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CAHPS Cast

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For healthcare organizations, the CAHPS (Consumer Assessment of Healthcare Provider Satisfaction) survey process has become an important, and required, tool to gauge patient experiences. It has also become a tool for consumers to use to compare organizations when making healthcare decisions. This program discusses the different aspects of the CAHPS survey process, updates and changes, and how organizations are using it to improve their service.

For healthcare organizations, the CAHPS (Consumer Assessment of Healthcare Provider Satisfaction) survey process has become an important, and required, tool to gauge patient experiences. It has also become a tool for consumers to use to compare organizations when making healthcare decisions. This program discusses the different aspects of the CAHPS survey process, updates and changes, and how organizations are using it to improve their service.
More Information

Location:

Hickory, NC

Description:

For healthcare organizations, the CAHPS (Consumer Assessment of Healthcare Provider Satisfaction) survey process has become an important, and required, tool to gauge patient experiences. It has also become a tool for consumers to use to compare organizations when making healthcare decisions. This program discusses the different aspects of the CAHPS survey process, updates and changes, and how organizations are using it to improve their service.

Twitter:

@theMESHtv

Language:

English

Contact:

219 1st Avenue SW Hickory, NC 28602 (828) 619-0048


Episodes

CAHPS Cast 20: Getting Ready for Emergency Department CAHPS

7/3/2013
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The Emergency Department CAHPS process is getting closer to becoming a reality, with a survey instrument currently under development and going through some testing. We all know that it will be important to start incorporating the ED-CAHPS survey into your organization once it is available, but what can you do to prepare your hospital for the upcoming process in advance? How can you get your Emergency Department staff in the right "mindset" for receiving CAHPS-related data in the near...

CAHPS Cast 19: Challenges for Hospitals Working with HCAHPS Surveys

5/30/2013
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Now that the CAHPS process has been a requirement for hospitals across the nation for a while now, what are some of the biggest challenges facing hospitals trying to work with the HCAHPS survey? And what can those hospitals do to face those challenges and use the CAHPS process to its fullest potential? Alan Jackson, Janette Jones and Valerie Sipe, all with The Jackson Group, gather to discuss the H-CAHPS process and the challenges they've seen with hospitals working with the survey. The...

CAHPS Cast 18: Updates in the CAHPS World / April 2013

5/2/2013
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There are many updates happening in the CAHPS world, so Alan Jackson speaks with Janette Jones and Valerie Sipe, all of The Jackson Group, about those updates and what they could mean for your hospital or healthcare organization. This episode was recorded on April 26, 2013, and all updates and information shared in the recording is valid as of that date; there may have been further updates or changes after this recording session. The Jackson Group is a survey and consulting firm...

CAHPS Cast 17: HH-CAHPS Overall Rating & Recommend

2/8/2013
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After having spent the last several episodes talking about the Home Health CAHPS instrument, it's time for Alan and Janette to wrap up the discussion by examining the two "key outcome" questions in the survey: Overall Rating and Recommend to Others. Alan and Janette discuss how these questions are presented, scored, and how they could pose a problem for smaller, independent home health agencies. As these two questions are the cumulation of all of the other survey items and experiences,...

CAHPS Cast 13: Home Health CAHPS Database and Trends

11/9/2012
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Janette Jones and Valerie Sipe with The Jackson Group talk with Alan about the recent Home Health CAHPS (Consumer Assessment of Healthcare Providers and Systems) patient experience survey database update and what the scores and trends are telling us about this survey process. The team discusses the highs and lows of the database, what states fared better than others, and what this information may be telling us about the opportunities home health agencies have for improvement. The Jackson...

CAHPS Cast 12: Home Health Care of Patients

9/5/2012
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The discussion on the Home Health CAHPS questionnaire continues, with this episode focusing on the dimension of the survey titled "Care of Patients". What are the questions in the HH-CAHPS survey dealing with the frequency of attention and gentle handling of the patient, and what can providers do to improve the care their patients experience? Alan Jackson, Janette Jones, and Valerie Sipe (all with The Jackson Group, www.thejacksongroup.com) join the roundtable to discuss this dimension of...

CAHPS Cast 11: Introduction to Home Health CAHPS

7/31/2012
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The Home Health industry was introduced to the Home Health CAHPS (HH-CAHPS) process a few years ago as a way of standardizing their patient experience surveys and providing data for public reporting. After spending the last several episodes talking about the Hospital version of this survey, show hosts Alan, Janette and Valerie turn their attention to HH-CAHPS with a general overview of the process. Timelines, methodologies, survey dimensions, and public reporting are all discussed in this...

Duration: 00:38:19


CAHPS Cast 10: Updates & Value-Based Purchasing Impact

7/15/2012
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The CAHPS Cast team discusses some recent updates in the CAHPS world, affecting both the Hospital and Home Health CAHPS processes as of June 2012. Then, the attention shifts to Value-Based Purchasing and how the Hospital-CAHPS process factors into reimbursement. This is logistics episode of CAHPS Cast, helping you understand some of the latest developments in the national patient satisfaction standardized process and how it could ultimately affect your organization. CAHPS Cast is hosted by...

Duration: 00:43:14


CAHPS Cast 9: The Wrap Up

5/11/2012
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As the Hospital CAHPS discussion is wrapped up, listen in to hear the overall rating score explained. How its measured, how its determined, and how to read it. Alan, Janette and Valerie also discuss ways to help improve your overall rating if your organization needs that extra push for better scores. From the importance of rounding and teamwork to how you share your score with the organization, this episode covers the basics you need to know.

Duration: 00:34:02


CAHPS Cast 8: When You Left the Hospital

4/15/2012
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With an enhanced focus on reducing re-admittance for patients after the leave the hospital, it's important to pay attention to the elements of the CAHPS survey that deal with discharge instructions and information. Alan Jackson, with The Jackson Group, is joined by Janette Jones, Director of Patient Satisfaction Services, to discuss the importance of this section of the survey and strategies for helping hospitals improve their scores. The Jackson Group (www.thejacksongroup.com) is a...

Duration: 00:38:18


CAHPS Cast 7: Clean & Quiet

3/6/2012
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The cleanliness of a patient's room and how quiet the room is at night are two items covered in the Hospital CAHPS survey, and as it turns out both are important to the patient's overall satisfaction level. Alan Jackson, with The Jackson Group, is joined by Janette Jones and Valerie Sipe to discuss the importance of these two items and strategies for helping hospitals improve their scores. The Jackson Group (www.thejacksongroup.com) is a management consulting and satisfaction survey firm...

Duration: 00:42:17


CAHPS Cast 6: Communication About Medication

2/7/2012
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In this episode of CAHPS Cast, your hosts Alan and Janette discuss the surveying domain of communication and medication. This subject refers to a short survey discussing how well communication was delivered to patients in hospital settings who were administered new medications to patients. The participants in this survey are those who were given a new medication upon admittance to the hospital, not those patients who received no new medication. Join Alan and Janette as they discuss the...

Duration: 00:33:00


CAHPS Cast 5: Pain Management

1/21/2012
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How patients perceive "pain management" in the hospital setting is a core element of the national patient assessment survey - and it's also one of the lowest scoring areas for healthcare organizations. Alan Jackson, with The Jackson Group, is joined by Valerie Sipe, Project Manager for CAHPS services, to discuss the questions in the survey relating to pain management and how organizations can work to see these scores improve. Running time: 32 minutes The Jackson Group is a management...

Duration: 00:32:55


CAHPS Cast 4: Responsiveness of Staff

12/20/2011
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How patients perceive the responsiveness of the staff they came into contact with during their hospital stay is one of the dimensions explored in the CAHPS survey process . Alan and Janette from The Jackson Group (www.thejacksongroup.com) discuss this perception, what they believe patients are actually scoring when answering these questions, and then share some suggestions and ideas for helping an organization improve their scores. Running time: 34 minutes The Jackson Group is a management...

Duration: 00:33:52


CAHPS Cast 3: Communication with Doctors

11/15/2011
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How patients perceive the communications they receive from their doctors while in a hospital is a critical piece of the Hospital-CAHPS patient experience survey. Alan and Janette from The Jackson Group (www.thejacksongroup.com) discuss this dimension of the CAHPS survey, highlight some of the research on patient/doctor dialogue, and then share some suggestions and ideas for helping an organization improve their scores. Running time: 33 minutes The Jackson Group is a management consulting...

Duration: 00:33:08


CAHPS Cast #1: CAHPS Primer

9/1/2011
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To start off this new show on The MESH, co-hosts Alan Jackson and Janette Jones with The Jackson Group explain what the CAHPS process is and how healthcare organizations are responding to this national patient experience survey. This episode serves as a good "primer" on the CAHPS process, discussing the history, basics of, and general reactions to the CMS regulated survey.

Duration: 00:40:59