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The Upsell Podcast

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The Upsell podcast is your resource for adding humanity, empathy and compassion to those interactions that matter in business, relationships and life. Whether it's customer service, leadership, employee engagement, community building, social media, culture change, communication skills, teamwork or any other ways we connect, this is your one-stop shop for learning to add value and build trust.

The Upsell podcast is your resource for adding humanity, empathy and compassion to those interactions that matter in business, relationships and life. Whether it's customer service, leadership, employee engagement, community building, social media, culture change, communication skills, teamwork or any other ways we connect, this is your one-stop shop for learning to add value and build trust.
More Information

Location:

Victoria, BC

Description:

The Upsell podcast is your resource for adding humanity, empathy and compassion to those interactions that matter in business, relationships and life. Whether it's customer service, leadership, employee engagement, community building, social media, culture change, communication skills, teamwork or any other ways we connect, this is your one-stop shop for learning to add value and build trust.

Twitter:

@RussLoL

Language:

English


Episodes

Episode 10 – Lifestyle Entrepreneurs Gen and Nick of The Great Anomaly - The Upsell Podcast – Better Communication for Your Business and Life

11/28/2015
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Lifestyle entrepreneurs Genevieve Gauvin and Nick Pineault of The Great Anomaly blog and podcast share their pros and cons of outsourcing and humanizing their customer service with their clients, all while travelling the world. Word of the Week: Outsourcing In the show, Russel, Gen and Nick discuss: their tactic for adding their personal, human tone... The post Episode 10 – Lifestyle Entrepreneurs Gen and Nick of The Great Anomaly appeared first on The Upsell Podcast.

Episode 9 – Social Media Consultant Rebecca Coleman on Starting Social Service - The Upsell Podcast - Adding Humanity to Your Business and Life

9/13/2015
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Social Media Instructor and Consultant, Rebecca Coleman, sits down with host Russel Lolacher to talk about why you should be on social media as a customer service channel. Word of the Week:SOCIAL (seemed obvious) In the show, Russel and Rebeccadiscuss: actionable tips to get you started on social thedangers of not being on social media... The post Episode 9 – Social Media Consultant Rebecca Coleman on Starting Social Service appeared first on The Upsell Podcast - Adding Humanity to Your...

Episode 8 – Your Customer Service Actions Have Consequences - The Upsell Podcast - Adding Humanity to Your Business and Life

9/5/2015
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It’s episode eightof The Upsell Podcast.Another solo episode as I dig into a few things that are on my mind or have happened to me recently. Segment #1 – Top of Mind “Let’s Flip Customer Service” The term customer service is losing it’s effect. It’s a department. It’s something company’s play lip service to. What... The post Episode 8 – Your Customer Service Actions Have Consequences appeared first on The Upsell Podcast - Adding Humanity to Your Business and Life.

Episode 7 – Consultant Michel Falcon Founder of Experience Academy - The Up

8/16/2015
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Inepisode seven of theThe Upsell Podcast, host Russel Lolacher talks to customer and employee experienceexpertMichel Falcon,founder of the Experience Academy. Word of the Week:EXAMPLE (as in “leading by…”) In the show, Russel and Micheldiscuss: why companies aren’t providing better customer and employee engagement with so many great examples of how to do it right. the... The post Episode 7 – Consultant Michel Falcon Founder of Experience Academy appeared first on The Upsell Podcast -...

Episode 6 – Author Stan Phelps from 9 Inch Marketing - The Upsell Podcast -

7/21/2015
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It’s episode sixof the podcast, The Upsell host Russel Lolacher (that’s me) talks to author, speaker and customer experience architect Stan Phelps, who is know for his “Goldfish Series”. Most notably, “What’s Your Purple Goldfish”about differentiation via added value and marketing to your existing customers via G.L.U.E (giving little unexpected extras). Word of the Week:... The post Episode 6 – Author Stan Phelps from 9 Inch Marketing appeared first on The Upsell Podcast - Adding Humanity...

Episode 5 – Make it Easy for Customers, You and Your Business - The Upsell

7/15/2015
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Welcome to the fifth episode of The Upsell Podcast. First, thank you for the great feedback and support you’ve shared since I launched. It’s amazing the people who come from every direction, seeing you put out something they feel a connection to and showing their care and attention. I’m only a few episodes in and... The post Episode 5 – Make it Easy for Customers, You and Your Business appeared first on The Upsell Podcast - Adding Humanity to Your Business and Life.

Episode 4 – Mike Russell from Victoria Police Department - The Upsell Podca

7/7/2015
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In the fourth episode of the podcast, The Upsell host Russel Lolacher talks to Victoria BC Police Department’s Mike Russell, who has significantly helped grow the brand and engagement in the community for his organization. Word of the Week:COMMUNITY In the show, Russel and Mike discuss the importance of community building to build trust; the... The post Episode 4 – Mike Russell from Victoria Police Department appeared first on The Upsell Podcast - Adding Humanity to Your Business and Life.

Episode 3 – Tricia Morris from Parature of Microsoft - The Upsell Podcast -

6/17/2015
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It’s the Upsell podcast, episode number three. I’m Russel Lolacher and I’m excited. I’m thrilled. We have our very first guest. It’s going to be Tricia Morris from Parature of Microsoft. We’re going to talk customer service. We’re going to talk omni channel. We’re going to talk self-service and what we really need to do... The post Episode 3 – Tricia Morris from Parature of Microsoft appeared first on The Upsell Podcast - Adding Humanity to Your Business and Life.

Episode 2 – Learning Situational Awareness - The Upsell Podcast - Adding Hu

6/17/2015
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It’s our second show ofThe Upsell Podcast and we discuss how important situational awareness is in the customer experience. You need to know what’s going on around you and make it a priority to act. If not, what is that saying about your interest in your customers or their business? Segment #1 – Top of... The post Episode 2 – Learning Situational Awareness appeared first on The Upsell Podcast - Adding Humanity to Your Business and Life.

Episode 1 – Introducing the New Meaning of The Upsell - The Upsell Podcast

11/10/2014
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Hello and welcome to the first episode of The Upsell Podcast. In thisshow, I talk about taking back the term “upselling” from its negative roots of manipulation and put a more meaningful spin on it. I think we can do better than just trying to get a bit more money out of customers without adding... The post Episode 1 – Introducing the New Meaning of The Upsell appeared first on The Upsell Podcast - Adding Humanity to Your Business and Life.