The Franchise Marketing Show

What really drives someone to invest in a franchise? In this episode of The Franchise Marketing Show, Mark is joined by Steph Gutmann from Coconut Marketing to unpack the psychology of franchise buyers. They explore why understanding your ideal franchisee matters, how motivations have changed over time, and why brands need to look beyond demographics to understand what people actually want from life, business, and their future. Mark and Steph also discuss the role of trust, storytelling, franchisee relationships, community, and authentic content in attracting the right people. From franchisee interviews and testimonials to the importance of speaking honestly about challenges, this episode looks at what makes franchise recruitment marketing connect on a much deeper level. If you want to attract better-fit franchise leads, build stronger trust, and improve the way your brand communicates with potential franchisees, this one is well worth a watch. Coconut Marketing www.coconut.marketing #FranchiseMarketing #FranchiseRecruitment #Franchising #FranchiseBusiness #LeadGeneration #MarketingStrategy #BusinessGrowth #FranchiseDevelopment

Why do so many franchisors struggle to recruit the right franchisees? In this episode of The Franchise Marketing Show, Paul Clegg breaks down the exact framework behind successful franchisee recruitment — and why most brands are getting it wrong. We dive into: Why your current recruitment strategy might be attracting the wrong people The key stages every franchisee goes through before they commit How to improve lead quality (without just spending more on ads) What top-performing franchise brands are doing differently If you want more qualified leads, better conversions, and a stronger franchise network — this episode is essential viewing. Find out more about Coconut Marketing: https://www.coconut.marketing If you want to see a typical Franchise Recruitment Journey you can download this pdf now as a good starting point: https://coconut.marketing/wp-content/uploads/2026/03/Franchise-Recruitment-Journey_Jan2026.pdf

Is AI about to rewrite franchise marketing - or expose the brands that aren’t ready? In this episode of The Franchise Marketing Show, Theo Millward shares the unfiltered truth about technology, data, and the future of franchising. From buying Swimtime in 2015 and rebuilding its entire tech stack, to launching Frontscape during Covid, Theo explains why most franchise networks are still operating blind - and why that’s no longer sustainable . We dive into: Why data clarity is the foundation of franchise growth The uncomfortable truth about compliance and “replicated models” How poor systems destroy marketing performance Why declaration-based royalties are broken What AI will (and won’t) replace in franchising The real competitive moat in an AI-driven world Why some franchise brands will come unstuck Theo argues that franchising doesn’t have a technology problem — it has a leadership and mindset problem. Brands that fail to centralise data, fix fragmented systems, and understand their numbers will struggle to survive the next wave of disruption . But this isn’t a doom-and-gloom episode. It’s a roadmap. AI isn’t the threat - ignorance is. The opportunity for franchise brands that get their foundations right has never been bigger. If you’re a franchisor, franchise marketer, or supplier working in the sector, this is a conversation you need to hear.

In this episode of The Franchise Marketing Show, Steph Gutmann from Coconut Marketing sits down with Pip Wilkins, CEO of the British Franchise Association, for an open and insightful conversation about the future of franchising in the UK. Pip shares her personal journey in franchising, the lessons she’s learned along the way, and how the sector has evolved during her time at the BFA. Together, they explore where franchising is heading next, the challenges and opportunities facing franchisors, and what businesses need to be thinking about now to build sustainable, ethical franchise networks. The conversation also looks at women in franchising, including the impact of initiatives such as Encouraging Women into Franchising (EWIB) and Encouraging Women into Franchising (EWIF), and why diversity, representation, and support networks matter more than ever in the franchise world. Whether you’re a franchisor, franchisee, or considering franchising as a growth strategy, this episode offers a valuable perspective from one of the most influential voices in the industry.

In this episode of The Franchise Marketing Show, we’re joined by Louise Harris to talk all things franchising, systems, and the future of operations manuals.Louise shares her journey through franchising and explains why strong operational foundations are critical for scalable, sustainable franchise brands. We dig into what makes a great operations manual, where many brands go wrong, and how manuals need to evolve to support modern franchisees.We also explore:Why operations manuals are more than just documentsHow clear systems build trust with franchiseesThe balance between structure and flexibilityHow technology is changing the way franchise operations are documentedWhat the future of operations manuals looks like for growing franchise networksWhether you’re a franchisor, franchisee, or working in franchise operations, this conversation offers practical insight into building clarity, consistency, and confidence across your network.Coconut Marketing (The Franchise Marketing Company) – franchise marketing experts who also produce The Franchise Marketing Show:https://coconut.marketing/Louise Harris on LinkedIn – professional profile for Louise Harris (Qualified Franchise Professional and operations specialist):https://www.linkedin.com/in/louise-harris-67302782Filmed at Red Book Productions Studio: https://redbookproductions.co.uk/studio-2/If you found this episode useful, don’t forget to like, subscribe, and share it with someone in franchising who needs to hear it.

Welcome to a brand-new series of The Franchise Marketing Show.In this opening episode for 2026, host Mark Harman is joined by Adam Lovelock from Coconut Marketing to take a clear-eyed look at the state of franchise marketing right now — and what franchisors should be preparing for in the year ahead.Together, they unpack what’s actually working in franchise recruitment marketing, what’s starting to fall flat, and where brands should be focusing their time, budget and energy in 2026. From lead quality and trust-building to content, video, AI, and changing buyer behaviour, this episode sets the tone for the series and the conversations to come.Whether you’re a franchisor, franchise marketer, or supplier working in the franchise space, this episode is designed to help you think more strategically about how you attract, nurture and convert the right franchisees in the months ahead.This is episode one of a new run of conversations focused on practical, real-world franchise marketing — no hype, no shortcuts, just what actually moves the needle.Subscribe for future episodes covering franchise recruitment, content strategy, video, and brand trust.🌐 Website: https://coconut.marketing/📸 Instagram: https://www.instagram.com/coco_franchise/🔗 Adam Lovelock (Director, Coconut Marketing) – LinkedIn: https://uk.linkedin.com/in/adamlovelock🔗 Coconut Marketing (company page) – LinkedIn: https://uk.linkedin.com/company/coconut-franchise-marketingThis episode was shot at Red Book Productions Studio, to find out more head to https://www.redbookproductions.co.uk/

In this episode of The Franchise Marketing Show, Adam is joined once again by Quinton from Social Places to explore the key services that help franchisors and franchisees thrive in their local markets. They dive into how Social Places provides: Listings management – ensuring every franchise location is visible and accurate across Google, Apple Maps, Facebook, and more. Reputation management – tracking and responding to reviews at scale to build trust. Social media management – making it easy to run local campaigns with brand consistency and measurable results. Whether you're a franchisor looking for scalable marketing tools or a franchisee wanting more local support, this episode is packed with insight on how to do it better. Links mentioned: Coconut Marketing: https://www.coconut.marketing Social Places: https://www.socialplaces.co.za

In this episode of The Franchise Marketing Show, Adam is joined by Quinton from Social Places for a deep-dive conversation on AI and its growing role in franchise marketing. They explore how AI is already reshaping local marketing, reputation management, and customer engagement for franchise networks — and what franchisors need to be thinking about now to stay ahead. From automating reviews to personalising campaigns at scale, this is a practical and forward-thinking look at where the industry is headed. Whether you're new to AI or already experimenting with tools, this chat will give you insight into how to make it work for your brand. Coconut Marketing https://www.coconut.marketing Social Places https://www.socialplaces.co.za

Want to land more speaking gigs and boost your franchise brand? In this episode of The Franchise Marketing Show, Mark chats with speaking coach and communication expert Sian Brennan Todd. Whether you’re looking to appear as a guest on more podcasts, improve your confidence when speaking in public, or get booked for conferences and industry events, Sian shares practical tips that anyone in franchising can apply. We discuss: • How to pitch yourself as a great podcast guest • What makes a speaker memorable (for the right reasons) • Why clarity beats charisma • How speaking opportunities can support franchise recruitment If you’re a franchisor, franchisee, or consultant looking to grow your brand and build trust through speaking, this episode is full of insight. Find out more about Coconut Marketing: https://www.coconut.marketing Get in touch with Sian: https://www.sianbrennantodd.com/

In this episode of The Franchise Marketing Show, Adam sits down with Stewart and Monica from Atlas Mapping, the specialists in franchise territory mapping and data analysis.They explore how Atlas Mapping helps franchises define and refine their territories using data-driven insights. You’ll hear how brands can avoid common pitfalls when creating franchise areas, what kind of data actually matters, and how artificial intelligence is set to change the way franchises interpret and act on this data in the near future.Whether you’re just starting to build a franchise network or scaling an existing one, this episode is packed with practical advice on how to make smarter decisions with geography and growth.Topics covered:What Atlas Mapping does and how they support franchisorsCommon mistakes in territory planningThe role of demographic and customer dataHow AI will shape the future of franchise mappingSubscribe for more insights into franchise growth, marketing, and strategy.Find out more about Atlas Mapping here: https://www.atlas-mapping.com/en-gb/Find out more about Coconut Marketing: https://www.coconut.marketing

Get ready for a deep dive into the future of content creation! In this groundbreaking episode of The Franchise Marketing Show, Mark and Adam tackle the monumental arrival of Google Veo 3, Google's latest AI video generation tool that's sending shockwaves through the creative industries. Veo 3 isn't just another step forward; it's a giant leap. With its unprecedented ability to generate high-quality, realistic video with native audio, dialogue, and sound effects from simple text prompts, the landscape of film production, TV, and even franchise marketing is about to be irrevocably changed. In this episode, Mark and Adam discuss: What is Google Veo 3?The seismic shift in film and TV production:The implications for franchise marketing:Challenges and opportunities:The human element in an AI-driven world:Whether you're a filmmaker, a marketer, a franchise owner, or simply fascinated by the bleeding edge of AI, this episode is a must-listen. Tune in to understand how Google Veo 3 will redefine what's possible in the world of video and marketing! Don't forget to like, subscribe, and share your thoughts in the comments below! Listen on Spotify, Apple Podcasts, or wherever you get your podcasts. #FranchiseMarketing #AIVideoGeneration #GoogleVeo3 #FilmProduction #TVProduction #AIinMarketing #FutureofContent #DigitalMarketing #Podcast

Polly recounts her experience of surviving the Bali bombings, the tragic loss of her husband, and how those events led her to establish Dan’s Fund for Burns, a charity dedicated to supporting adult burn survivors in the UK.Ian also shares his own personal story of surviving an explosion, offering a rare and honest reflection on how trauma shapes lives and perspectives.This episode is a heartfelt conversation about resilience, purpose, and turning unimaginable tragedy into positive action.If you'd like to support the work of Dan’s Fund for Burns, the Coconut Marketing team is climbing Mount Snowdon to raise funds for the charity. Please consider donating here:https://www.justgiving.com/page/coconut-marketing

In this episode of The Franchise Marketing Show, Mark and Ben explore the power of photography in franchise recruitment. They discuss how franchises can use high-quality imagery to build trust, attract the right franchisees, and stand out from the competition. You'll learn why relying on stock photography can weaken your brand, how to create authentic visuals that resonate with potential franchisees, and what the rise of AI-generated images means for the future of franchise marketing. If you want to elevate your franchise recruitment strategy with better visuals, this episode is for you! Follow our film photography show on YouTube: https://www.youtube.com/channel/UCEKCZSWB_O_mRFMDuOJLhfw

In this episode, recorded at the British & International Franchise Exhibition at Olympia, Steph interviews Jen Chapman-Boffin, founder of Cinder Ltd. Jen has over a decade of experience in franchising, working with franchisees, franchisors, and the British Franchise Association. At Cinder Ltd, she focuses on promoting mental wellness and resilience within franchise networks. Jen shares practical tips on improving mental fitness and creating supportive environments for franchisees, emphasising the importance of mental health in sustaining successful franchise operations. For more information about Cinder Ltd, visit: https://cinderltd.co.uk/ Discover how Coconut Marketing can help grow your franchise: https://www.coconut.marketing/

In this episode, recorded at the British & International Franchise Exhibition at Olympia, Steph interviews Vicki Mitman, Director of NMW Franchise Services Limited. Vicki is a qualified solicitor specialising in franchising, with extensive experience advising both franchisors and franchisees on legal aspects of franchise operations. Appointed as Director of NMW Franchise Services Limited in October 2023, she focuses on creating and updating franchise agreements, as well as providing guidance on franchise management and development. Beyond her legal practice, Vicki is an ILM Level 7 qualified executive coach and mentor, assisting individuals and businesses in enhancing performance and fostering a coaching culture within organisations. Vicki has been actively involved with the British Franchise Association (bfa), achieving Qualified Franchise Professional (QFP) status in 2015, and has served as Chair of the bfa Affiliate Forum and on the bfa Membership Committee. She has also chaired regional meetings of Encouraging Women Into Franchising (EWIF) for over five years and has received awards for "Service Provider in Franchising" and "Young Woman in Franchising." For more information about NMW Franchise Services Limited, visit: https://www.nmoran-watson.co.uk/ Discover how Coconut Marketing can help grow your franchise: https://www.coconut.marketing/

In this episode, recorded at the British & International Franchise Exhibition at Olympia, Steph interviews Ted Richardson, the Head of Live-in Care at Bluebird Care. Bluebird Care is a prominent home care provider in the UK and Ireland, offering personalised care services that enable individuals to live independently in the comfort of their own homes. With over 220 locally-owned offices, Bluebird Care delivers a range of services, including live-in care, to support diverse customer needs. Ted discusses the company's commitment to enhancing support for franchise partners and care teams, reflecting Bluebird Care's dedication to providing high-quality, personalised care. For more information about Bluebird Care and their franchise opportunities, visit: https://bluebirdcarefranchise.co.uk/ Discover how Coconut Marketing can help grow your franchise: https://www.coconut.marketing/ bluebirdcare.co.uk

In this episode, recorded at the British & International Franchise Exhibition at Olympia, Steph interviews Angelique Frank from Body20. Body20 is a cutting-edge fitness franchise that uses Electro Muscle Stimulation (EMS) technology to deliver highly effective, time-efficient workouts. Angelique shares how Body20 is revolutionising the fitness industry, the benefits of EMS training, and the exciting opportunities available for franchisees looking to join this growing brand. Find out more about Body20: https://www.body20.co.uk/ Discover how Coconut Marketing can help grow your franchise: https://www.coconut.marketing/

In this episode, recorded at the British & International Franchise Exhibition at Olympia, Steph speaks with Nathalia Shvarts from Excello Law. Nathalia is a specialist franchise lawyer with extensive experience advising franchisors and franchisees on legal matters, from franchise agreements to dispute resolution. She shares valuable insights on key legal considerations in franchising, common pitfalls to avoid, and how businesses can protect themselves while growing their franchise network. For expert franchise legal advice, visit Excello Law: https://excellolaw.co.uk/ Find out how Coconut Marketing can help grow your franchise: https://www.coconut.marketing/

In this episode of The Franchise Marketing Show, Mark sits down with Adam Lovelock to discuss the biggest marketing challenges franchises face today. From brand consistency to lead generation, they break down the key hurdles franchisors and franchisees need to overcome to succeed. They cover: If you're a franchisor or franchisee looking to improve your marketing strategy, this episode is for you. Need help with franchise marketing? Visit https://coconut.marketing

In this episode, recorded at the British & International Franchise Exhibition at Olympia, Steph interviews Jodie Marsh from Elite Franchise. Elite Franchise is a leading publication showcasing the top franchise brands in the UK. Jodie shares insights into the latest trends in the franchise industry, what makes a franchise stand out, and how Elite Franchise supports franchisors in gaining visibility and attracting the right franchisees. Find out more about Elite Franchise: https://elitefranchisemagazine.co.uk/ Discover how Coconut Marketing can help grow your franchise: https://www.coconut.marketing/