People Solve Problems

In this unique episode of the ‘People Solve Problems’ podcast, Jamie Flinchbaugh takes on the role of guest to offer listeners a special reflection on his podcast journey and the valuable lessons he's gleaned along the way from the many special guests. He discusses the importance of conversations in learning and growing, emphasizing how these discussions have fueled the podcast's purpose beyond just talking about his book on problem solving. Jamie starts by honoring the late Daniel Kahneman, highlighting how Kahneman's work, particularly his book "Thinking, Fast and Slow," has influenced a wide array of fields, including economics, management theory, and everyday life practices. He encourages listeners to look into Kahneman's work, underscoring the timeless relevance of his insights on how our minds operate. Reflecting on the core of his own teachings and writings, Jamie revisits the principle that understanding fundamental problem-solving first principles is more crucial than mastering numerous methods. This approach allows individuals to adapt and select their own methods effectively. He likens problem-solving to breathing, illustrating that, while it's a natural and ongoing human activity, there's always more to learn and ways to improve deliberately. Jamie also touches on the broad spectrum of problem-solving, arguing that it encompasses far more than formal methodologies and should include strategic thinking and decision-making. He shares thoughts on open-ended problems, entrepreneurship, and the intertwined nature of decision making and problem-solving, suggesting that a strong grasp of problem-solving principles can benefit various aspects of life and work. Throughout the episode, Jamie encourages a mindset of continuous learning and curiosity. He advocates for not taking one's problem-solving journey for granted and contemplates ways to accelerate the learning curve for others entering the workforce. Jamie's reflections aim to inspire listeners to explore deeper into problem-solving, strategic thinking, and how these skills apply to a wide range of scenarios, making this episode a thought-provoking pause in the podcast series.

In this episode of People Solve Problems, host Jamie Flinchbaugh welcomed Jeff Grimshaw, Principal at MGStrategy, for a thought-provoking conversation. Jeff Grimshaw, who has dedicated over 25 years to assisting leaders worldwide in aligning their organizations' people, strategy, and culture for better business outcomes, shared his insights on creating environments where taking calculated risks is encouraged to foster innovation and agility. Jeff and Jamie discussed the critical difference between "play it safe" spaces and "go for great" environments within organizations. Jeff highlighted that many large companies, despite their complexity, are striving to become more agile to compete with smaller, more dynamic rivals. This transformation requires a shift in culture towards embracing risks as part of problem-solving and decision-making processes. Jeff emphasized the importance of defining clear domains where it's essential to adhere strictly to regulations and standards, such as safety and quality control ("play it safe"), versus areas where innovation and risk-taking can drive growth and improvement ("go for great"). A significant challenge in this cultural shift is overcoming the natural human tendency to avoid risks due to fear of failure or retribution. Jeff states that fostering a culture that supports taking calculated risks and learning from both successes and failures is crucial for organizations aiming to be more agile and innovative. He mentioned the importance of retrospectives or after-action reviews as a tool to learn from all outcomes, regardless of whether they're seen as successes or failures, helping to mitigate biases that can hinder effective decision-making. The conversation underscored the importance of aligning individual actions with the broader interests of the organization. By encouraging a mindset of playing to win and thinking long-term, Jeff believes that organizations can overcome the inertia of a survival mindset, which is more about avoiding blame than achieving greatness. This episode offers valuable insights into how leaders can cultivate a culture that balances safety and innovation, encourages risk-taking within a calculated framework, and aligns individual motivations with organizational goals for sustained success. Jeff Grimshaw's experience and perspectives make it a must-listen for anyone interested in leadership, culture, and the dynamics of change within organizations. For more on Jeff Grimshaw, visit his website at MGStrategy and connect with him on LinkedIn.

Cheryl Stokes, the CEO of CNEXT, joined Jamie Flinchbaugh on his podcast "People Solve Problems" to share her insights into corporate education, leadership development, culture change, diversity, equity, inclusion, and belonging. With a rich background that spans over two decades, Cheryl has significantly contributed to these fields through her roles at Heidrick & Struggles and Duke Corporate Education before her current role. Her educational achievements include two Master of Science degrees from MIT and a Bachelor of Science in Electrical Engineering from Kettering University, equipping her with a unique perspective on leadership and organizational effectiveness. In the episode, Cheryl discusses the concept of inclusion, defining it as the intentional creation of an environment where all individuals can contribute productively. She stresses the importance of moving beyond merely assembling diverse groups to ensuring active participation and listening within these groups. She emphasizes that inclusion requires deliberate effort and intentionality to be meaningful and effective. Cheryl elaborates on the concept of inclusive leadership, which she describes as the ability to foster an environment that celebrates and utilizes the diversity of a team. She outlines the traits of an inclusive leader, including humility, self-awareness, curiosity about others, cultural intelligence, the ability to collaborate effectively, and a visible commitment to inclusion. These traits, according to Cheryl, are essential for leaders who aim to unlock the full potential of their teams by creating a culture of belonging and engagement. The conversation also touched on the equation of diversity and inclusion, with Cheryl explaining that while diversity is a fact, inclusion is an act that leads to a sense of belonging, which in turn drives engagement within organizations. This engagement is crucial for achieving lower turnover rates, higher productivity, and overall organizational success. Cheryl's contributions extend beyond her professional work; she is involved in several organizations, including Alpha Kappa Alpha Sorority, Inc., and serves as a trustee with the UK charity Leadership Through Sport and Business, supporting disadvantaged young people. Her commitment to fostering inclusive environments and promoting social mobility is evident in her work and volunteer activities. Listeners of the podcast can learn more about Cheryl Stokes and her work in fostering inclusive leadership and organizational cultures through her company's website, www.c-next.com, and her LinkedIn profile at https://www.linkedin.com/in/cheryl-stokes-0798653/. Her insights provide valuable guidance for anyone looking to enhance their leadership skills and build more inclusive, productive, and engaged teams.

In this episode of the People Solve Problems podcast, Jamie Flinchbaugh welcomes Rebecca Snelling, the owner of RS Consulting. The conversation focuses on the themes of collaboration, problem-solving, leadership, and the importance of a culture that supports these endeavors within the design and construction industry. Rebecca brings a wealth of experience in coaching individuals, teams, and organizations on leadership and lean transformation, with a particular emphasis on culture advancement. She has a significant presence in the design and construction sector, contributing to various industry events both in the US and internationally. Her work involves helping clients to understand their current and target conditions and devising strategies to achieve their objectives effectively. During the episode, Jamie and Rebecca explore the intricacies of collaboration in problem-solving. Rebecca underscores the importance of understanding a problem's impacts and the people it affects, advocating for the inclusion of diverse perspectives in the problem-solving process. She shares a compelling anecdote about a painter who, despite being unrelated to a construction project, provided a breakthrough solution during a planning session. This story highlights the value of external perspectives and the potential of "half-baked" ideas to spark innovation. Rebecca also discusses the concept of "touching the outside of the problem," emphasizing the need to balance inclusivity with effectiveness. She suggests various strategies for managing large groups and ensuring productive collaboration, such as pre-discussions, breaking into smaller groups, and focusing on perspectives that offer the most value. The conversation then shifts to the dynamics of problem-solving teams, with Rebecca advocating for a critical and thoughtful approach to team composition and problem scope. She warns against the inefficiency of involving too many participants and the necessity of maintaining a lean team for agility and speed. Rebecca further addresses the balance between speed, thoroughness, and inclusion in problem-solving. She points out the pendulum swing between extremes and the importance of finding a middle ground that maximizes efficiency without sacrificing quality. She champions the development of problem-solving skills across the organization to empower more individuals and groups to address challenges effectively. Ideation and brainstorming form another critical part of their discussion. Rebecca stresses the importance of setting clear expectations for brainstorming sessions, encouraging the sharing of half-baked ideas to foster collaboration and innovation. She mentions using tools like Mural for asynchronous collaboration and emphasizes the value of engaging younger or less experienced team members to bring fresh perspectives. The episode encapsulates the essence of problem-solving in collaborative environments, highlighting the importance of diverse perspectives, the judicious composition of problem-solving teams, and the balance between speed and thoroughness. Rebecca's insights offer valuable lessons for leaders and organizations aiming to foster a culture that champions effective problem-solving and innovation. For more on Rebecca's work and insights, visit her website at www.rebeccasnelling.com and connect with her on LinkedIn at https://www.linkedin.com/in/rebeccasnelling/.

In a recent episode of the People Solve Problems podcast, Jamie Flinchbaugh sits down with Sarah Tilkens, Senior Manager of OpEx for GE Healthcare as well as the CEO & Founder of The KPI Lab, to discuss the art and science of problem-solving within organizations. Sarah shares her journey from an early interest in Six Sigma to founding The KPI Lab, focusing on how to tackle complex problems that professionals face in today’s business environment. She emphasizes the importance of a clear understanding of problems, advocating for a methodical approach to problem identification that prioritizes empathy and deep listening. Sarah’s insights into her role as an coach with GE and The KPI Lab reveal her approach: she sees KPIs as not just as metrics but as narratives that guide and motivate teams towards continuous improvement and innovation. Her discussion with Jamie explores how effective problem-solving involves blending analytical rigor with a profound understanding of human behavior and team dynamics. Throughout the episode, Sarah provides practical examples of how asking the right questions, fostering a culture of curiosity, and adopting a learner’s mindset can transform challenges into opportunities for growth. She stresses the significance of leadership in cultivating an environment where teams are empowered to experiment, learn from failures, and innovate. This conversation offers listeners an opportunity to learn about the nuances of operational excellence, the subtleties of managing team dynamics, and the critical role of leadership in fostering a problem-solving culture. For those eager to learn more about Sarah’s work or to connect with her, information is available on The KPI Lab's website (www.thekpilab.com) and her LinkedIn profile This episode is essential for anyone looking to enhance their problem-solving skills, drive operational efficiency, and inspire a culture of innovation within their organization.

In this People Solve Problems podcast episode, Jamie Flinchbaugh engages in a thought-provoking conversation with Durward Sobek, Vice Provost at Montana State University-Bozeman. They go into the challenges and nuances of solving ill-defined and open-ended problems, particularly in the realm of product development. Durward brings his extensive experience to the table, discussing the importance of truly understanding the needs and experiences of users to drive innovation and create effective solutions. Durward emphasizes the significance of approaching problem-solving with a wide lens, encouraging listeners to embrace the complexity and ambiguity of real-world issues. He shares insights into the ideation process, underscoring the value of generating a diverse range of ideas to uncover novel solutions. This approach, he argues, is key to moving beyond traditional, linear problem-solving methods, allowing for a more dynamic and flexible response to the challenges faced in product development and beyond. Throughout the episode, Durward highlights the critical role of empathy in understanding user needs. By actively listening and observing, innovators can gain a deeper insight into the problems they are trying to solve, leading to more impactful and user-centered solutions. He stresses the importance of looking at problems from multiple perspectives to find unique and effective answers that might not be immediately apparent. The conversation also touches on the value of collaboration and diversity of thought in the problem-solving process. Durward points out that bringing together individuals with different backgrounds and areas of expertise can significantly enhance the creative process, leading to richer, more comprehensive solutions. Durward's discussion with Jamie is not just about techniques and strategies for problem-solving; it also covers the mindset and cultural shifts necessary to tackle complex challenges effectively. They explore the need for organizations and individuals to be adaptable, willing to experiment, and open to learning from failure. This, Durward suggests, is essential for fostering an environment where innovation can thrive, and real progress can be made in addressing the multifaceted problems of today's world. Listeners interested in the intersection of innovation, problem-solving, and product development will find invaluable insights in this episode. Durward's expertise and perspectives shed light on how to approach ill-defined problems with a fresh, creative mindset, offering practical advice for anyone looking to make a meaningful impact through their work. For more on Durward's work and insights into problem-solving and innovation, you can visit Montana State University-Bozeman's website at https://www.montana.edu/dsobek/ or https://www.montana.edu/mie/ or connect with him directly through his LinkedIn profile at https://www.linkedin.com/in/durward-sobek-4838b96/. This episode is a must-listen for those passionate about driving change and creating solutions that genuinely meet user needs, highlighting the power of problem-solving, creativity, and collaboration in tackling some of today's most challenging problems.

In the latest episode of the "People Solve Problems" podcast, host Jamie Flinchbaugh welcomes Joshua Ehrig, Professor of Practice at Lehigh University. Joshua shares insightful perspectives on problem-solving within the realms of entrepreneurship, business model innovation, and corporate innovation. Joshua begins by highlighting the critical importance of identifying the root cause of problems. He emphasizes a methodical approach, starting with a deep understanding of the problem at hand before jumping into solutions. This involves asking the right questions and employing a mix of analytical tools and empathy to get to the heart of the issue. When facing multiple problems simultaneously, Joshua advises on the need to prioritize based on impact and urgency. He suggests a strategic approach to problem-solving that involves evaluating the significance of each problem in relation to the overall goals of the organization. Experimentation plays a key role in Joshua's problem-solving arsenal. He champions the adoption and integration of new problem-solving techniques, advocating for a mindset of continuous learning and adaptation. By experimenting with various methods, individuals and organizations can discover what works best in different scenarios, leading to innovative solutions. Throughout the conversation, Joshua's insights are attributed to his extensive experience and knowledge in the field, reflecting his contributions to teaching and practice at Lehigh University. His approach to problem-solving is not just theoretical but deeply rooted in practical application, aimed at preparing students and professionals to navigate complex business challenges. The episode not only showcases Joshua's expertise but also serves as a testament to the power of effective problem-solving in driving innovation and success in business. His perspective underscores the importance of behaviors and culture in shaping problem-solving practices within organizations. Listeners interested in learning more about Joshua Ehrig can visit his profile at Lehigh University or connect with him on LinkedIn.

In this episode of the People Solve Problems podcast, host Jamie Flinchbaugh engages in a deep and insightful conversation with Andrea Jones, the founder of AJC. Andrea shares her extensive knowledge and experiences in project management and change implementation, particularly in mid-market companies. She introduces her unique framework, Executeagility, which stems from both her personal experiences and her professional expertise. The episode begins with Andrea discussing the challenges she faced in her early career, particularly the lack of clear expectations and frameworks in project management. She vividly recounts a pivotal moment in her career where the absence of a structured approach led to significant challenges. This experience was a key driver in her development of the Executeagility framework, designed to provide clarity and structure in project management. Andrea emphasizes the importance of prioritizing work in a manner that's impactful to the business. She outlines her framework's approach to prioritization, which includes listing all opportunities and considering criteria that are impactful to the business today. The process involves scoring these opportunities against impactful criteria and reassessing them regularly. This method not only aids in efficient prioritization but also ensures that the most important tasks are addressed promptly. A significant aspect of Andrea's discussion revolves around the implementation of Agile methodologies in project management. She adapts traditional Agile practices to fit the realities of mid-market companies, where resources are often limited. Her version of Agile includes running sprints with cross-functional teams who are not fully dedicated to a single project. This approach acknowledges the constraints of mid-market companies while still benefiting from the agility and responsiveness of Agile methodologies. Andrea also highlights the importance of structured frameworks in enhancing employee satisfaction and overall business success. She believes that providing clear expectations and structured methodologies not only leads to improved project outcomes but also contributes to a happier, more productive work environment. The conversation also touches on the importance of leadership and stakeholder engagement in successful project management. Andrea underscores the need for leaders to actively participate in the process and set clear expectations. This involvement is crucial for the successful implementation of any project management framework. The episode closes with Andrea offering insights into how leaders can foster a productive and happy work environment through disciplined project management practices. Her perspectives provide valuable takeaways for leaders and professionals in the field of project management. For further insights and to connect with Andrea Jones, listeners can visit her LinkedIn profile and explore AJC's website for more information on their services at AJC's Website.

In this episode of People Solve Problems, host Jamie Flinchbaugh invites a thought-provoking guest, Frank Nestore, Vice President at Mathtech's public sector consulting practice. The episode delves into the intricate world of problem-solving within governmental agencies, a realm where Frank has extensive experience and deep insights. Frank begins by outlining the unique challenges faced by government agencies in problem-solving, which differ significantly from those in the private sector. He emphasizes the need to prioritize problems in complex and often politically charged environments. Drawing on his rich experience, Frank shares strategies for identifying the most impactful problems, taking into account both their immediate effects and long-term implications. He stresses the importance of weighing the urgency of problems against available resources, a balancing act that he's mastered over the years. A significant portion of the conversation revolves around Frank's approaches to tackling long-standing issues in government operations. He details his experiences transitioning agencies from manual, paper-based processes to more efficient, automated systems. This transition, while technically challenging, also involves managing change within large, often resistant organizations. Frank discusses the techniques he's employed to facilitate this change, including stakeholder engagement, transparent communication, and phased implementation strategies. Leadership and decision-making form another core theme of the discussion. Frank candidly shares the challenges he faces as a leader, particularly in making high-stakes decisions that can impact millions. He talks about the delicate balance between delegating tasks and maintaining personal involvement in critical projects. His insights into fostering effective team dynamics and encouraging collaborative problem-solving are particularly enlightening. A highlight of the episode is Frank's introduction of the OODA Loop—a decision-making framework originally developed for military strategies. He elucidates how this framework can be adapted to the context of public sector problem-solving, emphasizing the need for rapid and responsive decision-making in dynamic environments. Frank's ability to apply such frameworks in practical, real-world scenarios is a testament to his expertise. The conversation shifts to Frank's philosophy on coaching and team leadership. He advocates for a leadership style that is adaptable, humble, and centered around building a non-hierarchical team environment. Frank believes in empowering team members, giving them ownership of problems, and fostering an atmosphere where ideas can be freely exchanged. This approach, he argues, not only leads to better solutions but also builds a stronger, more cohesive team. Frank also touches upon the importance of continuous learning and development in his field. He shares his approach to staying abreast of new technologies, methodologies, and trends in public sector management. His commitment to lifelong learning is a key factor in his success and serves as an inspiration for listeners. The episode concludes with Frank offering advice to young professionals aspiring to careers in public sector consulting. He emphasizes the importance of developing a broad skill set, including technical knowledge, communication skills, and an understanding of political dynamics. He encourages persistence, open-mindedness, and a commitment to public service as the cornerstones of a fulfilling career in this field. Overall, this episode of People Solve Problems presents a comprehensive and insightful look into the world of problem-solving in the public sector, guided by Frank Nestore's expert knowledge and experiences. His perspectives on strategic problem-solving, leadership, and adapting decision-making frameworks provide valuable lessons for anyone interested in public administration, management, or consulting. For more insights and...

In the latest episode of People Solve Problems, Jamie Flinchbaugh has an engaging discussion with Steve Spear, the Founder of See to Solve LLC and Senior Lecturer at MIT Sloan School of Management. Steve, renowned for his expertise in operational excellence and leadership, delves into the intricacies of problem-solving and collaboration. The conversation focuses on Steve’s new book, co-authored with Gene Kim, titled Wiring the Winning Organization: Liberating Our Collective Greatness through Slowification, Simplification, and Amplification. Steve shares his unique approach to collaborative problem-solving, emphasizing the value of diverse perspectives to forge robust solutions. Drawing from his experience with the Toyota Production System and as an educator at MIT, he underscores the significance of creating learning organizations. A key aspect of the conversation is Steve's focus on intentional problem-solving. He stresses the importance of identifying and addressing critical moments thoughtfully, a practice crucial for sustainable and effective solutions. Steve also explores the sustainability and scalability of solutions in various contexts. He advocates for adaptable solutions that can evolve with changing scenarios, a principle central to his consulting work and teachings. Further, Steve reflects on the learning aspect of problem-solving. He views each challenge as an opportunity for individual and organizational growth, a perspective that has shaped his contributions to industries like healthcare and energy. For further insights from Steve Spear, visit SeeToSolve.com and connect with him on LinkedIn at linkedin.com/in/stevespear. Additionally, explore a detailed discussion between Gene Kim and Steve Spear on "Wiring the Winning Organization" at https://www.leanblog.org/2023/11/gene-kim-and-steve-spear-discussing-wiring-the-winning-organization/. The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition https://a.co/d/afNHMr2 Wiring the Winning Organization https://a.co/d/iajnlKn

In this episode of "People Solve Problems," Jamie Flinchbaugh engages in an enlightening conversation with Mel Zehnpfennig, Managing Partner at Dynamic Improvement Group. With a wealth of experience spanning over two decades in lean manufacturing, Mel shares his approach to tackling complex problems in various industries, from automotive to more diverse sectors like pet toys and kitchen cabinets. Central to the discussion is Mel's two-phase approach to problem-solving. He first focuses on comprehensively understanding the problem from the client's perspective. This foundational step ensures that both he and his clients are on the same page. Following this, Mel emphasizes the importance of assembling a diverse, cross-functional team that includes key stakeholders like plant managers and operators. This inclusive team composition is crucial for accurately identifying problems and devising effective solutions. Mel also addresses the strategy of managing multiple problems concurrently. He advocates for prioritizing issues based on their impact and the effort required for resolution, underscoring the significance of quick wins in building team confidence and maintaining momentum. The conversation shifts to the evolution of manufacturing over the past years, where Mel points out the increasing importance of data in problem-solving. He highlights how historical data is instrumental in establishing baselines and uncovering root causes, marking a shift from traditional methods. For more information on Mel Zehnpfennig's work and his innovative approaches to problem-solving in manufacturing, you can visit the Dynamic Improvement Group website at www.dynamicimprovementgroup.com. Additionally, to connect with Mel and follow his professional insights, his LinkedIn profile is available at linkedin.com/in/mel-zehnpfennig.

In the People Solve Problems podcast, hosted by Jamie Flinchbaugh, John McCullough, Director of Continuous Improvement at Sharp Services, shares his expertise and experiences in problem-solving within the pharmaceutical industry. John, a global continuous improvement leader, strategic thought partner, and change agent, also extends his lean journey expertise to various other industries, achieving measurable performance and people development objectives. During the episode, John outlines his personal problem-solving process, emphasizing the importance of clearly defining manageable problems, ideally supported by data. This clarity helps in making problems measurable and actionable. He also discusses the significance of understanding the problem's depth to uncover actionable root causes, while avoiding the trap of focusing on irrelevant details. John advocates for a brainstorming environment where all ideas are welcomed, facilitating exploration of potential solutions. He underscores the value of conducting experiments to test these solutions, learning from both successes and failures. This approach underpins his belief in continuous learning as an essential component of problem-solving. Reflecting on an instance of poorly executed problem-solving, John highlights the learning opportunities such instances provide. He shares how missteps can be instructive in refining approaches and strategies, emphasizing the need for balance between speed and thoroughness. Additionally, John touches on his method of assessing individuals' skills and capabilities in problem-solving. He considers different factors like mindset and readiness, which play a vital role in tailoring his coaching and support effectively. This individualized approach is crucial in enhancing problem-solving skills. To learn more about John McCullough and his work, visit Sharp Services' website at www.sharpservices.com and connect with him on LinkedIn at www.linkedin.com/in/john-mccullough-b36572a/. These platforms provide deeper insights into his expertise and contributions to the field of continuous improvement.

On this episode "People Solve Problems" podcast, Jamie Flinchbaugh hosts Dr. Zach G. Zacharia, the Interim Department Chair (DATA) and Associate Professor at Lehigh University and Director of the Center for Supply Chain Research at Lehigh. Dr. Zacharia, with his extensive background in Supply Chain Management, shares his insights on problem-solving in various roles and settings. Dr. Zacharia begins by discussing how he taps into intuition for problem-solving, both personally and in a team setting. He believes in fostering an environment where intuition is valued, encouraging open-mindedness and collaborative thinking. This approach, he suggests, is crucial for reaching effective solutions. Addressing his role in problem-solving, Dr. Zacharia talks about the importance of understanding when to take charge, delegate, sponsor, or coach a problem-solving situation. He highlights the need for leaders to be adaptable and responsive to different scenarios, emphasizing that the decision-making process should be flexible and situation-dependent. One of the key topics Dr. Zacharia touches on is balancing speed with thoroughness in problem-solving. He believes that while quick decision-making is often necessary, it should not compromise the depth and quality of the problem-solving process. This balance, he suggests, is crucial in both personal and professional contexts. Dr. Zacharia also discusses how he assesses the capabilities of individuals and teams for problem-solving. He emphasizes the importance of evaluating skills, mindset, and overall readiness for problem-solving tasks. This assessment helps in providing tailored coaching and support, enhancing problem-solving abilities effectively. When it comes to team capabilities, Dr. Zacharia shares his approach in evaluating and utilizing the problem-solving strengths of his team. He stresses the significance of understanding each team member's unique skills and how these can be applied collectively to solve problems more efficiently. Throughout the podcast, Dr. Zacharia maintains a focus on behaviors and culture in problem-solving. He underscores the importance of creating a positive culture that supports and encourages effective problem-solving behaviors. This focus, he suggests, is key to successful outcomes in any problem-solving endeavor. In response to a question about coaching problem-solving for someone difficult, Dr. Zacharia shares an example where he had to navigate a challenging situation. He talks about how he approached the issue with patience, understanding, and a clear strategy, ultimately leading to a successful resolution. This example underscores his belief in the power of effective communication and empathy in problem-solving. In conclusion, Dr. Zacharia's conversation with Jamie Flinchbaugh in the "People Solve Problems" podcast provides valuable insights into the nuances of problem-solving in diverse roles. His experience and strategies offer practical advice for individuals and teams looking to enhance their problem-solving skills in various settings. For deeper insights into Dr. Zach G. Zacharia’s contributions to academia and industry, visit www.lehigh.edu. and https://business.lehigh.edu/centers/center-for-supply-chain-research-at-lehigh You can also connect with him and follow his professional updates on LinkedIn at www.linkedin.com/in/zach-zacharia-b34274.

In a compelling exchange, Pam Klyn of Whirlpool draws from her experiences to shed light on the nuances of problem-solving. Her stories, rich with lessons learned from challenges faced and triumphs celebrated, provide a roadmap for those seeking to hone their problem-solving skills. As she explains her methodologies, she speaks of the art of tapping into one's intuition, revealing how it has often guided her in moments of uncertainty. Building on her thoughts, Jamie Flinchbaugh lends his voice to the conversation, echoing the significance of intuition. He touches upon the role of decision-makers in problem-solving scenarios, emphasizing the importance of knowing when to take the reins and when to trust others with responsibilities. The dialogue then shifts to a topic many grapple with - the balance between making swift decisions and ensuring thoroughness. Pam elaborates on her strategies, providing invaluable insights into how she navigates this balancing act. Jamie, resonating with her views underscoring the essence of timing in decision-making. As the conversation progresses, they explore the realm of coaching. Pam, with her twenty plus years of experience, shares her approach to evaluating those she mentors. Her emphasis on understanding their skills, capabilities, and mindset underscores her deep commitment to nurturing talent. Woven through their dialogue is a recurrent theme of behaviors and culture. Pam and Jamie, in their own unique ways, highlight how the culture of an organization and the behaviors it promotes can significantly influence problem-solving approaches. Their shared wisdom provides listeners with unique insights, making this conversation a must-listen for anyone keen on mastering the art of problem-solving. For further insights into Pam's professional journey and achievements, here's a brief overview: Pamela Klyn was named Executive Vice President, Corporate Relations and Sustainability for Whirlpool Corporation, on January 1, 2022. During her time with the company, Pam has held advancing roles in engineering, product development, global innovation, and marketing. From 2013 to 2015, she lived in Italy and served as the Vice President of Products & Brands for Whirlpool EMEA. Klyn was hired into the company’s Technical Excellence Program in 1993 after graduating from Michigan Technological University with a bachelor's degree in mechanical engineering. She earned a master's degree in mechanical engineering from the University of Michigan in 1995 and has an Executive MBA from Bowling Green State University. Klyn is currently a Board member for the Boys & Girls Clubs of Benton Harbor and a Trustee for the Whirlpool Foundation. She serves on the Michigan Technological University External Advisory Board for the Dean of Engineering, as a Board member for the American Association of Home Appliances and on the Board of Directors for Patrick Industries. Pam and her husband Steve live in Southwest Michigan. She has two stepchildren, Parker and Cara. They enjoy family trips and spending time on Lake Michigan. For more detailed information, you can visit Whirlpool's official website http://www.whirlpoolcorp.com or connect with her directly on LinkedIn https://www.linkedin.com/in/pamela-rogers-klyn-0a92878/

In this episode of the "People Solve Problems" podcast, host Jamie Flinchbaugh sits down with guest, Cindy Hinds, the Global Director of Enterprise Excellence at A.O. Smith. Cindy brings with her a wealth of knowledge, boasting over 25 years of experience in implementing Lean principles within organizations. Their conversation explores the essence of coaching, emphasizing its transformative power in the business world. Cindy believes in the continuous improvement and transformation that come with effective coaching. She shares her insights on the common misconceptions around the term 'coaching.' Many know the word but might not fully understand its depth and significance in an organizational context. Cindy highlights the importance of open-ended questioning in the coaching process, emphasizing that such questions empower individuals to find solutions and make decisions. A recurring theme in their dialogue is the accessibility of coaching. Cindy advocates for making coaching available to all, irrespective of their position in an organization. She shares practical techniques, such as counting to ten silently before responding, ensuring that the individual being coached has ample space and time to process and reflect. A key takeaway from their discussion is the distinction between coaching, mentoring, and instructing. While they may seem similar, each has its unique place and purpose. Cindy reveals that in her coaching sessions, she focuses on the person and not just the problem, creating an environment conducive to growth and learning. Their conversation also touches on the challenges of implementing widespread coaching in large organizations. Cindy shares her multi-pronged approach, involving training key leaders, supervisory team members, and Continuous Improvement (CI) leaders to ensure the coaching ethos permeates throughout the organization. Special thanks to Cindy for being such an insightful guest. Connect with Cindy on LinkedIn https://www.linkedin.com/in/cindyhinds/ and learn more about A.O. Smith at AOSmith.com.

On this episode of the People Solve Problems Podcast, host Jamie Flinchbaugh engages in an insightful conversation with guest Andy Bailey, Founder of Petra Coach, Aligntoday.com, and Boundless.me. Together, they navigate the intricacies of business, weaving in their combined expertise and personal experiences. At the outset, Andy reflects on the growth journey of his organization, detailing its presence around the world and the significant responsibility he shoulders as its leader. As the conversation progresses, they explore the value of embracing diverse perspectives in the workplace. The mutual respect between Jamie and Andy adds depth to this segment, emphasizing the power of collective insights. The conversation transitions into a deeper exploration of perspectives. Andy speaks passionately about the value of diverse viewpoints in the workplace. He believes that harnessing a variety of perspectives can lead to a richer understanding and more holistic solutions. One poignant topic that emerges is the essence of motivation. Both Jamie and Andy delve into the challenges business leaders face in inspiring their teams. Andy emphasizes the power of purpose and how critical it is for individuals and organizations to align with a greater mission. This segment, laden with stories and anecdotes, resonates with the importance of recognizing growth, setting clear expectations, and ensuring that one's purpose transcends beyond personal ambitions. Towards the episode's end, they touch on the practical side of business management. Andy introduces listeners to the "parking lot" strategy, providing a tangible method to visualize and prioritize problems, emphasizing the need to be solution-focused rather than problem-obsessed. Wrapping up, the atmosphere turns contemplative as both reflect on the essence of leadership and the importance of continuous self-improvement. As they bid farewell, listeners are left with a sense of inspiration, ready to tackle their business challenges with renewed vigor. Andy Bailey's accomplished career includes founding several successful companies and serving in global leadership roles, with notable achievements such as authoring two Amazon 5-Star Rated Best Sellers. Furthermore, his extensive experience encompasses training engagements, awards, and recognitions that speak volumes about his expertise and contributions to the business community. His personal journey, marked by outdoor adventures in Boulder, CO, and deep connections with his family, further enriches his perspective on life and work. For those intrigued by Andy Bailey's insights, he's accessible through his website http://petracoach.com and LinkedIn https://www.linkedin.com/in/andybailey/,beckoning a deeper dive into his world of organizational wisdom.

With a focus on actionable insights, host Jamie Flinchbaugh dialogues with Lorenzo Gutierrez, Director of Enterprise Excellence at Sandia National Laboratories. They offer valuable insights into leadership, intuition, and coaching. With over 20 years of leadership experience in diverse fields including semiconductor manufacturing and national security, Lorenzo is well-qualified to discuss these complex topics. He holds a range of qualifications, including a Master's in Predictive Analytics, an MBA, and a Bachelor's in Electrical Engineering. He's also a certified Lean Six Sigma Black Belt, a Project Management Professional (PMP), and a trained Leadership Coach. Lorenzo opens the discussion by emphasizing the importance of a learning approach in problem-solving. He suggests that both failures and successes offer valuable lessons, encouraging a mindset that views challenges as opportunities for growth. To him, problem-solving is not just about finding a solution but about understanding the nuances of the issue and applying what has been learned to future challenges. The conversation then pivots to intuition, a topic that clearly resonates with Lorenzo. He advocates for a balanced approach that integrates intuitive thinking with data-driven analysis. While he acknowledges that gut feelings shouldn't be followed blindly, Lorenzo believes that intuition serves as a crucial "data point" that can provide a fuller picture when combined with logical reasoning. He encourages leaders to validate these intuitions through direct observation and to encourage their teams to do the same. Coaching is another key theme of the episode, and Lorenzo sheds light on his own unique style. Grounding himself with the core belief that the individual he's coaching is "naturally creative, resourceful, and whole," Lorenzo crafts powerful questions designed to lead them to their own answers. He shares that his approach is adaptive, tailored to meet the specific needs and challenges of the individual or team he's working with. Recognizing the balance of confidence and humility as crucial in effective leadership, Lorenzo notes that the style and type of questions he asks may change based on this balance. Throughout the episode, the enthusiasm of both Jamie and Lorenzo is palpable, creating an engaging dialogue that offers actionable advice. Whether you're a seasoned leader or someone starting your career journey, Lorenzo's insights offer a refreshing perspective on how to navigate the complexities of leadership, intuition, and coaching in a business setting. For more about Lorenzo Gutierrez, visit https://www.sandia.gov or connect with him on linkedin.com/in/logutierrez.

In a recent podcast, host Jamie Flinchbaugh sat down with guest Ron Pereira to explore various facets of leadership, teamwork, and problem-solving. The conversation kicked off with the two discussing the communication challenges faced by remote teams that include both introverted and extroverted members. Ron emphasized the role of digital tools like Miro boards in fostering interactive collaboration, a point that resonated with Jamie’s experiences. Transitioning from technology to team dynamics, Ron spoke candidly about his own journey as a co-founder. He explained that individual differences can be a company’s greatest asset when leveraged properly. Both Jamie and Ron stressed the need for setting aside ego and focusing on collective success. This led them to dive into the topic of roles in problem-solving, particularly the complexities of delegation. Ron introduced the phrase "have a coach be a coach," highlighting the importance of empowering others to solve problems. He reflected on his early career tendencies to take over tasks himself, recognizing that such an approach was neither scalable nor efficient. Jamie then steered the conversation toward the art of coaching, asking Ron how he adjusts his approach to meet the individual needs of his team. Ron mentioned his belief in behavioral temperaments and the importance of tuning into those temperaments to better connect with people. He touched upon neuro-linguistic programming, acknowledging its value in understanding how people function. In that vein, Ron emphasized the importance of trust and comfort in any working relationship, and Jamie concurred, noting that it's often the human factors that are more critical than any specific problem-solving method. The podcast concluded with Ron paying homage to his late father, echoing his dad’s lifelong advice that "it's all about people." Jamie appreciated the sentiment, and both agreed that the core of successful leadership and teamwork lies in authentic human interaction. This episode offered a nuanced yet accessible look into the inner workings of team management and problem-solving, reminding listeners that while tools and methods are important, it’s the people who make or break an organization. Ron thanked Jamie for the opportunity to discuss these issues, underscoring that sometimes opening a Google Doc and starting is good enough. Overall, it was an enlightening exchange of ideas and experiences between two seasoned professionals.

In this episode of the People Solve Problems podcast, host Jamie Flinchbaugh interviews Elisabeth Swan, co-founder of the Just-in-Time Café and a seasoned expert in continuous improvement with over 30 years of experience in the industry. As a consultant, coach, instructor, and podcast host, Elisabeth brings a wealth of knowledge to the table. In their conversation, they explore collaboration, ideation, role clarity, and identifying blind spots in problem-solving efforts. Elisabeth discusses the importance of collaboration in problem solving and shares her research on what fosters the best idea flow. Turns out people don’t do their best thinking at work, so it’s key to allow them the time and space for ideation on their own. Then you can engage team members to expand on innovative solutions together. She emphasizes the value of diverse input and encourages everyone to participate in the process. Elisabeth also shares a compelling story from her work with Starwood Hotels and Resorts and Marriott, where a shift in problem-solving roles led to a lasting positive impact on workplace safety. She emphasizes the significance of event-driven roles, where the focus is on addressing the immediate situation rather than adhering to rigid job titles. On the topic of identifying and addressing blind spots, Elisabeth highlights the importance of one-on-one conversations to uncover unspoken concerns and challenges. She mentions a fishbowl approach, where difficult topics were brought to the forefront for open discussion, creating a culture of transparency and open communication. Elisabeth's insights and real-life examples in this podcast episode underscore the importance of collaboration, ideation, role clarity, and open communication in successful problem-solving efforts. Check out her LinkedIn profile at https://www.linkedin.com/in/elisabethswan/ for more information about her and her latest book, Picture Yourself a Leader: Illustrated Micro-Lessons for Navigating Change.

In a recent podcast episode, host Jamie Flinchbaugh sits down with Justin Max, founder of Spark DSG. Spark DSG is a standout digital design and development agency, and under Justin's leadership, the team employs their unique IDEAS process to address and solve complex business challenges with clear results. During the conversation, Justin captures his journey from a practitioner to a leader and trying to get out of the weeds of his firm’s work. The IDEAS process helped him do that, to help him scale the business by addressing key process gaps. The way of doing things was too custom and poorly documented. IDEAS was the outcome which stands for Initiate, Discover, Execute, Assess, and Support. The problems Spark DSG solves for clients are complex digital experience problems. A lot of their problem solving happens in Discover and understanding the client and their needs, but their engagements can include all elements of the IDEAS process or just sub-elements broken off and provided directly. Justin also covered his role, his value, and how important culture was to the transformation. That culture includes an environment where people aren’t afraid to try things. For those interested in learning more about the innovative solutions offered by Justin and his team, further information can be found on their website, sparkdsg.com. If you'd like to connect directly with Justin Max, you can do so via his LinkedIn profile at https://www.linkedin.com/in/justinmax/ To sum it up, this episode provides valuable takeaways on problem solving through a client-facing digital design process, all enriched by Justin Max's expert insights.