Service Design Principles

Business & Economics Podcasts

An irreverent podcast about Service Design Principles hosted by Guy Martin and Daniele Catalanotto. Join us as we provide you with a deeper understanding of service design principles, enhanced by real-world examples and anecdotes from Daniele’s...

Episodes

Naming

Workplace

Technology

Impersonal Service

Pricing

Introducing Service Design Principles 301-400

Waiting...

Program Note – A Change of Format

SDP-012. Stop Giving Coupons When You Failed

SDP-011. Suggest Something After the Error

SDP-010. Explain Why This Error Just Happened

SDP-009. Let Users Undo Their Mistakes

SDP-008. Do the Penis Test and Think About What Could Go Wrong

SDP-007. Don't Solve Every Problem You Are Asked to Solve

SDP-006. It's Your F-ing Job to Know What I Should Buy

SDP-005. Every Customer Mistake, Is Your Mistake

SDP-004. Always Think About What Happens Before and After Your Service

SDP-003. Make It Easy For Customers to Come Back

SDP-002. Selling is Not The End, It's The Start

SDP-001. The First Draft of Anything Is Shit