BTN Europe In Conversation With...

Fred Stratford, CEO of travel management company Reed & Mackay, tells BTN Europe's editor-in-chief Andy Hoskins about the TMC's acquisition by TripActions, what's new in the first four months under its ownership, and the need to provide clients with both top tech and strong service in the current environment. Stratford also discusses the wider TMC landscape, potential industry consolidation and his hopes for the business for the business over the remainder of the year and into 2022.

The Accor hotels group's chief commercial officer for Northern Europe, Karelle Lamouche, tells BTN Europe's Andy Hoskins about the group's early observations on business travel recovery, the resilience of the SME sector, the return of small meetings, and how staff shortages are affecting the hospitality sector in the UK. Lamouche also talks about the group's approach to negotiating new deals with corporates, having previously rolled rates over from 2020. "In 2021 we will be most probably going back into renegotiation of rates and RFPs with many corporates. We can see some further re-engagement and a sort of 'back to normal'," says Lamouche. With a lack of meaningful data, however, she cautions that volume and rate commitments will "be a big unknown, made with lots of assumptions. There will be some interesting exchanges."

Corneel Koster, chief customer and operating officer at Virgin Atlantic, discusses how the airline's return 'home' to Heathrow Airport's Terminal 3 marks an upturn for international travel some 450 days after its closure. The carrier – which operated 11 passenger flights and eight cargo flights on its first day back at T3 – is tripling its schedule to the Caribbean this summer but desperately awaits the lifting of travel restrictions to the United States, says Koster, who also talks about new Covid-related safety protocols at the airport, in lounges and onboard, and addresses concerns around security and immigration queues at Heathrow as international travel volumes return.

David McNeill, AVP global corporate sales EMEA and Asia-Pacific at Enterprise Holdings, discusses car rental's role in post-pandemic business travel and corporates' keener interest in ground transport as employees get back out on the road. He talks about behavioural change among users – including longer rental periods and how SMEs are proving more agile in their return to travel – and how the company is combatting vehicle shortages and prioritising corporates customers if necessary. Central to most business travel conversations currently is the subject of sustainability, and McNeill explains the challenges involved in promoting and providing electric vehicles. "At the moment what I'm seeing is more questions than genuine demand, but it's starting to come," he says.

Glenn Hogben, chief executive of the Air Charter Association (ACA) tells BTN Europe editor Andy Hoskins how the sector is faring, how business jet usage is only 6% down on pre-pandemic levels, and the trends we can expect to see as we emerge from the crisis.

In the latest episode of BTN Europe's 'In conversation with...' podcast series, editor-in-chief Andy Hoskins speaks to Julia Lo Bue-Said, chief executive of the Advantage Travel Partnership, the UK's largest consortium of independent business and leisure travel agencies. Lo Bue-Said, who was recognised for her industry advocacy by being named on BTN Europe's 2021 Hotlist, talks about balancing the needs of Advantage's business and leisure agencies, her communication with local MP and transport secretary Grant Shapps, and the Global Travel Taskforce's proposals for the restart of international travel. Calling for sector specific support for travel agencies, she describes the current mood amongst members and "some light at the end of a very, very long tunnel".

In the latest episode of BTN Europe's 'In conversation with...' podcast series, editor-in-chief Andy Hoskins speaks to Scott Davies, chief executive of the UK's Institute of Travel Management (ITM). Davies, who has previously worked for British Airways, Amadeus, Virgin Atlantic and HRG, discusses the new complexities of travel, current buyer sentiment and corporates' sharpened focus on sustainability. He also talks about the return of travel booking to an online environment as we emerge from the Covid-19 pandemic, the need for new skills and expertise, and his thoughts on 'pay as you fly' airline pricing.

In the latest episode of BTN Europe's 'In conversation with...' podcast series, editor-in-chief Andy Hoskins speaks to James Parkhouse, CEO of Capita Travel and Events. Parkhouse discusses how the TMC is navigating through the pandemic, how the nature of its clientbase has worked to its advantage, and the future of TMCs and business travel volumes. He also talks about the 'remarkable resilience' of the corporate travel industry, consolidation among TMCs, and addresses the possibility of new ownership in the coming years. Parkhouse has more than 20 years’ experience in business leadership, management consultancy and programme management in both private and public sector organisations. Click on the player below to listen to or download the episode, or to subscribe to the series via Spotify or Apple Podcasts. Alternatively, explore all previous BTN Europe podcasts here.

In the latest episode of BTN Europe's 'In conversation with...' podcast series, editor-in-chief Andy Hoskins speaks to Derek Sharp, chief operating officer for RoomIt, the hotel division of travel management company CWT. Sharp discusses business travel's tentative recovery, rate movement, trip value, the future of RFPs, booking tool content and best practice for corporate accommodation programmes. He talks about an "epidemic of oversourcing in the past," advising buyers to reduce the number of preferred hotels in a location and to consider locking in some prices to protect against volatility as the market recovers. "Buyers are in a strong position for now, but be a good partner," he says.

In the latest episode of BTN Europe's 'In conversation with...' podcast series, editor-in-chief Andy Hoskins speaks to Alison Rogan, global head of travel and expense at Barclays, and chair of the Institute of Travel Management. Rogan discusses the trends to expect as corporates return to business travel, new levels of complexity, the evolving role of the travel manager, and the importance of transferable skills. The ITM chair also talks about the rising cost of business travel, increased scrutiny of trips and why negotiated deals based on 2019 numbers is a waste of time.

In the latest episode of BTN Europe's 'In conversation with...' podcast series, editor-in-chief Andy Hoskins speaks to Richard Adler, vice president sales UK & EU and strategic accounts, Millennium Hotels and Resorts. With more than 120 hotels across the world, Adler discusses the group's hopes for Q2, some tentative signs of recovery, hotel quarantine programmes, how new hygiene protocols could be here to stay, and why he believes the traditional RFP process is alive and kicking.

Karin Sheppard, SVP & manging director of Europe for IHG Hotels & Resorts, speaks to BTN Europe editor-in-chief about the hotel group's experience of the pandemic, hotel quarantine programmes, industry consolidation, why corporate deals are now about so much more than rates, and how investor interest in new openings points to a positive future.

In the latest episode of BTN Europe's 'In conversation with...' podcast series, editor-in-chief Andy Hoskins speaks to Pat McDonagh, chief executive of travel management company Clarity. McDonagh discusses Clarity's adjustment to the Covid-19 pandemic, TMC remuneration models, the fallout from Brexit and his hopes for business travel's recovery for 2021 - in spite of what he says will begin with an 'abysmal' first quarter.

In the latest episode of BTN Europe's 'In conversation with...' podcast series, editor-in-chief Andy Hoskins speaks to Clive Wratten, chief executive of the Business Travel Association (BTA). After a series of senior roles across the industry, most recently as CEO of TMC Amber Road and UK country manager for Etihad Airways, Clive took the helm at the BTA in September and was subsequently pitched into a year unlike any other. Clive discusses the current condition of the TMC market, the measures required to really get business travel going, what volumes might look like by the end of 2021, and a whole lot more.

In the latest episode of BTN Europe's 'In conversation with...' series of podcasts, editor-in-chief Andy Hoskins speaks to Abby Penston, chief executive of the Focus Travel Partnership, a consortium of 60 independent, UK-based travel management companies with a combined £1 billion annual turnover - in normal circumstances. Penston talks about the challenging environment for TMCs, the evolution of service models and the desperate need for a Covid testing regime to help stimulate international travel.

In the first of a series of conversations with business travel industry leaders, Andy Hoskins, editor-in-chief of BTN Europe, speaks to Chris Galanty, CEO of corporate travel for the Flight Centre Travel Group, incorporating FCM Travel Solutions and Corporate Traveller. As the travel industry takes steps towards recovery, Galanty talks about the impact of the coronavirus pandemic on Flight Centre’s corporate divisions, the action it’s taken to navigate through new pressures, and the changing face of corporate travel. He also discusses the need for urgent solutions to current quarantine regulations, traveller confidence and the future of TMCs.