Bits and Bytes by Byteworks

In this episode of the Bits and Bytes podcast, hosts Matthew P. Scott and Joey Wenzler are joined by Adam Kingery and Jeremiah Plaskett from Byteworks to discuss the impact of AI agents on customer experience. They explore the evolution of AI from simple chatbots to advanced autonomous agents that can handle complex tasks across multiple channels, such as answering FAQs, managing bus schedules for schools, and performing IT support functions like MFA resets. The discussion also touches on AI's potential to transform contact centers from cost centers to revenue centers while emphasizing the importance of responsible AI deployment. Tune in to learn how AI can streamline operations and enhance customer interactions across various industries. Have a question for the show? Email us: podcast@byteworks.com To a pitch-free podcast, Matt & Joey 00:00 Introduction and Episode Kickoff 00:25 Meet the Hosts and Guests 00:41 Discussing WebEx Agents 01:10 AI in Education: Real-World Applications 02:12 Evolution of Chatbots to AI Agents 02:53 Omnichannel Customer Experience 04:48 AI Agents in Schools: A Case Study 07:00 Benefits of AI Agents for Schools 09:39 AI Agents Enhancing Customer Service 17:56 Future of AI in Customer Experience 21:23 The Future of AI in Households 22:11 Revolutionizing School Districts with AI 22:59 Addressing IT Challenges with AI 23:29 Personal Experience with MFA Reset 25:43 AI in Customer Service and Contact Centers 32:47 Implementing AI Responsibly 36:03 Steps to Integrate AI in Your Business 40:40 Conclusion and Future Prospects

Discover how a resilient and dependable network is more than just uptime - it's about enabling innovation, agility, and speed. In this episode, hear from two IT professionals working at the intersection of infrastructure and application development, and how their collaboration ensures performance, productivity, and trust in the systems they support. We welcome Jeff Monson, IT Director, Endpoint Clinical & Michael Moir, Principal Engineer, Autodesk Thank you for subscribing to our channel on YouTube (@byteworks01) Following us on LinkedIn @byteworks And checking out our site: www.Byteworks.com Have a question for the show? Please email us: Podcast @ byteworks.com To a Pitch-Free Podcast, Matt & Joey Hosts of Bits and Bytes by Byteworks #techpodcasts #itinfrastructure #security #byteworks

We explore the critical role of #IT infrastructure in Mergers and Acquisitions - from pre-acquisition technical due diligence to post-acquisition network integration. Hear firsthand from Andy Green, Director of IT for Guardian Pharmacy. He has done this repeatedly. He shares what to look out for, what often goes wrong, and how to build a scalable, secure, and resilient IT foundation across multiple organizations Have a question for us? Email the show Podcast@byteworks.com #mergersandacquisitions #itinfrastructure #pharmacy #informationtechnology

#ittrends in #healthcare 🏥🥼 👩🏻‍⚕️ We explore the role technology plays in advancing patient care and serving the medical professionals who administer this care 👨🏻‍⚕️ - Technology's role in managing ongoing health (#wearables, #iot ) - #AI's development in assisting physicians (radiology scans, consultative note-taking) - Financial funding struggles in healthcare (especially in rural areas) to gain access to the best technologies - Sophistication of bad actors attempting to gain access to #healthcare #pii records - The critical role of #EMR plays in the #technology stack - How vendors get it right (and wrong) when partnering with healthcare technology teams - #Physicalsafety concerns in healthcare - how technology plays a role - Technology's role in replacing staff - The burden (and additional responsibility) this additional technology places on the IT team 📸: Steven McWilliams, CIO, Georgia Hospital Association Michael Alshouse, Senior Solutions Advisor, Byteworks Have a question? Email us: Podcast@byteworks.com

Every second counts during Active Shooter situations, weather emergencies, and other crises. Response is needed immediately, but oftentimes it's too late... We welcome Singlewire Regional Sales Manager, Tom Willoughby The importance of effective communication and the benefits of Informacast in streamlining emergency notifications and improving overall communication systems. • Revenue has been growing significantly, outperforming the market with double-digit growth. • Emergency communication is a top concern for customers and organizations, especially in the face of potential threats. • Many organizations already have various communication tools in place but struggle with integrating them effectively. • SingleWire's solution, Informacast, streamlines existing technology and offers critical mapping capabilities for targeted emergency notifications. • Informacast can help organizations identify gaps in their emergency preparedness and create a system to address them. • Informacast can integrate with existing infrastructure, such as phone systems and paging systems, to send alerts to multiple devices simultaneously. • Informacast can automate notifications based on various sensors, such as gunshot detection systems, and provide real-time communication during emergencies. • Lack of effective communication regarding emergency drills in schools can cause unnecessary panic for parents. • Informacast software automates weather notifications and can set radius alerts for specific areas. • Internet of Things (IoT) integration allows for automated notifications and alerts in various emergency situations. • Organizations should audit their communication tools and protocols, regularly test them, and ensure compliance with regulations. Have a question for the show? Email us: podcast@byteworks.com Thanks for watching!

Join hosts Joey and Matt as they dive into Operational Technology (OT) security, exploring the unique challenges and urgent need for solutions in protecting critical infrastructure and industrial environments. This episode features an industry expert who breaks down three key aspects of OT security: the biggest challenges, why it’s relevant right now, and how companies can stay secure amid evolving threats. With cyber risks on the rise and the convergence of IT and OT systems, this conversation offers a timely look at safeguarding essential operations. Tune in for a broad perspective on OT security and a subtle lead-in to Opscura’s role in this evolving landscape.

In this episode, we dive into Broadcom's acquisition of VMware and its potential impact on the IT landscape, including virtualization, cloud computing, and data center technologies. We’ll explore customer reactions, pricing, service quality concerns, and how competitors might respond, possibly leading to more industry consolidation. We’ll also compare this deal to other major tech mergers, like IBM's acquisition of Red Hat, and discuss the broader implications for IT organizations, including strategies to manage risks and real-world examples of companies transitioning from VMware to alternatives like Nutanix. Do you have a question for the show? email us: podcast@byteworks.com

What is private 5G, and why is it important? What is the required hardware for setting up a private cellular network? Real-life applications Critical Use cases in various verticals Integration with existing IT infrastructure How this technology will transform multiple industries Have a question? Email: Podcast@byteworks.com

The number one reason companies migrate to Webex Calling is to leverage cloud-based solutions for enhanced scalability, flexibility, and cost efficiency. Cloud-based calling eliminates the need for on-premises hardware, simplifies management, and provides seamless integration with other Webex collaboration tools, enabling a more dynamic and agile communication environment. TCSG IT Director Artie Laidler joins the show to elaborate with Matthew Scott, Adam Kingery, and Joey Wenzler. Join us as we discuss how the Technical College System of Georgia thrives because of its technology choices. Have a question for the show? Email us: podcast@byteworks.com #webexcalling #technologypodcast

We welcome Cisco SLED Account Manager Jeremy Stephens to the show! This episode focuses on MGIG and its application to the public sector. Cisco uses Power over Ethernet (PoE) for infrastructure upgrades, and it is important to consider MGIG technology for future strategies and advancements and the advantages for public sector organizations in adopting it. We discuss migrating from on-premise phone systems to cloud-based ones like Webex Calling. The advantages of the migration included reduced administration time, elimination of downtime for maintenance and patching, and ease of access and administration. The shift to cloud-based systems allowed for more forward-thinking and expansion within the organization and greater collaboration with external vendors. The speaker discusses the cost advantages of using Webex calling and the potential savings for schools over three years. The migration to Webex calling has made it easier for schools to have control over their phone numbers and lines, resulting in cost savings and improved efficiency. The speaker highlights the benefits of Webex calling in creating virtual classrooms and expanding student learning opportunities. Porting numbers has become more accessible and accurate, allowing focus on higher-level tasks. Technology advancements, such as smart lights connected to mobile apps, have made tasks more efficient and enjoyable. Universities should consider steps to improve the lives of staff and graduates through technology decisions. Webex calling has helped grow the Department of Labor and employment services by simplifying communication and migration processes. #technology #podcast #byteworks

The rise in Cyber attacks has led to increased regulations for those who work with the Defense Industrial Base, Federal and State Governments, and more! These updates for #cmmc2 are simplified somewhat from #cmmc. However, they can still confuse people - not to mention #StateRAMP and #FedRAMP. The truth is that the best intentions may still lead to non-compliance with strictly enforced regulations. This leads to a loss of trust, business, and contracts. Watch as ActZero.ai Chief Security Officer Adam Winston explains the benefits of leveraging an MSSP for Cybersecurity compliance. Having a free 60-minute call could save you thousands of dollars in 2025. These regulations will impact chicken farmers, missile-makers, and everyone in between. #cybersecurity #technology

Jeremiah Plaskett serves as collaboration practice lead at Byteworks in Atlanta, GA. He shares his takeaways from Webex One - and how it will apply in practical terms for organizations just like yours! Get a peek into the future of AI for collaboration. We don't want to spoil it, watch/listen and you'll experience the jaw-dropping hardware/software capabilities that come baked in with Cisco Webex. PLUS: Joey gets pitch-slapped...AGAIN! :) Have a question? Email the show: Podcast@byteworks.com https://www.byteworks.com/bits-and-bytes-podcast/

Ben Watkins is Area 8 Coordinator / DPR6 Executive Director NC DPS - Emergency Management With three different regions with distinctive challenges - it's still safety first in North Carolina for Ben Watkins. Learn how different parts of North Carolina deal with differing ordeals! Hurricanes, Wildfires, Flooding, and excessive snowfall... These make for quite a perilous and challenging occupation in Emergency Management. Ben Watkins shares how they utilize old-school tactics and new technology to accomplish diverse goals with many states, agencies, and organizations. PLUS: Meet Charlie Williams from Pineland University - a tracking school that graduates those who have apprehended escaped fugitives and those who are swallowed by the beautiful yet behemoth-sized nature in North Carolina. Have a question? Email the show: Podcast@byteworks.com https://www.byteworks.com/bits-and-bytes-podcast/

Chris Deatherage is a Network Engineer for the Henry County, Georgia Government He joins Byteworks Engineer Adam Kingery They discuss the challenges and solutions sought for remote site connectivity and survivability Case Study: Displaced Firefighters who needed help helping others. Simple, right? Take an airplane hangar, some amazing Cisco products, duct tape (okay, no tape was needed), an understanding of regulations, expertise in solutions, and voila... Watch for more! Thanks for listening and subscribing! Wanna watch this episode? https://youtu.be/eIaLnIXVvVk?si=ajcLQ7P7tiBBgetz Check out Byteworks.com for more information Email us: Podcast@byteworks.com To a pitch-free podcast, Matthew P. Scott & Joey Wenzler #pitchfree #technology #podcast #networkengineer #cisco

Sameer Bhalotra, CEO of ActZero, former Director of Cybersecurity for the Obama Administration, and renowned expert on Ransomware, will share tips on navigating the complex world of security requirements and protecting your business. Sameer talks about his time in the White House under Obama. Founding ActZero The evolution of Ransomware Who are the new targets are Best practices to apply to avoid attacks The good, bad, and ugly of AI Future of Managed Detection and Response (MDR) & More! Visit www.Byteworks.com for more information Have a question? Please email us! Podcast@byteworks.com

What does Hybrid work mean to your organization? Are you maximizing the opportunities to provide your workforce with options that increase productivity, morale, and output? In this episode, Jeremiah Plaskett talks about the winding road that Collaboration has taken (especially since COVID) Join us, and if you have questions Reach out - podcast@byteworks.com #collaboration #hybridworkplace #technology #byteworks

Informed Environments Featuring: USMC Colonel David Joseforsky Veteran, Firefighter William Miles With what you have learned in the military, how would you pivot Artificial Intelligence into the civilian world? With the rise of data usage, what are some of the things or elements seen go away? Where do you see us going with all of the interconnectedness of the sensors in our environments? Technologically, where do we need to go to dominate a near-peer enemy? How can we use AI to combat PTSD and veteran suicide? What are most excited about for our upcoming AFCEA event?

Verkada Physical Security and Access Control Featuring: Lane Tice, Senior Channel Sales Manager, Verkada Matthew P. Scott & Joey Wenzler, Hosts of Bits and Bytes by Byteworks It started with cameras; now look how far they've come 5-6 employees in 2016 to 1,600 employees in 2023 One office 2.5 years ago to 14 global offices currently -Cameras -Access Control -Environmental Sensors -Mailroom -Guest Management -Alarms/Monitoring -Intercoms ALL under one pane of glass with seamless integration. An in-depth look at their products, benefits, feature sets, use cases and a look into their roadmap for the future Thank you for subscribing to our channel on YouTube (@byteworks01) Following us on LinkedIn @byteworks And checking out our site: www.Byteworks.com To a Pitch-Free Podcast, Matt & Joey Hosts of Bits and Bytes by Byteworks #alarms #Byteworks #technology #physicalsecurity #accesscontrol #dashboard #singlepaneofglass #collaboration #bestpractices #workplace #office #business #k12 #college #university #hybridworkplace #itsolutions #business #smokesensors #vapesensors #environmentalsensor #sensors

Welcome to Episode 2 of Bits and Bytes by Byteworks! Featuring: Jeremy Johnson, Cisco Account Manager, SLED Adam Kingery, Byteworks SLED Channel Leader Matthew P. Scott & Joey Wenzler, Hosts of Bits and Bytes by Byteworks So, TCSG Webex User Group, what exactly is this? Where did it evolve from? What is the ULTIMATE goal of this initiative? How did the 1st group meeting go? What are future expansion plans for this program? Is it exclusive? How can people find out more and possibly join? Thank you for subscribing to our channel on YouTube (@byteworks01) Following us on LinkedIn @byteworks And checking out our site: www.Byteworks.com To a Pitch-Free Podcast, Matt & Joey Hosts of Bits and Bytes by Byteworks

Welcome to Episode 1 of Bits and Bytes by Byteworks! Today we will answer: Why are we doing this? What are we trying to create? How did this idea come about? Aren't there enough tech podcasts already?! How often are we recording and posting new episodes? What topics are on the radar? Which subject matter experts will be joining us? Thank you for subscribing to our channel on YouTube (@byteworks01) Following us on LinkedIn @byteworks And checking out our site: www.Byteworks.com To a Pitch-Free Podcast, Matt & Joey Hosts of Bits and Bytes by Byteworks