A Sherpa’s Guide to Innovation-logo

A Sherpa’s Guide to Innovation

Business & Economics Podcasts


United States




E65: Necessity is the Mother of Invention

Ben & Jay come to you from their closets, reflecting on the sudden and dramatic changes occurring as a result of COVID-19. They discuss working (and podcasting) at home, what COVID-19 might permanently change, and how constraints unleash innovation. Politico: Coronavirus Will Change the World Permanently. Here’s How. Magnet Theatre – Virtual Improv Shows Atrium Health launches virtual hospital care at home for COVID-19 patients Charlotte Latin raising funds to 3D print face shields for...


E64: Zayna Khayat on The Future of Aging

Ben & Jay welcome back Dr. Zayna Khayat, Future Strategist of SE Health to discuss their new book, The Future of Aging. Zayna is also on the faculty of Singularity University and the Rothman School of Management. The Future of Aging is an exciting collaboration between SE Health and Idea Couture, a global strategic innovation and experience design firm. As "a counter-argument to the common thinking and discourse around aging put forth in academia, business and popular culture", this book...


E63: What's Behind Door #3? Interdependence & Modularity!

Ben, Jay & Will geek out on a great but less well-known theory of Dr. Clayton M. Christensen - Interdependence and Modularity. How do you develop a business model that fits your unique circumstances? From the first automobiles to light bulbs to Tesla and Electronic Medical Records, your Sherpas discuss a framework for product architecture and how to look at the dynamics of your industry value chain. They even dare to talk about single payor health care systems... References: Michael Horn -...


E62: Seth Ervin – Libraries as Platforms of Community Change

Can you name an institution more welcoming and inclusive than a library? Probably not. In this episode, we learn from Seth Ervin, Chief Innovation Officer at the Charlotte Mecklenburg Library, about how he applies innovation principles to design the library experience of the future. Libraries are a critical social infrastructure (a phrase elucidated by Professor Eric Klinenberg in his exceptional book Palaces for the People) and Seth and his team believe the library can act as a platform of...


E61: Remembering Dr. Clayton M. Christensen

Ben & Jay reflect on what Dr. Clay Christensen has meant to each of them, their experience meeting Clay and his wife, Christine, and a few parting thoughts in gratitude for this amazing man. memoriesofclay.com How Will You Measure Your Life? The Clayton Christensen Institute The Forum for Growth and Innovation at Harvard Business School Support the show (https://healthpodcastnetwork.com/)


E60: Kelly Leonard from The Second City - Improv is Human Being Practice

Ben and Jay open a new decade with an improvisational theatre, organizational learning, and human behavior rock star, Kelly Leonard. Kelly is the Executive Director of Insights and Applied Improvisation at Second City Works, overseeing The Second Science Project with the Center for Decision Research at the University of Chicago’s Booth School of Business. He’s the author of the critically acclaimed book “Yes, And”, a multiple TEDx speaker, and host of the podcast “Getting to Yes,...


E59: 2019 Sherpa State of the Union

Fellow innovators, esteemed podcast listeners, ladies, and gentlemen – We enter 2020 grateful for the wonderful 2019 behind us. Join us (Jay & Ben) as we review and reflect on the brilliant guests and special moments of 2019, conduct an assessment of the hypothesized Jobs to Be Done of listening to the podcast, and preview some exciting episodes coming down the pike. Thanks for listening, and stay tuned for more in 2020! Support the show (https://healthpodcastnetwork.com/)


E58: The Christensen Institute Asks the Theory About AVs, Tesla & AI

Ben & Jay close out 2019 with our good friends at the Christensen Institute. In a thought-provoking conversation, Rich Alton, Director of Emerging Research at the Christensen Institute and Chandrasekar Iyer, visiting fellow of Emerging Research and consultant at Tata Consultancy Services delve into their recent paper The Race for Autonomous Ride-Hailing: Developing a Strategy for Success. This is a great case study for applying the theory of disruptive innovation--why it's important to...


E57: Christi Zuber – Matrix Moments, Microclimates & Bridgebuilding

Ben talks to pioneer practitioner, leader and researcher on innovation and human centered design, Christi Zuber. Christi provides dynamic leadership to two progressive and collaborative innovation organizations – Aspen Labs and the Innovation Learning Network (ILN). Hear about her career journey, bridging the gap between innovation research and practice, her vision for the ILN, and who’s been inspiring her lately. Jean...


E56: The Chris Elmore - 5,000 Cold Calls, Bootstrapping, and a Beard You Can Hear

Chris Elmore rolls into the Sherpa studio--Company Evangelist for AvidXchange, a fintech unicorn based in Charlotte, North Carolina, as well as author, teacher, speaker, father of four, and husband of 25 years. Referring to someone as “one of a kind” can be kind of cliché, but Chris lives up to the billing. He’s a dynamic and authentic purveyor of innovation and entrepreneurship wisdom. Hear his perspectives on innovation, as well as the outlook for a blooming innovation and entrepreneurship...


E55: Everyone is Creative and Everyone is Welcome

“Everyone is creative. Everyone is welcome.” Long-time friends and Charlotteans Matt Olin and Tim Miner are the co-founders of Charlotte is Creative, a not for profit organization that develops programs and initiatives designed to break the Charlotte mold and re-make it with creativity—into a city that draws people in, excites them, and inspires them to invest their financial, social, and creative capital. Learn about some of the unique ways Matt and Tim foster a culture of creativity in...


E54: Michael B. Horn - The Jobs to Be Done of Education

Benjamin Franklin said, “An investment in knowledge pays the best interest.” Learn more about the Jobs to Be Done for which we hire education throughout our lives by listening to this episode, the third in our series on innovation in higher education, with co-author Michael B. Horn of the recently released book Choosing College: How to Make Better Learning Decision Throughout Your Life. Michael is the Chief Strategy Officer for the Entangled Group, an education technology studio, and a...


E53: Health Design Lab - A Bank Vault, MD Designers & a Custom Airstream

What does it look like when an organization has fully committed to human-centered design? It looks like this: https://www.healthdesignlab.com/ Learn from Robert Pugliese, Director of Innovation Design, and Dr. Kristy Shine, Director of Education and Research, about the Jefferson Health Design Lab, a creative space where people from different backgrounds come together to solve challenges and design a healthier future. In this engaging conversation, Kristy and Rob discuss how they gravitated...


E52 Part 2: Bob Moesta – Choosing Better for Learning and Healthcare

In the second segment of our super-sized “Bobcast”, uber-innovator and Jobs to Be Done expert Bob Moesta digs deeper into his recently released first book, Choosing College: How to Make Better Learning Decisions Throughout Your Life, co-authored with Michael Horn. The book isn’t just about the college decision--it encompasses life-long learning, whether it’s executive education, bootcamps, or on-line classes. Since many parallels can be made between the higher education and health care...


E52 Part 1: Bob Moesta – The Grad School Jobs to Be Done Interview

Bob Moesta rejoins the podcast during the release of his first book, Choosing College: How to Make Better Learning Decisions Throughout Your Life, co-authored with Michael Horn. In Part 1, Bob and Jay put Ben in the hot seat, conducting a live Jobs to Be Done interview about Ben’s process of picking a graduate school. This episode not only introduces Choosing College but also provides our listeners with another example of Bob’s renowned JTBD interview technique. Hear the Master compile Ben’s...


E51: A Healthcare Renaissance Man - Dr. Nisarg Patel

“I have a problem liking too many things.” Learn from Dr. Nisarg Patel, a healthcare renaissance man, about his journey into the world of medicine. Unafraid to “dive into the deep end,” Dr. Patel is a scientist and researcher of computational cancer genomics, synthetic gene circuits for engineered probiotic therapeutics, CRISPR/Cas9-mediated bacterial genome engineering, as well as applying machine learning to health policy and economics. He also worked in venture capital at Bessemer...


E50: The Design Value of Health with Steve Downs

What would it look like if Netflix was helping you stay healthy? Learn about how we can make health an inherent design feature in our everyday lives from Steve Downs, Chief Technology and Strategy Officer at the Robert Wood Johnson Foundation. In this, our 50th podcast episode, Steve paints a picture of a world intentionally designed to make it easier for individuals and communities to choose healthy behaviors. How do we get there? Listen and find out! We discuss behavior change theories,...


E49: Industry Integration and Serendipitous Collisions with Mike Biselli

Episode 49 features Mike Biselli, a healthtech entrepreneur and community-building pioneer with a bold vision for reimagining healthcare. Learn about how Mike planted a flag in the ground and determined to create a built environment that would foster serendipitous collisions to catalyze innovation and transformational change. The result: Catalyst HTI, a 180,000 square-foot industry integrator campus designed to bring health-tech start-ups and established health care entities together under...


E48 Part 1: Designing for Cultural Competency and an Inclusive Workforce

Our world is becoming increasingly complex and wonderfully diverse. How can organizations keep pace with this expanding diversity and design with cultural competency? Episode #48 Part 1 features Kinneil Coltman, Vice President and Chief Diversity Officer at Atrium Health; Elizabeth Watson, Manager of Innovation; and Ben Tingey, Manager of Innovation and, for this episode, in a hybrid role as host and guest. Listen and learn about how a large healthcare system champions diversity and...


E48 Part 2: Designing for Cultural Competency and an Inclusive Workforce

Our world is becoming increasingly complex and wonderfully diverse. How can organizations keep pace with this expanding diversity and assemble an inclusive workforce? Episode #48 - Part 2 features André Blackman and Touré McCluskey of Onboard Health, an organization dedicated to building a dynamic ecosystem of career acceleration opportunities to cultivate a powerful, inclusive workforce that is well equipped to solve some of our most pressing issues. When talented individuals who reflect...