ABA Banking Journal Podcast

Princess Castleberry began her career in risk management in financial services, and the biggest risk she sees today is that “leaders are in a capacity crisis.” Work experience, education and professional networks are undermined by this lack of capacity driven by emotional triggers, she says, which are in turn compounded by a massive wave of societal, economic and technological change. Now an instructional design expert and leadership speaker, Castleberry discusses how leaders can understand and manage triggers to enhance their capacity to lead with empathy. Castleberry will also be discussing these and other topics — including how to reduce “conflict waste” — at the ABA Annual Convention next month in Charlotte.

The rapid evolution of the financial services marketplace means the market for banking as a service is also evolving rapidly. From artificial intelligence to other new technologies to regulatory expectations, how is the partner bank sector shifting? On the season premiere of the ABA Banking Journal Podcast, Pathward Bank CEO Brett Pharr talks about the Sioux Falls, South Dakota-based partner bank’s strategy. Among other things, Pharr discusses:

The U.S. is experiencing a massive demographic shift driven by the aging Baby Boom generation, declining birth rates and shifts in immigration trends. What effect will aging have on the banking outlook? In the season finale of the ABA Banking Journal Podcast, ABA economist JP Rothenberg discusses how America’s aging population: Shifts balance sheet management strategies with a surplus of stable deposits by weaker localized loan demand.the risk profile

Alongside the commercial and consumer markets, institutional banking is one of three strategic pillars of $70 billion-asset UMB Bank. On the latest episode of the ABA Banking Journal Podcast, UMB’s Phil Mason discusses: recent expansion in HSA eligibility

What does the future hold for bank risk and compliance professionals? On the latest episode of the ABA Banking Journal Podcast, Krysti Cunningham of Security National Bank in Omaha, Nebraska — and winner of the 2025 Distinguished Service Award for Risk and Compliance — discusses:

Following the enactment of the One Big Beautiful Bill Act, hear from ABA experts on how key ABA-supported provisions on tax policy, rural real estate and health savings accounts in the budget reconciliation law will affect banks. Experts also discuss what to expect next in terms of implementation. Resources Click here to download the episode if you can’t see the player above.View a members-only staff analysis

ABA’s new online platform to provide members with free access to the Treasury Check Verification System is now live. On a special joint episode of the ABA Banking Journal Podcast and ABA Fraudcast — presented by Intrafi’s Banking with Interest podcast — ABA anti-fraud experts Paul Benda and Hannah Ibberson discuss the platform and how banks can put it to use. Among other topics, Benda and Ibberson discuss: Click here to download the episode if you can’t see the player above.Access the TCVS portal

Amid tariff-related volatility, how are small and midsize businesses and the banks that serve them faring? On the latest episode of the ABA Banking Journal Podcast — presented by Intrafi’s Banking with Interest podcast — John Buran, the president and CEO of Queens-based Flushing Financial discusses how tariff and trade policy-related volatility has compounded commercial client uncertainty based on interest rates over recent months and why uncertainty has slowed loan growth and investment. However, Buran also notes that lending has improved in the first quarter of 2025 compared to the same period in 2024, “possibly associated with the Fed keeping rates stable since the middle of the middle of last year. So I think that has helped somewhat. Banks are staying very close to their customers . . . so that they can come out the on other side in a favorable position.” Buran also discusses opportunities for community banks to gain market share in the New York City metro area real estate market and the potential for regulatory change under newly confirmed Fed Vice Chair for Supervision Michelle Bowman.

Jim Ryan has led Old National Bank through a massive wave of growth — through major mergers and organic growth, the Evansville, Indiana-based bank has reached $70 billion in assets and a footprint that extends from Minnesota to Tennessee. The bank has grown by 250% since Ryan moved into the CEO role in 2019. On the latest episode of the ABA Banking Journal Podcast — presented by Intrafi’s Banking with Interest podcast — Ryan discusses: on-fire Indiana Feverchair of the American Bankers Council Ryan also discusses the experience of leading Old National through the devastating mass shooting at a Louisville, Kentucky, bank branch in 2023 — a tragedy that claimed the lives of 5 victims, all of them bank employees. “We always felt like we were a family, but that definition of family was completely reinforced,” he says. “After you go through a tragedy like that, it takes a lot of love, it takes a lot of support, and it takes a lot of care.”

So-called “First Amendment auditors” have long filmed themselves trying to provoke police and other public officials into stopping them from recording in public settings. Now, some auditors are targeting banks, filming for hours outside bank branches and seeking to goad bank employees into calling law enforcement. The latest episode — presented by Intrafi’s Banking with Interest podcast — features tips from bankers and security professionals on how to handle a First Amendment auditor at a bank location while protecting bank employees and customers. ABA Banking JournalAccess tips

As independently owned and operated small businesses, fast-food restaurant franchisees have unique business needs. They have mobile and often part-time workforces, complex inventory management and the constant challenge of managing both a small business and being the face of a major brand. On the latest episode of the ABA Banking Journal Podcast — sponsored by Bix2x — Wendell Bontrager talks about how Sonata Bank is working with this unique market segment. For example, “we can come in at fractional costs to provide them things like telehealth, mobile phone insurance, pet insurance, in a way that is free to the employee but is done and sold through the franchisee,” says Bontrager. He outlines Sonata’s business of lending to “quick-service” restaurants, as they’re often called in the trade, paired with employee benefits, treasury management and a software-as-a-service platform for QSRs. Bontrager also talks about the health of the Nashville, Tennessee, market where Sonata’s community bank franchise is headquartered and how the organization has been able to capture talent with hybrid and remote workplace offerings.

Government-guaranteed lending requires special expertise and back-office functionality that grows increasingly expensive for smaller banks. On the latest episode of the ABA Banking Journal Podcast — sponsored by Bix2x — Chris Hurn and Jeremy Gilpin of Community Bankshares, a bank holding company in La Grange, Georgia, discuss how they are tackling that challenge. “To start one of these departments is very expensive for a lot of rural banks and credit unions,” says Gilpin, “It’s very prohibitive to enter the market space if you are a rural bank or even in an urban market where you do you know, maybe 5, 10, 20 of these loans a year.” Hurn and Gilpin are part of a team that has built Community Bankshares, parent of Community Bank and Trust of West Georgia, into a network of Small Business Administration and U.S. Department of Agriculture lending subsidiaries that work on a nationwide basis. They developed a model that allows the “the holding company [to] serve as a source of strength for the bank, not just the other way around, which is typical,” says Gilpin. Gilpin and Hurn discuss the company’s role as a white label lender, referral lender, participation partner or servicer for smaller banks that want to connect their clients to guaranteed loans and the strength of the bank model for supporting these businesses and agricultural enterprises.

Quantum computing is an entirely new way of processing information, and it has the power to solve extremely difficult computational problems much more quickly than binary computers. As the technology continues to advance, the latest episode of the ABA Banking Journal Podcast — sponsored by Intrafi’s Banking with Interest — explores how payments and banking might be affected by the technology. Among other topics, the episode addresses: This episode is presented by Intrafi’s Banking with Interest. Resources: quantum computing and paymentspost-quantum cryptography

The payment by the Federal Reserve of interest on bank reserves may sound like an abstruse matter of economic theory, but these payments are critical to bank operations and the Fed’s conduct of monetary policy. In the latest episode — sponsored by Intrafi’s Banking with Interest — ABA’s Jeff Huther discusses why proposals to end or reduce interest on reserves are misguided. Among other things, Huther discusses: Read more in Huther’s ABA DataBank post.

ABA’s Washington Summit just wrapped up, and this episode — sponsored by Intrafi’s Banking with Interest — features a main stage conversation with Travis Hill, acting chairman of the FDIC. In this episode, Hill discusses: FDIC’s supervisory appeals processbank merger reviews

April is Financial Literacy Month, a time when bankers think creatively about how to engage young people on topics of financial wellness. Citi’s Michelle A. Thornhill and Roads to Success’s Bashan Fernandez for a discussion of Citi’s approach to making financial knowledge fun and engaging. In this episode — sponsored by Intrafi’s Banking with Interest — they discuss several innovative approaches, including: financial empowerment workshopSami the Squirrel and the Great Acorn AdventureTeach Children to Save

In the wake of this week’s significant executive order directing the Treasury to eliminate the use of paper checks for federal government disbursements (and payments to the U.S. government), ABA’s Steve Kenneally joins the podcast for a conversation on what’s next for the payments system. In this episode — sponsored by nCino — Kenneally discusses: Bank On Read our ABA Banking Journal feature on “Is it time to kill the paper check?“

Legislators and regulators are strongly focused on policy related to payment stablecoins, most recently with the passage of the Genius Act in the Senate Banking Committee. On this episode of the ABA Banking Journal Podcast — presented by nCino — ABA’s Brooke Ybarra and Kirsten Sutton discuss the current policy and technology landscape on stablecoins. Among other topics, they talk about:

The big story of check fraud is not only its vast cost to the country and to individual victims, but simply the remarkable rate at which it is increasing. On this episode of the ABA Banking Journal Podcast — presented by nCino — we bring you a conversation from the ABA Fraudcast with ABA’s Paul Benda and Caitlin Piasecki of the United States Postal Inspection Service the enormous scale and challenge of addressing mail theft, a common venue for criminals to access paper checks. Piasecki describes how the internet serves as a perfect sharing and recruiting platform for criminals aiming to get their hands on as many paper checks as possible. Encrypted platforms are where criminal organizations in New Jersey can easily connect with those operating in Los Angeles, she notes. “We have seen a huge influx in the complex nature these investigations have taken, where previously it was a local group in a local area,” she says.

A century ago, in March 1925, Charles G. Dawes was sworn in as vice president of the United States. Being elected vice president of the United States — as Dawes was, alongside Calvin Coolidge, in a landslide — is usually a career pinnacle for an American politician, but Dawes’ vice presidency turned out to be more of a footnote in his eventful life. In the second part of this two-part podcast series — presented by nCino — Dawes biographer Annette Dunlap explores Dawes’ service as head of logistics for the American Expeditionary Force in World War I (an organizational feat never before pulled off in American military history), his work in international diplomacy during the 1920s, his vice presidency under Calvin Coolidge and how he engineered a bailout for his troubled bank in the throes of the Great Depression.