Santa Barbara, CA
CallTalk is the first on-line radio show specifically about Call Centers. CallTalk is hosted by Bruce Belfiore, CEO and Senior Research Executive of BenchmarkPortal. Bruce hosts the monthly online radio show "CallTalk", which discusses hot-button issues with industry experts and interacts with a large audience of call center managers. He is a frequent speaker at industry events in the United States and abroad.
126 E. Constance Avenue Santa Barbara, CA 93105 800-214-8929
Team Huddle Boards: Enhance Communication & Maximize Efficiency
Building a customer-focused culture in your contact center
Delivering Profoundly Remarkable Service
Voice of the Customer and Agent Engagement: Roses, Daisies & Weeds
Employee Engagement - Getting it right, right from the start!
Best Practices in Agent Screening: Success through Optimized Simulations
Americans with Disabilities: Positively Impacting Contact Centers Nationwide
Customer Experience: New Mind Meld Methodology
Employee Recognition: Best Practices
Culture and Agent Compliance: Rules vs. Trust
Accountability in Your Contact Center: Tips on Making it Real
Agent Turnover and Retention: Stay Interviews to Drive Employee Engagement
Intentional Coaching: Everybody wins when you give Agents what they want.
Multi Channels at the Contact Center - Jul 17,2013
Adding Sales to Your Customer Service Culture - Jun 12,2013
LEMMING OR LEADER…You Decide! - Apr 17,2013
Benchmarking - Multichannel Survey from BenchmarkPortal - Mar 13,2013
Employee Training… Getting the most bang for your buck? - Jan 23,2013
Call Center Campus 2012 - Best Practices Roundup - Dec 19,2012
Training - How it Sets the Atmosphere in a Contact Center - Sep 19,2012