The Fraud Boxer Podcast

"Why don't you guys police that? ... I feel like that is behavior that I kind of pay them to police and stop on their side too." Coming at you from the Fraud Boxer in-person studio today we tackle the headache of card testing attacks and the new regulations from Visa that have everyone scrambling to keep their ratios below the 20% threshold. We break down why simply backing out duplicate transactions doesn't fix the problem and debate a hot topic in the industry: should the merchants be the ones policing this traffic, or should payment service providers step up and play bouncer before the data ever hits the network? It is a look at how bad actors use huge bot networks to guess card numbers and why your decline rates might be much higher than they appear on the surface. But it is not all credit card schemes and fraud metrics; we also take a hard left turn into film criticism with a review of K-Pop Demon Hunters. We discuss why the movie induced tears for Cambria and introduce a fancy scientific term "frisson" to describe the goosebumps you get from a great musical finale. We wraps up with a look at the rising costs of chargeback fees, which are jumping up to seven dollars, and a very serious culinary debate regarding peppercorn sauce on steaks and whether or not seafood should actually taste like fish. Grab a snack (preferably not a fishy one) and tune in for a mix of payment insights and questionable food opinions.

"92% of all POCs today in the US are failing because they're trying to use bad data and LLMs that are standardized or generalized." At Money 2020 I sat down with Deuna (www.deuna.com) co-founder Roberto Kafati (REKS) and their US head of GTM Chase Foster to explore the critical importance of leveraging high-quality, actionable data and intelligent systems to drive business value, especially in complex enterprise environments. The core challenge today is that while most companies possess vast amounts of data, a staggering 92% of AI pilot projects fail because they rely on data that isn't "AI-ready" that is lacking the necessary context, cleanliness, and standardization to be effectively used by large language models (LLMs). The key is transforming raw data, such as the 638 direct and indirect data points per payment transaction, into a strategically usable asset that goes beyond cost-cutting to unlock significant revenue growth across the organization. The company's platform, Athia, is designed to solve this by acting as an agentic intelligence platform that utilizes merchant-specific data from massive commerce operations (like major airlines, movie chains, and retailers) to provide proactive, highly focused insights. Instead of forcing teams to manually analyze hundreds of performance dashboards, Athia surfaces the most critical information, alerting teams to revenue leakages and recommending direct, real-time actions, such as optimizing payment routing or detecting opportunities in developing economies. This approach allows businesses to embrace the future of "agentic commerce" by maintaining control over the customer experience and ensuring data-driven decision-making is implemented automatically and continuously across all critical functions, fostering a new era of cross-departmental collaboration between areas like payments and marketing.

"Lost productivity due to disengagement is $8.8 trillion annually." Today we sit down with ⁠Ronan Wall⁠, CEO of ⁠Dosen⁠ (⁠www.dosen.io⁠) for a fascinating and fun conversation about what really matters in business: people. We get into the weeds about the challenges companies face with employee engagement and why the old school, authoritative management style is officially dead. This episode is packed with personal stories and powerful insights that will change how you think about your team, your culture, and even your first day on the job. You’ll hear about the staggering cost of disengagement and why treating people right isn't just nice, it's essential for success. Discover Ronan’s unique servant leadership philosophy and how his new company, ⁠Dosen⁠, is revolutionizing the onboarding process to be more than just signing papers and getting a desk. Learn why those crucial early moments are the best opportunity to build trust and belonging that lasts a career. We also break down the latest trends in the workplace, including "quiet quitting," and the transformative role AI is playing in making people-centric learning scalable. Don't miss this one if you want to understand the numbers behind high performing teams and how to finally measure the true value of your company culture Visit Dosen today: ⁠www.dosen.io⁠ Ronan Wall: ⁠https://www.linkedin.com/in/ronanwall/

"In your 20s, take risks. You have time to change your plan or celebrate." Today on the show I sit down IN PERSON with former employee of my Evan Callaghan and catch up on life's wild pivots—all the way from the trenches of fraud analysis to the world of data engineering. Evan shares the hilarious and often chaotic story of moving to L.A. on an impulse, only to find himself in a completely new industry after his rock star dreams hit a snag. They discuss the value of taking big risks in your 20s, whether it's moving across the country for an elusive music career or enduring soul-crushing early morning gigs to learn a craft. From the discipline learned as a serious ski racer to the hustle of selling solar panels door-to-door, every adventure—and misstep—has contributed to his current path. Evan's journey highlights a powerful transition from creative pursuit to a focused tech career. After realizing his passion for music production had a technical, analytical core, he switched gears, diving into a demanding coding bootcamp. He shares funny anecdotes about his failed music promotion event and the shocking revelation that nobody cares if your data is "PhD-level" if it's dirty! Listen in to hear how two friends—and former colleagues—found success by continually seeking growth, even if it meant getting "slapped by the universe" a few times along the way. Find Evan here: https://www.linkedin.com/in/evancallaghan1994/

🤯 "If there is a fraud-related dispute, that one transaction just resulted in two hits." This episode focuses on the enforcement of VAMP (Visa Acquirer Monitoring Program) that began on October 1st, 2025. The goal of VAMP is to reduce friction for cardholders and push fraud out of the payment system. Under VAMP, Visa combines all fraud and non-fraud disputes into a single ratio, and these disputes can be counted twice against a merchant's ratio if they appear in both the fraud (TC40) and chargeback (TC15) reports. The new merchant ratio limits are 2.2% for the rest of 2025 and will drop to 1.5% in April 2026. If a merchant exceeds this limit, they can face an at least $8 fee for every dispute from their acquirer, which could be up to $16 for fraud-related disputes that are double-counted. Merchants can use several tools and strategies to lower their VAMP ratio. The first line of defense includes solutions like Order Insight and Consumer Clarity. These tools provide real-time transaction information to the card issuer when a cardholder calls, which can help deflect disputes before they become official chargebacks. Using these tools can lower a merchant's VAMP ratio by 15% to 25%. The second line of defense involves alerts (RDR, CDRN, Ethica Alerts), which notify merchants of a dispute before it becomes a chargeback, allowing them to issue a refund and prevent the chargeback count. However, this does not remove the fraud count from the ratio. It's crucial for merchants to understand their specific ratio and work with their acquirer, since acquirers have an even lower threshold of 0.7% that can impact all merchants in their portfolio. Big thank you to ChargebackHelp for making this episode possible and lending us Bart Szypkowski to go over all of these details. If you have more questions about VAMP or need help please contact them at www.chargebackhelp.com! Also visit this link to get your free eBook from them about VAMP: https://go.chargebackhelp.com/vamp V -------------------------------------------- ➡️ Having trouble with VAMP already? Visit www.ChargebackHelp.com today to get start using all of the tools mentioned in the video today! -------------------------------------------- "The moment I call my bank and tell them, 'hey, I didn't authorize that transaction,' the typical thing a card issuer will do is they will look at all the other transactions from that same merchant." -------------------------------------------- Inquiries: sponsorships@fraudboxer.com

"People don't understand Agentic AI at all in any way shape or form. They think they do, but they have no clue" 2025 MAG (Merchant Advisory Group) Conference was one of my favorite of all time! In this special episode Doriel joins me in person at the show to discuss what we learned during our time in San Antonio! What a great week! Enjoy a quick video at the beginning that features some of the highlights from our time there! V I D E O S T O W A T C H N E X T : What are AI Agents actually doing on your site? https://youtu.be/qAaIS_mMQHA What is Agentic AI? https://youtu.be/3w14T-pHalI What the Fraud?! (Doriel's show) on Agentic AI: Buying with an AI Agent: https://youtu.be/9exRXopNTnQ?si=Uu4_INpc7iNJ9ZK4 Agentic AI Paradox: https://youtu.be/RdabA8rHasE?si=Hk7P4E0oAQOBB3_I -------------------------------------------- Inquiries: sponsorships@fraudboxer.com

"There's no way that these are not gonna be upcharged. There is zero chance these are not gonna be marked up just like every other thing that PSPs do." In this episode, Ronan Ben-Ami from the chargeback mitigation company Justt, breaks down the latest changes to chargeback fees from Visa. The card network has introduced new fees for acquirers and shorter response deadlines, which will likely increase costs for businesses. Acquirers are now charged higher fees for longer dispute resolutions, and they're passing those costs directly to merchants. This means merchants will have less time to fight disputes and will incur more fees for delays, making it more critical than ever to have a quick and effective chargeback strategy. With these changes, the focus for merchants must shift from simply winning disputes to maximizing the Return on Investment (ROI) for each case. The new landscape requires businesses to have a deep understanding of their specific fees and to obtain their TC40 and TC15 data to properly monitor their chargeback ratios. To adapt, merchants should consider using smart decisioning tools that can automatically accept disputes that aren't worth fighting and build strong, compelling cases for those that are, helping to protect their bottom line in this new era of increased fees and shortened timelines. Links from the video: Tables for the new fees: https://justt.ai/blog/visa-chargeback-fee-changes-april-2025/#:~:text=Below%20are%20the%20main%20changes,a%20%241.00%20fee%20per%20case. VAMP Guide: https://justt.ai/guides-and-ebooks/guide-get-ready-for-vamp/ Justt Dispute Optimization: https://justt.ai/blog/justt-announces-dispute-optimization-to-help-merchants-maximize-chargeback-recovery/ V I D E O S T O W A T C H N E X T : Friendly Fraud in Crypto with Justt? https://youtu.be/GMm1lvm_FOw Justt Chargeback Report Results? https://youtu.be/e40pUzQr8x4 -------------------------------------------- "They simplified the fees for the merchant as opposed to what's happening behind the scenes and how they're being charged by the card schemes. But they're keeping themselves ROI positive, and they're making money off of the scenario." -------------------------------------------- Inquiries: sponsorships@fraudboxer.com

"Stablecoin, while very cool, is blockchain-based, which gets everyone a little crypto-y and nervous, but it's pegged right to the US dollar." Join Jacqueline and Jordan back in the Payments Corner to discuss Stablecoins and FedNow! Both forms of real-time payments, but they operate differently and are suited for different uses. The main differences are in their speed, settlement, and scope. Stablecoins, like FedNow, offer a way to move money instantly, but they are blockchain-based and pegged to a stable asset like the US dollar. This makes their value predictable and static, unlike volatile cryptocurrencies. -------------------------------------------- Inquiries: sponsorships@fraudboxer.com --------------------------------------------

Learn how to sort the good from the bad at www.specprotected.com Are AI agents and bots the same thing? 🤔 In this episode of Fraud Boxer, host Jordan Harris sits down with Nate Kharrl and Shawn Colpitts from Spec to discuss the future of online fraud and good traffic. They reveal what AI agents are, what they’re doing on your website right now, and how to tell the difference between good agents and bad bots. Learn why some agents are actually good for your business and how they're different from traditional fraud bots. Nate and Shawn share real-world examples, including an AI agent's sneaky shopping trip and how you can spot their unique behaviors. Watch now to learn why you should stop blocking all bots and how to make sure you're not turning away your next best customer.

"One of our missions is to end guest checkout on the internet." In this episode Jordan chats with well-known Founder and CEO Ryan Breslow from Bolt, about the evolution of e-commerce. Discover how Bolt pioneered one-click checkout and is now revolutionizing payments with an AI-powered "super app." Learn how this innovative platform aims to eliminate guest checkout, simplify online transactions, and bring the seamless shopping experience of Asia to the US with their new “Super App” that brings together shopping, peer-to-peer payments, loyalty programs, and even crypto and stablecoins! The future is here, let’s go! V I D E O S T O W A T C H N E X T : Our 3-Year Anniversary Video - https://podcasts.apple.com/us/podcast/the-fraud-boxer-podcast/id1631865080?i=1000715300992 You NEED to know about Agentic AI: https://podcasts.apple.com/us/podcast/the-fraud-boxer-podcast/id1631865080?i=1000713389270 -------------------------------------------- "We really invented or pioneered embedded one click... We pioneered that experience. First to market." -------------------------------------------- Inquiries: sponsorships@fraudboxer.com -------------------------------------------- #FraudBoxerPodcast #Bolt #RyanBreslow #OneClickCheckout #PaymentsPlatform #FinTech #Ecommerce #OnlineShopping #CheckoutExperience #EmbeddedPayments #SuperApp #MobileBanking #Crypto #Stablecoins #BoltAI #Palantir #Klarna #BoltCharge #BoltConnect #Checkout2.0 #IntelligentCommerce #GuestCheckout #NetworkEffect #DigitalPayments #Innovation #TechPodcast #StartupLife #BusinessGrowth #USATech #GlobalPayments #CrossBorderPayments #FinancialTechnology #AIinFinance #ConsumerTech #LoyaltyPrograms #Rewards #GenZ #Millennials #ShopOnline #DigitalEconomy #TechLeaders #PodcastHighlights #Interview #Entrepreneurship #SimplifyingPayments #FutureOfFinance #MakingMoneyEasy #NoMoreGuestCheckout #StayAheadOfTheRace #DigitalTransformation

Learn about an intelligent approach to fighting chargebacks at www.disputed.ai! This episode marks Fraud Boxer’s three-year anniversary. Doriel Abrahams is back with Jordan to discuss the challenges of adding video production and the surprising emergence of sponsorships all the way to strategic thumbnail use. He emphasizes the importance of authentic conversations and an open mind, sharing personal favorite episodes that exemplify these values. Jordan expresses interest in the future of the show like more live conference presentations and additional shows. VIDEOS FROM THE EPISODE: Steve Ashton Emotional Intelligence: https://youtu.be/xHDj-m17gBc Reverse Interview of Jordan: https://youtu.be/oidDo09gpBU First Sales Episode: https://youtu.be/RJt5u3mTHmU 2025 Sales Episode: https://youtu.be/JLMqz0ls4gU -------------------------------------------- ➡️ Tired of losing all your chargebacks because your responses are outdated? Checkout out our sponsor Disputed to level your response game up and start recovering your revenue today: https://www.disputed.ai -------------------------------------------- "I wanna listen to podcasts that like, sounds like I'm eavesdropping in on my friends having a conversation." -------------------------------------------- Inquiries: sponsorships@fraudboxer.com -------------------------------------------- #PodcastAnniversary #ThreeYears #PodcastLife #YouTubeSuccess #VideoPodcast #ContentCreation #BehindTheScenes #PodcastingTips #GrowthMindset #AuthenticConversations #LivePodcast #ConferenceSpeaker #Sponsorships #DigitalContent #MediaProduction #PodcastCommunity #ListenNow #NewEpisode #PodcastLove #ContentCreator #OnlineContent #Storytelling #AudioVisual #YouTubeGrowth #PodcastHost #CreativeProcess #BehindTheMic #IndiePodcast #PodcastJourney #VideoEditing #AudienceEngagement #DigitalMarketing #ThoughtLeadership #PersonalGrowth #BusinessPodcast #TechTalk #IndustryInsights #Entertainment #LearningAndDevelopment #Communication #Networking #FutureOfPodcasting #ContentStrategy #VideoMarketing #PodcastGear #Creators #MediaMogul #Innovation #Inspiration #FraudBoxer

Learn about an intelligent approach to fighting chargebacks at www.disputed.ai! Get ready for the next evolution of AI! We're diving deep into "agentic AI" – intelligent programs that can book your vacations, schedule appointments, and even buy concert tickets for you, fundamentally changing how we interact online. Aurelie Guerrieri from DataDome is here to tell us how with this incredible power comes new challenges, like sophisticated fraud and the need to rethink online security, so tune in to learn how to prepare for this game-changing technology! V I D E O S T O W A T C H N E X T : What is Visa up to with VAMP as of April 2025? https://podcasts.apple.com/us/podcast/bonus-vamp-updates-live-stream-with-rick-lynch-from/id1631865080?i=1000703927192 Why do your sales skills suck? https://podcasts.apple.com/us/podcast/fraud-focus-2025-dos-and-donts-for-sales-people-in/id1631865080?i=1000701210129 -------------------------------------------- ➡️ Tired of losing all your chargebacks because your responses are outdated? Checkout out our sponsor Disputed to level your response game up and start recovering your revenue today: https://www.disputed.ai -------------------------------------------- "It's really like shifting your mindset from blocking bots to figuring out how you can build a business around bots" -------------------------------------------- Inquiries: sponsorships@fraudboxer.com -------------------------------------------- #agenticai #aiboom #FraudBoxer #DataDome #cybersecurity #llms #aiagents #VacationPlanning #DoctorAppointments #ConcertTickets #Ticketmaster #Siri #Alexa #Google #Bots #OnlineIdentity #BadActors #Ecommerce #TrafficDrop #DarkFunnel #Upsells #CartSize #ImpulseBuying #BusinessModel #APIFirst #HumanVsAI #FraudPrevention #Captcha #GoogleBot #FakeGoods #Spoofing #FalsePositive #NotificationFatigue #Passkeys #Authentication #B2B #CustomerService #SalesProspecting #AIinBusiness #Gartner #Monetization #ContentMonetization #NewRevenue #DigitalCompanies #AttackSurface #TheNewEdge #APISecurity #MobileApps #WebsiteSecurity

Learn about an intelligent approach to fighting chargebacks at www.disputed.ai! Today Roy Zur introduces Charm Security and their innovative approach to preventing scams by training an AI model to be a "scam expert." This AI learns to understand human weaknesses and intervenes in real time to stop scams, offering a personalized approach based on an individual's banking activity and behavioral patterns check them out at www.charmsecurity.com! A special thank you to our sponsor, Disputed (www.disputed.ai)! Their innovative solutions are helping businesses fight chargebacks more intelligently and we appreciate their partnership in bringing this episode to you. Please give their site a visit and check out their awesome solution! V I D E O S T O W A T C H N E X T : Erin West talks about Pg Butchering Scams? Apple: https://podcasts.apple.com/us/podcast/erin-west-talks-about-the-human-aspect-of-pig-butchering/id1631865080?i=1000671511053 Podbean: https://www.podbean.com/ew/pb-bzmev-16eedd2 Why do your sales skills suck? Apple: https://podcasts.apple.com/us/podcast/fraud-focus-2025-dos-and-donts-for-sales-people-in/id1631865080?i=1000701210129 Podbean: https://www.podbean.com/ew/pb-b2cdf-1864165 -------------------------------------------- ➡️ Tired of losing all your chargebacks because your responses are outdated? Checkout out our sponsor Disputed to level your response game up and start recovering your revenue today: https://www.disputed.ai -------------------------------------------- "It's not just the money, the money's important, but it's beyond that." -------------------------------------------- Inquiries: sponsorships@fraudboxer.com -------------------------------------------- #AI #ScamPrevention #FraudDetection #Cybersecurity #CharmSecurity #RoyZur #FraudBoxer #TechInnovation #FinancialSecurity #ConsumerProtection #BehavioralScience #Psychology #DeepFake #AIagents #FinTech #BankingSecurity #OnlineSafety #DigitalSecurity #ScamAwareness #ProtectYourself #RealTimeProtection #CustomerExperience #FinancialCrime #AIinFinance #FutureofTech #Innovation #SecuritySolutions #HumanVulnerabilities #AIpowered #AntiScam #DigitalFraud #Podcast #TechPodcast #CyberIntelligence #FraudPreventionTech #NewTechnology #ScamVictims #EmotionalImpact #RecoverySupport #RegTech #FinancialRegulation #DataSecurity #MachineLearning #PreventativeMeasures #DigitalTransformation #SafetyFirst #TrustInAI #CyberAwareness #SmartTech #ProtectYourMoney

Learn about a more intelligent way to fight disputes at www.disputed.ai! A special thank you to them for making this video possible! "Now you spend $3,600 total on a conference, including hotel room and registration and food to save a million dollars a year, it's worth every single penny." In this episode of Payments Corner, Jordan and Jacqueline discuss their experiences at the MRC conference, highlighting the importance of networking, vendor relationships, and peer validation in the payments and fraud prevention industry. They share insights on contract negotiations, data ownership, and the supportive nature of the fraud community. -------------------------------------------- ➡️ Tired of losing all your chargebacks because your responses are outdated? Checkout out our sponsor Disputed to level your response game up and start recovering your revenue today: https://www.disputed.ai -------------------------------------------- "It just makes no sense to be overly protective of the trends in the outside world of what fraudsters are trying these days, because the more people block them, the better off we all are." -------------------------------------------- Sponsorship or live booking inquiries: sponsorships@fraudboxer.com

Ever wonder what it really takes to make a podcast about fraud? Join Jordan as he sits down with Doriel Abrahams from "What the Fraud?!" and Forter! They're not just talking about catching bad guys; they're spilling the beans on the wild ride of producing content. From unexpected challenges to the gear that makes it happen (think fancy mics and learning audio the hard way!), they're sharing their behind-the-scenes secrets. Get ready for laughs, honest talk about the podcasting hustle, and a slightly terrifying prediction about the future of ID verification! Tune in to hear how these two navigate the world of fraud, one episode at a time. A special thank you to our sponsor, Disputed (⁠www.disputed.ai⁠)! Their innovative solutions are helping businesses fight chargebacks more intelligently and we appreciate their partnership in bringing this episode to you. Please give their site a visit and checkout their awesome solution!

What's the secret sauce behind secure online payments? Jordan sits down with Arthur Bedel, a leading voice in the payments industry, to unravel the mystery of tokenization! They explain how this behind-the-scenes technology is replacing your sensitive card details with secure substitutes, making online shopping safer than ever. Get a glimpse into how tokens are evolving, potentially connecting your identity to your payments and paving the way for exciting new ways to pay in the future! Arthur: ⁠https://www.linkedin.com/in/arthur-bedel/⁠ Connecting the Dots in Payments: ⁠https://payments1connectingthedots.substack.com/⁠ VGS: ⁠https://www.verygoodsecurity.com/⁠ ----------- And a big shoutout to our amazing sponsor for this video: Disputed (⁠www.disputed.ai⁠)! ⁠Disputed⁠ is revolutionizing how businesses handle payment disputes. Their cutting-edge AI-powered platform helps you fight back against chargebacks with speed and efficiency, freeing up your valuable time and resources. They leverage smart technology to analyze evidence and build compelling cases, ultimately boosting your win rates and protecting your revenue. If you're tired of the headaches and costs associated with payment disputes, head over to www.disputed.ai to learn how their intelligent solutions can help your business recover revenue and streamline your operations. Thanks again, ⁠Disputed⁠, for supporting the channel!

It's April 17th, 2025 and we are here with a (previously) LIVE stream from Linkedin going over the current state of whats in, whats out on VAMP and reactions from acquirers on the new problem. Still very fluid even though we are in the middle of the evaluation period. Visa could be opening up some public comment on the program so stay tuned for those or watch your Visa bulletins!

We're back with an exciting update to our super popular 2023 sales episode! Cambria herself is back with me as we dive into the latest shifts in the sales landscape, sharing our fresh insights, some funny anecdotes, and of course practical tips for todays new sales person in the fraud and payments space. From harnessing AI tools without losing authenticity to bridging generational communication gaps, we cover it all. Discover why integrity, patience, and genuine human connections are more crucial than ever—and learn how to build lasting relationships beyond transactional exchanges. If you're ready to adapt, grow, and succeed in sales, you won't want to miss this update! Enjoy!

RECORDED LIVE from the MRC 2025 Vegas conference, Angela Borden, Fraud Specialist at Little Caesars, and Lisa Meyers, founder of Mastfiv Consulting, join the show recorded in the same room for a change! Angela is fresh off her first-ever speaking panel where she discussed the common "Build vs. Buy" scenario product people face. We discuss some key takeaways from our time so far at the show like the evolving role of AI in fraud management and the industry's future direction in areas like ad fraud, Visa and Mastercard network changes and of course Visa’s VAMP program and recent changes We end with some practical advice for conference-goers: capturing actionable insights, justifying attendance costs, and planning follow-ups. Overall, the short episode highlights industry shifts, new fraud prevention trends, and insights into navigating professional growth and networking at major conferences. Angela Borden: https://www.linkedin.com/in/angelamborden/ Lisa Meyers: https://www.linkedin.com/in/lisakmeyers/

In honor of International Fraud Awareness Week we're dropping a heavy hitter episode where Jordan interviews Seckin Yilgoren, SVP of Security Solutions for North America at Mastercard. They discuss the growing risks of cyber attacks, the role of AI in both facilitating and combating fraud, and Mastercard's initiatives to protect consumers from scams. They highlight the importance of evolving technology in the fight against fraud and the need for consumer awareness in an increasingly digital world. They also discuss the challenges of traceability in digital transactions and the rise of first party fraud. Seckin helps us understand the Mastercard product First Party Trust which is a program designed to hold the right parties accountable for fraud claims, and emphasizes the importance of data sharing and AI in preventing fraud. The show wraps up with their predictions on future trends in fraud prevention and their thoughts on the need for more regulations in cybersecurity. Seckin Yilgoren: https://www.linkedin.com/in/seckin-yilgoren/ Mastercard blog: https://b2b.mastercard.com/news-and-insights/blogs/