All Ears: Senior Living Success with Matt Reiners

This is All Ears with Matt Reiners, co-founder of Eversound by Uniguest, where we dive right into what drives the senior living industry. Matt interviews thought leaders from all parts of the industry as we cover everything from resident & staff satisfaction to innovative technology, community culture, to finance & operations. Lindsay Charlefour, Director of Life Enrichment at Singh Management, overseeing Waltonwood Senior Living. With a robust educational background in Therapeutic Recreation from Eastern Michigan University, where she has also served as an adjunct lecturer, Lindsay has extensively contributed to the field through various roles, including Director of Therapeutic Recreation, Volunteer Coordinator, Human Resource Designee, and Regional Director of Life Enrichment. In this insightful episode, Lindsay Charlefour dives deep into the intersection of leadership and mental wellness within the senior living sector. With her vast experience and specialized knowledge in therapeutic recreation, Lindsay provides a unique perspective on the critical importance of mental health in elder care, especially in light of the changes and challenges since 2020.

This is All Ears with Matt Reiners, co-founder of Eversound by Uniguest, where we dive right into what drives the senior living industry. Matt interviews thought leaders from all parts of the industry as we cover everything from resident & staff satisfaction to innovative technology, community culture, to finance & operations. In this episode, we delve deep into the world of IT solutions for senior living with the experts at Parasol Alliance, a company renowned for its bespoke technological services. Our conversation opens with a personal introduction from a key leader at Parasol Alliance, who shares the motivations and visions that shaped the company. We explore the gaps in the industry that Parasol Alliance aims to fill and how these insights led to the creation of a specialized IT service provider. The discussion progresses to the intricate Request for Proposal (RFP) process utilized by Parasol Alliance. Our guest expertly walks us through how their approach not only aligns with but also amplifies client goals, ensuring that each partnership is tailored to deliver maximum benefit. We then shift focus to the customization of IT solutions, where our guest provides an engaging walkthrough of how Parasol Alliance approaches the design of specific solutions to meet unique client needs, including a real-world example of a successful customization. Addressing broader industry challenges, the conversation turns to the often flawed conference experience in showcasing new technology. Our guest offers critical insights into what is fundamentally lacking and proposes innovative solutions to enhance technology presentation and engagement at industry events. Lastly, the episode offers practical advice for senior living providers on how to conduct a true evaluation of new technologies, emphasizing the importance of choosing the right custom IT partner. The qualities that define a beneficial partnership, especially in environments requiring adaptable care levels, are thoroughly discussed.

This is All Ears with Matt Reiners, co-founder of Eversound by Uniguest, where we dive right into what drives the senior living industry. Matt interviews thought leaders from all parts of the industry, as we cover everything from resident & staff satisfaction, to innovative technology, to community culture, to finance & operations. In this enlightening episode, we sit down with Maggie Elehwany, the Senior Vice President of Public Policy at Argentum, the nation's leading association in senior living. Maggie shares her inspiring journey into the world of senior living advocacy and discusses the intricate landscape of state and federal policies that currently shape the lives of those in senior living communities. Discover the behind-the-scenes impact of these policies on the daily operations and quality of care at senior living facilities, and learn about the challenges and triumphs Argentum faces as it pushes for progressive changes in the industry. Maggie highlights some of Argentum's recent successes in influencing beneficial policies and underscores the vital role of grassroots advocacy in their strategy. For those looking to make a difference, Maggie provides actionable insights on how listeners can get involved in supporting policies that promote better living conditions for seniors. Looking ahead, she outlines Argentum's major policy goals for the coming years, offering a glimpse into the future of elder care. Show Links: I Love Assisted Living; https://www.argentum.org/advocacy/i-love-assisted-living/

This is All Ears with Matt Reiners, co-founder of Eversound by Uniguest, where we dive right into what drives the senior living industry. Matt interviews thought leaders from all parts of the industry, as we cover everything from resident & staff satisfaction, to innovative technology, to community culture, to finance & operations. Today's guest is Nathan Jones, CEO and founder of Dash Media. Nathan is an industry friend, and it's been awesome to see his entrepreneurial journey over the last few years. We discuss the unique challenges and opportunities that come with capturing resident stories and where social media is going within senior living.

This is All Ears with Matt Reiners, co-founder of Eversound by Uniguest, where we dive right into what drives the senior living industry. Matt interviews thought leaders from all parts of the industry, as we cover everything from resident & staff satisfaction, to innovative technology, to community culture, to finance & operations. Today's guest is by Katie Churchill, Managing Partner of Full Spectrum Search Group. Katie has spent some time on the provider side as an Activity & Life Enhancement Coordinator, Community Relations Director, Sales Specialist, Regional Sales & Marketing Director. Katie has been at Full Spectrum for the last 3.5 years and has worked her way up and has been Diamond Club & Pacesetter Qualifier each of the last 3 years. We discuss the unique challenges and opportunities that come with leadership in senior living, highlighting the essential traits that contribute to effective management and visionary guidance in this dynamic field. Listeners will gain valuable perspectives on what makes a leader truly impactful in senior living, from strategic decision-making and empathetic leadership to innovative problem-solving and resilience. Whether you're an aspiring executive or a seasoned professional looking to refine your leadership approach, this episode provides practical advice and powerful insights to help you excel in your role and drive positive change in your organization. Join us as we explore how to cultivate leadership qualities that not only meet the demands of today but also anticipate the needs of tomorrow in the ever-evolving landscape of senior living.

This is All Ears with Matt Reiners, co-founder of Eversound by Uniguest, where we dive right into what drives the senior living industry. Matt interviews thought leaders from all parts of the industry, as we cover everything from resident & staff satisfaction, to innovative technology, to community culture, to finance & operations. Today's guest is by Clare Travis, Trilogy Travel Support at Trilogy Health Services. Clare is has been a Life Enrichment Director, Memory Care Director, Assisted Living Administrator, Regional Support Life Enrichment & Memory Care, Area Vice President, and now overseeing Trilogy Health Services Trilogy Travel Club. In this enlightening episode of our series, we pull back the curtain on the Trilogy Travel Club, a pioneering initiative dedicated to enriching the lives of senior travelers. Our journey begins with a personal story from our esteemed guest, a leader in the senior living community, who shares the path that led them to champion the cause of senior joy through travel. As we delve into the heart of the Trilogy Travel Club, our guest reveals the club's foundational mission, its inspiration, and how it meticulously caters to the unique desires and needs of senior explorers. Listeners will be transported through memorable narratives of adventure, discovery, and transformation, illustrating the profound impact travel can have on the senior community. Through these stories, we uncover the myriad benefits of travel for seniors, from physical health enhancements to profound mental and emotional rejuvenation. Addressing the common hesitations and obstacles seniors may face when considering travel, our guest offers compassionate, practical advice to inspire confidence and action.

This is All Ears with Matt Reiners, co-founder of Eversound by Uniguest, where we dive right into what drives the senior living industry. Matt interviews thought leaders from all parts of the industry, as we cover everything from resident & staff satisfaction, to innovative technology, to community culture, to finance & operations. Today's guest is Suzette Graham, CEO at Patriot Angels. Suzette is a former Mrs. Alaska, Suzette Graham founded Patriot Angels to lead a change in helping U.S. Wartime Veterans get approved for their Aid and Attendance pension from the U.S. Department of Veterans Affairs. Suzette shares her inspiring journey from the pageant stage to the forefront of veterans' advocacy, illuminating her passion for serving those who've served our country. Founded on a dedication to lead change, Patriot Angels has been instrumental in helping U.S. wartime veterans navigate the complexities of securing their Aid and Attendance pension from the U.S. Department of Veterans Affairs. Suzette opens up about her personal background, the transformative moments that led her to focus on senior living and veterans' assistance, and the significant challenges veterans today face in accessing crucial financial resources. With an array of overlooked benefits awaiting discovery, she sheds light on the vital supports many veteran families are unaware of, offering hope and tangible solutions to those in need. Listeners will be moved by the heartfelt stories of individuals and families whose lives have been changed through the work of Patriot Angels. Suzette's message to veterans struggling with financial issues is both uplifting and empowering, providing a beacon of hope for many.

This is All Ears with Matt Reiners, co-founder of Eversound by Uniguest, where we dive right into what drives the senior living industry. Matt interviews thought leaders from all parts of the industry, as we cover everything from resident & staff satisfaction, to innovative technology, to community culture, to finance & operations. Today's guest is Murry Mercier, Senior Living Market Director at PointClickCare. Murry started out in Senior Living on the provider side as a Network Administrator, I.T. Site Manager, Assisted Living Administrator, & Resident Care Director. Murry joined PointClickCare over 10 years ago and has worked his way up help lead the senior living division at PCC that empowers over 30,000 Skilled Nursing Centers, Senior living communities, and acute and payer partners. In this enlightening episode of "The Future of Care," we delve deep into the evolving landscape of senior living, focusing on the pivotal shift towards value-based care models and their profound implications. Our expert guest shares a rich background in the senior living sector, offering unique insights into how these communities have traditionally catered to cognitive and physical needs and how they're poised to expand their services to meet a broader array of resident requirements.

This is All Ears with Matt Reiners, co-founder of Eversound by Uniguest, where we dive right into what drives the senior living industry. Matt interviews thought leaders from all parts of the industry, as we cover everything from resident & staff satisfaction, to innovative technology, to community culture, to finance & operations. In this episode, Matt is joined by Diamond Boone, Corporate Director of Therapeutic Recreation, Athena Health Care Systems. We examine the significance of DEI training within the senior living industry. Discuss how it benefits staff, residents, and overall community culture, and share examples of effective training programs.

This is All Ears with Matt Reiners, co-founder of Eversound by Uniguest, where we dive right into what drives the senior living industry. Matt interviews thought leaders from all parts of the industry, as we cover everything from resident & staff satisfaction, to innovative technology, to community culture, to finance & operations. In this episode, Matt is joined by Chris Heinz, President for Westport One. Exploring the forefront of talent acquisition and retention, our podcast dives into the evolving landscape of senior living, uncovering the secrets to attracting and nurturing top talent in this critical industry. From innovative strategies and technologies to the challenges of recruiting outside-the-box thinkers, we offer insights and guidance for senior living providers aiming to excel in 2024 and beyond. Join us as industry leaders share their experiences, offering a roadmap to building a workforce of excellence in senior living.

This is All Ears with Matt Reiners, co-founder of Eversound by Uniguest, where we dive right into what drives the senior living industry. Matt interviews thought leaders from all parts of the industry, as we cover everything from resident & staff satisfaction, to innovative technology, to community culture, to finance & operations. In this episode, Matt is joined by Dani Merlino, COO of Grow Your Occupancy.Having worked in various sales leadership roles in the industry for over 25 years, Dani has extensive experience in senior living.

This is All Ears with Matt Reiners, co-founder of Eversound by Uniguest, where we dive right into what drives the senior living industry. Matt interviews thought leaders from all parts of the industry, as we cover everything from resident & staff satisfaction, to innovative technology, to community culture, to finance & operations. In this episode, Matt is joined by Jessi Weldon, Sales & Marketing EVP at Primrose Retirement. Jessi has been an Assistant Community Manager, Admissions Director, Sales Director, Regional Sales and Marketing Manager, Director of Sales & Marketing, and now Executive VP of Sales & Marketing. We dive deep into the importance of relationships along the senior living sales journey and we can help influence our colleagues.

This is All Ears with Matt Reiners, co-founder of Eversound by Uniguest, where we dive right into what drives the senior living industry. Matt interviews thought leaders from all parts of the industry, as we cover everything from resident & staff satisfaction, to innovative technology, to community culture, to finance & operations. In this episode, Matt is joined by Lindsey Daugherty, Head of Community at Sage. With over 26 years of experience in senior care, Lindsey is a passionate and innovative leader who believes that quality of life should never be compromised for the aging population and understands to do this, we must be good financial stewards. Considered a senior living unicorn with an operations, clinical, and marketing background.

In this episode of All Ears, host Matt Reiners talks to Heather Freemont, Senior Vice President of Sales and Marketing for Maplewood Senior Living. Heather has over 30 years experience in all parts of the senior living industry; from community relations and operations, to sales and marketing. In this episode, Matt and Heather discuss her career as Heather shares invaluable insights into her success in the senior living industry.

Matt is joined by heather Easterling, Senior Director of Program Services at Sunrise Senior Living. Heather has more than 15 years experience of senior living with an extensive background in community engagement and program services. In this episode of All Ears, Matt and Heather discuss the importance of senior engagement, the benefits of senior living technology, and how senior living communities can enhance their resident experience.

This is All Ears with Matt Reiners, co-founder of Eversound by Uniguest, where we dive right into what drives the senior living industry. Matt interviews thought leaders from all parts of the industry, as we cover everything from resident & staff satisfaction, to innovative technology, to community culture, to finance & operations. In this episode, Matt is joined by Kelly Stranburg, the founder of Excellence in Wellness. Kelly has been running Excellence in Wellness for over 10 years, developing programs for aging adults; from enhancing individual well-being to how staff thrive in a workplace. Today's episode explores how the Senior Living resident engagement has developed over the past 15 years, and where it might be heading in the future.

This is All Ears with Matt Reiners, co-founder of Eversound by Uniguest, where we dive right into what drives the senior living industry. Matt interviews thought leaders from all parts of the industry, as we cover everything from resident & staff satisfaction, to innovative technology, to community culture, to finance & operations. In this episode, Matt is joined by Matt Goche, CEO of Uniguest. With almost 20 years’ experience in technology leadership roles, Matt know better than anyone how technology can be used to engage audiences and improve quality of life. Today's episode explores how the Senior Living industry has embraced engagement technology and considers current and future trends in senior living technology.

This is All Ears with Matt Reiners, co-founder of Eversound by Uniguest, where we dive right into what drives the senior living industry. Matt interviews thought leaders from all parts of the industry, as we cover everything from resident & staff satisfaction, to innovative technology, to community culture, to finance & operations. In this episode, Matt is joined by Jacob Raptosh, Divisional Sales Director for Holiday Retirement by Atria Management Company. Having worked in various sales leadership roles in the industry for over 12 years, Jacob has extensive experience in senior living. At Holiday Retirement, Jacob and his team create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them keep making a positive difference in our world.

This is All Ears with Matt Reiners, co-founder of Eversound by Uniguest, where we dive right into what drives the senior living industry. Matt interviews thought leaders from all parts of the industry, as we cover everything from resident & staff satisfaction, to innovative technology, to community culture, to finance & operations. In this episode, Matt is joined by Sharon Ricardi, President of Northbridge Advisory Services. Having worked in the industry for over 25 years, Sharon has extensive experience in senior living. At Northbridge Advisory Services, Sharon and her team are key players in assisting other senior living companies to be best-in-class. They assist in increasing NOI through increasing census, lowering operating costs, and uncovering other operational efficiencies.

In this episode, Matt is joined by Rebecca Sturtz, the Vice President of Operations for Bridge Senior Living. Having worked in the industry for over 20 years, Rebecca has extensive experience in senior living; from working as an Activities Coordinator to shaping the industry in numerous regional and national operations leadership roles. Rebecca and Matt discuss the importance of finding the right balance to support the physical and spiritual well-being of older adults.