A Server's Journey-logo

A Server's Journey

Business & Economics Podcasts >

A Servants Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned over 34 years in leadership into this one hope- that he can help lessen the learning curve for people in all levels of the service community. Down to earth and homespun, Rocky aims to help put the right things first. It is Only by serving others that you truly earn the right to lead.

A Servants Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned over 34 years in leadership into this one hope- that he can help lessen the learning curve for people in all levels of the service community. Down to earth and homespun, Rocky aims to help put the right things first. It is Only by serving others that you truly earn the right to lead.
More Information

Location:

United States

Description:

A Servants Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned over 34 years in leadership into this one hope- that he can help lessen the learning curve for people in all levels of the service community. Down to earth and homespun, Rocky aims to help put the right things first. It is Only by serving others that you truly earn the right to lead.

Language:

English

Contact:

3526381255


Episodes

Bet on Talent: How to Win the Heart of Customers with Dee Ann Turner

9/11/2019
More
Want to know how Chick-Fil-A achieved its nation-sweeping success? It won the heart of its customers. Listen as one of the key motivators of Chick-fil-A's success, Dee Ann Turner, talks how to create a remarkable culture that rewards both your team and your guests. Turner emphasizes the importance of "principle" based leading rather than "rule" based leading, and even the reason why "My Pleasure" stuck and the chain achieved legendary customer service recognition.

Duration:00:37:43

A Server's Moment: New Beginnings

9/10/2019
More
Stephanie Harris, Executive Director of New Beginnings in Central Florida, talks how she extends servant leadership to her team.

Duration:00:02:57

CoPassion: Ray Strickland on Connecting Faith and Work

9/4/2019
More
In today's episode, Ray Strickland talks to us about his church partnership organization, CoPassion. Based in Jacksonville, Florida, Copassion focuses on a mission to transform college students into Christ-centered leaders. From providing mentors and internship opportunities to simply creating a community where spiritual growth is a priority, CoPassion sets out to bridge the gap between college graduation and to provide workplace readiness with Christ at the center.

Duration:00:42:17

A Server's Moment: Pick Up a Book

9/3/2019
More
When you have time, read a book about someone's life. This will enhance your ability to relate to your team, and even help you gain knowledge about the origins of your industry. Remember: knowledge is power! Happy reading!

Duration:00:02:13

Paper For Water with Katherine Adams

8/28/2019
More
Special guest, 13 year old Katherine Adams is the co-CEO of her own business. When Katherine and her sister, Isabelle, learned that a child died every 15 seconds from unclean water, their passion for bringing clean water to the world was sparked. Their organization, Paper for Water, trades hand-crafted origami for clean water wells all over the world. Join us in an episode with Adams, wise beyond her years, as we talk about the over 200 wells built in the name of a passion and desperate need...

Duration:00:33:12

A Server's Moment: Dee Ann Turner

8/27/2019
More
It is more important to be kind, than to be nice. What is "being kind?"

Duration:00:01:53

A Leader's Guide to Emotional Intelligence with Reese Mashaw

8/21/2019
More
Emotional Intelligence, Reese explains, is one of the defining characteristics of a great leader. Reese Mashaw, Director of Guest Services at one of the largest churches in America, dives into his most recent sermon on a huge aspect of emotional intelligence: self-awareness. With iconic TV character Michael Scott as our prime example, join us in an exploration of what it means to be self-aware and the work it takes to truly know yourself.

Duration:00:46:57

A Server's Moment: The Importance of Emotional Intelligence

8/20/2019
More
Read, read, read your team and your guests! Your non-verbal clues will be the key to knowing how to navigate the customer service and leadership waters. Listen, and really listen to your guests, customers, and co-workers, to see if they'll be receptive to your advice. Adapt accordingly, and step confidently onto the path of leading by serving others.

Duration:00:02:12

Why Should You Have a Leadership Coach? with Gary Crawford

8/14/2019
More
Join us for a multi-faceted episode: Our Epic Moment in Leadership features Jose Andres and over the 2 million meals he provided after Hurricane Maria, and our focus of the day centers on the value in having a leadership coach. Gary Crawford shares his passion for leadership and business coaching. and he takes a deep dive into how meshing that with his years of ministry experience provides the best results for his clients. Gary and his current mentee, Ray Halloway, talk about the importance...

Duration:00:54:37

A Server's Moment: Listen with Your Heart

8/13/2019
More
Just asking someone how their day is going can allow for a great moment to serve. Who can you really listen to this week in the workplace?

Duration:00:02:20

Burnout Lives Off of You Not Being Kind to Yourself (Laura Jack Part 2)

8/7/2019
More
Part 2 of our series with Laura Jack on extending compassion and avoiding burnout.

Duration:00:35:07

A Server's Moment: Know Your Team

8/6/2019
More
An oldie but a goodie; we're throwing it back to one of our favorite Server's Moments on cheap ways to authentically know and reward your team. Step one: Make a chart. Yes, that's right! Make a chart about your team's likes and dislikes, and surprise a member of your team with their fave non-fat, steamed milk espresso. Who says there aren't cheap ways to show your team that you care?

Duration:00:02:13

How to Extend Compassion without Exhausting Yourself

7/31/2019
More
How do you lead compassionately without feeling like it's an exhaustive journey? Laura Jack, author, life coach, compassionate leader counselor, and trainer for the Grief Recovery Institute talks creating a culture of compassion and the how and what behind relating to one another more effectively. Join us as we talk about preventing burnout and what words to use during one of our 9 (on average!) major moments of grief in life.

Duration:00:27:46

A Server's Moment: Who Gets the Credit?

7/30/2019
More
Are you setting up your team for success, or are you paving a way for your own glorification? Join Larry in a quick quote from former president Ronald Reagan that reminds us “There’s no limit to what a man can do or where he can go, if he doesn’t care who gets the credit.”

Duration:00:02:06

The Lincoln Park (Oakhurst) Project

7/24/2019
More
"Very seldom do you use the word humility when talking about the police force, but here in Lake County we can do that." Chief Broadway and Officer Colon of the Lake County police force talk how they serve the community and why they do it. Listen as we dive into their identifying of a need for the Oakhurst Project, a project that greatly changed the culture of the Clermont neighborhood, Oakhurst, by giving the area the care and connection it needed.

Duration:00:42:12

A Server's Moment: The Power of Refrigerator Praise

7/23/2019
More
Head back to one of our favorite moment classics: Remember how satisfying it was when Mom put your report card with straight A’s on the refrigerator for all to see? Adopt this same mentality at work; when someone gets a written compliment, post it everywhere so your team can celebrate with you.

Duration:00:03:03

How to Identify Your Burnout and What to Do About It

7/17/2019
More
Special guest Lauren Blackburn is an EXPERT on loving yourself and bringing yourself to a healthy place as a driven, growth-minded individual. She talks burn out, mental health, and taking care of yourself in the workplace.

Duration:01:07:55

Server's Moment: Deep Thanks

7/16/2019
More
Thank your team in a personal way. Recognize that someone has done something that ONLY they could do.

Duration:00:02:35

Do You Know Your 5 Ds? with Bing Oliver

7/10/2019
More
Bing Oliver introduces us to his 5 D model, a management model that exposes where you're at in the "leading" process. What "D" is your strength? What "D" is your biggest growth piece? Listen for more deep dives into how to grow your bottom line without compromising your leadership integrity.

Duration:00:58:47

A Server's Moment: Letters of Encouragement

7/9/2019
More
Write letters of encouragement to your team to inspire and promote a positive work environment.

Duration:00:02:17