All Things Wood Floor

In Part 2 of this episode with T.J. Haas of Mad Science Flooring (www.madscienceflooring.com) in Syracuse, N.Y., T.J. and host Stephen Diggins discuss the right ways to use multi-disc and planetary sanding machines to get a floor flat while removing the scratches, how to choose your abrasives wisely in today’s wood flooring market, how T.J. has made a living out of doing things that nobody else wants to do, and how he charges a premium for his work and also finds new revenue streams for his business every year. They also talk about cool old wood floor sanding machines and funny machine maintenance mistakes. To read T.J.’s article “My Trigger Phrase: ‘Been Doing It That Way for 35 Years’” about his dad and why he cares so much about electrical safety, click here: https://bit.ly/jj23llearn Read T.J.'s article “Do You Need a Power Station? Yes, and Here’s Why” from the February/March 2025 issue of WFB here: https://bit.ly/fm25ftf To read T.J.’s ghost story about working at a bowling alley, click here: https://bit.ly/on24talkback

T.J. Haas of Mad Science Flooring (www.madscienceflooring.com) in Syracuse, N.Y., grew up learning anything and everything about bowling lanes and wood flooring, and today he continues that legacy. In Part 1 of T.J.’s episode, hear T.J. and host Stephen Diggins discuss what it was like growing up in bowling alleys; the story of his dad’s health issues and why he’s so passionate about hooking up electricity safely and correctly; modern advances in dust containment; creepy ghost stories from working on jobs, and funny stories about the first jobs T.J did on his own. Look for Part 2 of T.J.’s talk with Stephen Diggins coming soon. To read T.J.’s article “My Trigger Phrase: ‘Been Doing It That Way for 35 Years’” about his dad and why he cares so much about electrical safety, click here: https://bit.ly/jj23llearn To read T.J.’s ghost story about working at a bowling alley, click here: https://bit.ly/on24talkback

In this sponsored episode, host Stephen Diggins dives into the world of wood floor experts Mike Hoy and Chris Pester, who have decades of experience in wood flooring and are now representing GameTime. GameTime now offers everything from vinyl graphics to coatings for sports floors and residential floors. Mike, Chris and Stephen discuss how vinyl graphics have transformed the world of sports flooring, the sponsorship opportunities they create, the training available to use these products, how to deal with environmental conditions when dealing with maple sports flooring … and much more, including Cosmo the Peacock. Learn more about GameTime Wraps at https://gametimewraps.com.

Lifelong wood flooring pro Ron Teljeur of Acorn Wood Floors in Aldergrove, British Columbia, grew up in the wood flooring business with his father, went to college to study physics and ended up circling right back to wood flooring—a job he still loves. In the years since he graduated, he started his own business, sized up, sized back down, and learned a lot along the way, becoming a specialist in renovations and particularly the top-nail 5/16-inch flooring that is still common in the region and in small pockets in the United States. See Ron’s article about the tools and techniques involved in top–nail flooring here. See his Trick of the Trade for repairing shake here. You can watch his video with a useful trick for board repairs here.

Aaron Sheaves of Sheaves Floors in Weyers Cave, Va., has been on wood flooring job sites as long as he can remember, but one thing he never would have predicted would be how posting on TikTok would transform his business — and generate income. On this episode, he and host Stephen Diggins discuss how he got started on the platform and the impact it’s had on his business, as well as what it’s like working on historical homes in his Virginia area, particularities of working with heart pine, how he ended up working on job sites with his mom, and much more. Find Aaron Sheaves on TikTok: https://www.tiktok.com/@grain_lyfe Watch the video tour of Aaron's "Most Organized" winning van here: https://bit.ly/22sheaves See Aaron’s wavy bent-wood floor here: https://bit.ly/am17sheaves See one of Aaron’s heart pine projects here: https://bit.ly/222wfotwheartpine See the project with the butler bell: https://bit.ly/221wfotwstairs See the tiny pneumatic sander for between balusters: https://bit.ly/am22tot

In Part 2 of this episode, João and Susy Dias of Fino Oficio continue their conversation with Stephen Diggins and explain why they only hire people with no experience in the wood flooring industry, how they manage to charge so much more money than other wood flooring companies, how they work together as husband and wife, how they handle client relations so that customers realize they don’t have to worry about their wood floors, the mindset common to all elite wood flooring pros, and much more.

In Part 1 of this episode, listeners will discover the origin story of how couple João and Susy Dias of Fino Oficio in Lisbon, Portugal, went from no experience in wood flooring to being one of the best-known wood flooring contracting companies in the world, why they are always willing to help other wood flooring pros, what it has been like to participate in the Workcamp Parkett gatherings in Europe, and the inside stories from some of their most out-of-the-box and award-winning wood floors—including why João decided to add fire to the lacewood in their 2024 WFB Design Award-winning floor.

Occupational therapist Jennifer Hale spends all day every day helping people do their jobs without pain, and in this episode, she's concentrating on hardworking wood flooring pros. Jennifer and host Stephen Diggins talk about how pros are really "industrial athletes," and how they need to train just like any other athlete to perform their jobs without injuries or pain. She explains why nutrition and hydration are so important for preventing pain, as well as her top tips for helping wood floor pros age well. She and Stephen also go through examples of real-life wood floor pros and her feedback for them as they try to preserve their bodies and work well without pain.

When Adam Bissey was a wood flooring contractor, he saw how so many retailers were missing opportunities, and so he made the leap to open a retail location of his own—one that is now a thriving staple on the Jersey Shore. In this wide-ranging conversation, host Stephen Diggins and Adam discuss the challenges of starting as a retailer; how Floors by the Shore succeeds by focusing on excellence in every way, from subfloors to customer service; why he’s so focused on healthy products; why profitability is so critical; and much more.

Lifelong wood flooring pro David Ford of Stauf USA is back to talk with Stephen about some important issues in the wood flooring industry, including reverence for the previous generations of pros and the importance of training and work ethic. They also discuss ideas for other value-added things wood flooring pros can do to increase margins on every job, the incredible potential there is in the wood flooring industry to make a lucrative living, and some sound financial advice about planning for retirement (something many pros don’t do). As a bonus, David, a native to the Memphis area, has some insider knowledge to share about none other than Elvis Presley!

When Kent Rogerson and Jamie Lambert of South Carolina’s Low Country Flooring got their first wood flooring job, they had never even seen the tools required to do the trade. But they learned quickly and grew the business—and then realized they had to down-size the company as they pursued their obsession with quality. In this episode, they detail the hilarious details of their first install, sanding and finishing jobs; what they look for (and don't look for!) in employees; and some of their practices and philosophies that put them among the wood floor industry’s sanding and finishing elite—and allow them to charge accordingly for their wood floors.

Steve James transitioned from a career at General Motors to the lumber industry when he became CEO of Frank Miller Lumber in Indiana, transforming the company culture there to create a motivated long-term workforce. James and host Stephen Diggins discuss the challenges of a lumber business focused on quartersawn lumber, as well as James’ insights as a member of the Maxwell Leadership Certified Team.

Matt Garcia was a typical wood flooring pro with a small company of craftsmen when he moved to Texas and realized he had a huge opportunity to grow his business—but after trial and error, he also realized that in order to grow his business AND be profitable, he had to work on his business, not just in his business. Hear his advice about what he learned and the key changes he made that have transformed his company, improved quality and motivated his employees.

When the U.S. government needed the massive chevron floor replaced in the Mellon Auditorium in Washington, D.C., Universal Floors tackled the job with the help of some friends, including Kent Rogerson and Jamie Lambert from Low Country Flooring. Hear Universal Floor’s Sprigg Lynn, along with Kent and Jamie, discuss the intricacies and complications of handling this job. In Part 2 they reveal more about the installation, sanding and finishing, and how when it comes to jobs of this magnitude, you need to lean on fellow pros to make it all happen.

When the U.S. government needed the massive chevron floor replaced in the Mellon Auditorium in Washington, D.C., Universal Floors tackled the job with the help of some friends, including Kent Rogerson and Jamie Lambert from Low Country Flooring. Hear Universal Floor’s Sprigg Lynn, along with Kent and Jamie, discuss the intricacies and complications of handling this job. In Part 1 they discuss demo, subfloor prep, installation and more.

Angelo DeSanto is one of Wood Floor Business’s most popular authors and bloggers—in addition to running his own wood flooring business in Rancho Cucamonga, Calif. He and Stephen talk about how he stands up to contractors to get paid on time, the seemingly simple details that make a skilled wood flooring pro, and the accident that almost took his life—and how he managed to recover his health and his business.

Loba-Wakol’s Tyler Myatt and Cash Pyle both grew up in the wood flooring industry before they began their careers working for wood floor industry leader Loba-Wakol. Now they use their knowledge to not only help contractors learn how to use the latest cutting-edge products in the industry but also improve everything from their sanding techniques to their pricing for jobs. Hear what they see out in the field and advice they have for wood flooring contractors to improve their businesses.

Although still in his early thirties, Chicago wood floor pro Matthew Szyszka of Floor Master Company has made a name for himself and won awards for his intricate custom wood floors. In this episode, he discusses the details on some of his award-winning jobs, how he promotes custom work to his clients, thoughts about getting more young people into the trades and more.

John Stern’s experience in the industry goes back to before Brazilian species were imported into the U.S. and when the Oval Office still had a wood-look vinyl floor. As the founder of industry stalwart Kentucky Wood Floors, he worked for multiple presidents, traveled to foreign wood flooring mills, sold his flooring to be used in prestigious locales around the world and partnered with famous people to market his products. Today he’s still involved in the industry with his company Louisville Wood Floors; hear his insights about the industry’s past and where it’s at today.

Tom Ourada combines wood flooring craftsmanship with sheer artistry to do wood floors like no one else does wood floors. His months-long projects can result in intricate hand-cut wildlife scenes or out-of-the-box modern designs, but they all stem from a passion for looking at a tree and imagining the possibilities. Hear Tom explain his inspiration and his process.