The Gearbox Podcast

In this episode, Jimmy chats with David Boyd and Parker Branch. Parker emphasizes the importance of aligning values when seeking advice or mentorship, ensuring that guidance resonates personally and professionally. David shares his own experience, showcasing how advice from a mentor helped him navigate a challenging conflict, highlighting the value of informed counsel. Additionally, the trio discusses the tangible benefits of coaching programs, with an emphasis on setting clear goals and utilizing key performance indicators (KPIs) to measure progress effectively. 00:00 Coaching is multifaceted and essential for success. 03:50 Coachable mindset and consistency drive improvement. 09:21 Hire and train staff to sustain growth. 11:33 Employee training enhances growth more than sharing. 15:25 Show up, set goals, measure, track progress. 18:44 Reflect on oneself to elevate employee performance. 23:02 Peer support offers diverse solutions and camaraderie. 25:45 Evaluate the credibility of advisers carefully and critically. 28:10 Ask coaches questions to find the best fit. 31:52 Grounding is key to professional success and vision. 35:39 Prioritize passion and teamwork over business success. 40:10 Labor costs affect gross profit significantly. 44:03 Transitioned expert to advisor; assists, and mentors team. 47:43 Implement slow-day plans and continue customer engagement. 48:38 Great rapport, offering discount for timely service. 52:22 Customer appreciation strengthens relationships and trust. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

Brian Walker is the Owner and CEO of Shop Marketing Pros. In this episode, he and Jimmy Purdy discuss the challenges and strategies of customer interactions and marketing within the automotive industry. Brian discusses the importance of action in marketing efforts, emphasizing that doing nothing is not an option. Jimmy and Brian also explore the complexities of balancing different roles in a business, highlighting how marketing, HR, and other business aspects require careful management for success. Visit Shop Marketing Pros here 00:00 Solo trip cut short, returned home early. 09:34 Traveling inspires new possibilities and perspectives. 16:19 Business skills didn't come naturally, causing failure. 18:50 The 2008 crisis revealed my business weaknesses and improvement. 23:25 Handle imperfections well to gain loyal supporters. 31:16 Early web presence grew tech-heavy shop significantly. 34:30 Auto repair undercharging compared to other trades. 40:27 Rebranding needed due to misleading business names. 47:51 Rebranding emphasizes automotive and retains customer goodwill. 50:57 Undervalued service advisors; optimal 1:1 advisor-technician ratio. 53:56 Balancing productivity and needs justifies staffing choices. 01:00:13 Plan marketing strategy annually, and adjust efforts seasonally. 01:05:02 Professionals outweigh DIY for effective Google Ads. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

In this episode, Jimmy Purdy and Steph, known as "that Tool Girl," delve into the polarization within the automotive industry, challenging the notion that "the customer is always right." Steph shares her insights on the critical need for clear, effective communication with customers to avoid misunderstandings and disputes. They also tackle the impact of social media on businesses, emphasizing the ethical responsibility of shops to admit and rectify their mistakes. 00:00 Apprenticeship varies; four-year track for automotive. 06:21 Government overreach deters poorly executed vehicle repairs. 13:46 Imports car parts from USA; rotors locally. 18:03 Unnecessary charges for simple repairs, excessive billing. 23:47 Accountable for verifying before ordering parts. 27:10 He avoided admitting fault to protect his ego. 32:53 Fraud persists despite perceived transparency online. 42:25 The Transmission issue led to burned overdrive clutches. 44:19 Customer upset switches service after one mistake. 50:46 Fear-driven avoidance hinders accepting and capitalizing on mistakes. 54:19 Exaggerated video views, unexpectedly reached 3 million. 01:04:46 Professionally handle mistakes, and prioritize the bigger picture. 01:05:40 Viral video causes significant financial impact. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

In this episode, Jimmy Purdy is joined by Jeff Compton, a frequent attendee of the SEMA convention. Jeff shares his enthusiasm for walking extensively at the event, even considering it a potential weight loss opportunity. Jimmy highlights the ease of navigating SEMA using the Tesla Loop, which offers free rides around the convention center. The duo also delves into the contrasts between SEMA and Apex conventions, noting SEMA’s vibrant, innovation-focused atmosphere versus Apex's intimate, business-oriented approach. Check out Jeff Compton and the Jaded Mechanic Podcast here 00:00 Pulling over leads to potential negative outcomes. 06:15 2020: Nightmare event experience with memorable shows. 14:26 Legendary figures are fading, meet them soon. 16:58 Insight into influencer earnings compared to the dealership. 23:20 We don't have to get along, empowering meeting. 31:26 Understand the process, not isolated solutions; broader perspective. 33:25 Networking and learning at seminars and events. 40:16 Discussing In-N-Out Burger availability in Vegas. 48:07 Ask banks about high-interest savings options. 52:39 Harbor Freight should improve Canadian accessibility. 57:36 SEMA showcases innovative tools by young creators. 01:03:36 Passion and community sustain motivation in industry. 01:07:25 Defeat initially, motivation regained from events. 01:12:05 Negativity breeds; face-to-face interactions inspire growth. 01:15:57 Winter trip: SEMA, Constance Noons, Mustang photos. 01:23:58 Keeping our group together makes experiences special. 01:26:29 Tired from travel, struggling to stay awake. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

In this episode, Jimmy Purdy is joined by Andrew Clement from "Rogue Wrenching" and the "Changing the Industry" podcast group. Andrew emphasizes the importance of clear communication and setting expectations, sharing how a lack of these can lead to frustration and inefficiency. He also discusses the critical need for continuous learning and development in the automotive repair industry, highlighting his significant income boost from prioritizing education. Additionally, Jimmy and Andrew explore the challenges technicians face in balancing productivity with a healthy work-life balance, underscoring the importance of structured processes and accountability. 00:00 Faulty part causes immediate issues upon installation. 10:01 Industry struggles with time-based billing practices. 13:42 Technicians need guidance for successful business ownership. 18:35 Diverse experience made me a well-rounded technician. 21:26 Success comes from focus and punctuality, not overtime. 29:54 I perform better under pressure, and handling tasks. 35:31 Blame shared; improve skills and environment efficiency. 38:42 Promoting technical experts overlooks management skills. 44:11 Filter frustration, guide thoughtfully, and teach empathy. 51:52 Undefined expectations lead to employee frustration and errors. 53:49 Follow, learn, and manage expectations to build trust. 01:00:14 Importance of a clear, practical employee handbook. 01:06:18 Frequent communication eases difficult manager-employee conversations. 01:10:24 Rescheduled trip necessitated extra vacation request. 01:15:31 Skill improvement increased earnings; prioritizing family balance. 01:20:33 Good communication and trust ensure success. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

Jimmy Purdy is joined by Chris Jones, Group Editorial Director at Endeavor Business Media. Chris delves into the significance of team coordination and mutual accountability, highlighting how successful team cultures develop when individuals enforce shared standards. Jimmy shares his personal journey from technician to shop owner, discussing the unexpected leadership responsibilities and the importance of maintaining high standards when hiring staff. 00:00 Evaluates shop owner, advisors, and technicians' communication styles. 03:45 Mechanics explain repairs to ensure customer trust. 09:28 Client expectations drive workflow and accountability. 10:51 Improve relationship by setting mutual expectations positively. 14:36 Reassessing business processes after several years' operation. 17:17 Owners stagnate after reaching individual capability limits. 19:44 Focus on the future and continuous learning. 25:42 Hearing about labor shortages narrows your perspective. 26:59 Shop owner improved success by using data. 29:50 Accountability and reinforcement to maintain established standards. 33:21 Team coordination builds a strong, self-regulating culture. 37:45 Recognize effort, clarify mistakes, reinforce mission's value. 41:45 Use criticism for growth; be a positive leader. 45:23 I became the person I disliked. 47:21 Selective strategy attracts desired clients and success. 50:58 Collective wisdom through group processes offers clarity. 53:32 Balance caring without attachment; life changes unpredictably. 56:04 Stay humble, listen, learn from all sources. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

Jimmy Purdy is joined by Dailey Kelley, an experienced technician and shop owner from Bardstown, Kentucky. Dailey shares his insights on transitioning from dealership work to running his own business, highlighting the challenges of managing workflow and avoiding the pitfalls of field calls. Their conversation also covers the intricate world of transmission repairs, discussing the importance of detailed diagnostics and the common issues with high-cost maintenance. 00:00 Failures happen; sometimes the builder's fault, sometimes not. 09:10 Started trade school, moved, and now works at Ford. 10:58 Dealing with the manufacturer's approval process delays time. 19:20 Consider long-term solutions over temporary repairs. 22:04 Consumers want functioning, warrantied vehicles. 31:09 Facing many issues prefer flat rate payment. 32:14 Struggling to diagnose new vehicle, underpaid time. 41:27 Understanding the wife helps manage shop-related stress. 47:26 Issues with Saturday drop-offs; now using Dropbox. 51:45 Effective communication and fair pricing ensure client satisfaction. 56:56 Learning is continuous; adapt and learn from experiences. 01:00:25 Focus on one task at a time. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

In this part 2 episode, Jimmy Purdy and David Marks discuss the critical role of effective communication in auto repair services. David highlights how understanding customer needs and tailoring communication can significantly improve service delivery and enhance customer satisfaction. The duo also explores the importance of creating a respectful and supportive work environment to retain employees and foster team morale. Finally, they discuss the transformative impact of proper training and education in the industry to maintain high standards and adapt to evolving customer expectations. 00:00 He sought feedback, got honesty, and she quit. 04:53 Dealer techs face challenges transitioning to independent shops. 08:17 Employees stay for appreciation, trust, and flexibility. 12:25 Addressing missed targets despite best efforts hard. 13:30 Hire professionals for expertise; avoid gray areas. 18:00 Many shops prioritize hierarchy over collaborative leadership. 19:53 Admit mistakes first; easier to approach others. 23:49 Upbringing influences adults’ understanding of responsibilities. 27:30 Build meaningful community-focused jobs, not just paychecks. 29:54 Adapt to generational and demographic differences in business. 32:09 Consumers may need dealers for advanced repairs. 38:35 Major issue: Consumer education lacking, focus on entertainment. 39:48 Better communication with businesses leads to satisfaction. 43:06 Willing to pay more for quality service. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

Jimmy Purdy is joined by David Marks, owner of a full-service auto repair and used car dealership. David emphasizes the importance of having the diagnosing mechanic perform the repair to avoid blame-shifting and unresolved issues. Jimmy and David dive into the challenges of managing multiple employees, stressing the need for integrity and effective leadership. They also explore the financial viability of flipping cars versus just performing repairs, sharing insights from their personal experiences. 00:00 Keeping local tax revenue for well-managed municipalities. 04:12 America's evolution: Horse to car to electric vehicles. 09:33 Stopped accepting cars, too many waiting repairs. 10:47 Nothing wrong with being an auto repairer. 15:41 Issued repair credit to a dissatisfied customer. 17:59 What do we do in tough situations? 21:53 Let the diagnostician fix the identified issue. 22:57 Plug cat causing Kia CVT transmission issues, possibly. 27:03 Employees' home responsibilities affect job performance. 29:57 Experienced interviewees often make the worst employees. 33:32 Soft skills matter more than technical qualifications. 37:20 Overconfidence leads to disillusionment and financial trouble. 40:25 Dedication matters more than certification in automotive. 42:56 Modernize training programs to meet industry standards. 45:32 Committed automotive experience vital for dedicated applicants. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

In this episode, Jimmy Purdy welcomes Ashley Kaul to discuss several crucial aspects of business and customer service. Ashley emphasizes the vital role of honesty and transparency in marketing strategies, highlighting the need for genuine communication over automated systems. Jimmy shares his experiences with the importance of maintaining personal connections with customers and how effective handling of issues, like a broken truckload, can build lasting trust. They both underline the significance of work-life balance and fostering a supportive work culture to ensure employee retention and satisfaction. 00:00 I attended a marketing event in March, but I didn't get any results. 06:28 Employee retention strategies amid diverse industry challenges. 14:38 Manufacturing company tracks leads with 800 numbers. 19:28 Blogs and videos attract DIY clients needing help. 23:20 Raised as consumers to extensively research and price-check. 31:09 Loyal customer seeks trustworthy, reliable car repair. 37:05 Silent marketing encourages potential client engagement. 39:29 Marketing's challenge: Tracking customer origins in B2B relationships. 43:16 Automate follow-up prioritization; salespeople support, not the owner. 49:23 Focus on service for business success. 57:00 Closed weekends support employees' personal lives and mental health. 59:53 Balance work, community, and living meaningful lives. 01:06:00 Implemented IDPs to reconnect and align post-maternity. 01:13:07 Employees represent your business and reputation. 01:17:59 Misdiagnosed car problem, customer upset, fixed elsewhere. 01:24:27 Personal touch in customer service is invaluable. 01:26:02 Immediate phone response creates a personal touch. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

In this episode, Jimmy Purdy is joined by Ryan Stratemann to delve into the intricacies of automotive repair and business management. Ryan shares his journey from a one-bay shop to expanding his business, highlighting the importance of proper bookkeeping, proactive vehicle inspections, and pricing strategies. They also discuss the success and challenges of creating educational content on social media, emphasizing the need for authenticity and technical expertise. 00:00 Started TikTok, gained 10,000 followers quickly, monetized. 05:28 Long videos succeed organically without paid ads. 07:46 Customizing content based on the audience's skill level. 12:40 Joining ASOG doubled revenue and benefited technicians. 14:31 An Unsafe workplace led to my resignation. 18:28 Price increase led to fewer customers visiting us. 21:18 Gear selection needs expertise and personalized advice. 24:13 Could you make sure to find the root cause before the transmission repair inspection? 29:02 Now, we inspect the entire vehicle, not the transmission only. 31:27 Bigger cities' customers appreciate detailed diagnostic explanations. 36:10 Proper diagnostic fees incentivize thorough, accurate work. 39:11 Brother learned automotive trade from HVAC work. 42:57 No time to watch videos, feeling overwhelmed. 45:00 Technicians often feel forced to open shops. 49:39 Insatiable thirst for comprehensive technical knowledge. 53:12 Editing videos: time-consuming and detail-oriented process. 56:31 Promotes quality auto repairs over new purchases. 57:21 Shop owner by day, comedian by night. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

In this episode, Jimmy Purdy is joined by Chris Cotton, a recognized expert in auto shop coaching. Chris talks about the intricacies of automotive parts pricing, revealing how list prices often mislead customers. Jimmy and Chris also discuss the transformative impact of raising labor rates on profitability, stressing how many shops undervalue their labor. Lastly, Chris recommends a campaign to announce changes in shop hours for better training schedules, emphasizing the benefits for both customers and employees. 00:00 Consider consumer preference when naming an auto shop. 08:08 Great free information helped me move forward. 15:40 Entrepreneur ignores business plan, faces failure. 20:34 Dealers can increase margins by ignoring the list. 21:43 Honesty and integrity are essential in business. 28:55 Misinformation and clickbait in automotive repair. 35:47 Information gathering and implementation, not just copying. 38:30 Inaccurate shop management systems mess up labor costs. 45:11 Honest estimates only, bring your car in. 52:56 Effective communication is the key to success. 55:57 Auto shops need efficient service advisors for success. 01:03:08 Technicians are leaving the dealership, and there is an urge to support independent shops. 01:09:33 Implementing a 4-day work week boosts productivity. 01:13:14 Prepare for change with proactive communication strategies. 01:20:06 Constant content updates for shop owner improvement. 01:21:28 Provide income statement and business summary for review. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

Jimmy Purdy talks with John Eppstein, a seasoned automotive business owner. John discusses the importance of promoting community service to build trust and attract support. He also shares his journey of expanding John's Automotive Care from one shop to multiple locations, emphasizing the need for tailored marketing strategies. Lastly, John underlines the critical role of having the right team in place and the challenges involved in hiring and retaining qualified employees. 00:00 "I find potential, work, and move on." 04:35 Shop interviews, call applicants, unconventional tactics, drinks. 07:30 Improved interviewing process led to unexpected issues. 11:08 Seeking collaborative and open-minded individuals for the team. 14:17 Progressed from apprentice to experienced shop owner. 16:37 Experienced tech seeks advice from supervisor. 20:40 Express gratitude, listen and engage with employees. 25:35 Learning marketing and advertising helps business grow. 26:09 Learning, growth, diversity, and individuality foster success. 31:42 Adapted marketing approaches for different areas. 32:23 Marketing companies lack effective tracking and analysis. 38:15 Varied BDG groups formed a strong supportive network. 38:56 Asking for help, community service, supporting events. 43:32 Show willingness to help those in need. 48:51 Challenges in the San Diego auto repair industry. 49:37 Local car shops must charge fair prices. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

Today on The Gearbox Podcast, Jimmy Purdy and Greg Buckley kick things off differently than normal; they talk about the underground world of tree and fungi communication. Yep. Shifting gears, they discuss the mental health benefits of psychedelics and mindfulness practices and how those things can affect repair shop morale. Greg shares his insights on workplace culture, emphasizing the importance of personal sharing to build trust and transparency within the team. 00:00 Focus on business, acquisitions, renovations, industry commitments. 05:50 Red is emotional, yellow is a buffer. 14:52 Grinders work hard, but I value autonomy. 19:31 Jeremiah offers help at the car shop. 26:02 Tech's irresponsibility led to performance decline and complaints. 26:51 Warning about lazy colleagues and personal responsibility. 34:24 Balancing personal and professional life in work. 38:48 Culture over strict procedures for business success. 44:38 Technician shares personal issues during probation conversation. 51:24 Mechanic struggles to sell repairs, wife succeeds. 54:13 DNA differences, tree communication through the root system. 01:00:22 Electrical industry professionals are highly responsible individuals. 01:04:24 Focus on shop culture, and desire for human connection. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

In this episode, Jimmy Purdy and Travis May highlight social media's growing importance for attracting customers and increasing business visibility. They discuss the benefits of collaboration among competing shops rather than cutthroat competition, emphasizing the need for mutual support in addressing industry challenges. Additionally, Travis shares his experiences navigating regulatory changes and the complexities of making crucial business decisions, particularly in separating his towing and repair divisions. 00:00 Family history of the shop in Wrightwood, California. 05:41 Understanding mistakes and adapting to change mindset. 10:35 Limited knowledge of taxes, focusing on towing. 18:13 Brand BDG group as a unified, supportive entity. 22:46 Unity and support make a powerful force. 30:48 Community outreach through soapbox derby race planning. 35:21 Shift from niche shops to all-in-one shops. 38:28 Deep customer conversations lead to tough decisions. 45:44 Unidentified issues lead to expensive repairs. 49:08 Charging for warranty, overlooked details, feedback vital. 55:16 Learning from each other, staying ahead. 59:18 Dispatching tasks and instructions to technicians effectively. 01:05:15 Unexpected power of personal experience and impact. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

In this episode, Jimmy Purdy and Greg Rainville emphasize the need for job satisfaction and a role change if not respected at work. Greg shares his experiences on the non-linear nature of progress in marketing strategies and the importance of adapting them to client needs. They also delve into Greg's travels across the country, encountering both modern and traditional repair shops, highlighting the industry's resistance to change. 00:00 The Owner sang on the microphone, wild night in Ogden. 06:28 Traveled to Providence, stayed in hotel. 15:59 Developing communication platform for car diagnostics, challenges. 19:39 Auto repair professionals find comfort in like-minded individuals. 22:45 Questioning the importance of marketing; advocating simplicity. 30:06 Industry insiders feel isolated from a broader perspective. 34:30 Selling software to shop owner: challenging elevator pitch. 40:15 Transitioning between construction fields is relatively easy. 45:35 Proud of growth, more work ahead. 52:23 Excited shop visit, investment in design research. 57:28 Marketing team member tests industry trends effectively. 01:00:31 Startup founders learned shops neglect online listings. 01:04:42 Struggle with reaching a tipping point in growth. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

In this episode, Jimmy Purdy sits down with David Boyd to cover effective communication in the automotive industry. David emphasizes the importance of consistent and genuine customer interactions, highlighting how call coaching can significantly improve service quality. They also explore the challenges of balancing customer expectations with diagnostic processes, stressing the need for clear communication and proper investment in diagnostic equipment. 00:00 Investment in equipment with measurable return on investment. 10:39 Educating customers on effective service scheduling process. 15:45 Utilizing technology to minimize background noise. 20:12 Using technology for efficient customer call routing. 26:07 Independent shop owners share communication process insight. 31:38 Identify and prompt callers through marketing tracking. 38:46 Importance of call coaching for effective communication. 43:28 Consistency and natural conversation are important. 48:18 Efficient tool for streamlining phone call review. 55:22 Technology is used to eliminate business process defects. 56:44 Created phone service, identified gaps and offered solutions. 01:01:36 Close relationship with owners, elevating service expectations. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

In this episode, Jimmy Purdy is joined by Jay from Teamtailor, who delves into the challenges of hiring technicians in the automotive industry. Jay shares his insights on the significance of employer branding and how showcasing a company's culture and values can attract the right talent. Together, they discuss the importance of authenticity in content creation, especially with platforms like TikTok and Instagram for connecting with the audience. 00:00 The Institute offers coaching without contracts, a tailored approach. 05:44 Embracing startup mindset, learning fast, innovating. 09:17 Culture drives promotion and brand success. 11:48 Standardizing and streamlining the interview process using software. 14:26 Opinionated about work ethic and gratitude. 18:49 Authenticity is key in creating content. 21:58 Client-focused tools for diverse hiring solutions. 24:35 Find diverse talent through multiple job boards. 26:30 Creative, fast, risky guerrilla marketing builds brands. 30:48 Passionate about driving long distances in a Prius. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

In this episode, Jimmy Purdy and Eric Merchant discuss the critical need for taking breaks and sabbaticals to avoid burnout, emphasizing the clarity it brought to his business approach. Jimmy and Eric also delve into the importance of accurate vehicle diagnostics, sharing a story where a misdiagnosed fuel filter was mistaken for a transmission issue. Finally, they highlight the emotional and operational challenges of running an auto shop, stressing the need for empathetic communication and mentorship. 00:00 Cross-country road trip covered 7500 miles. 07:04 Reluctant to allow people to fail. 07:42 Reluctant to be a mentor, but empathetic. 13:43 Rejuvenation brought clarity and fresh ideas. 14:21 Diverse approaches and resources for self-improvement. 20:06 Provide clients with needed information, not sales. 20:41 Repair your vehicle, it's your call. 25:02 Delay repairs, frequent tune-ups, misfires. Transmission issues. 27:58 Learning sticks and forces a better way of thinking. 30:23 Admit mistake, offer solution, avoid unnecessary stress. 34:48 Be actively involved in each job task. 37:40 Get the Gearbox podcast going and realize common struggles. 41:03 London current, bumper to bumper, fix blend door. 43:07 Built relationship, fixed film truck in Barcelona. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

In this episode, Jimmy Purdy is joined by guests Nick Valentine and Travis Smith. Nick and Travis discuss the joy and challenges of using and potentially breaking their equipment, emphasizing the importance of gaining trust from customers through personal experience. They tackle the issue of managing client expectations, detailing how they balance repairs and custom builds while navigating budget constraints and communication needs. Additionally, the conversation touches on the persistent problem of no-show clients and the strategies they employ to mitigate the negative impact on their business schedules. 00:00 "Gearbox podcast: Automotive repair and ownership insights" 04:36 Car quirks are fun stories for owners. 07:42 Quality customers are transparent about budgets and expectations. 11:49 Encouraging positivity while recognizing personal struggles. 13:04 Challenges of finding and developing talent. 17:27 Actively discussing improvement, embracing mistakes, prioritizing leadership. 21:59 Unpredictable schedule and last-minute cancellations impact work. 22:25 Prepare for long-term projects to handle disruptions. 28:17 Ensure item protection during extended handling and transport. 31:49 Costly engine repairs justify the overall price. 33:46 Questioning the value of invested time. 37:44 Estimating process, fear of losing jobs. 41:32 People asking for free ideas and work. 42:16 Working on sheet metal is cool. 47:46 Marketing involves showcasing cool products via media. 49:57 Focus on larger jobs, and delegate small ones. 53:03 Adjust hours for productivity, and minimize distractions. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE