and laughter-filled conversation that sets the tone for an epic 2024. Join them as they dive into a captivating discussion, recounting the key highlights and milestones of 2023, with a keen focus on the latest trends in ServiceNow. From personal anecdotes about their refreshing winter breaks to insights into the Washington release, the duo leaves no stone unturned in their signature casual and engaging style. But that's not all! Brace yourselves for an extra layer of spontaneity as James and Russ attempt a live stream for the first time. With over a month since their last chat, the anticipation is high for an interesting and unpredictable banter that promises to take you on a rollercoaster ride through various intriguing topics. In this episode, James and Russ spill the beans on their New Year goals for 2024, offering a sneak peek into the exciting plans for The Service Ducks Podcast. They even take a brief look at the Washington release, adding a tech-savvy flavour to the mix. And, of course, don't miss the revelation of what happens when you lose a PDI (Podcast Development Initiative) and all the hard work that goes into it. It's a behind-the-scenes peek that unveils the challenges and triumphs of podcasting life. Get ready to be a part of the chaos, the laughter, and the insightful conversations that have become synonymous with The Service Ducks Podcast. Tune in, and let James and Russ guide you through a journey that promises pure quackery and entertainment. It's a New Year, a new episode, and a whole lot of duck-tastic fun! 🚀🎧 #QuackAttack2024 #ServiceDucksUnleashed

In the latest episode of the Service Ducks Podcast, your hosts James and Russ discuss recent ServiceNow events, how James has built a local GPT and discuss Christmas plans. The conversation takes a random twist as we discuss Black Friday deals, radiator covers and IKEA. The ducks share exciting news of a podcast recording coming soon filmed from a LIVE studio. Whether you're a seasoned IT pro, AI enthusiast or furniture store lunch goer, this episode offers a right good laugh, a bit of cheeky banter, and a glimpse into what's to come soon with the Service Ducks Podcast. Subscribe now to the Service Ducks Podcast for more industry conversations and engaging content! 🎧✨ #ServiceDucksPodcast #ITSM #EventLife #AIInTech #TechTalk #IndustryInsights #TechPodcast #ProperPodcasting #BritishHumour

In the latest episode of the Service Ducks Podcast, your hosts James and Russ sit down with Scott Gamble, Principal - Technology Workflows Leading Practices at ServiceNow, for an insightful conversation about his fascinating journey from Contact Centre to the world of ServiceNow Grab your brollies as we delve into Scott's experiences at posh events like the Service Desk Institute and Spark 23. We'll be exploring his diverse interests—from a passion for the shipping forecast on the wireless to his love for motorbikes and comedians. 🚢🏍️🎤 The conversation takes a cheeky turn as we pick Scott's brain on generative AI and its implications for the future of service desks. Get ready to envision what the next five years might hold in the realm of ITSM. 🤖🔮 And, of course, the episode wouldn't be complete without the Alphabet Challenge. Can Scott Gamble claim the top spot, or will he be left gobsmacked? Tune in to find out! 🏆🔤 In this jolly good chat, we uncover Scott's deep-rooted passion for the ServiceNow platform and his role as a custodian of ServiceNow NowCreate. Learn about the driving forces behind his commitment to the platform and the evolving landscape of service management. 🛠️🌐 But that's not all—we also have a natter about the importance of broadening your knowledge by delving into other toolsets within the industry. Discover why staying informed about the latest developments is the bee's knees. 🤓💼 Whether you're a seasoned IT pro or just a curious chum about the world of ITSM, this episode offers a right good laugh, a bit of cheeky banter, and a glimpse into the exciting future of service desks. Subscribe now to the Service Ducks Podcast for more industry conversations and engaging content! 🎧✨ #ServiceDucksPodcast #ITSM #EventLife #AIInTech #AlphabetChallenge #TechTalk #IndustryInsights #TechPodcast #ITSMJourney #ProperPodcasting #BritishHumour

Discover the secret formula for ServiceNow success with our latest episode of 'The Magic of Mastery.' Join us as we welcome Chris Schuh, the ServiceNow Magician. We hear about his fascinating journey from learning magic as a child to performing to thousands. In this deep dive, we reveal how a magician's approach to problem-solving, communication, and attention to detail can be applied to the world of ServiceNow consulting. This episode is packed with insights and practical advice for anyone looking to level up their ServiceNow game. #servicenow #servicenowcommunity #coreskills

🎙️🦆In this stellar episode, we had the privilege of chatting with Justin Loftas, the brilliant Technical Director at UP3. Join us as we delve deep into Justin's incredible journey, tracing his steps from being a programmer to navigating the intricate realms of service desk, manual labor, and project management, culminating in his role as a technical director. Justin shares his unique insights on the cutting-edge world of GenerativeAI and its profound implications for the future. His perspective offers a fascinating glimpse into the technological landscape, highlighting the limitless possibilities that await us. Throughout our conversation, Justin imparts invaluable advice to newcomers in the industry, encouraging them to seize the opportunities presented to them. His wisdom serves as a guiding light, inspiring aspiring professionals to carve their paths in the ever-evolving tech sphere. Join us as we take a trip down memory lane with Justin, reminiscing about old times and collaborative sessions that shaped his career. Together, we tackle the intriguing and mind-boggling Alphabet Challenge, exploring the depths of creativity and problem-solving. And if that's not exciting enough, be prepared for a surprise as Justin unveils his passion for space, taking us on a cosmic journey filled with wonder and awe. Tune in for an episode filled with wisdom, nostalgia, creativity, and the boundless fascination of the universe. Whether you're an industry expert, a tech enthusiast, or someone simply curious about the future, this episode promises a captivating exploration into the world of technology, collaboration, and the infinite possibilities of space. 🎙️✨🌠

🎙️🦆 In this exciting episode, join James and I as we dive headfirst into the fascinating world of Gen AI. Well, maybe not all aspects of Gen AI, but we certainly attempt to grasp its intricacies. Our mission? To obtain the elusive ServiceNow Generative AI controller and install it on one of our PDI instances. Buckle up as we take you on a wild ride through our quest, sharing our triumphs and challenges along the way. 🚀 While we navigate the realms of Gen AI, we also find time to chat about our recent adventures in the field of running. We'll regale you with stories of our sweaty exploits, recent events, and maybe even a few hilarious mishaps. But it's not all about the physical endeavours. We strongly believe in the importance of mental self-care. Discover something that pushed me out of my comfort zone, an experience that I found incredibly rewarding and will undoubtedly do again. We encourage everyone to prioritize their mental and physical well-being. 🌱 So, grab your running shoes and your curiosity, and join us on this humorous journey. We'll blend our love for running with a sprinkle of ServiceNow -based discussions, creating a podcast episode that's equal parts informative and entertaining. Get ready to laugh, learn, and maybe even lace up your running shoes after listening. Take care of yourselves, both physically and mentally, and let's embark on this adventure together! 🏃‍♂️🎙️ #servicenow #selfcare #generativeai

🎙️🦆In this episode of the Service Ducks Podcast, join us as we sit down with ServiceNow Certified Technical Architect, Michael Kelly, for an insightful conversation. Michael takes us on a journey into his world of ServiceNow, sharing his experiences, challenges, and triumphs. Discover how Michael found his passion for ServiceNow and explore his deep appreciation for domain separation. Dive into his expertise in the ITSM space, where he has honed his skills to perfection. Michael also shares his thoughts on the ServiceNow Certified Technical Architect (CTA) program and offers valuable advice for aspiring architects looking to embark on a similar career path. 🌟 But that's not all – we uncover Michael's hidden passion for aviation ✈️ and put him to the test as we challenge him to knock Lauren off the top spot in the alphabet challenge. Join us for a captivating and inspiring episode filled with insights into the world of ServiceNow and beyond. 🎙️🔍

Join us on the latest episode of the Service Ducks Podcast 🎙️ as we dive deep and reflect into the inspiring stories of individuals who have left a lasting impact on our ServiceNow careers. 🏆💡👨‍💼 In this episode, we explore the pivotal moments, invaluable lessons, and profound influences that these remarkable people have had on our professional lives. Whether they were mentors, colleagues, or leaders, their guidance and wisdom have shaped us into the professionals we are today. Tune in for a heartfelt conversation filled with anecdotes, insights, and gratitude.🤝 #ServiceNow #ServiceNowCommunity #InspirationalPeople

Prepare yourself for a thrilling voyage into the realms of technology, innovation, and captivating stories as we introduce you to the incredible Lauren McManamon, the stellar Dev Advocate from ServiceNow 🚀. This lively and insightful conversation unveils the remarkable journey that guided Lauren to her present role, shedding light on the vital role of a Dev Advocate. Intrigued by the latest tech trends? Look no further, as Lauren spills the details on her top selections from the highly anticipated Vancouver release and the illuminating flow designer enhancements that are poised to reshape the landscape 🔍. But our exploration doesn't stop there – we delve into Lauren's personal sphere as well 🌍. Brace yourself for enthralling tales of globetrotting adventures, with Paris as her latest escapade 🗼. From the allure of the romantic Parisian streets to her deep fondness for the enchanting landscapes of Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿, Lauren's fervour for exploration shines brightly ✈️. And if that isn't captivating enough, Lauren candidly shares her intriguing obsession with all things Pokémon, igniting a nostalgia-filled conversation that encapsulates the essence of joy and discovery 🎮. The excitement escalates as we embark on the epic "Alphabet Challenge" – did Lauren conquer the challenge and claim the top spot? The answer is revealed as we unveil the thrilling outcome, accompanied by hearty laughter and the camaraderie shared between our hosts😄. Throughout this spirited dialogue, it's abundantly clear that a shared passion for the dynamic ServiceNow platform unites us seamlessly 🤝. Tune in to this episode brimming with laughter, profound insights, and shared enthusiasm as Lauren McMahon takes us on an unforgettable expedition through the exhilarating worlds of technology, travel, and the multifaceted love for innovation that binds us all 💬🌐. Whether you're a tech enthusiast, an intrepid traveller, or simply seeking a captivating and light-hearted conversation, this episode is sure to be a must-listen experience 🎧🌟.

🎙️🏛️🔥 In this captivating episode, join us as we sit down with Jeremy Duncan, a certified platform architect and a certified master architect at ServiceNow, as he takes us on an enlightening journey through his career and passions. 🚀🌟 Firstly, we delve into the world of certified master architects - what sets them apart from technical architects, and the significance of strategy and governance in their role. Jeremy shares his valuable insights into the importance of these aspects and how they shape his approach to problem-solving and solution design. 🏗️🔍 Beyond his impressive professional accomplishments, we get to explore Jeremy's philanthropic endeavours, particularly his involvement with "Welcome.us" and "ServiceNow.org." His impactful work on the humanitarian front is truly inspiring and has earned him the prestigious Human Impact Award. 🤝🌍🏆 But it's not all business and serious talk - we also discover some of Jeremy's lighter interests and hobbies. From saying "yes" to swag, discussing all things lightsabers, and his love for camping, we see the multifaceted aspects of his personality. 💼✨⛺ Surprisingly, Jeremy's journey includes ten years of experience as a police officer, giving us a glimpse into his dedication to public service. Additionally, we learn about his passion for traveling baseball, which adds yet another dimension to his fascinating life. 🚓⚾🌎 Throughout the conversation, it becomes evident that experience plays a pivotal role in becoming a successful certified master architect. Jeremy's diverse background and vast array of interests have undoubtedly shaped him into the accomplished professional he is today. 🛤️🧩📚 Tune in for an episode filled with valuable insights, inspiring tales, and the story of an individual who has truly made a difference in both the corporate world and the humanitarian sphere. Whether you're fascinated by technology, philanthropy, lightsabers, or baseball, this episode has something for everyone. Don't miss the chance to be inspired by the incredible journey of Jeremy Duncan, a certified master architect who has left a lasting impact on the world around him. 🎧🌟🌏

Join Russ and James for the last episode of the series! Not to worry though, the next series is coming very soon and will still contain the same amount of gibberish and waffle...along with some awesome insightful interviews. In this episode, we discuss what you should do in the 90 days after you bag your first ServiceNow developer role. Listen/watch through to find out what Russ and James think and some interesting comparisons with what Chat GPT had to say. Thank you for all of your interaction, questions and feedback you've submitted to the Service Ducks to date. We really look forward to bringing you some more ServiceNow and non-ServiceNow content in the near future!

In this episode we discuss the secrets to landing your first ServiceNow job. From James's recent escapades at the Grand Prix and why he's suddenly dressed as The Tango Man, to tips to help the job search. We'll take you on a wild ride while unravelling the mysteries of cracking the ServiceNow job market. Discover how to adjust your CV to showcase your transferable skills and demonstrate the value you bring, even if you haven't worked in the ServiceNow industry before. Ever worked on a shop floor? Well, that's still customer service with a touch of case management knowledge, right? Get ready to connect the dots and see your past experiences in a whole new light. Uncover the art of job searching as we discuss the criteria you should use to narrow down your options. We'll guide you through the maze of entry-level positions and those where experience isn't necessarily a make-or-break factor. Whether you're seeking a fresh start or transitioning careers, we'll help you find the perfect launching pad for your ServiceNow journey. Passion is at the heart of ServiceNow enthusiasts, and we'll dive deep into the infectious spirit that surrounds this industry. Discover why we're almost like a "cult" and why it's crucial to show that fiery enthusiasm during the job hunt. By the end of this episode, you'll be itching to join the ranks of ServiceNow techies (hopefully). Buckle up and join us on this thrilling podcast episode as we merge high-speed racing, massively expensive baseball caps, and actionable tips for securing your first ServiceNow job. Get ready to unleash your potential, showcase your passion, and embark on an exhilarating career journey that will leave you hungry for more! Useful links: https://www.snroles.com/ https://snjobs.com/ Don't forget to check out our useful links for more information on topics discussed in this episode. And if you have any questions or suggestions, feel free to email us at talktotheduck@service-ducks.com. #serviceducks #talktotheduck

In this episode we leave ServiceNow behind (just for a bit). James and I embark on a hilarious journey through the perplexing world of working from home and its productivity paradox. Join us as we blend a bit of humour and insightful banter to uncover the quirky truths lurking behind the pyjama-clad desks. We throw a playful side-eye at the evidence suggesting remote workers are productivity powerhouses. We'll explore how working longer hours and taking fewer breaks somehow equates to success, all while trying to stifle our laughter. But wait, there's more! We'll also dive into the dark side of remote work, where distractions and procrastination lurk around every corner of your home. We'll share anecdotes and tales of woe about trying to work while doing laundry, fending off pets' attempts to steal the spotlight, and resisting the siren call of daytime TV. Whether you're a seasoned remote worker in desperate need of a good laugh or someone considering the leap to working from home, Service Ducks is here to entertain and enlighten. Our offbeat discussions and light-hearted interviews with experts will help you navigate the absurdity of the productivity paradox and maybe even find a glimmer of genuine advice along the way. So, grab your favourite beverage (preferably one that won't spill on your keyboard) and prepare for a podcast experience like no other. Tune in to Service Ducks, hosted by the hilariously sarcastic duo James and I, because life is too short to take working from home too seriously. Quack, quack! Useful links: 25:00 - Time to focus! (pomofocus.io) Don't forget to check out our useful links for more information on topics discussed in this episode. And if you have any questions or suggestions, feel free to email us at talktotheduck@service-ducks.com. #serviceducks #talktotheduck

In this episode we remove ServiceNow from the conversation for a bit and learn that James has had a haircut and Russ is protective over his plants! Oh and we dive deep into the world of meetings and dissect the benefits and drawbacks of formal and informal settings. 80% of us now work from home, but how has that changed our productivity and communication habits. What is wrong in just having a chat? Join us as we explore the structured nature of formal meetings and also uncover the advantages of informal meetings, including their flexibility, relationship-building potential, and ability to stimulate creativity. Whether you're a team member, project manager or simply curious about effective communication, this episode offers valuable insights to enhance your meeting experiences. LinkedIn Article - Embrace Informal Chats Service Ducks LinkedIn Page - give us a follow :)

Welcome to a special episode of our podcast! In this unique installment, we invite you to join us for a captivating watch-along experience as we explore the mesmerizing world of Generative AI demonstrated at Knowledge 23. During this episode, we will be providing live commentary and analysis as we watch the awe-inspiring Generative AI demonstrations showcased at Knowledge 23. You'll get a front-row seat to witness the cutting-edge advancements and remarkable capabilities of this groundbreaking technology. Together, we'll unravel the mysteries behind Generative AI and delve into its practical applications across various domains. From art and design to automation and problem-solving, Generative AI is revolutionizing the way we approach creativity and innovation. As we watch along, we'll share our insights, observations, and thought-provoking commentary, giving you a comprehensive understanding of the significance and potential impact of these advancements. Whether you're an AI enthusiast, a tech professional, or simply curious about the future of technology, this watch-along episode promises to be an enlightening and immersive experience. Join us as we witness the incredible power of Generative AI and explore the possibilities it unlocks. Get ready to be inspired, amazed, and captivated by the possibilities showcased at Knowledge 23. Don't forget to check out our useful links for more information on topics discussed in this episode. And if you have any questions or suggestions, feel free to email us at talktotheduck@service-ducks.com. #serviceducks #talktotheduck https://www.servicenow.com/events/digital/home https://www.youtube.com/watch?v=ttrXUF-7uFU

In this special episode of the Service Ducks Podcast, we'll be going live at ServiceNow Knoweldge 23 event in Vegas 🎉 ! Where the phrase "What happens in Vegas, stays in Vegas" goes out the window!We'll be chatting to James Bough (ServiceNow Technical Consultant from NTT Data) and Francis Cavaciuti (Lead Technical Consultant from Flyform). These guys have seen it all, from the neon lights of the Strip to the 24-hour buffets. Sadly James Downs and I can’t be there this year but theses guys will be our eyes n ears on the ground!We'll be discussing the important stuff like, which sessions were inspirational, which were sleep-inducing 😴 and of course which karaoke 🎤 performances should've come with a warning label ⚠ . They'll also be revealing who got the best swag, what selfies were taken and of course whether its worth bribing your senior leadership team for a 🎟 next year!So grab a 🍵 (insert alcoholic beverage if you will), sit back, and enjoy! This is going to be more exciting than a game of craps at 3 am. Watch out for the Gatecrash by Dean Mortimer towards the end :)

Hello, and a very warm welcome to the Service Ducks podcast, where we take a waddle into the world of ServiceNow. Today, James and I are absolutely chuffed to be trying our hand at live streaming as we record our very first live episode. During this live stream, we'll be organizing our diaries (of course) and having a jolly good chinwag about some exciting updates to the ServiceNow Now Learning. We'll be diving deep into the recent enhancements and face lift it has undergone, and pondering whether it's now easier to navigate and gives us all the gubbins we want and need. We'll also be having a bit of a natter about any improvements we'd like to see in the future. Don't forget to send us your top-notch questions and witty comments at talktotheduck@service-ducks.com and make sure to include the hashtag #serviceducks #talktotheduck in your social media posts. So, if you're ready for a bit of a giggle and some cracking insights, join us for this fabulous episode. Thank you for tuning in to the Service Ducks podcast live stream event! Email: talktotheduck@service-ducks.com

Welcome to our latest episode, where James and I will be discussing the recent news from ServiceNow regarding the drop in mainline Delta exams to once a year. Because let's face it, who doesn't love a break from the joy of exams that seem to come around all too frequently? But are these more than just exams? We'll be delving into our initial reactions to this news and sharing our thoughts on what this means for the ServiceNow community. And if that's not enough to whet your appetite, we'll also be discussing James' epic 10-hour electric car road trip. Has the combustion engine finally met its match? Or is it still clinging on for dear life? But we wouldn't be doing this podcast justice without also answering the all-important question of just how many Cornish pasties a seagull can actually devour. Because really, isn't that what everyone tunes in for? So sit back, relax, and join us for a light-hearted and humorous conversation on ServiceNow deltas, and other completely unrelated but equally intriguing topics. Useful Links: https://www.servicenow.com/community/training-and-certifications/important-mainline-certification-and-delivery-accreditation/ba-p/2533025 https://nowlearning.service-now.com/lxp?id=kb_article_view&sysparm_article=KB0010356&sys_kb_id=609bdafa97cae1d48934b67e6253af95&spa=1&_ga=2.12656191.901657026.1681381570-1994692781.1667565870 Email: talktotheduck@service-ducks.com #serviceducks#talktotheduck