Service Catalyst: Building Effective IT Organizations-logo

Service Catalyst: Building Effective IT Organizations

1 Favorite

More Information


Episode 34: Women in Tech

Some of the Women of Service Catalyst (and a couple of male back-up singers) provide a Baby Boomer and Millennial perspective on what it’s been like to enter and continue to work in the world of Technology and IT. We discuss how things have changed, how they’ve not changed, and what’s still left to do.

Duration: 00:18:24

Episode 32: Application Lifecycle Management

In this podcast we cover Application Lifecycle Management (ALM) from Ideation, Demand, capturing business and functional requirements through testing and beyond! PMs, BRMs, and App Dev teams.

Duration: 00:14:15

Episode 24: Fluffernutter

In Episode 24, cut through the Cloud “Fluffernutter” with Jay and Val as they explore what companies should do when engaging providers. Whether you have or will be developing a private, public or hybrid Cloud approach for XaaS (SaaS, PaaS, IaaS, MaaS), don’t get Fluffernutter’ed? What’s “Fluffernutter” and how to best manage Cloud services (new […]

Duration: 00:21:15

Episode 10: Change Management in a Regulated Environment

An interview with Tracey Lampula of Vertex Pharmaceuticals. This episode was recorded right after Tracy and Val presented at the itSMF Fusion Show, September, 2009 in Dallas, TX. Discussion of how they implemented Vertex’s Change Management process while under regulatory scrutiny.

Duration: 00:19:17

Episode 8: Critical Steps To Take When Outsourcing IT

Episode 8: Are you currently or considering Outsourcing any part of your IT organization? Val and Jay discuss the steps you need to take immediately in order to save your company time and money and improve your relationship with your outsourcer. Both of our hosts worked for an IT Outsourcer for many years and have […]

Duration: 00:22:50

Episode 7: Incident Response and Management – Who ya gonna call?

Episode 7: Val and Jay discuss Incident Response and Management based upon a real security breach experience and how ITIL, ISO 27000 and ISACA have finally gotten it right. The concepts directly relate to Security and Continuity Incidents.

Duration: 00:17:54

Episode 4: Doing More with Less

What happens when your budget remains flat or decrease your requisitions are frozen, but your workload continues to rise? In Episode 4, Valerie and Jay deliver practical advice that you can start using today to help your IT Organization keep their chins above water. Plus, an important update on the Massachusetts 201 CMR 17.00 Standards […]

Duration: 00:20:01

Episode 2: IT Accountability Podcast

Your IT staff is working incredibly hard, but are they working efficiently? In episode 2 Val and Jay teach you how to get the most out of your IT Organization by helping them work smarter. This episode explains how to hold your organizations accountable for delivering Service Levels from the top down using the IT […]

Duration: 00:22:04