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Batting 1,000 with Dale Vermillion

Business & Economics Podcasts

Join award-winning sales expert Dale Vermillion every month for high-impact conversations with real estate's heaviest hitters. This podcast is for every originator, processor, and real estate agent looking to gain an upper hand in their business. From sales strategy to business development to personal branding, listeners will learn how to remain at the top of their field by honing their craft with proven best practices developed by the very best.

Location:

United States

Description:

Join award-winning sales expert Dale Vermillion every month for high-impact conversations with real estate's heaviest hitters. This podcast is for every originator, processor, and real estate agent looking to gain an upper hand in their business. From sales strategy to business development to personal branding, listeners will learn how to remain at the top of their field by honing their craft with proven best practices developed by the very best.

Language:

English

Contact:

8888243343


Episodes
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Social media is not a sales tool with Kyle Draper

12/8/2023
On this episode of Batting 1,000, Dale sits down with Video Marketing Therapist and author of Rethink Everything You "Know" About Social Media, Kyle Draper. With over twenty years of experience as a speaker, author, and entrepreneur, Kyle helps brands and people shine online with video marketing and social media that attracts and engages their audiences with the message they need—not just the one they are looking for. Don't miss this conversation about how you can translate Dale's #OthersFirst philosophy and value-first approach to your digital presence with Kyle's next-gen strategies for winning with video.

Duration:00:51:32

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Embracing faith over fear with Todd Duncan

11/6/2023
Subscribe to Batting 1,000 Apple Podcasts → https://bit.ly/3GTqzDb Spotify → https://bit.ly/3AZ7P1b Amazon Music → https://bit.ly/3u9xssu Google Podcasts → https://bit.ly/3VjQxEl About Todd Duncan Todd Duncan has spent his life teaching and equipping professionals with the power of HIGH TRUST as the key catalyst in achieving their personal and professional dreams. As the leading Authority on Trust, he helps business professionals accelerate emotional connection with clients, increasing conversion and setting the client up for a lifetime of loyalty. Todd is the author of 17 books including the New York Times Best-sellers, Time Traps: Proven Strategies for Swamped Sales People and his game-changing book High Trust Selling: Make More Money in Less Time with Less Stress. Todd has been featured in The New York Times, Wall Street Journal, Sydney Morning Herald, The Los Angeles Times, The Daily Telegraph, The Seattle Times, Entrepreneur Magazine, SUCCESS Magazine, FOX and CNN amongst other media sites and publications. Connect with Todd Website → toddduncan.com LinkedIn → linkedin.com/in/toddduncanofficial/ Facebook → facebook.com/ToddDuncanOfficial YouTube → youtube.com/@ToddDuncanTV Connect with Dale LinkedIn → linkedin.com/in/dalevermillion Facebook → facebook.com/dalevermillionofffical Twitter → twitter.com/dalevermillion Website → dalevermillion.com Email → listen@dalevermillion.com COPYRIGHT Batting 1,000 with Dale Vermillion

Duration:00:15:20

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Taking control of your results with PRMG's Chief Lending Officer, Kevin Peranio

9/5/2023
Subscribe to Batting 1,000 Apple Podcasts → https://bit.ly/3GTqzDb Spotify → https://bit.ly/3AZ7P1b Amazon Music → https://bit.ly/3u9xssu Google Podcasts → https://bit.ly/3VjQxEl About Kevin Peranio The Chief Lending Officer for PRMG (Paramount Residential Mortgage Group), Kevin Peranio oversees every facet of PRMG’s loan process, with a focus on customer satisfaction and quality control. Prior to this role, KP served as a Regional Manager at First Magnus Financial from 2001 to 2007, and then as the Chief Operating Officer at North Star Lending from 2007 to 2010. KP received a Bachelor’s of Science in Advertising Business from the University of Texas at Austin. Connect with KP LinkedIn → linkedin.com/in/kevin-peranio-6a56801/ Connect with Dale LinkedIn → linkedin.com/in/dalevermillion Facebook → facebook.com/dalevermillionofffical Twitter → twitter.com/dalevermillion Website → dalevermillion.com Email → listen@dalevermillion.com COPYRIGHT Batting 1,000 with Dale Vermillion is a production of Mortgage Champions, a VCI company Produced and edited by Jake Vermillion Music by Envato Elements Copyright 2023 © Vermillion Consulting, Inc., All Rights Reserved

Duration:00:51:48

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Mid-year market update with Fannie Mae's Chief Economist, Doug Duncan

6/19/2023
On this episode of Batting 1,000, Mortgage Champions CEO, Dale Vermillion, and Fannie Mae Chief Economist, Doug Duncan, discuss the 2023 mortgage market. Subscribe to Batting 1,000 Apple Podcasts → https://bit.ly/3GTqzDb Spotify → https://bit.ly/3AZ7P1b Amazon Music → https://bit.ly/3u9xssu Google Podcasts → https://bit.ly/3VjQxEl About Doug Duncan Doug Duncan is Senior Vice President and Chief Economist at Fannie Mae where he is responsible for forecasts and analyses of the economy and the housing and mortgage markets. Doug also oversees strategic research regarding the potential impact of external factors on the housing industry. Named one of Bloomberg/BusinessWeek's 50 Most Powerful People in Real Estate and Inman News’ 100 Most Influential People in Real Estate, Doug is Fannie Mae's source for information and analyses on demographics and the external business and economic environment; the implications of changes in economic activity on the company's strategy and execution; and for forecasting overall housing, economic, and mortgage market activity. Doug is a Hoyt Professional Fellow at the Homer Hoyt Institute. He was chosen as the North Dakota State University College of Agriculture Alumni of the Year in 2018. He was also elected as a Trustee of North Dakota State University in 2022. Doug received his Ph.D. in Agricultural Economics from Texas A&M University and his B.S. and M.S. in Agricultural Economics from North Dakota State University. Connect with Doug LinkedIn → linkedin.com/in/doug-duncan-4b02124 Connect with Dale LinkedIn → linkedin.com/in/dalevermillion Facebook → facebook.com/dalevermillionofficial Twitter → twitter.com/dalevermillion Website → dalevermillion.com Email →

Duration:00:51:48

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Creating superfans with author and sought-after consultant, Brittany Hodak

5/15/2023
Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who has delivered keynotes across the globe to organizations including American Express and the United Nations. She has worked with some of the world’s biggest brands and entertainers, including Walmart, Disney, Katy Perry, and Dolly Parton. She founded and scaled an entertainment startup to eight figures before exiting, and she is the former Chief Experience Officer of Experience.com. Forbes said of her debut book, Creating SUPER Fans, “If you have customers, you need this book. Period.” And on this episode of Batting 1,000, Dale picks Brittany's brain about lenders can create superfans who not only remain loyal customers for a lifetime, but share their experience with friends and loved ones looking for lender to trust with their homeownership needs. Subscribe to Batting 1,000 Apple Podcasts → https://bit.ly/3GTqzDb Spotify → https://bit.ly/3AZ7P1b Amazon Music → https://bit.ly/3u9xssu Google Podcasts → https://bit.ly/3VjQxEl Connect with Brittany Buy Brittany's book → amazon.com/dp/1774580780... Hire Brittany to speak → brittanyhodak.com/speaking/ Listen to Brittany's podcast → brittanyhodak.com/podcast/ Read the superfans blog → brittanyhodak.com/blog/ Connect with Dale LinkedIn → https://linkedin.com/company/daleverm... Facebook →

Duration:00:48:16

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Secrets of a Scotsman's Guide Top Originator with Kara Whitman

3/21/2023
What does it take to close nearly 700 loans in a single year without buying leads? Scotsman Guide Top Originator and Mortgage Champions advocate Kara Whitman shares her replicable formula on this episode of Batting 1,000 with her former coach, Dale Vermillion. Kara and Dale share a common commitment to putting others first, and to going the extra mile—in all things. It’s that shared commitment that has propelled both of them to not only becoming elite performers in heir respective roles, but helped them to live fulfilled lives dedicated to more than just business success. Don’t miss this uplifting, inspiring, and thought provoking conversation. Subscribe to Batting 1,000 Apple Podcasts → https://bit.ly/3GTqzDb Spotify → https://bit.ly/3AZ7P1b Amazon Music → https://bit.ly/3u9xssu Google Podcasts → https://bit.ly/3VjQxEl About Kara Whitman Kara was born and raised in Maryland, right outside of DC and moved to Charlotte upon graduation to start a career as a Mortgage Banker. Kara has been with Wyndham Capital for over 10 years and is a constant overachiever. Kara is recognized as a Scotsman’s Guide top .01% originator leading the company with 658 loans in 2021 for $217,300,000 in volume. Kara graduated from Coastal Carolina University where she earned her degree in Business Finance and International Business Studies. When Kara is not in the office, she enjoys spending time with her husband, Joey and their two children Brayden and Emiliana. Kara's Mission Statement My ultimate goal is to truly help people achieve both financial and personal goals they never dreamed possible. I do this through my strong work ethic, dedication and bubbly personality. I believe in providing exceptional customer service while making the process as simple and easy as possible. I also believe it is extremely important to establish a trusting relationship with all my clients. We will put together the right mortgage strategy tailored to each individual situation. The greatest feeling in the world is helping others achieve financial freedom and luckily, I am able to...

Duration:00:46:50

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What's your game plan for adversity? Featuring Harry Wilson, CEO of Limitless Minds

2/8/2023
On this episode of Batting 1,000 with Dale Vermillion, Dale is joined by a multi-sport, Division 1 athlete who's gone on to Cofound a cutting edge mental conditioning consultancy that is changing the way professionals think. Harry Wilson, big brother to NFL quarterback Russell Wilson, and CEO of Limitless Minds makes the case for every professional needs a game plan for adversity, and how learning to think neutrally is an indispensable tool not just for athletes, but every professional, partner, parent, and friend. Subscribe to Batting 1,000 Apple Podcasts → https://bit.ly/3GTqzDb Spotify → https://bit.ly/3AZ7P1b Amazon Music → https://bit.ly/3u9xssu Google Podcasts → https://bit.ly/3VjQxEl About Harry Wilson After 12+ successful years as a leader, innovator, and visionary in the Biotech and Life Sciences industries and four years as a two-sport Division 1 athlete, Harry Wilson founded Limitless Minds in 2018 and currently guides the company as CEO. Speaking and facilitating for some of the world’s most impactful organizations, he shares a battle-tested formula where authenticity unlocks the door to transformational leadership. Connect with Harry LinkedIn → https://www.linkedin.com/in/harry-b-w... Instagram → https://www.instagram.com/hbproductio... About Limitless Minds Limitless Minds unites world-class coaches and behavioral science-backed technology to make mental conditioning and wellness more effective and accessible than ever before. Visit

Duration:00:51:16

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Pretending to be human with the O.G. of digital mortgages, Garth Graham

12/14/2022
Leading off season 2 of Batting 1,000 with Dale Vermillion is one of the most-trusted experts in the space and a Senior Partner at STRATMOR Group, Garth Graham. Connect with Garth Graham Connect with Garth on Linkedin Learn more about STRATMOR Group Connect with Dale Vermillion https://linktr.ee/dalevermillion Find this conversation valuable? Consider leaving a 5-star review on Apple Podcasts or Spotify. Every review helps us reach more professionals like you. Credits Batting 1,000 is a production of Mortgage Champions The show is produced and edited by Jake Vermillion Music by Envato Elements

Duration:00:42:26

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The best moments from Season 1 of Batting 1,000

11/30/2022
Join Dale and Jake as they relive the best moments from Season 1 of Batting 1,000, including highlights from Dale's conversations with: S1 E01 Scott Payne, CEO & Founder of SDP Solutions Listen on Apple Podcasts | Spotify | Amazon Music S1 E02 Kirstin Messerli, VP Financial Services at Experience.com Listen on Apple Podcasts | Spotify | Amazon Music S1 E03 Clayton Collins, CEO at HousingWire Listen on Apple Podcasts | Spotify | Amazon Music S1 E04 Rob West, Host of MoneyWise Listen on Apple Podcasts | Spotify | Amazon Music S1 E05 Logan Mohtashami, Lead Analyst at HousingWire Listen on

Duration:01:47:33

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Dale named to 2022 Global Mortgage 100

11/28/2022
It's official, Dale has been named one of the top 100 mortgage professionals in the world by Mortgage Professional America! This year's list features the best-of-the-best in our industry worldwide, having been limited to just former Global Mortgage 100 List members and the select crop of Housing Industry Icons—including Dale—recognized by MPA in 2021. So, we're taking just a minute to celebrate this incredible recognition for Dale and our team before turning our sights 100% onto producing another incredible season of content featuring exceptional guests like Garth Graham, Kara Whitman, and other heavy hitters. If you'd like to help us celebrate, consider sending Dale a message on social about how he's impacted your life or business. Message Dale on LinkedIn Message Dale on Facebook Tweet Dale

Duration:00:01:52

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Talk tracks that win customers and partners with Alex Kutsishin

10/31/2022
In the era of Fintech disruption, it's no longer unusual to see non-mortgage tech gurus parachute into the space with a vision to revolutionize mortgage lending. What is increasingly unusual though is for one of those gurus to build something that actually works. As other Fintechs struggle to make ends meet in a contracting market, Alex Kutsishin and Sales Boomerang remain not just one of the fastest growing companies in the space, but across the entire corporate landscape. Included in lists compiled by the likes of Inc. Magazine, Deloitte, and HousingWire, Sales Boomerang's exponential growth seems poised to reach an astronomical level as they link arms with Mortgage Coach and form a new parent company positioned to steal even greater marketshare. In this episode of Batting 1,000, Dale and Alex discuss Sales Boomerang's meteoric rise, their latest developments, and the simple but effective talk tracks they and Dale are teaching Sales Boomerang and Mortgage Coach clients to win in this climate. Connect with Alex Kutsishin Connect with Alex on LinkedIn Explore Sales Boomerang's tools Connect with Dale Vermillion https://linktr.ee/dalevermillion Find this conversation valuable? Consider leaving a 5-star review on Apple Podcasts or Spotify. Every review helps us reach more professionals like you.

Duration:00:47:15

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Selling value and connecting at scale with Dave Savage

10/24/2022
As a former Top 100 Loan Officer and one of the founders of Mortgage Coach, Dave Savage not only has a wealth of knowledge and experience in this business, but has painstakingly cultivated one of the largest, most-engaged communities for mortgage professionals today. In this episode of Batting 1,000, Dale and Dave combine their 70+ years of industry experience to share what it is they see top lenders and loan officers doing to not only survive, but thrive, even in the most difficult markets. Don't miss this hard-hitting, timely conversation packed with tips to ensure your success. Connect with Dave Savage Connect with Dave on LinkedIn Join the Mortgage Coach Facebook Group Explore Mortgage Coach's tools Connect with Dale Vermillion https://linktr.ee/dalevermillion Find this conversation valuable? Consider leaving a 5-star review on Apple Podcasts or Spotify. Every review helps us reach more professionals like you.

Duration:00:38:33

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Rates, recession, and the reason to stay positive with Barry Habib

10/17/2022
When the market is uncertain, trend lines are scattered, and the industry headlines turn apocalyptic, there's only a select handful of trusted veterans insiders turn to read the tea leaves—and one of those vets is MBS Highway Founder & CEO, Barry Habib. Barry has a long and storied history in this industry. As a three-time Crystal Ball Award winner (announced by Zillow and Pulsenomics), the best-selling author of Money in the Streets (which was personally endorsed by Tony Robbins), and the head of a leading resource for lenders and loan officers across the country, Barry is a modern-day mortgage titan, and someone Dale has been proud to call a friend and trusted peer for decades. We released a special market forecast with Barry earlier this year, but as the Fed gears up for consecutive rate hikes, builder confidence continues to lag behind home sales, and the global economic climate continues to weaken, Dale knew it was time to revive the conversation and take a deep dive into navigating this unique market. In this Episode Dale and Barry discuss… Connect with Barry Habib Save 40% on MBS Highway with code EVENT Connect with Barry on LinkedIn Connect with Barry on Twitter Become a Certified Mortgage Advisor Connect with Dale Vermillion https://linktr.ee/dalevermillion Find this conversation valuable? Consider leaving a 5-star review on Apple Podcasts or Spotify. Every review helps us reach more professionals like you.

Duration:00:51:50

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How to succeed in any market

10/12/2022
Now’s the time to learn how to adapt your business strategies to navigate today's market and prepare for future success no matter what comes your way. Join Mortgage Champions, in partnership with ICE Mortgage Technology, for expert advice on how to navigate the mortgage business during times of change. Tune in to hear from long-time friends and industry leaders, Dale Vermillion, CEO of Mortgage Champions, and Kevin Peranio, Chief Lending Officer, PRMG as they discuss their passion for helping people achieve the dream of homeownership, their top tips to find motivation and achieve success in today’s housing landscape, and expert advice on how to continue growing in 2023. Enjoy this conversation? Leave a 5-star review in your favorite podcasting app.

Duration:00:21:16

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Owning the Chair with AIME CEO, Katie Sweeney

10/10/2022
As the CEO of the Association of Independent Mortgage Experts (AIME), Katie oversees the day-to-day operations of the AIME team. She spearheads partnership development, membership growth initiatives, and business analytics. Previously, Katie served as the Senior Vice President at ARIVE where she successfully brought to market a revolutionary portal that provided an all-encompassing technology solution for wholesale brokers. Katie’s contributions to the growth and success of the wholesale channel have been noted by HousingWire, who presented Katie as one of 2021’s Women of Influence within the mortgage industry. Mortgage Professional America named Katie to the 2021 Mortgage Global 100 list as well as the Elite Women 2021 award. In this Episode Dale and Katie discuss… Soundbites “Leveraging [technology] to be able to do more in a more effective manner, or to create a better experience than what you can offer today, doesn't mean that you can't or shouldn't be involved. You have to still be involved. You're the person that they trust. They don't trust the computer. They trust you." — Katie Sweeney “If you have something to share, or you have the ability to impact the conversation, or there's something powerful that's not being discussed... pipe up! Let somebody know. And speak so confidently, because you wouldn't have been invited and you wouldn't have been included if you weren't supposed to be there." — Katie Sweeney Connect with Katie Sweeney Connect with Katie on Linkedin Learn more about AIME Apply for the Women in Mortgage Grant Program Connect with Dale Vermillion https://linktr.ee/dalevermillion Find this conversation valuable? Consider leaving a 5-star review on Apple Podcasts or Spotify. Every review helps us reach more professionals like you.

Duration:00:59:45

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Developing a strategy for your business with LendingTree's Head of Sales, Will Adams

10/3/2022
Since joining LendingTree in 2014, Will Adams has quickly become an invaluable asset to their enormous lender network. As LendingTree's Head of Sales, Will leads their Sales and Customer Success teams' efforts to drive lender success by advocating best practices for working with LendingTree leads, analyzing lender performance and communicating insights across multiple channels, and finding new ways to optimize lenders' use of LendingTree's multifaceted filters. Everyday, Will investigates what's working and what's not for network lenders, which—when combined with his 25 years of industry experience—makes him one of the most insightful leaders in our industry today. In this Episode Dale and Will discuss… Soundbites “As companies transition from refinance to purchase, they will often have the same experience, the same journey, the same best practices... and that's a different kind of consumer with different goals in mind.” — Will Adams “When volume was high and competition was low, we saw conversion ratios really cluster together. Certainly some lenders converted better than others, but they were all fairly close. But....we're starting to see some companies—based on their strategy, based on perhaps their technology, based on their loan officers—be able to really thrive in this market and steal share.” — Will Adams “At LendingTree, we've been able to segment different types of consumers based on their probability of closing so that lenders will have more options in choosing which exchange—which product—that they want, based on expected conversion ratios and a price point that makes sense for them.” — Will Adams Connect with Will Adams Connect with Will on Linkedin Explore partnership with LendingTree Earn or renew your LendingTree Certification Connect with Dale Vermillion https://linktr.ee/dalevermillion Find this conversation valuable? Consider leaving a 5-star review on Apple Podcasts. Every review helps us reach more professionals like you.

Duration:00:56:10

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HousingWire's 2022 Economic Forecast with Logan Mohtashami

9/26/2022
A highly-regarded financial analyst, influencer, and the Lead Analyst for HousingWire, Logan Mohtashami is a recurring guest on Bloomberg Financial and has spoken at numerous economic conferences, include Americatlyst and the California Association Of Realtors. Logan’s astute analysis of economic data and years of direct lending experience allows him to present a unique, informed, and unbiased perspective on the financial markets. Perhaps best known for his prescient forecasts on the state of the housing market and mortgage rates, Logan's insights are invaluable as the market continues to experience record volatility headed into 2022 and beyond. In this Episode Dale and Logan discuss… Soundbites “Two things I've always said: economics, if it's done right, should be very boring and you always want to be the detective not the troll. ” — Logan Mohtashami “The consumer is in really good shape. We see it in FICO scores, cashflows, and every single data line. The American homeowner has never looked better on paper.” — Logan Mohtashami “if you look at economic data currently, we've had the hottest economic growth in decades. We've had the hottest inflationary data in decades. If we were just basing off of that, mortgage rates would be 6.5-7%. Today, right now, the tenure yield would be over 5%, actually over 5.25%. That's not happening. We are still under 2% on the 10 year yield because it respects the downtrend in the bond yield.” — Logan Mohtashami Connect with Logan Mohtashami Connect with Logan on Linkedin Follow Logan on Twitter Read Logan's work on HousingWire.com Subscribe to HousingWire Plus (HW+) Attend a HousingWire Event (Live & On-Demand) Connect with Dale Vermillion https://linktr.ee/dalevermillion Find this conversation valuable? Consider leaving a 5-star review on Apple Podcasts. Every review helps us reach more professionals like you.

Duration:00:47:03

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Creating margin in your business, finances and life with Rob West

9/19/2022
Host of the nationally-syndicated show, MoneyWise and cofounder of the MoneyWise App, Rob West has helped millions take control of their personal finances and invest in a better, sounder future for themselves and their loved ones. Having personally grown a team of wealth advisors to prominence, Rob West was invited to swerve as the President of Kingdom Advisors in 2003, a growing community of like-minded financial planning professionals committed to helping their clients not only become financially independent, but manage their growing wealth in alignment with their deepest-held values. Well spoken, thoughtful, and generous as they come, it’s no surprise that Rob West has played a significant role in inspiring a new generation of entrepreneurs, investors, and everyday professionals committed to serving their families, communities, and the larger world. In This Episode Dale and Rob discuss… Soundbites “In my experience, every financial planner, and this was certainly true for me, needs a trusted mortgage professional that they have confidence in because this is let's be honest, the largest transaction their clients will ever have, and they don't want to hand them off to anybody. And so having that relationship is key.” — Rob West “focus on only what you can do and where you can add the most value to your business and still be able to win at work and succeed at life. A lot of people will do one and forsake the other. I believe you can do both.” — Rob West “It can have a tendency to become the end. Right? Money is the aim. It's no longer the tool to accomplish what I believe I'm supposed to accomplish. And when it becomes the end in and of itself, which is not its proper role, it has a grip on our lives that can be really unhealthy. And generosity, the act of holding it loosely, and giving generously to participate in the lives of helping others just brings not only incredible joy but also it loosens the grip of money over your life so you can live with freedom and contentment and joy.” — Rob West Connect with Rob West Connect with Rob LinkedIn Listen to MoneyWise Download the MoneyWise App Join a Kingdom Advisors Study Group Connect with Dale Vermillion https://linktr.ee/dalevermillion Find this conversation valuable? Consider leaving...

Duration:00:47:43

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Being where your audience is with Clayton Collins

9/12/2022
One of the youngest and most-influential leaders in the space, Clayton Collins seized his opportunity to shape the mortgage, real estate, and fintech landscapes as the CEO of HousingWire Media just a few short years ago. Since assuming his role in 2016, Clayton expanded a team of just 14 reporters in Houston to a 50+ person company spread across the United States that publishes four media brands (HousingWire, RealTrends, Reverse Mortgage Daily, and FinLedger), hosts some of the industry’s most up-and-coming events and conferences, and produces a suite of podcasts and other media. Clayton is a veritable expert on modern communication, inclusive leadership, and the shifting landscapes of mortgage, real estate, and fintech. In this Episode Dale and Clayton discuss… Soundbites “You don't want to stress people out about the things that they don't need to worry about, but understand the things that they need to know—the things they need to know to do their job well.” — Clayton Collins “It gets difficult to juggle all the different places and styles that we communicate in nowadays, but it's extremely important to be where the audience is.” — Clayton Collins “If we stay siloed, I'm really concerned about our industry's ability to continue forward with the leaders that are in place today….There are very few markets and very few segments of our economy where the profit potential is as large as housing. That puts a massive bullseye on our industry's back.” — Clayton Collins “We're at historically low rates! Just because they're not 2.65, because they're three, three and a half, whatever the heck they are—I don't even care. I don't even watch them every day….Money has never been cheaper to buy homes, to buy businesses, whatever the heck you’re buying. Rates are low right now.” — Clayton Collins Connect with Clayton Collins Connect with Clayton LinkedIn Follow Clayton on Twitter Subscribe to HousingWire Plus (HW+) Subscribe to Finledger Daily Subscribe to RealTrends Subscribe to Reverse Mortgage Daily Attend a HousingWire Event (Live & On-Demand) Connect with Dale Vermillion https://linktr.ee/dalevermillion Find this conversation valuable? Consider leaving a 5-star review on Apple Podcasts. Every review helps us reach more professionals like you.

Duration:00:51:50

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Learning the voice of your customer with Kristin Messerli

9/5/2022
Over the past 12 years, Kristin Messerli has become a leading expert on borrower psyche. As the founder of Cultural Outreach, she and her team worked directly with underserved borrowers, brainstorming solutions to bridge the gap between unbanked na underbanked consumers and lenders looking to serve first-time home buyers. After Cultural Outreach was acquired by NAMMBA in December of 2020, Kristin was invited to join the Experience.com team as a VP of Sales and Financial Services where she continues to spearhead efforts to understand today's borrowers and help lenders map the strongest (and weakest) points of their borrower journey. In this Episode Dale and Kristin discuss... Soundbites "Safety, transparency, collaboration, choice, and empowerment are great things to keep in mind across the whole [lending] process, just to make sure that you provide the best customer experience." — Kristin Messerli "If the customer just feels like they have a voice....it gives the customer a sense of empowerment and that they can participate in building a better customer experience for themselves." — Kristin Messerli "We need to rely on technology a lot for efficiency and effectiveness and you know, all of that. But I think that there still always needs to be someone who is going to be that really trusted advisor to talk through the process." — Kristin Messerli Connect with Kristin Messerli Connect with Kristin on LinkedIn Follow Kristin on Twitter Visit Experience.com Connect with Dale Vermillion https://linktr.ee/dalevermillion Find this conversation valuable? Consider leaving a 5-star review on Apple Podcasts. Every review helps us reach more professionals like you.

Duration:00:55:39