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Call Center, Customer Service & Customer Relationship Management

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Location:

United States

Genres:

Talk

Language:

English


Episodes

Amazon's Mayday Button: Why Customer Service Needs a Human Touch

12/19/2013
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It might be one feature offered by one company, but the Mayday button on Amazons Kindle Fire speaks to an essential ingredient in todays customer experiences: human interaction. On the surface, the marketplace--and life in general--seems to be moving away from