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Customer Success Leader

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Customer Success Leader by Flatfile is your top resource for data optimization and customer onboarding efficiency.When you subscribe to this show, you'll get access to expert conversations and insider strategies. You'll learn from the successes and...

Episodes
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Success Teams Align with the Customer, Not Sales w/ Richard Myers
Success Teams Align with the Customer, Not Sales w/ Richard Myers
1/19/2021
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Create a Healthy Balance of Product & CS Interactions w/ Vanessa Hannay
Create a Healthy Balance of Product & CS Interactions w/ Vanessa Hannay
1/12/2021
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Map the Customer Journey to Success w/ Kia Puhm
Map the Customer Journey to Success w/ Kia Puhm
1/5/2021
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Providing Value to Skeptical Customers w/ Mike Egan
Providing Value to Skeptical Customers w/ Mike Egan
12/29/2020
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How the Best CEOs Drive Customer-Centricity w/ Arjun Devgan
How the Best CEOs Drive Customer-Centricity w/ Arjun Devgan
12/22/2020
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Why the Best CSMs Have Transferable Skills w/ Graham Gill
Why the Best CSMs Have Transferable Skills w/ Graham Gill
12/15/2020
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How to Scale Customized CX w/ Teresa Anania
How to Scale Customized CX w/ Teresa Anania
12/8/2020
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Tips on Creating a Repeatable Onboarding Process w/ Lisa Fox
Tips on Creating a Repeatable Onboarding Process w/ Lisa Fox
12/1/2020
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Steps to Managing a Remote CS Team w/ Benoit Bouteille
Steps to Managing a Remote CS Team w/ Benoit Bouteille
11/24/2020
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Start Speaking Your Customer’s Language w/ Leigh Hamer
Start Speaking Your Customer’s Language w/ Leigh Hamer
11/17/2020
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Stopping Churn Isn’t Your Only Job w/ Maranda Dziekonski
Stopping Churn Isn’t Your Only Job w/ Maranda Dziekonski
11/10/2020
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Customer Success: Does Your Product Live Up to the Hype? w/ Chad Horenfeldt
Customer Success: Does Your Product Live Up to the Hype? w/ Chad Horenfeldt
11/3/2020
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How Organized Customer Success Decreases Churn w/ Jordan Silverman
How Organized Customer Success Decreases Churn w/ Jordan Silverman
10/27/2020
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Differences Between Account Management & Customer Success w/ Bhavika Kochhar
Differences Between Account Management & Customer Success w/ Bhavika Kochhar
10/20/2020
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Start Involving Customer Success in Sales w/ Josh Fedie
Start Involving Customer Success in Sales w/ Josh Fedie
10/13/2020
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Empowering Entrepreneurs Takes Educational Content w/ Lynne Zagami
Empowering Entrepreneurs Takes Educational Content w/ Lynne Zagami
10/6/2020
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How to Generate a 360-Degree View of Your Customer w/ Chris Hicken
How to Generate a 360-Degree View of Your Customer w/ Chris Hicken
9/29/2020
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How Sales & Customer Success Make Power Users w/ Jake Dunlap
How Sales & Customer Success Make Power Users w/ Jake Dunlap
9/22/2020
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Building and Measuring a Customer Success Program w/ Steve Hueber
Building and Measuring a Customer Success Program w/ Steve Hueber
9/15/2020
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Customer Care in Cybersecurity w/ Stacie Ward
Customer Care in Cybersecurity w/ Stacie Ward
9/8/2020
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