Art of Consulting Podcast

00;00;00;01 - 00;00;31;05 Andy Hey, everybody, today I want to talk about the things we can do and decisions we can make ahead of time before something becomes an issue. Recently, most of us know about the government shutdown that had recently occurred. This is being recorded, November 24th, so of 2025. So anybody who wasn't aware of it in the US, the government had shut down, which was affecting air traffic because the air traffic controllers, some of them were having difficulty getting to work and some of them were being overworked because the government wasn't funded and they weren't getting paid. 00;00;31;05 - 00;00;47;13 Andy So I had to travel during that week. And what happened was I was I knew I would be able to get out of my home airport in Phoenix, of course, if the flight gets delayed. I just got home so it wasn't as big of a deal, but if I was going to my destination, I had to connect to get home. 00;00;47;13 - 00;01;10;21 Andy I couldn't get a direct flight, so I knew already I had to connect through another airport, which was a was another challenge. And of course, the whole network of of flights were being affected. So what I ended up doing was I postponed that trip because my feeling really was that once I get on that plane out of Phoenix, I had no control over when I could get back. 00;01;10;23 - 00;01;32;18 Andy I knew I had a flight booked to come home and you know, that was scheduled to come home, but I didn't know if that flight was going to be there. And and during the time when I was supposed to return home, there's about 10% of the flights they were expecting to be affected in the US. So there was a high potential that I was I was going to have an issue with my flight getting home. 00;01;32;18 - 00;02;08;08 Andy So really what I looked at was, you know what decisions can I make today to affect or put myself in a place where I'm not negatively affected by decisions that are out of my control? And so that's what I did. I just rescheduled my my trip to that client and, and, going in the future. But when I looked at, you know, look, talked about this, I thought about other sort of decisions that we make where they are one off things where we can make a choice and look at, you know, what decision can I make today where it's something that's not out of my control, but there's also much of our lives are spent 00;02;08;08 - 00;02;34;01 Andy dealing with things that have already occurred and where especially there's possibly high stress. And I go back. I recorded an episode way, way, way, way back. It was episode number nine. So this goes back to early in the Art of consulting days, one of the first episodes. So and in that episode, I talk about a lot of stress, especially when your subconscious is working on things as you sleep. 00;02;34;02 - 00;02;50;13 Andy This is one reason why we wake up at 3:00 or 3 a.m., and we have a hard time going back to bed, is because our subconscious is really working on the issues that are unresolved, and in that episode, I talk about some ways to deal with that. A couple of ways. You know, I recommend going back and listening to it. 00;02;50;13 - 00;03;14;03 Andy You can hear how young my voice might sound back then, and hopefully it sounds young. But anyways, one of the things is to immediately get up and write down all the things that are that you know are on your mind that are causing stress, and then immediately identify which ones are connected because. And then identify a step that you're going to make today to deal with that. 00;03;14;03 - 00;03;33;22 Andy One of the approaches to that is because often we can we can do things that will affect multiple areas in our lives. So and, you know, in that episode, I talk about the fact that if we don't do it, it's okay, because tomorrow morning we'll just wake up at 3 a.m. and our subconscious will remind us that we still have an outstanding task to do. 00;03;33;22 -...

The Art of Consulting Podcast – Episode Transcript Hosts: Andy Fry & Cat Lam Episode Topic: Non-Disclosure Agreements and the Power of Keeping Information Confidential [00:00 – Intro Music] Andy Fry & Cat Lam (together): Welcome to the Art of Consulting Podcast with Andy Fry and Cat Lam. We are seasoned IT consultants, CPAs, and professional-development connoisseurs. Each episode we bring you an inspiring message to help you discover that X-factor as a professional in your field so you can gain the success you know you deserve in your career and in your life. [00:15] Andy Fry: Hey everybody, today I want to talk about non-disclosure agreements and keeping information close to our chest. One of the things that, as a consultant, you've either already signed or you will sign—especially if you're new to consulting—is a non-disclosure agreement, or what's commonly called an NDA. It really is a confidentiality agreement that says you're not going to share information that is not already public with people who shouldn't have it. Publicly traded companies require this because if you have access to their financials, or you're in meetings where they're about to disclose material non-public information, you possess something valuable. If you start talking to other people, sharing that privately, or—worse—publicly, you can be sued, fired, or face a whole range of consequences depending on the severity. Most NDAs are signed purely for protection; you sign it, you agree not to share, and most of us never have to worry about it day-to-day. But the broader concept of confidentiality is absolutely critical in consulting—and, honestly, in our personal lives too. [01:10] The number-one reason it matters? We're trying to prove we're trustworthy. Trust is a huge thing for me. I even wrote a book called The Trust Paradigm (there are actually three books with that title, but mine's the one with Andy Fry on the cover). I wrote it because I wanted to figure out: What is trust? How do you build it? How do you measure it? As consultants, we prove trustworthiness through integrity—making sure the information we hear isn't used for our own benefit. "Our own benefit" can be financial (classic corporate espionage—yes, it happens at the corporate level too, not just governments). Or, more commonly, it's the ego boost of feeling important because we "know something" and get to tell it. [02:05] I've always treated any confidentiality agreement as lifelong. I have clients I haven't worked with in years. The information I learned back then—probably all public by now—but there could still be context, reasons behind decisions, who said what about letting someone go or selling a division… I view that NDA as in perpetuity. I'm never going to talk about it. I recommend everyone adopt that mindset. I actually had a client bring me into a highly sensitive project with only a handful of people in the loop. They told me point-blank: "We're bringing you in because you've proven in the past you don't share things you hear." They still made me sign another NDA. I signed it and said, "Just so you know—when I sign this, I treat it as forever." [03:00] Organizations can and do test for leaks. At high-clearance levels it's obvious, but even regular companies sometimes plant slightly different versions of the same information to see who's talking. So ask yourself with every piece of information: Is this my story to tell? I once had a family member share something very personal that was happening with my immediate family—me, my wife, and our two kids. It wasn't their story. I told them, "That wasn't yours to tell." It hurt because it showed a lack of boundary awareness. [03:45 – Personal story – Calgary street encounter] I was walking in Calgary for a client, and a friend's wife comes out of an apartment building that definitely wasn't where they lived. Eyes got big, I nodded, kept walking. I spent the next week wondering, "Do I tell my friend?" A week later...

Why We Should Assume Someone Is Always Recording In this solo episode, Andy Fry reflects on how everyday behavior—inside and outside the workplace—shapes our personal brand and professional reputation. Through personal stories and relatable lessons, he reminds listeners that in today's world of smartphones and social media, every action could be on record. Andy shares an eye-opening story about visiting a college track team whose coach insisted her athletes greet everyone politely because "you never know who you're talking to." That lesson sparked a deeper conversation about professionalism, reputation, and emotional control—especially when stress, anger, or frustration threaten to take over. 💡 Key Takeaways Professionalism never turns off: Your personal and professional conduct are one and the same. Every interaction matters: Treat people kindly—you never know who's watching or recording. Control the triggers: Catch negative emotions early and reset before reacting. Grace and forgiveness: If you make a mistake, own it, apologize, and move forward. Stop glorifying others' failures: Resist the online culture of finding joy in others' missteps. Andy closes with a reminder to lead by example, forgive quickly, and always put your best self forward—on and off camera.

Power Moves: Inside Energy Innovation and Consulting with Ashton Fox In this episode, Cat sits down with Ashton Fox, President of Onix Energy, to explore how consulting and executive leadership are reshaping the future of energy. With an impressive career spanning renewable energy, natural gas, and electricity supply, Ashton brings a wealth of experience on scaling organizations, transforming business models, and leading companies through high-stakes change. Ashton shares how he helped transform a negative-revenue startup into a $150M powerhouse, scaled solar and renewable operations across new markets, and shifted an energy supplier from 10% to 100% renewables. But beyond the numbers, he dives into what it really takes to be a transformational leader: building trust, managing culture during rapid growth, and creating sustainable strategies that last. Key Insights You’ll Learn Energy Leadership: How Ashton navigated the transition from fossil fuels to renewables while maintaining profitability and growth. Scaling with Purpose: Lessons on expanding a company’s footprint from one market to six while multiplying revenue by 15x. The Consulting Mindset: Why consulting skills are crucial for energy executives — from solving complex problems to guiding strategic pivots. Sustainability in Action: How to implement efficiency programs that save clients 25% on energy costs while driving impact. Executive Lessons: Ashton’s take on building recurring revenue streams, transforming company culture, and positioning businesses for long-term success. This conversation is a must-listen for consultants, executives, and anyone interested in how innovation, leadership, and consulting expertise intersect in one of the world’s most important industries. 🌐 Official Podcast Title Power Moves: Inside Energy Innovation and Consulting with Ashton Fox 🔗 Where to Find our Guest What Guest is Promoting: https://onixenergy.com/ LinkedIn: https://www.linkedin.com/in/ashtonfox1/ 👤 Guest Bio – Ashton Fox Ashton Fox is a visionary C-Suite executive with extensive experience in strategic leadership, enterprise transformation, and organizational growth in the renewable energy sector. As the former CEO of a solar EPC company and COO of a natural gas and electricity supplier, Ashton has a proven track record of scaling organizations, driving market expansion, and delivering exceptional shareholder value. During his tenure at the energy supply company, Ashton transformed the organization from a negative revenue startup to an entity with $150M in assets, expanded its footprint from one market to six, and increased the customer base and revenue by 15x. He pioneered the company's transition from 10% to 100% renewable energy sources and developed comprehensive energy efficiency programs resulting in average customer savings of 25%. At the solar EPC company, Ashton led strategic growth and market expansion, scaling the sales organization by 50% while maintaining profitability and establishing strategic partnerships with key equipment suppliers. Currently, Ashton is the President of Onix Energy, where he focuses on energy procurement and specialized sustainability programs for commercial clients. He also provides executive-level consulting services to renewable energy and cleantech organizations, focusing on strategic growth initiatives, operational excellence, and market expansion strategies. He specializes in transforming traditional energy companies into renewable energy leaders while establishing recurring revenue streams and optimizing financial performance.

In this episode of the Art of Consulting Podcast, hosts Andy Fry and Cat Lam sit down with Drew Mair, President of Ridgeline Solar, to explore his inspiring journey from Alberta’s oil and gas sector to building one of the most respected solar manpower companies in Western Canada. Drew shares how his early career as an electrician shaped his transition into renewable energy, and the challenges of moving from “one guy in a truck” to running a full-fledged solar construction business. He talks candidly about balancing golden handcuffs with flexibility, the risks of entrepreneurship, and the mindset shift from being self-employed to leading a team. The conversation dives into: Starting Ridgeline Solar – why Drew left the oilfields to build something of his own Golden Handcuffs vs. Flexibility – making the choice to prioritize freedom and family over security Scaling a Business – moving from solopreneur to building teams, hiring operations managers, and creating systems Pipeline Fears – how Drew manages the ever-present fear of “dry spells” in project work Quality and Transparency – why Ridgeline Solar stands apart, with in-house electricians, rigorous QA, and complete transparency with customers Future of Solar Energy – the growth of utility-scale projects, opportunities in Alberta and beyond, and why Drew welcomes any innovation that moves clean energy forward Whether you’re an entrepreneur, energy enthusiast, or someone curious about the future of renewables, this episode delivers real-world lessons on resilience, leadership, and innovation. Where to Find our Guest What Guest is Promoting: Ridgeline Solar LinkedIn: Drew Mair Guest Bio Drew Mair – President, Ridgeline Solar Drew Mair is the President of Ridgeline Solar, a company specializing in utility-scale solar manpower solutions. With over a decade of experience as an electrician in Alberta’s energy sector, Drew transitioned from oil and gas to renewable energy, driven by a desire for flexibility and a passion for building something of his own. Starting as a solopreneur—just one person and a truck—he grew Ridgeline Solar into a respected organization known for its operational excellence, transparency, and commitment to quality. Drew’s leadership focuses on building strong teams, delivering high-value solar projects, and continuously improving processes to set new standards in the industry.

Breaking Barriers: Svetlana Winters’ Journey from Russia to CFO in American Oil & Gas In this episode, we sit down with Svetlana Winters, CFO at Alteriver, whose journey from Russia to the executive boardroom of a U.S. oil & gas company is nothing short of inspiring. Svetlana shares how she left a top finance role in Russia to start over in the United States—facing language barriers, cultural challenges, and the uphill climb of rebuilding her career from the ground up. Her story is a testament to perseverance, adaptability, and the strength required to thrive in male-dominated industries. Key Insights You’ll Learn Starting Over with Courage: How Svetlana navigated language and cultural barriers while rebuilding her career in a new country. Leadership in Oil & Gas: The realities of being a woman leader in a highly male-dominated sector—and how she earned respect through expertise and resilience. The CFO’s Role Beyond Numbers: Why financial leadership is about relationships, trust, and proactive decision-making, not just balance sheets. Building Trust as a Leader: Svetlana’s three-part formula for becoming a trusted advisor: build credibility through action, anticipate needs, and communicate with clarity. Global Lessons in Leadership: The cultural differences in management styles she’s observed across Russia, the U.S., and beyond—and how they’ve shaped her approach. Svetlana’s journey shows that even when you have to start over, determination, strategy, and a positive outlook can take you to the very top. 🌐 Official Podcast Title Breaking Barriers: Svetlana Winters’ Journey from Russia to CFO in American Oil & Gas 🔗 Where to Find our Guest What Guest is Promoting: https://alteriver.com LinkedIn: https://www.linkedin.com/in/svetlanawinters/ 👤 Guest Bio – Svetlana Winters Svetlana Winters is a seasoned finance and accounting leader with over 25 years of experience spanning FP&A, regulatory compliance, and strategic financial management. Currently serving as CFO at Alteriver, Svetlana has driven transformative initiatives including a $70 million cost recovery, IPO-critical audits, and the overhaul of asset management systems. Her career includes senior roles at industry giants like Baker Hughes, CNJ Energy Services, and Tubular Solutions, where she led GAAP/IFRS compliance, tax strategy, and capital planning. Svetlana holds both a master’s and bachelor’s degree in accountancy and auditing from the East Siberian University of Technology, is a certified financial director and professional accountant through IFAC, and is fluent in English and Russian. Her global perspective, technical expertise, and passion for mentoring make her a powerhouse in the world of finance and a role model for aspiring leaders.

Fractional CFOs: Turning Financial Chaos Into Strategic Wins with Emily Statler In today’s episode, Cat welcomes Emily Statler, a seasoned Fractional CFO and Financial Coach who has spent more than 20 years helping consultants transform financial headaches into strategic victories. Emily shares how fractional CFOs are no longer just for big corporations — consultants, solopreneurs, and small-to-mid-sized firms can all benefit from high-level financial guidance without the burden of a full-time hire. Together, Cat and Emily dive into three key perspectives: For solopreneurs and consultants: How to know when it’s time to bring in financial expertise (hint: when your bank balance is always scraping zero or you’re working nonstop with little to show for it). For growing firms: Why having clean books, cash flow clarity, and an exit strategy early on is critical if you want to scale or eventually sell. For aspiring fractional CFOs: Emily’s own journey from bookkeeper to trusted financial partner, including how to land that first client and build confidence in this fast-growing field. They also unpack hot topics like: How CFOs often bridge finance and operations What buyers really look for when valuing a consulting business Why having a clear exit strategy is essential, even if you never plan to sell The mindset shift required to stop “DIY-ing” everything and start building a sustainable business This episode is packed with actionable insights for consultants who want to not only hit revenue goals but also build a business (and life) they actually love. 🔗 What Guest is Promoting Emily’s latest work can be found at Starr Books. If someone enjoyed the show, shoot me a connection on LinkedIn—I'm all about meeting new people, swapping ideas, and growing together... 👉 Connect with Cat on LinkedIn 👤 Guest Bio – Emily Statler Meet Emily Statler, a Fractional CFO and Financial Coach with 20+ years of experience helping consultants turn financial headaches into strategic wins. Emily empowers consulting professionals to master cash flow, boost profitability, and truly enjoy their financial journey. Her passion lies in connecting financial strategy to both business growth and personal fulfillment—ensuring clients not only hit revenue targets but also achieve the life goals that matter most. Emily’s approach goes beyond spreadsheets, focusing on financial freedom that lets consultants scale their impact and live their dream lifestyle. Outside of work, you’ll find her soaring on new adventures, spending time with family, and prioritizing self-care.

Andy shares a story of a difficult time in his life where an apparent unassuming event helped move him forward and change his perspective. This began a path a consistent changes for the better.

In this episode Andy walks through two approaches he's used to achieve goals that take a long time to accomplish. How to breakdown goals into smaller components and how to continue a consistent approach to achievement.

In this episode Andy discusses that there is typically one project that defines our career, will we continue in consulting, or will will switch careers. He discusses the signs and when this typically occurs as well as how to approach it. Its also a reminder for more seasoned consultants that this happens to others (and you may have forgotten it happened to you) and it may happen with minor changes in our careers.

In this episode of The Art of Consulting, Andy Fry explores the transformative concept of the Law of Abundance, challenging the scarcity mindset that often limits our potential. He highlights the universe's boundless resources and emphasizes the need to move beyond beliefs such as "there’s not enough time, money, or opportunities." Through personal stories and actionable strategies, Andy offers guidance on shifting perspectives and embracing abundance as a pathway to success. From identifying how scarcity is used in sales tactics to underscoring the value of creativity and consistent effort, Andy provides practical tools for breaking mental barriers and unlocking hidden opportunities. His message is inspiring yet pragmatic: abundance is real, but achieving it requires belief, intentional action, and the willingness to collaborate. Episode Summary: Understanding the Law of Abundance: The universe provides abundant resources, but scarcity is a mindset that often limits us. Scarcity creates urgency and pressure, often used in sales tactics like "limited time offers" or "only a few left." Shifting the Mindset: Focusing on abundance allows for creative solutions and opportunities. Stress and limitations arise when scarcity dominates your thoughts. Work and Action: While resources are abundant, effort and work are required to access them. Examples include desalinating water from the ocean or mining natural resources. Belief and Creativity: Believing in abundance helps you see opportunities where others see limitations. Creativity plays a key role in defining and pursuing your goals. Personal Stories and Insights: The speaker shares a story about finding money at Legoland and the importance of effort, even when resources seem readily available. They highlight that collaboration and persistence are often necessary to achieve goals. The Takeaway: The law of abundance is not about waiting for things to magically appear but believing that resources exist and working towards them. Visualizing your goals, staying creative, and taking action are essential for success. Episode Highlights:

In this thought-provoking episode of The Art of Consulting podcast, Andy discusses the "50-Minute Focus" technique. Throughout the conversation, he sheds light on critical lessons about identifying productivity pitfalls, the significance of adapting dynamic strategies, and leveraging unconventional approaches to foster successful personal and professional habits. From the transformation of time management techniques to the essential role of prioritizing tasks, Andy offers a treasure trove of insights and practical guidance for consultants seeking to excel in their personal and professional lives. Episode Summary: Introduction and Reflections from 2020 (00:06 - 00:44): The episode begins with a reflection on previous discussions from 2020 and the changes brought on by COVID-19. The Impact of Distractions (00:44 - 01:18): The speaker highlights the constant distraction posed by social media and smartphones, and their effect on productivity. Increased Distractions Over Time (01:18 - 02:00): A discussion on how distractions have become more pervasive over time, despite advancements in app efficiency. Understanding "Coffee is for Closers" (02:01 - 02:34): The speaker explains the phrase "coffee is for closers" employed as a motivational tool in sales. Strategies for Maintaining Productivity (02:34 - 03:15): The speaker shares personal strategies for maintaining productivity, such as task lists and prioritization. The Importance of a Task List (03:15 - 03:50): Emphasizes the role of task lists in proactive work and productivity. Approach to Task Prioritization (03:50 - 04:23): The speaker shares his approach to task prioritization, considering due dates and personal satisfaction. Evaluating and Prioritizing Tasks (04:24 - 04:53): Further explanation on task evaluation and prioritization. Considering Personal Satisfaction in Task Prioritization (04:53 - 05:29): The speaker advises prioritizing tasks that bring personal satisfaction and a sense of accomplishment. Interdependencies in Task Prioritization (05:29 - 06:01): The speaker discusses the role of interdependencies when prioritizing tasks within a team. The Importance of Task Prioritization (06:02 - 06:31): A reiteration of the importance of prioritizing tasks for a productive day. Time Boxing Tasks (06:32 - 07:17): The speaker introduces the concept of time boxing tasks to manage workload and time effectively. Task List Preparation for the Next Day (07:18 - 07:50): Discusses the strategy of preparing a task list for the next day the night before. Concept of Time Boxing (07:51 - 08:29): The speaker discusses the concept of time boxing, a productivity strategy. Benefits of Time Boxing (08:31 - 09:06): Emphasizes the benefits of time boxing in managing tasks and time. Starting With Difficult Tasks (09:07 - 09:43): The speaker advises starting with the most difficult tasks to build momentum and ease into the day. Benefits of Time Boxing (09:44 - 10:17): The benefits of time boxing, particularly in managing unexpected schedule changes, are discussed. Reiterating Importance of Prioritization and Time Boxing (10:17 - 10:52): The speaker reiterates the importance of task prioritization and time boxing. Rewarding Oneself Upon Task Completion (10:53 - 11:37): The speaker emphasizes the importance of rewarding oneself after completing tasks. Tackling Difficult Tasks First (11:37 - 12:22): Discusses the strategy of tackling difficult tasks first to build momentum and reduce stress. Importance of Rewarding Oneself (12:23 - 13:02): A reiteration on the importance of self-reward after task completion. 50-Minute Increments for Larger Tasks (13:02 - 13:37): The speaker shares his strategy of working in 50-minute increments for larger tasks. Benefits of the Speaker's Approach (13:37 - 14:16): Discussion on the personal benefits of the speaker's approach, including better production and momentum. Risk of Burnout (14:18 -...

In this insightful episode of The Art of Consulting podcast, Andy welcomes Mark Amtower, a seasoned expert in government marketing and the founder of Amtower and Company. Throughout the discussion, Mark delves into his unique journey from a background in American literature to becoming a leading consultant in the niche market of government contracting. He shares valuable lessons on identifying market gaps, the importance of adapting to industry changes, and leveraging non-traditional paths to carve out a successful consulting career. From the evolution of marketing strategies to the crucial role of building a professional network, Mark provides a wealth of knowledge and practical advice for consultants aiming to excel in specialized sectors. Episode Summary: 00:25-01:18: Mark Amtower's Background and Company Foundation Mark Amtower shares his background, including his academic qualifications in American literature and the founding of his company, Amtower and Company, in 1985. He emphasizes his focus on marketing to the government, recognizing it as a distinct discipline due to its unique nuances. 01:20-02:18: Value of Non-Traditional Paths in Consulting The conversation touches on the value of non-traditional paths to consulting, highlighting how diverse backgrounds can bring valuable perspectives and skills to the field. 02:51-04:16: Early Career Experiences and Identifying a Niche Mark discusses his early career experiences, including roles in telemarketing, management training sales, and as a Circulation Director at Government Computer News. These roles helped him identify a niche in marketing specifically to the government sector. 05:01-06:43: Building a Pipeline and Transition Challenges The discussion covers the importance of building a pipeline and the challenges of transitioning to self-employment or consulting, focusing on the need for awareness and continuous client engagement. 06:44-07:33: Filling a Market Void with Expertise Mark talks about the lack of resources on government marketing when he started his career, which led him to write a book on the subject to fill that void. 08:21-09:42: Specialization Over Generalization The concept of spotting gaps in the market and the idea of becoming a specialist rather than a generalist is discussed. Specialists can leverage their focused expertise to stand out and succeed in their chosen fields. 10:37-12:21: Overcoming Government Mailing Challenges Mark shares insights into the challenges of mail delivery within large government agencies and how he addressed these by understanding the internal mailing systems and starting an association to facilitate better communication between mailers and government mail managers. 14:09-15:27: Adapting to Market Changes The conversation shifts to adapting to changes in the market, like the shift from direct mail to digital communications, highlighting the importance of staying flexible and responsive to technological advancements. 17:29-18:45: Building and Demonstrating Expertise The importance of building a demonstrable area of expertise and the necessity of continuous learning and engagement with one’s professional community are emphasized. 22:53-24:10: Leveraging LinkedIn for Professional Growth LinkedIn is discussed as a critical platform for professionals to establish their expertise and engage with their audience, with tips on how to optimize one's profile and content to make impactful first impressions. 25:47-27:22: Importance of a Complementary Professional Network Mark discusses the importance of building a professional network that complements one's skills and filling in knowledge gaps by collaborating with other experts. 35:34-39:46: Strategies for Building a Consulting Pipeline The discussion covers strategies for building a consulting pipeline, including defining the target audience, understanding the decision-makers, and the role of gatekeepers in large...

In this episode Andy discusses steps you can take to deal with and preprare for potential Geo Political events.

In this compelling episode of The Art of Consulting podcast, Stephanie Forbes brings her expertise to the table, discussing the prevalent and often sophisticated issue of corporate fraud and cybersecurity. Throughout the conversation, we navigate the different ways in which fraud can occur within an organization, the impacts it can have, and the steps that can be taken to prevent it. From harrowing stories of payroll fraud to the intricacies of implementing governance models, Stephanie provides actionable insights to secure the financial and informational assets of companies. Episode Summary: [00:00-01:05] Introduction: Hosts recap previous discussions and introduce today’s focus on how funds may be fraudulently siphoned from organizations. [01:06-02:41] Stephanie Forbes on Payroll Fraud: Forbes shares insights on payroll vulnerabilities and fraud risks. [02:42-03:35] Payroll Fraud Case Study: Example of payroll fraud involving fictitious employees under a single manager. [03:36-05:11] Sophisticated Fraud Techniques: Discussion of fraud types, including wire fraud, and their significant impact. [05:12-07:20] Cybersecurity Incidents: Forbes recounts a cyber breach resulting in company system loss. [07:21-12:47] Cloud System Risks: Exploring cloud access risks and keychain security vulnerabilities. [12:48-18:05] Cyberattack Recovery: Strategies for recovery, backup importance, and governance frameworks. [18:06-21:16] SMB Cybersecurity Tips: Affordable, effective cybersecurity practices for small to medium businesses. [21:17-29:00] Final Tips: Emphasis on advanced authentication and data protection strategies. Catch Stephanie next at The P-World Conference in Toronto December 4th.Click here for more info https://thepworld.com/event/the-supply-chain-summit Episode Highlights: [01:06] Money Leak Channels: Forbes agrees with the host on limited money outflow channels and details fraud-prone areas. [01:19] Payroll and Procure-to-Pay Systems: Identified as high-risk zones for fraud, with a reference to a 2023 fraud report. [02:42] Payroll Fraud Example: Case where one individual received 74 checks, linked to a manager's scheme. [03:36] Fraud Complexity: Forbes describes another fraud instance involving last-minute bank account changes. [06:21] Cybersecurity Focus: A real-world case where a company lost cloud control due to a cyberattack. [07:21] Cloud Security Explained: Forbes clarifies cloud risks, including hackers gaining access to a company’s keychain. [12:48] Cyberattack Recovery: Importance of offsite backups and system restoration strategies. [18:06] Governance Models: Forbes advocates for governance models covering people, processes, and technology to defend against fraud. [21:17] SMB Cybersecurity Advice: Tips on cybersecurity insurance and routine data backups for small and medium businesses. [29:01] Final Insights: Forbes calls for barriers between cloud and operational systems and highlights authentication protocol needs. About Our Guest: Stephanie Forbes is a seasoned executive with over two decades in business, risk management, and supply chain. Her extensive experience has driven high-profile projects across the energy and construction sectors. As interim vice chair of Supply Chain Canada, Alberta Institute, Forbes actively supports supply chain development, with expertise in governance and supplier lifecycle management. Where to Find Our Guest Online: LinkedIn – Stephanie Forbes: linkedin.com/in/calgaryforbes Website – The Forbes Group

In this episode of The Art of Consulting podcast, hosts Andy and Cat reunite for a rare “together episode” discussing the nuances and importance of knowledge transfer in the consulting space. As consultants from various fields, they explore the idea of consulting as a temporary yet impactful role, emphasizing the value of effectively transitioning their knowledge to clients and the critical role of documentation and interpersonal skills in a consultant’s success. Episode Summary: [00:05] Andy and Cat kick off a special co-hosted episode, reflecting on their individual expert interviews and the rarity of their joint episodes these days. [00:38] They talk about their intense collaboration periods in the past, contrasting it with their recent individual projects. [00:46] Core Topic: The transfer of knowledge. They highlight the paradox of good consultants—working themselves out of a job—while maintaining strong client relationships, with clients often returning for help with new challenges. [01:37] They discuss the necessity of identifying a key person within the client's organization for knowledge transfer, ensuring smooth operations post-consultancy. [04:36] Discussion on the optimal timing for identifying a successor at the client site, stressing the importance of involving them from the start of the project. [06:46] Andy expresses concern about clients deferring knowledge transfer until after go-live, leading to gaps in understanding key project decisions. [10:47] The conversation shifts to the importance of moving from people-centric to system-centric operations and the risks of not having redundancy in organizational knowledge. [14:48] Andy and Cat discuss transferring not only technical knowledge but also the interpersonal skills and sensitivities critical to successful consulting. [16:55] They emphasize the need for user-friendly tools to document technical knowledge and the tact needed to convey information about team dynamics. [22:34] They provide an action plan for listeners on how to approach knowledge transfer. They advise identifying primary and secondary successors, choosing a starting point, using effective documentation tools, and considering the human aspect of knowledge transfer. [39:20] The episode closes by affirming the value of human relationships in the consulting process. Episode Highlights: [00:05] – Introduction: Andy and Cat discuss the rarity of co-hosting due to their individual interviews with experts. [00:38] – Reflection on past episodes and the evolution of their interactions. [00:46] – Consultant’s Paradox: Good consultants work to make themselves unnecessary while maintaining client relationships. [01:37] – Key Individual for Knowledge Transfer: The importance of identifying a key person within the client's organization. [04:36] – Timing of Knowledge Transfer: Optimal timing for selecting the right person for knowledge transfer. [06:46] – Continuity Concerns: Issues with waiting until post go-live for knowledge transfer. [10:47] – Shift to System-Centric Operations: Importance of having redundancy in organizational knowledge. [14:48] – Comprehensive Knowledge Transfer: Technical and soft skills are equally important. [16:55] – User-Friendly Documentation Tools: Creating effective documentation for knowledge transfer. [22:34] – Action Plan for Listeners: Steps to approach knowledge transfer in consulting. [39:20] – Conclusion: The human aspect remains central to consulting work. About the Hosts: Andy and Cat are seasoned consultants with a passion for sharing their insights and experiences. They specialize in guiding organizations and individuals through complex projects, advocating for knowledge transfer to ensure sustained excellence and growth. For listeners looking to enhance their consulting skills or gain insights into the art of knowledge transfer, this episode offers valuable strategies and field anecdotes. Join Andy and Cat as they unravel the complexities and...

Welcome to another episode of The Art of Consulting, where we delve deep into the strategies and experiences of seasoned professionals in the consulting sphere. Today's guest is none other than Mark Amtower, the founder and partner of Amtower & Company, a firm specializing in marketing to the government. With a career spanning 39 years, Mark has been at the forefront of acknowledging and leveraging the nuances of marketing within the government contracting world. Episode Breakdown: 00:00 - 00:01: Speaker 1 (Host) opens the episode with a greeting to the audience. 00:15 - 00:22: Speaker 2 introduces Mark Amtower, highlighting his role as the founder of Amtower & Company. 00:23 - 00:25: Mark Amtower expresses his gratitude for being invited to the show. 00:25 - 00:36: The conversation touches upon a previous discussion, and Mark is prompted to share details about his background and focus. 00:38 - 01:27: Mark discusses the beginnings of his company in 1985, his background in literature, and his dive into the unique discipline of marketing to the government. 01:27 - 01:31: Mark humorously acknowledges the longevity of his career. 01:33 - 01:36: Speaker 2 jokes about Mark's long-standing career. 01:36 - 01:37: Mark responds with a light-hearted comment. 01:39 - 02:50: The dialogue shifts to the theme of non-traditional paths to consulting, highlighting the diverse skills that people bring to the industry. 02:50 - 03:04: Speaker 2 asks Mark how his non-traditional background shaped his consulting approach. 03:04 - 03:45: Mark recounts experiences, such as telemarketing and IT sales, that provided valuable skills for his consulting career. 03:45 - 04:27: Mark discusses his entry into advertising and how he identified a niche in marketing to government, which led to establishing his consulting presence. 04:28 - 05:14: Challenges of creating a client pipeline and managing financial concerns as a new consultant are discussed. 05:15 - 05:44: Speaker 2 reflects on the difficulty of securing subsequent contracts and the importance of building a client pipeline. 05:44 - 06:09: Speaker 2 asks how Mark identified and pursued the niche in government marketing. 06:09 - 06:54: Mark shares how he recognized unmet needs in the market and became the first to address federal marketing issues. 06:54 - 07:39: Mark explains positioning strategies and being first-to-market, referencing Jack Trout and Al Ries’ marketing insights. 07:40 - 08:21: Mark's journey of writing about government business and giving speaking engagements is discussed. 08:21 - 08:27: Mark mentions how ad agencies in D.C. often overlooked marketing to the government. 08:29 - 09:01: Speaker 2 discusses the concept of market awareness and recognizing gaps in the market. 09:01 - 09:32: Speaker 2 and Mark talk about the importance of acting on ideas when opportunities arise. 09:32 - 09:50: Mark shares his strategy for building expertise through experience and addressing industry issues like mailroom logistics. 09:51 - 10:37: Mark explains his innovative solution to improve mail delivery in federal agencies by understanding internal processes. 10:37 - 11:14: Mark discusses founding an association to facilitate collaboration between mailers and federal mail managers. 11:14 - 11:51: The importance of addressing industry-specific problems through communication and collaboration is emphasized. 11:51 - 12:29: Mark's experience with influencing mail routing in federal agencies is shared. 12:31 - 13:07: Speaker 2 appreciates Mark’s problem-solving approach and the importance of recognizing critical roles within organizations. 13:07 - 13:29: Speaker 2 relates Mark's experiences to modern challenges in delivering messages effectively. 13:29 - 14:16: Mark discusses how his business pivoted due to the rise of online platforms, affecting his direct mail business, and how he adapted. 14:21 - 14:35: Mark shares how engaging with a federal...

In this insightful episode of The Art of Consulting podcast, we're joined by Coach Katie, also known as Katie Weldon, who not only excels as a business mentor and mindset coach but also shines in the real estate world as Katie the Mortgage Lady. With a rich history of bold decisions and transformative life changes, Katie opens up about her journey and the pivotal moments that led her to adopt a life-changing mindset. 00:13 - Introduction: We welcome Coach Katie to the show, discussing her multifaceted career and the courageous choices that have defined her path, from a drastic relocation to powerful personal developments. 00:59 - Life-Altering Decisions: Katie reflects on the significant decisions she's made, including a spontaneous move, medication changes, and notably, her choice to stop drinking—a frequent habit that pervaded her social and professional life. 02:50 - Intuition and Identity: A keynote moment at a Hay House conference triggers Katie's intuition, leading her to a decision that would not only alter her habits but challenge her identity. She narrates the process of facing and embracing her true self without alcohol. 05:34 - The Extrovert's Challenge: Katie discusses the surprising nervousness that comes with being an extrovert and the reliance on alcohol for social courage. She reveals the journey of redefining her social strategies and relationships in the absence of her previous crutch. 09:57 - Intuition's Role in Personal Change: The conversation shifts to the power of intuition, how it guided Katie's life choices, and the importance of acting upon these persistent inner calls for the sake of growth and alignment with one's true self. 15:19 - Dealing with Fear and Change: Katie and the host delve into the natural fear associated with change, the significance of being true to oneself, and the strength required to walk through uncertainty while reshaping one's identity. 22:48 - Acting on Intuitive Messages: We explore how vital it is to acknowledge and act on intuitive messages, recognizing the impact of those decisions on personal well-being and how they can manifest in unexpected and profound ways. 31:58 - Filling the Void with Positivity: Finally, Katie emphasizes the importance of consciously choosing what to fill the void with when removing a habit or element from one's life, ensuring it contributes positively to one's journey towards a fulfilling life. Episode Highlights: 00:13 - Introduction to Coach Katie Weldon, a business mentor, mindset coach, and also known as Katie the Mortgage Lady in the real estate industry. 00:59 - Katie shares her story of making life-altering decisions, including moving from Massachusetts to Florida, getting off medications, and her significant decision to stop drinking. 05:34 - Discussion on introverts, extroverts, and the surprising shyness extroverts can experience. Katie talks about the role of alcohol in social settings and her journey to navigate social interactions without it. 09:57 - The critical role of intuition in personal change and the importance of listening to those persistent internal messages that guide life choices. 15:19 - How fear and change can challenge one's identity, and the importance of staying true to oneself through the uncertainty of transformative periods. 22:48 - The necessity of acknowledging and acting upon intuitive messages for personal well-being and the profound impact these decisions can have. 31:58 - Katie emphasizes the importance of filling the void with positive actions and choices when removing a habit or element from one's life. About Our Guest: Katie Weldon is an entrepreneur combining her talents as a business mentor, mindset coach, and successful figure in the real estate industry. With a history of unabashed decisions leading to personal rediscovery, Katie inspires through her journey and passion for helping others find balance and success in both business and life. Where to Find Our Guest Online: For...

Join us in a riveting discussion with Stephanie Forbes, a value chain virtuoso with more than two decades of experience overseeing multi-billion dollar projects. Serving as the interim vice chair of Supply Chain Canada, Alberta Institute, she is frequently sought out for her wealth of knowledge in the supply chain realm. In this episode, Stephanie delves into the complexities of procurement fraud, elucidating its various forms and imparting crucial strategies for preventing such deceptive practices within organizations. 00:13 - Introduction: Kat introduces Stephanie Forbes, an esteemed value chain expert renowned for her contributions to the field and her tenure in steering significant projects throughout Canada and the United States. 00:56 - Stephanie's Professional Background: The spotlight is on Stephanie's instrumental role in advancing the Supply Chain Excellence Forum and her collaboration with prominent entities like Shell and Chevron, reflecting her dedication to solving complex issues and building best-in-class governance models. 01:40 - Navigating the Topic of Fraud: Today's enlightening conversation ventures into the pressing issue of fraud within the supply chain ecosystem, with Stephanie emphasizing the criticality of understanding the different facets that contribute to vendor-related fraud and illicit cash flow activities. 02:22 - What is Procurement Fraud?: Stephanie lays down a clear definition of procurement fraud, highlighting the element of criminal deception in the procurement process, which aims for personal or organizational financial gain. 03:29 - Exploring Various Fraud Types: We dive deep into the murky waters of procurement fraud, discussing specifics like employee-contractor collusion and bribery, and how such practices circumvent fair processes and inflate organizational costs. 06:53 - The Mechanisms of Bid Rigging: Stephanie offers a breakdown of bid rigging, conflicts of interest, and the preventative measures that organizations can implement to safeguard against such deceptive activities. 08:22 - The Perils of Product Substitution: The conversation shifts to the significant risks associated with product substitution, particularly in sensitive sectors like oil and gas, underscoring the potential dangers and the importance of rigorous quality assurance. 09:55 - The Role of Quality Control and ERP Systems: The episode highlights the vital role of quality control measures and how ERP systems play an integral part in preserving compliance data and preventing procurement fraud. 13:05 - The Advantages of a Vertically Integrated Supply Chain: Stephanie speaks to the benefits of vertical integration in a supply chain, detailing how it can enhance predictability and control, while lowering overall risk. 16:23 - Tales of Fraudulent Activities: We hear chilling real-world accounts of fraud, including a case study of an employee's manipulation of ERP data leading to a significant financial loss for their company. 26:12 - Pinpointing Vulnerabilities and Remedies: The episode concludes with discussions on identifying weak spots in corporate processes susceptible to fraud and the measures that can be taken to train employees on recognizing and preventing these issues. About Our Guest Today: Stephanie Forbes is a seasoned executive with over two decades of experience in business, risk management, and supply chain, primarily within the energy and construction sectors. Her leadership has driven successful transformations in teams, projects, and programs. She is committed to advancing the supply chain profession by creating value for stakeholders through speaking engagements, mentoring, and leveraging her extensive network. Stephanie’s achievements include implementing best-in-class programs such as full life cycle governance and supplier life cycle management. Eager for new opportunities, she is motivated to make significant contributions to the energy and construction industries, as...

Welcome to a new episode of the Art of Consulting podcast, where we engage in deep discussions with some of the most knowledgeable and insightful professionals in the business world. Today, we are privileged to welcome Ms. Stephanie Forbes back to the show. Recognized as a national expert in value chain management, Stephanie brings over two decades of experience managing multi-billion dollar projects throughout Canada and the United States. Currently serving as interim vice chair of Supply Chain Canada, Alberta Institute, Stephanie is frequently sought after for her expertise and is known for her impact on the industry through her roles in leading panels, webinars, and podcasts, and as an international speaker. In this episode, Stephanie enlightens us on the complex and pressing issue of procurement fraud in the supply chain space. She shares her wealth of knowledge on the types of fraud organizations might encounter, the effects of such illegal acts, and the crucial steps necessary to prevent them. Prepare for an in-depth look at the importance of governance models, complex problem-solving, and the nuances of fraud prevention within the supply chain. 00:13 Introduction: We introduce Ms. Stephanie Forbes, a value chain expert with extensive experience in leading significant projects across North America. Her involvement with Supply Chain Canada and her reputation as an international speaker set the tone for our discussion on procurement fraud. 00:56 Stephanie's Vast Experience: Stephanie's rich background includes the creation of the Supply Chain Excellence Forum and her work with some of the largest organizations in North America. Her passion for complex problem-solving has made her an authoritative voice in the industry. 01:40 The Issue of Fraud in Supply Chains: We dive into the significant problem of fraud within supply chains, particularly its relation to ERP systems, and Stephanie's encounters with companies that fraudulent activities have victimized. 02:48 What Is Procurement Fraud?: Stephanie offers a precise definition of procurement fraud and discusses its impact on organizations, providing a foundation for further exploration of the subject. 03:29 Types of Procurement Fraud: Detailed explanation of various forms of procurement fraud, including employee collusion, bribery, conflicts of interest, bid rigging, and product substitution, shedding light on their intricacies and consequences. 05:29 The Case of Data Manipulation and Fraud: Stephanie shares a real-life example of data manipulation that led to a $9 million financial loss, emphasizing the need for stringent data management and control measures to prevent such fraud. 14:54 The Role of ERP Systems: The conversation turns to how Enterprise Resource Planning (ERP) systems can play a crucial role in maintaining compliance data and acting as a deterrent against fraud. 22:43 Lessons Learned from Fraud Cases: Stephanie emphasizes the importance of being open about instances of fraud, sharing lessons learned, and implementing continuous education and robust auditing processes to mitigate future risks. 31:58 Importance of Training in Fraud Prevention: The discussion highlights the significance of training staff, sharing information on fraud occurrences, and encouraging a culture of continuous learning to prevent fraudulent activities. Episode Highlights: 00:13 - Introducing the expertise and contributions of Stephanie Forbes in the supply chain management sector. 05:29 - Insights into the complex world of procurement fraud and the real consequences for organizations. 14:54 - Discussing the preventative measures and governance that can be put in place to combat fraud within companies. 31:58 - The importance of employee education and transparent communication in preventing and addressing fraud. About Our Guest: Stephanie Forbes is a seasoned executive adept in business, risk management, and supply chain disciplines. She has driven...