Lean Built: Manufacturing Freedom

"When I lay in bed at night as a young, hungry, naive entrepreneur, I could barely contain my joy at the thought of filing sales tax forms with a dozen states every month."—Andrew on the joy of state taxes, one of a few subjects he and Jay cover in this week's episode. Mostly, they talk about design. Good, intuitive design that takes into account the way real people think and work. And bad, terrible design that sometimes literally leads to death. Book mentioned: The Design of Everyday Things by Don Norman.

Andrew and Jay talk about whether they would ever purchase housing for out-of-town workers or clients, why most problems are math problems, how to inculcate company culture in remote workers, why you shouldn't hire too quickly, slips vs mistakes, design that you shouldn't notice, "Swiss cheese problems", and thoughtless outsourcing. In other words, there's plenty to chew on in this episode of Lean Built. Book mentioned: The Design of Everyday Things by Don Norman. Article mentioned: "Boeing and the Dark Age of American Manufacturing" by Jerry Useem.

Andrew and Jay continue to explore the challenges they're facing, including website woes, and brainstorming solutions for keeping customers in the loop about new projects and product releases.

Jay and Andrew talk the eclipse, the joys of 3d printing, and the thought process behind what machines they own.

This episode starts on a somber note as Jay and Andrew both had deaths of people they loved. This leads to a discussion of legacy and what they want to leave behind as shop owners and men. They also discuss Andrew's new idea of dedicated "improvement time", hiring and onboarding remote workers, and Jay's idea for a Gordon Ramsey like show about improving shops (it would be awesome).

How do you avoid decision fatigue? How many good decisions can you make in one day? How can you make your decisions ahead of time? How can you brainstorm effectively? These are a few of the important issues Jay and Andrew tackle in this episode of "Lean Built."

From discussing the merits of expanding quickly versus gradually to exploring the pivotal role of the shop floor in fostering career development, Andrew and Jay have a lot to talk about in this episode. They tackle the idea that anything repetitive should be automatable and ponder what it takes to build a company where employees aspire to retire from. They also examine the importance of assembling a diverse team with varied skills and preferences and the potential of gamification in enhancing productivity. But it's not all about speed. Andrew and Jay emphasize the significance of being careful with aligning incentives within the shop environment. They shed light on the concept of "sooner, not faster" and the utility of tools like Gantt charts in managing workflows effectively. Books mentioned: New Shop Floor Management: Empowering People for Continuous Improvement by Kiyoshi Suzaki Henry Ford: My Life and Work by Henry Ford

In this episode of Lean Built, Andrew and Jay dive into the world of machining mishaps and shop space dreams. Andrew recounts the story of a wild thing that happened during vacuum workholding, which leads to some tips for safe vacuum hold-down machining—plus a discussion of other downright scary machine malfunctions. Plus Jay and Andrew begin to delve into the topic of planning for future shop expansion.

First up, Jay and Andrew dive into the art of effectively documenting workflows. How do you avoid the pitfall of keeping everything in your head? Next, they explore the world of AI and how it can be used to address frequently asked customer queries. Then Jay shares a story of transitioning a process from digital to analog, prompting a discussion on the pros and cons of both digital and analog methods. When do you embrace digital tools and when do you stick to the tried-and-true analog methods? All that and more in this episode of Lean Built.

Jay and Andrew talk about the power of deletion and the joy of 3D printing. They discuss the importance of embracing the development process, even when it includes ideas that don't work out. They offer insights on how to effectively engage with influencer marketing (there's a way to do it and a way not to do it). Plus Andrew reveals his trade show strategies.

Andrew and Jay talk about keeping the right amount of inventory without causing a bottleneck, the awesomeness of vertical lift modules (and just generally turning square feet into cubic feet), avoiding monuments in the shop, and how kanban is not just cards ... it's a system for exposing weaknesses. Book discussed: New Manufacturing Challenge: Techniques for Continuous Improvement by Kiyoshi Suzaki.

Andrew and Jay delve into the depths of lean maturity (or the absence of it), discussing how small companies can avoid reinventing the wheel, skillfully use redundancy, adhere to fundamental lean principles, and deliver answers right where the questions are most likely to be asked.

Andrew's just got a new lathe and we talk about it in this episode. There are plenty of challenges, including moving the shop layout. We also talk about how new employees help you find problems, and Rock Fuel University.

Jay and Andrew talk about rigging, how money eases the way, making our environment serve us, relationships vs profit, establishing value through the right comparison, and much more. Books mentioned: Alchemy: The Surprising Power of Ideas That Don't Make Sense by Rory Sutherland. The Brand Gap: How to Bridge the Distance Between Business Strategy and Design by Marty Neumeier. New Manufacturing Challenge: Techniques for Continuous Improvement by Kiyoshi Suzaki.

Andrew and Jay talk about building in margin, feeding your interest and curiosity, doing life-giving things, why you might not want to tie up funds in overstock, why technology should never be the bottleneck, and more. Book mentioned: New Manufacturing Challenge: Techniques for Continuous Improvement by Kiyoshi Suzaki.

Jay and Andrew talk leadership development, hiring when you don't need people, utility players vs bench players, where KPIs (key performance indicators) are useful and where they aren't, why the best expeditor is no expeditor, where to place a lathe, and more. Books mentioned: The New Manager's Handbook: 24 Lessons for Mastering Your New Role by Morey Sterner. How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients by Jeffrey J. Fox. The Story of the Paratroops by George Weller.

Andrew and Jay discuss some of the lessons from 2023. Topics include the need for lean to be flexible, how lean should align with a company's culture, the importance of intentional lean practices, setting diverse goals for different companies, establishing and executing measurable goals for employees, fostering employee ownership in their respective areas, and delegating tasks to enable more time for creative pursuits. Books mentioned: The 21 Irrefutable Laws of Leadership Workbook 25th Anniversary Edition: Follow Them and People Will Follow You Paperback by John C. Maxwell. Traction: Get a Grip on Your Business by Gino Wickman.

Jay and Andrew discusses Andrew's new company truck (which he bought in the least lean environment possible), how buying ahead to appease short-term tax write-offs can be a long-term bad investment, avoiding long term accounts receivable, cash flow vs cash position, trusting employees with their own credit cards, same day shipping and package tracking, and how prototyping is not necessarily lean. They also begin a conversation on what they want to improve in 2024 as they look back on 2023, which will continue in next episode.

Jay and Andrew talk about Andrew’s forklift and how he’s applying “digital training wheels,” how robots and automation can lead you astray, seeing how pain and expense add up, using AI to make expertise scalable to a wider audience, and much more.

How do you handle a backlog with lean? Andrew gives a little masterclass on that, since he just had to do it, thanks to the holidays and employee sickness. Then Jay talks about why he's thinking about getting a space pod (office pod or silence booth). Plus, they talk about why adding Credit Key was good for Jay, making quality of life improvements at the end of the year instead of hoarding cash, shipping in the holidays, and how to handle Christmas break.