On the Edge with SIC

In this podcast episode, your cohosts demystify how to define the real problem and why it's a crucial step in the Design for Health process. We briefly review the Double Diamond Method from our last episode and explain how insights revealed through our Discovery Interviews were used to draft a Problem Statement. We'll review two tools that could help you - Empathy Mapping and the 5 Ws. Finally, we end with a practical example of how defining the problem could help in a healthcare setting. If you have questions or comments about this process, feel free to email us at info@sichealth.ca. Your questions could be featured on a future episode! Resources 1. ⁠Double Diamond method⁠, Design Council, UK 2. Entrepreneurship Bootcamp 101, Sept 2023, Facilitators: Khizer Tajamul and Maryam Ahmed 3. Empathy Mapping - Season 1, Episode 5 of On the Edge with SIC https://www.sichealth.ca/podcast/episode/51ebca88/episode-5-empathy-in-healthcare 4. The 5 Ws in Design https://bootcamp.uxdesign.cc/xzthe-five-ws-method-for-writing-a-design-brief-81c606f89e57 --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message

In Season 2, we return to Learning On the Edge (with SIC), where we'll explain the key elements of the Design Process using the Double Diamond method. In this month's episode, we focus on the first diamond - Discovery, and specifically, the tool - Discovery Interviews. We define Discovery Interviews, share some tips for conducting your own interviews, and provide examples of interviews we’ve conducted around a problem in the mental health context. Resources 1. Double Diamond method, Design Council, UK 2. Entrepreneurship Bootcamp 101, Sept 2023, Facilitators: Khizer Tajamul and Maryam Ahmed --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message

Welcome to Season 2 of our podcast, On the Edge with SIC! This season, we'll experiment with some shorter length, learning oriented episodes. In this episode, we review responses to our most important question from Season 1 - What does On the Edge mean to you? We've compiled 6 responses to this question from our Season 1 interviewees around the theme of knowledge and learning. As well, we share our personal insights and professional experiences on this theme. We hope you learn something from this episode that you could apply to your work, school or play in the fields of healthcare, design and the intersection between the two. Resources Clips included from Season 1 acknowledging our amazing guests - full episodes available here: https://www.sichealth.ca/podcast 1. Episode 14: Taking Care of Dying Children with Dr. Natasha Datoo 2. Episode 13: Health Services Design with Liliana Rodriguez 3. Episode 12: Systems Leadership with Peter Jones 4. Episode 9: Empathy in Drug Design with Morẹ́nikẹ́ Ẹniọlá Ọláòṣebìkan 5. Episode 7: Diversity and Inclusion with Firefly Creative Writing 6. Episode 6: Spanning the Boundaries of Impact and Evaluation with Julie Gilbert --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message

For our final season 1, episode 14, we interview Dr. Natasha Datoo, a pediatric oncologist and palliative care physician. Natasha shares her professional journey and personal experiences around "death and dying". We discuss our society's taboo associated with "death and dying" and how we might shift our perspective through enhanced communication. Finally, Natasha describes what a "good death" looks like for the children and families she cares for, and how a palliative care approach could be used to design better end of life experiences for us all. Resources Serious Illness Conversation Guide Canuck Place Children's Hospice Two Worlds Cancer Collaboration The Sunflower Palliative Care Podcasts --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message

For our 2024 kick off episode, we interview Dr. Natasha Datoo, a pediatric oncologist and palliative care physician. In this 1 minute clip, Natasha identifies the need for Western medical systems to enhance the death experience for sick children and their families. Stay tuned for our full episode where Natasha describes what a "good death" looks like and how a palliative care approach could be used to design better end of life experiences for us all. --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message

Liliana Rodriguez is an award winning Senior Service Designer and User Centred Design (UCD) leader, working for NHSE (National Health Service England) for Digital Medicines. Her education includes a BA in Product Design, an MA in Interaction Design, and a PhD in Digital Services. Liliana has worked in commercial, non-profit, and higher education environments on design projects in health, GDS (Government Digital Services), and innovation for SMEs (small and medium enterprises). She is also an Associate Lecturer at the Open University for UX & Interaction and Design Thinking modules. Our interview unravels Liliana's professional journey, her insights into the role of the designer in service design, and her team's work on two key projects related to HIV health. In these projects, Liliana emphasizes how participatory co-design and local context were keys to resolving challenges around access to HIV tests and #makingHIVstigmahistory. We hope you feel inspired by Liliana's story whether you are a student, designer, clinician or administrator in healthcare or other service sector. Resources Liliana's website: www.lilianarodriguez.co.uk Liliana's LinkedIn: https://www.linkedin.com/in/lulugaia/ DRUID debate around Design Thinking: https://www.bath.ac.uk/announcements/debating-design-thinking/ The Martin Fischer Foundation: https://themartinfisherfoundation.org/ HIV projects links: https://themartinfisherfoundation.org/digital-vending-machines/ https://themartinfisherfoundation.org/zero-hiv-stigma/ Stigma Shorts (part of #makingHIVstigmahistory campaign): https://www.spreaker.com/show/alan-spinks-show --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message

Liliana Rodriguez is an award winning Senior Service Designer and User Centred Design (UCD) leader, working for NHSE (National Health Service England) for Digital Medicines. We were introduced to Lilly by our colleague, German. In this sneak peak of our team's upcoming interview with Liliana, she shares what it means to be a designer within the service design area. She references this debate on Design Thinking: https://www.bath.ac.uk/announcements/debating-design-thinking/ Do you agree with Liliana's opinion, why or why not? Feel free to share your thoughts with us on social media or by email info@sichealth.ca. --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message

This month, we're excited to host Dr. Peter Jones, an associate professor at Toronto’s OCAD University. Peter teaches in the Strategic Foresight and Innovation and Design for Health MDes (Master’s in Design) programs. Peter shares some of his professional journey in product and service design, consulting and academia with us. He also defines what Systemic Design is within the context of Systems Leadership. Peter provides practical examples of how Systems Leadership applies to healthcare and urban design settings. Finally, Peter's key takeaway around Lifelong Learning is something that we at SIC Health embrace with open arms and hope you do too! Resources: Peter's website: designdialogues.com Systemic Design Toolkit: systemicdesigntoolkit.org Relating Systems Thinking to Design: rsdsymposium.org --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message

In this sneak peak of Episode 12, our guest, Professor Peter Jones, shares his take on what Systems Leadership means and how Systems Thinking Tools could help. Stay tuned for our full interview coming very soon! Connect with us at info@sichealth.ca to learn more about Systems Thinking and how this might position your healthcare organization On the Edge of Innovation! --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message

In this "cafe culture" inspired episode, your cohosts chat with Cameron Norman, an organizational and behavioural change expert. As the Principal and President of Cense Ltd., Cameron works with organizations looking for ways to adapt, grow, and learn from what they do and respond to a changing world. We explore Cameron's academic background in psychology and design, his work as an innovation consultant, and his creative pursuits as a long-time blogger and podcaster. Cameron is a self-described "coffee lover" and advocate of "cafe culture" as a method for sparking innovative ideas and conversations. We recommend listening to this episode with a cup of your fave coffee/tea/drink of choice! Feel free to share this episode with others and reach out to us at info@sichealth.ca for how we might help your organization discover and amplify your "cafe culture". Resources Cameron's website: www.cense.ca Cameron's blog: censemaking.com Cameron's LinkedIn: https://www.linkedin.com/in/cdnorman/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message

Cameron Norman is an expert in helping organizations navigate change. As a teaser to our in-depth interview, check out this trailer, where Cameron explains how having a designer's mindset facilitates the process of change making. Stay tuned for our upcoming episode with Cameron - "Change Making by Design" coming soon! --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message

In this month's episode, we dive into a young person's journey with an incurable blood cancer known to affect older individuals - Multiple Myeloma. Tanya Zigomanis was diagnosed at the age of 37. She is a young mother and patient advocate who leverages her law background and social network towards advancing myeloma research. She also applies her experiences to support other cancer patients and families navigating the complex challenges of chronic illness. Tanya works towards innovation in cancer care, including advocating for connecting family doctors to specialists to facilitate timely cancer diagnoses and treatments. Listen to our intimate conversation with Tanya and connect with us at info@sichealth.ca to learn about how connecting with patients and caregivers can help you and/or your healthcare organization. Resources: Tanya's email: tzigomanis@gmail.com For more information about Multiple Myeloma, visit Myeloma Canada's website here: https://myelomacanada.ca --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message

In our upcoming episode promoting Myeloma Awareness, we interview Tanya Zigomanis, a patient expert and advocate on Multiple Myeloma, an incurable blood cancer. Here, Tanya shares her key learnings from her cancer journey around being open and embracing digital technology to connect patients, caregivers and the cancer community. --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message

Did you know that Empathy can be a Superpower? In this month's podcast episode, we interview Morẹ́nikẹ́ Ẹniọlá Ọláòṣebìkan, a pharmaceutical manufacturing innovator, licensed pharmacist and pharmacy owner, who embraces Empathy in Drug Design. Morẹ́nikẹ́ s Deep Empathy for others forms a strong foundation for her ventures, making her an Innovation Superhero in medication design & delivery! Listen to our brief, but entertaining conversation and connect with us to learn about how to cultivate Empathy (email: info@sichealth.ca). Resources Morẹ́nikẹ́'s ventures, collectively known as Kemet Group, is on the following social media platforms: https://www.linkedin.com/company/kemet-group/ https://www.youtube.com/@kemetglobal https://www.facebook.com/kemetpharm --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message

In our upcoming podcast episode, we interview Morẹ́nikẹ́ Ẹniọlá Ọláòṣebìkan, a pharmaceutical manufacturing Innovator, licensed pharmacist and pharmacy owner, who practices empathy in drug design. Here, Morẹ́nikẹ́ shares her understanding of the Theory of Change, which social innovators use as their underlying philosophy driving behavioural change. --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message

In this special episode, our SIC Health team interviews Sandra Viviana Murillo-Morales, arQ RunicoS. Viviana is an interdisciplinary visual artist practicing conscious ambidextrous drawing, the use of both hands while drawing. She identifies as a neurodivergent individual. Trained as an architect in Colombia, freehand drawing was always an essential communication tool in her professional practice in landscape architecture and urban design. After Viviana was diagnosed with advanced ovarian cancer in 2019, she began exercising both hands to alleviate pain from peripheral neuropathy in her fingers, a chronic side effect caused by cancer treatments. She developed her drawing technique using coloured pencils and watercolour on different media. Her creative process is intuitive and focuses on gratitude for life. Our conversation reveals Viviana's cancer journey, her regeneration through her art, her advocacy work with Ovarian Cancer Canada, her identification as a neurodivergent individual, and her deep connection to the healing power of nature. We hope Viviana's story is as inspiring to you as it was to us! Resources Viviana's Instagram accounts: Viviana's website (placeholder): www.arqrunicos.ca Ovarian Cancer Canada's website: https://ovariancanada.org --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message

In this upcoming episode, we interview Sandra Viviana Murillo-Morales, an interdisciplinary artist who practices conscious ambidextrous drawing, the use of both hands while drawing. Here's a sneak peek of Viviana's reflections around her brush with death and her rebirth through art. Warning: subject matter may be triggering for some individuals --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message

Design's origins stem from creative practices like the arts, music and writing. In this episode, we explore creative writing practice by interviewing two coaches from Firefly Creative Writing. Firefly Creative Writing helps people reconnect to the pleasure and power of writing through workshops, coaching and snail mail, online and in-person. Writing coaches, Kim and Mary, share their personal journeys with writing, their experiences with coaching, and most importantly, how they create diverse and inclusive spaces for writing together with BIPOC (Black, Indigenous and People of Colour) communities. Lessons learned, such as the need for BIPOC programming to be led and owned by BIPOC identifying individuals and the concept of a "spectrum of safety and freedom", could be applied to organizations working on enhancing their equity, diversity and inclusion. Resources - Firefly Creative Writing website: https://fireflycreativewriting.com/ facebook: https://www.facebook.com/fireflycreativewriting instagram: https://www.instagram.com/fireflycreativewriting/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message

Kim and Mary from Firefly's Black, Indigenous & People of Colour (BIPOC) coaching team describe what "On the Edge" means to them. Stay tuned for our full interview coming soon! --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message

In this month's episode, your cohosts interview Julie Gilbert, an independent consultant and coach at Julie Gilbert Consulting and founder of the Impact Institute. Julie has over 25 years of experience working with public sector and nonprofit organizations, including the Movember Foundation. Julie is a self-described "boundary spanner". She brings her expertise from multiple domains together to evaluate the impact that organizations have at local, community and societal levels. Our conversation explores impact and evaluation through a design thinking lens, including discussing the use of Impact Narratives, Community Journey Mapping and Trauma Informed Evaluation, all of which organizations could consider towards growing their impact. Resources --- Send in a voice message: https://podcasters.spotify.com/pod/show/sichealth/message