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A Sherpa's Guide to Innovation

Business & Economics Podcasts

Are you looking to better understand and apply innovation theories, methods, and tools? Do you need to think about your business or industry in a different way? Join the Sherpas as they conduct spirited conversations and tell compelling stories to guide you along your innovation expedition. Get your gear ready! Business Model Innovation, Human-Centered Design and Strategic Partnerships @SherpaPod @HealthPodNet Music Credit: Aurus Audio

Are you looking to better understand and apply innovation theories, methods, and tools? Do you need to think about your business or industry in a different way? Join the Sherpas as they conduct spirited conversations and tell compelling stories to guide you along your innovation expedition. Get your gear ready! Business Model Innovation, Human-Centered Design and Strategic Partnerships @SherpaPod @HealthPodNet Music Credit: Aurus Audio


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Are you looking to better understand and apply innovation theories, methods, and tools? Do you need to think about your business or industry in a different way? Join the Sherpas as they conduct spirited conversations and tell compelling stories to guide you along your innovation expedition. Get your gear ready! Business Model Innovation, Human-Centered Design and Strategic Partnerships @SherpaPod @HealthPodNet Music Credit: Aurus Audio




E77: Dr. Debbie Salas-Lopez - The Girl From The Bronx

Ben & Jay have a memorable and inspiring conversation with Dr. Debbie Salas-Lopez, SVP of Community and Population Health at Northwell Health. Beyond her formal role, she is a nationally recognized speaker and educator for women leaders in medicine, with a focus on healthcare disparities and equity in care, cultural awareness and language appropriate services, and the impact of social and economic factors on access to care. Furthermore, Dr. Salas-Lopez has recently published a gripping...


E76: How Are You Doing? No, How Are You Really Doing?

Patrick Mulvaney & Victor Armstrong have very different but very important roles in the increasingly critical area of mental health and wellness. Patrick is Chef Owner at Mulvaney’s Building & Loan, a farm to fork restaurant in Sacramento, California. Victor is Director of the NC Division of Mental Health, Developmental Disabilities, Substance Abuse Services at the NC Department of Health and Human Services. Both are passionate about suicide prevention and both, as you will soon learn, are...


E75: A Pandemic, Recession & Revolution Walk Into a Bar - Anniedi Essien Serves Up Wellness

Ben and Jay celebrate A Sherpa's Guide to Innovation's "diamond" episode 75 with a real jewel, a woman who's on a mission to revolutionize wellness: Anniedi Essien - Chief Swagger Officer, CEO and Founder of Idem Spark. Anniedi talks about her personal and professional transformation from seasoned strategy and innovation consultant to a bold new entrepreneur. Get an inside view of a newly minted start-up - how she is adapting to a dynamic environment, bringing her unique blend of leadership...


E74: Unlocking Oceans of Demand - Avoiding The Prosperity Paradox

Ben & Jay are delighted to welcome back two researchers and thought leaders from the Christensen Institute, Efosa Ojomo and Rich Alton, to discuss their recent paper “Avoiding The Prosperity Paradox: How to build economic resilience in a post-COVID world.” This paper is a follow-up to the 2019 book Efosa co-authored with Dr. Clayton Christensen and Karen Dillon, The Prosperity Paradox: How Innovation Can Lift Nations Out of Poverty. It serves as a playbook, bringing this big idea of...


E73: Leaps of Faith and Logic - Josh Shabtai of Lowe's Innovation Labs

Learn about the Lowe's Innovation Labs from Josh Shabtai, Senior Director of Ecosystem, and how they use narrative-driven principles to imagine, explore, test. and create the future for Lowe's customers through emerging and exponential technologies. In this episode, we hear from Josh about: Lowe's for Pros JobSight@joshshabtai @LowesLabs @Lowes @LowesMedia @TheBenReport @SherpaPod @WillBehrmann - A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet...


E72: Spreadsheets Don’t Build Empathy – Steve Koch of Cast & Hue

Ben and Jay welcome Steve Koch, co-founder and Senior Vice President at customer experience consultancy Cast & Hue. Steve talks about his career transition from marketing and advertising to human-centered design, and the critical connection of customer experience to brand. He discusses how to overcome barriers to employing human-centered design to enhance the healthcare experience and how Jobs To Be Done enhances design work at Cast & Hue. In addition, Steve offers helpful advice for...


E71: Designing for Behavior Change with Amy Bucher, PhD

This episode’s guest is Amy Bucher, PhD, Vice President of Behavior Change Design at Mad*Pow, a strategic design consultancy working with industry leaders to create social impact. Amy is an expert in motivational design, behavior change, health, and happiness, and how technology can support them. She previously worked at CVS Health and Johnson & Johnson, and recently released an exceptional book published by Rosenfeld Media entitled Engaged: Designing for Behavior Change, which is the...


E70: ILN - A Springboard to Move Innovation Forward

How might we move innovation forward in the Covid-19 era and beyond? If you're an innovator in healthcare, you need to connect with the Innovation Learning Network. This episode features members of the ILN Core Team: Christi Zuber - Executive Director, Cynthia Bazan - Events & Operations, and Tim Rawson - Growth & Insights. In the words of Zayna Khayat, PhD, "the ILN helps turbo-charge our innovation work." This fun-filled conversation features topics like: And as we mentioned in the...


E69: Bermon Painter & the Job to Be Done of the EY wavespace™

Catch the wave! Bermon Painter is the EY Innovation and Strategy Director at the Charlotte EY wavespace™. He has spent the past 20 years with a focus on product strategy, customer experience, user experience design, and enterprise application development across numerous industries. He frequently speaks at conferences and facilitates workshops around the world on digital transformation, product strategy, and leadership. Bermon is also the president of IxDA Charlotte, a non-profit aimed at...


E68: Design at a Distance

Sherpa Host Ben Tingey talks with two Sherpa's Guide to Innovation podcast vets and innovation pros, David Phillips of Faster Glass and Eric Gorman of Wily LLC, about the rapid pivot to innovating virtually during COVID-19. Hear about what's worked well (technical moderators!), what's challenged them (customer discovery/ethnography), and what might endure for facilitating innovation work once we can gather in-person again. Design Sprint Bootcamp Oct 20-21, 2020 Charlotte, NC Wily was...


E67: Reflections from an Innovation Gladiator - Dr. Jean Wright

It's another closet studio edition! For episode 67 we have the privilege of listening to the brilliant mind and disarming wit of our Innovation Gladiator, Dr. Jean Wright, as she reflects on her impending retirement and the things she's learned as the Chief Innovation Officer at Atrium Health, such as: Throughout the episode you'll hear some surprise tributes sprinkled into the conversation as we bid a fond farewell to our leader. Thank you, Jean, for your years of wise leadership,...


E66: Debunking Design Thinking Myths with Jason Rome

Jason Rome of Skookum joins us on A Sherpa’s Guide to Innovation podcast again, this time talking about the common misconceptions and misapplications of design thinking. He pulls in his customer experience insights, just as he did on Episode 25, to explain how the value of design thinking is not found in the workshop event but in the subsequent iterations and execution of the work. Collected from years of human-centered design work with large organizations, Jason shares such nuggets of...


E65: Necessity is the Mother of Invention

Ben & Jay come to you from their closets, reflecting on the sudden and dramatic changes occurring as a result of COVID-19. They discuss working (and podcasting) at home, what COVID-19 might permanently change, and how constraints unleash innovation. Politico: Coronavirus Will Change the World Permanently. Here’s How. Magnet Theatre – Virtual Improv Shows Atrium Health launches virtual hospital care at home for COVID-19 patients Charlotte Latin raising funds to 3D print face shields for...


E64: Zayna Khayat on The Future of Aging

Ben & Jay welcome back Dr. Zayna Khayat, Future Strategist of SE Health to discuss their new book, The Future of Aging. Zayna is also on the faculty of Singularity University and the Rothman School of Management. The Future of Aging is an exciting collaboration between SE Health and Idea Couture, a global strategic innovation and experience design firm. As "a counter-argument to the common thinking and discourse around aging put forth in academia, business and popular culture", this book...


E63: What's Behind Door #3? Interdependence & Modularity!

Ben, Jay & Will geek out on a great but less well-known theory of Dr. Clayton M. Christensen - Interdependence and Modularity. How do you develop a business model that fits your unique circumstances? From the first automobiles to light bulbs to Tesla and Electronic Medical Records, your Sherpas discuss a framework for product architecture and how to look at the dynamics of your industry value chain. They even dare to talk about single payor health care systems... References: Michael Horn -...


E62: Seth Ervin – Libraries as Platforms of Community Change

Can you name an institution more welcoming and inclusive than a library? Probably not. In this episode, we learn from Seth Ervin, Chief Innovation Officer at the Charlotte Mecklenburg Library, about how he applies innovation principles to design the library experience of the future. Libraries are a critical social infrastructure (a phrase elucidated by Professor Eric Klinenberg in his exceptional book Palaces for the People) and Seth and his team believe the library can act as a platform of...


E61: Remembering Dr. Clayton M. Christensen

Ben & Jay reflect on what Dr. Clay Christensen has meant to each of them, their experience meeting Clay and his wife, Christine, and a few parting thoughts in gratitude for this amazing man. memoriesofclay.com How Will You Measure Your Life? The Clayton Christensen Institute The Forum for Growth and Innovation at Harvard Business School Support the show (https://healthpodcastnetwork.com/)


E60: Kelly Leonard from The Second City - Improv is Human Being Practice

Ben and Jay open a new decade with an improvisational theatre, organizational learning, and human behavior rock star, Kelly Leonard. Kelly is the Executive Director of Insights and Applied Improvisation at Second City Works, overseeing The Second Science Project with the Center for Decision Research at the University of Chicago’s Booth School of Business. He’s the author of the critically acclaimed book “Yes, And”, a multiple TEDx speaker, and host of the podcast “Getting to Yes,...


E59: 2019 Sherpa State of the Union

Fellow innovators, esteemed podcast listeners, ladies, and gentlemen – We enter 2020 grateful for the wonderful 2019 behind us. Join us (Jay & Ben) as we review and reflect on the brilliant guests and special moments of 2019, conduct an assessment of the hypothesized Jobs to Be Done of listening to the podcast, and preview some exciting episodes coming down the pike. Thanks for listening, and stay tuned for more in 2020! Support the show (https://healthpodcastnetwork.com/)


E58: The Christensen Institute Asks the Theory About AVs, Tesla & AI

Ben & Jay close out 2019 with our good friends at the Christensen Institute. In a thought-provoking conversation, Rich Alton, Director of Emerging Research at the Christensen Institute and Chandrasekar Iyer, visiting fellow of Emerging Research and consultant at Tata Consultancy Services delve into their recent paper The Race for Autonomous Ride-Hailing: Developing a Strategy for Success. This is a great case study for applying the theory of disruptive innovation--why it's important to...