Decoding the Customer

Business & Economics Podcasts

Interviews and perspectives from global customer experience experts

Episodes

Book Julia as Your Next Customer Experience Keynote Speaker

Rebroadcast of Moments of Truth: CX Mini Masterclass – E46

Rebroadcast of Measuring customer experience through leading and lagging indicators: CX Mini Masterclass – E32

Rebroadcast of Calculating Customer Lifetime Value: CX Mini Masterclass – E22

Conversation with the godmother of customer experience: interview with Jeanne Bliss – E90

Customer impact scorecard: CX Mini Masterclass – E89

How to build a world class CX dashboard: CX Mini Masterclass – E88

Measuring digital customer experience: CX Mini Masterclass – E87

3 ways to foster empathy among teams: CX Mini Masterclass – E86

The ultimate guide to customer experience metrics: CX Mini Masterclass – E85

3 tips for balancing consistent customer experience and technology innovation: CX Mini Masterclass – E84

The impact of Covid 19 and customer experience in the new normal: interview with Jennifer Wright – E83

Understanding the customer touchpoint map: CX Mini Masterclass – E82

Using interviews to gain customer insight: CX Mini Masterclass – E81

Cracking CX success and customer experience ROI: interview with Michelle Morris – E80

3 unique customer experience research approaches you might not know: CX Mini Masterclass – E79

Understanding CX maturity models: CX Mini Masterclass – E78

Tapping into VOC insight through social media: CX Mini Masterclass – E77

Customer journey management in times of crisis: CX Mini Masterclass – E76

Customer journey optimization via the VOC feedback loop: CX Mini Masterclass – E75