Ausmed Podcasts

What a year it’s been. In this final episode of the season, Zoe, Michelle, and Karen come together (in person for the very first time!) to reflect on the conversations, challenges, and learnings that shaped their year in capability. It’s a relaxed, laughter-filled episode that looks back at what’s shifted across the healthcare landscape, how their own thinking has evolved, and what themes they’ll be taking into 2026. Part reflection, part reset — and a chance to reconnect with what capability building is really all about. Contact the show at podcast@ausmed.com.au Follow Ausmed on LinkedIn, Facebook & Instagram Resources: Subscribe to our weekly newsletter | Ausmed ToolboxSee what's coming up on the calendar | Ausmed EventsHear what others have to say | Customer StoriesLearn more about Ausmed Perform™ | Workforce Capability System Thanks for listening! See you next year! Learn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

Inclusion isn’t just about what you teach — it’s about what you’re willing to unlearn. In this bonus episode, Zoe sits down with nurse educator and disability advocate Vanessa Cameron to unpack what inclusion really looks like in education. Drawing on both lived experience and years of clinical teaching, Vanessa explores how thoughtful design, reflective practice, and unlearning outdated assumptions can help make learning safer and more equitable for everyone. This is a practical and honest conversation about rethinking educational design — and the real work it takes to build psychologically safe, inclusive spaces where capability can truly grow. Contact the show at podcast@ausmed.com.au Follow Ausmed on LinkedIn, Facebook & Instagram UPCOMING EVENTS: Building Workforce Capability with AI | Melbourne, VIC Resources: Follow Vanessa Cameron | LinkedInVanessa Cameron Education & Consulting | WebsiteDisruptor Diaries Podcast | SpotifyDisruptor Diaries Podcast | Apple PodcastsCreating an Inclusive Healthcare Workplace | GuidePsychological Safety with Rasa Kabalia NP | Capability CornerManager's Guide to Creating a 'Learning Culture' | GuideInclusion Culture to Support Aged Care Workers | Training RequirementsInclusion Culture to Support Individuals | Training RequirementsLearn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

Performance reviews get a bad rap — and for good reason. They’re often rushed, compliance-driven, and disconnected from what really matters: people, capability, and growth. In this episode, Zoe, Michelle, and Karen are joined by Emma Piercy, Learning Innovations Lead at Ausmed, to explore why performance management often falls short in healthcare — and how it can be redesigned to work better for everyone involved. Together, they unpack the real reasons reviews get delayed or avoided, the damage that can do to culture and trust, and how a culture of reflection and feedback helps you move from reactive firefighting to proactive capability-building. Emma also lifts the lid on Ausmed Perform™ — a new performance management tool built specifically for healthcare — and what early pilot results reveal about how it’s saving time, improving quality, and strengthening retention. Whether you’re still stuck in spreadsheets or already rethinking your approach, this episode offers practical insights, a few rants, and a whole lot of heart. Contact the show at podcast@ausmed.com.au Follow Ausmed on LinkedIn, Facebook & Instagram EVENT INFO: Building Workforce Capability with AI | Melbourne, VIC Nov 20, 2025 — Location TBA — Early Registration Now Open Resources: Learn more about Ausmed Perform™ | Workforce Capability SystemPerformance Reviews in Healthcare | Emma's Toolbox GuideDemo of Ausmed Perform™ | Launch Webinar10 Takeaways from the Gold Coast | AI Event RecapGenerative Learning Experiences | Ausmed AI FeaturesLearn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

The future of learning isn’t static — it’s responsive, reflective, and built for capability. In this follow-up to our first AI episode, Zoe, Michelle, and Ausmed CEO Will Egan explore the next phase of AI in learning: generative learning — and the governance frameworks that make it safe and useful in real-world healthcare settings. From rubrics and role-based prompts to closed systems and guardrails, this episode takes a look into how generative AI can personalise learning, support performance, and finally help us bridge the gap between theory and practice. Contact the show at podcast@ausmed.com.au Follow Ausmed on LinkedIn, Facebook & Instagram Resources: AI and Privacy | GuideAI Bias and Cultural Safety in Aged Care | GuideUsing AI in Healthcare Education | GuideHow AI and Machine Learning Is Impacting Nursing | GuideWhat does AI mean for healthcare in Australia? | GuideWhy Reflection Matters | GuideThinking Differently About Change (Pt. 1) | Thought LeadershipSmart Strategies for Healthcare Education | Thought LeadershipLearn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

A gut feeling can tell you everything — especially when it comes to safety, trust, and team culture. In this special bonus episode, Zoe sits down with Rasa Kabaila NP to explore what psychological safety really looks and feels like in practice. From recognising the early signals of unsafe environments to understanding why values only matter once they are tested, this is an honest and grounded conversation about care, connection, and culture. For anyone trying to hold onto good people and build something that lasts, this one’s for you. Contact the show at podcast@ausmed.com.au Follow Ausmed on LinkedIn, Facebook & Instagram Resources: Rasa Kabalia | LinkedInPsychological Safety in the Workplace | Thought LeadershipLeading with Empathy | Thought LeadershipHow to Minimise Burnout | Thought LeadershipLiving Through Workforce Pressures | Thought LeadershipBuilding a Resilient Workforce | GuideProvider Guide to Trauma-Informed Care | GuideStorytelling in Education | GuidePut Some Concrete in Your Breakfast | BookLearn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

Worried about AI stealing your job? ...or are you ignoring it until it goes away? This aversion might be blocking you from pathways to real improvements in workforce capability. Will Egan (CEO of Ausmed) joins Zoe, Michelle and Karen to outline the three phases of AI adoption: Risks, Opportunities and Governence. Together, they breakdown the fears around accuracy, bias and job disruption, before shifting into the real, practical opportunities AI offers. From productivity and augmentation (not replacement), to the reflective, Generative Learning Experiences being developed at Ausmed. Separate the reality from the hype and start rethinking how Artificial Intelligence could actually strengthen your workforce. Contact the show at podcast@ausmed.com.au Follow Ausmed on LinkedIn, Facebook & Instagram EVENT INFO: Building Workforce Capability with AI | Gold Coast, QLD Sept 29, 2025 — evening prior to the Aging Australia National Conference. *allocation exhausted → join the waitlist here Resources: AI Bias and Cultural Safety in Aged Care | GuideUsing AI in Healthcare Education | GuideHow AI and Machine Learning Is Impacting Nursing | GuideWhat does AI mean for healthcare in Australia? | GuideWhy Reflection Matters | GuideThinking Differently About Change (Pt. 1) | Thought LeadershipSmart Strategies for Healthcare Education | Thought LeadershipLearn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

Forget policy binders and bureaucratic buzzwords, Zoe, Michelle and Karen are back with a grounded, challenging and surprisingly relatable take on governance. They explore the tensions between high-level governance ideals and the reality of applying them down in the weeds. What emerges is a refreshing discussion about how governance, when it's 'good', supports trust, capability, and clarity at every level of an organisation. Contact the show at podcast@ausmed.com.au Follow Ausmed on LinkedIn, Facebook & Instagram Resources: Learn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

A trauma-informed approach is often seen as a specialist skill — but what if it was embedded into the everyday systems that shape how we give feedback, lead teams, and build trust? In this special bonus episode, Zoe sits down with Dr. Karen-Ann Clarke — a veteran mental health nurse, educator, and academic — to explore how trauma impacts learning, behaviour, and relationships at work. From simple shifts in language to strategies for supporting underperformance, this is a practical and powerful conversation for anyone building capability in others. Whether you’re designing training, mentoring staff, or shaping team culture — this episode offers new ways to lead with care, build resilience, and create high-trust environments. Contact the show at podcast@ausmed.com.au Follow Ausmed on LinkedIn, Facebook & Instagram Resources: Provider Guide to Trauma-Informed Care | GuideTrauma-Informed Care in Aged Care | Ausmed ArticlePsychological Safety in the Workplace | Thought LeadershipLeading with Empathy | Thought LeadershipPsychological Risks and Hazards - A Legal Perspective | GuideStorytelling in Education - The Power of Supervision | GuidePhoenix Australia | Ausmed PartnerPhoenix Australia - Trauma and Aged Care Training and Information | Ausmed PartnerAdverse Childhood Experiences (ACEs) | CDCWhat is Complex Trauma? | Blue Knot Foundation Learn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

Is your strategy being discussed regularly? or is it just gathering dust in a drawer? Zoe, Michelle and Karen explore how strategy can support capability, guide decision-making, and bring people into alignment. They talk about what it takes to make strategy visible, turning it into something people actually use — and how to keep it alive through everyday habits, team culture, and shared understanding. Because when strategy works, it becomes part of how people think, speak, and work together. Learn More About Ausmed: https://lnk.bio/ausmed/organisations See omnystudio.com/listener for privacy information.

Change is everywhere in healthcare — new roles, new reforms, new technologies. But how we navigate that change? Why do some of us thrive on change while others dread it? Zoe Youl, Michelle Wicki, and Dr. Karen Patterson tackle the real-world messiness of change management and the capability it takes to lead, support, and shape it. What starts as a reflection on Zoe’s own role transition quickly unfolds into a bigger conversation. Michelle champions momentum, challenging the idea that leaders always need to slow down for others. Karen argues for listening, trust, and understanding the emotional impact of change. And Zoe’s caught in the middle — balancing action with empathy. Whether you’re driving change or trying to survive it, this episode brings sharp perspectives, practical insights, and a little bit of group therapy. Follow Ausmed Socials: https://lnk.bio/ausmed See omnystudio.com/listener for privacy information.

Get ready to rethink how we verify and value professional capability as Zoe, Michelle and Karen unpack one of the trickiest concepts in healthcare: competency. Together, they explore how competency needs to be more than a process — it needs to be a conversation. They explore how to move beyond static assessments, how confidence and compliance fit in (or don’t), and what good competency-based education actually looks like. Contact the show at podcast@ausmed.com.au Follow Ausmed on LinkedIn, Facebook & Instagram Resources: Competency Assessments are Not a Checklist | Webinar The Competency Conundrum in Home Care Practical Approaches to Competency-Based Education | Guide How Do I Use Learning Analytics for Competency Mapping? | Guide Guide to Building a Competency Framework for Skill Development Developing a Competency Identification System | Guide Follow Ausmed Socials: https://lnk.bio/ausmed See omnystudio.com/listener for privacy information.

Let's dive headfirst into the often dreaded but undeniably essential world of mandatory training in healthcare. Zoe, Michelle, and Karen discuss whether mandatory training truly builds capability or if it's just a checkbox culture driven by regulation and fear of risk. It's time to move beyond “death by e-learning” and think critically about why we do mandatory training, how it’s measured, and how we can make it meaningful—if not revolutionise it completely. Contact the show at podcast@ausmed.com.au Follow Ausmed on LinkedIn, Facebook & Instagram Resources: Mandatory Training Best Practices | Webinar Workforce Capability is Everyone's Business Workforce Capability Starts in the Boardroom Psychological Risks and Hazards - A Legal Perspective Follow Ausmed Socials: https://lnk.bio/ausmed See omnystudio.com/listener for privacy information.

Welcome to the first episode of Capability Corner, the podcast where we explore building workforce capability in healthcare! Hosted by Zoe Youl, Dr. Karen Patterson and Michelle Wicky. Discover the latest trends in healthcare education, the real meaning of triangulation during audits, and how building capability can transform workforce performance and patient care outcomes. Whether you're in workforce development, education, or clinical leadership, this episode offers insights, practical tips and a touch of fun. Follow Ausmed Socials: https://instagram.com/ausmededu/ See omnystudio.com/listener for privacy information.

What does it take to navigate the complexities of scope of practice in Australia's healthcare system? Will Egan sits down with Kate Rowan-Robinson, Chair of the Nursing Regulation Faculty at the Australian College of Nursing, to find out. Kate sheds light on how nurses are expanding their roles and responsibilities while understanding the critical balance between competence, confidence, and authority. Tune in to learn how evolving frameworks are empowering Australia’s largest health workforce to navigate the ever-changing landscape of healthcare regulation. Resources and links: The Nursing Regulation Faculty Connect: Ausmed websiteAusmed on FacebookAusmed on LinkedInWill Egan on LinkedInSee omnystudio.com/listener for privacy information.

Will is joined by Rebecca Rundle, Head of Learning at Ramsay Healthcare, as they dive into how Ramsay is transforming its learning culture from reactive to proactive! Bec shares how the CARE Leadership Framework (Coach, Achieve, Relate, Evolve) is empowering leaders at every level to not just learn, but drive real behavioural change. With over 280 leaders already through the program, Ramsay’s Leadership Academy is shaping a more engaged workforce, improving patient care, and fostering a culture of continuous growth. Get insights into how leadership and learning go hand-in-hand in healthcare’s future! Resources and links: Rebecca Rundle on LinkedInRamsay Leadership Academy Connect: Ausmed websiteAusmed on FacebookAusmed on LinkedInWill Egan on LinkedInSee omnystudio.com/listener for privacy information.

In this exciting episode of Outcomes, Will Egan chats with Dr. Jennifer Graebe, Senior Director of Nursing at the American Nurses Credentialing Center (ANCC), about the game-changing shift from time-based learning to an outcomes-based approach that’s transforming the way healthcare professionals grow. Dr. Graebe dives into the evolution of nursing education in the USA, the rise of Outcomes-Based Continuing Education (OBCE) models, and how this fresh, forward-thinking model is making continuing professional development more impactful and hands-on—ultimately leading to better patient care. Listen in now and discover how outcomes-based learning is the future of nursing education! Resources and links: American Nurses Credentialing Center websiteDr Jennifer Graebe on LinkedIn Connect: Ausmed websiteAusmed on FacebookAusmed on LinkedInWill Egan on LinkedInSee omnystudio.com/listener for privacy information.

In this episode of Outcomes, Will Egan speaks with LGBTQIA+ advocate Matthew Robert Parsons (they/them), co-author of the updated Rainbow Tick framework. Matthew discusses the importance of challenging the “default script” in healthcare — the outdated assumptions about gender, sexuality, and bodies that exclude LGBTQIA+ individuals from equitable care. Matthew shares their journey from disability support to LGBTQIA+ advocacy, explaining how the Rainbow Tick accreditation helps organisations create inclusive, safe environments. They highlight the importance of language, representation, and breaking down barriers to access, ensuring that LGBTQIA+ people feel seen and supported. Tune in to discover how changing the default script can transform healthcare systems, foster inclusivity, and improve outcomes for marginalised communities. Resources and links: Rainbow Health Australia websiteMaropa website Connect: Ausmed websiteAusmed on FacebookAusmed on LinkedInWill Egan on LinkedInSee omnystudio.com/listener for privacy information.

In this episode of Outcomes, Katie Farrell and Nicole Greig from the South Western Sydney Local Health District join the discussion to explore the challenges and innovations in maternity care within one of New South Wales’ most diverse and rapidly growing regions. Katie and Nicole are working to help ensure that every expectant mother receives timely and effective care, regardless of their background or circumstances. As leaders in healthcare, they share their insights on overcoming common barriers to providing inclusive, high-quality maternity care, including financial constraints and health literacy challenges. They discuss the district’s ongoing efforts to enhance service delivery, including collaborations with community organisations and the integration of technology to reach underserved populations. Resources and links: South Western Sydney Local Health DistrictKate Farrell on LinkedInComplete Birth website (Nicole Greig) Connect: Ausmed websiteAusmed on FacebookAusmed on LinkedInWill Egan on LinkedInSee omnystudio.com/listener for privacy information.

In this episode Outcomes, Will Egan is joined by Bernadette O'Connor, the former Director of Allied Health at the Royal Children's Hospital in Melbourne. Bernadette brings over four decades of experience in health care, sharing her journey from a speech pathologist to leading major healthcare initiatives. She discusses the Stepped Care Project, a transformative approach to paediatric diagnostic pathways that ensures consistent, accurate, and transparent care for children and their families. Bernadette delves into the importance of early developmental interventions and the power of rethinking healthcare processes to serve patients better. Her insights provide a valuable template for other healthcare services looking to adopt consumer-centric practices. Tune in to hear practical examples, innovative strategies, and tips from Bernadette's extensive experience in paediatrics and allied health, showcasing how small changes can lead to significant improvements in healthcare outcomes. Resources and links: The Royal Children's Hospital websiteBernadette O'Connor on LinkedInSee omnystudio.com/listener for privacy information.

In this episode, we are joined by Simon Kerrigan, Managing Director of Guide Healthcare. Simon is a passionate physiotherapist dedicated to reshaping societal views on the capabilities of older adults. He dives the importance of allied health, highlighting key professions such as physiotherapists, occupational therapists, speech pathologists, dieticians, and podiatrists. He discusses the current trend of aged care providers employing their own allied health teams rather than subcontracting services, emphasising the value added by specialised providers like Guide Healthcare. Simon explains the numerous benefits of physiotherapy for older adults, including pain management, post-surgery recovery, and fall prevention. He advocates for a proactive approach to physiotherapy, focusing on preventative care to enhance strength, balance, and confidence. The conversation also tackles ageist stereotypes, promoting the view of older adults as motivated and capable. Simon shares insights on maintaining independence and involving older adults in enjoyable activities. Additionally, Simon discusses Guide Healthcare's innovative event-based approach to encourage physical activity among older adults, creating community and competition through exercise-inspired events. Resources and links: Guide Healthcare’s websiteSimon Kerrigan on Linkedin Connect: Ausmed websiteAusmed on FacebookAusmed on LinkedInWill Egan on LinkedInSee omnystudio.com/listener for privacy information.