ToP Practices with Steven J. Anderson

There is a rapidly expanding health epidemic that is affecting millions of lives. It does not discriminate based on gender, age or geographical location. It is impacting health, education, and safety and is destroying physical and emotional health everywhere. Join Steven J. Anderson and Dr. Howard Hinden as they discuss this epidemic and what YOU [...] The post Episode 36: Global Airway Health Day with Dr. Howard Hindin appeared first on Total Patient Service Institute.

In Episode 35 of ToP Practices, Steve reflects on a dinner meeting he had with the late Chuck Daly, head coach of the Detroit Pistons and 1992 Olympic Dream Team. In this meeting, Steve left with has become a fundamental lesson ToP practicing dental teams observe today. Every team in business needs a coach. Each [...] The post Episode 35: How to “Play the Game” and Choose the Right Coach appeared first on Total Patient Service Institute.

In this episode ToP Practices, Steve is joined by Dr. Jeanette Kern, a nationally recognized expert in the fields of cosmetic and restorative dentistry. Dr. Kern shares what it takes to understand your own core values and how to leverage them to become a more fulfilled and productive person. The tips and resources Dr. Kern [...] The post Episode 34: Building Your Vision with Dr. Jeanette Kern appeared first on Total Patient Service Institute.

In order to have a great marketing strategy, you have to put the "social" in social media! To help navigate the biggest mistakes dental practices are making when it comes to social media, we recruited Jack Hadley, one of the principals of My Social Practice - dentistry's leading expert in social media marketing. Listen NOW [...] The post Episode 33: The Biggest Social Media Marketing Mistakes Practices Make with Jack Hadley appeared first on Total Patient Service Institute.

For the last several years, Steve has been honored to present "The Last Lecture" at the Texas A&M School of Dentistry. This year, he did something different - he asked the 4th year dental students to write down their most pressing question or concern on their mind. Their answers led to 3 quick reminders to [...] The post Episode 32: A Practical Guide for Decision Making appeared first on Total Patient Service Institute.

No matter where you are in your career, there are some trends in clinical dentistry that merit some serious consideration. While new developments happen on a regular basis, it takes 20-25 years for many of them to make it to the front lines of healthcare. In this episode of ToP Practices, Steve takes a look [...] The post Episode 31: Dental 2059 appeared first on Total Patient Service Institute.

For decades the hygiene department has been treated like a necessary evil in the dental practice. No More! With what we know NOW about the true nature of periodontal disease, the hygiene department has the potential to become a major center for health, wellness and production in the practice, changing and savings patients lives. In [...] The post Episode 30: Reinventing Your Hygiene Department with Andrea Owens, RDH appeared first on Total Patient Service Institute.

Decisions, decisions. We make them every day, some more consciously than others. But we are always making decisions. Why, then, do we make such poor team decision? They are different than individual decisions and we usually mess it up. In Episode 29 of ToP Practices, Steve focuses on three different team decision and how to [...] The post Episode 29 – Three Team Decisions appeared first on Total Patient Service Institute.

In the digital age of internet marketing, online reviews, and social media, asking for referrals can easily be forgotten. While reviews help your marketing just like asking for a testimonial, they are reactive - people see them when they are already looking for a dentist. So, what is your asking for referrals system? Consistent results [...] The post Episode 28 – Never Ask for Referrals…Unless You Do These 4 Things! appeared first on Total Patient Service Institute.

One thing we believe is that it is a lot easier to copy genius than it is to create mediocrity. With that, we are constantly on the search for genius in lessons learned that can be applied in any environment, as well as mentors. We were excited to meet our newest mentor, The Iron Cowboy [...] The post Episode 27 – Doing the “Impossible”: Secrets from the Iron Cowboy appeared first on Total Patient Service Institute.

Episode 26 is all about one of the most commonly asked questions Steve hears often: "What can I do to be a better leader every day in every area of my life?" Every team member has the ability to make a big difference in the practice, and Steve shares 10 tips on how to do [...] The post Episode 26: Secrets to Becoming a Better Leader appeared first on Total Patient Service Institute.

You'll want to save this episode to re-visit over and over with your team members! Steve discusses 10 secrets to increasing your new patient flow at no cost - starting TODAY! Mentioned in this episode: Total Patient Service, Institute: www.TotalPatientService.com The post Episode 25 – New Patients for FREE! appeared first on Total Patient Service Institute.

In episode 24 of ToP Practices with Steven J. Anderson, Dr. Kent Smith joins us to discuss the correlations between dentistry and how it affects our quality of sleep. Did you know that over half of all adults are getting less than the recommended amount of daily sleep? Untreated sleep issues can affect not only [...] The post Episode 24: Nocturnal Neglect with Dr. Kent Smith appeared first on Total Patient Service Institute.

Fresh off the trails of the Insurance Coding webinar our Practice Advisor team co-hosted with the Crown Council, we have the BIGGEST Insurance Mistakes Practices Make and what your practice can do to avoid them. Total Patient Service CEO and President Pam Peterson joins Steve to cover the top 10 insurance mistakes your team is [...] The post Episode 23: Biggest Insurance Mistakes Practices Make with Pam Peterson appeared first on Total Patient Service Institute.

In this episode of ToP Practices, Dr. David Hornbrook joins Steve to discuss the practice benefits of clinical training, especially as it has to do with occlusion and aesthetics. They specifically cover the clinical skills that every dental profession needs to be consistently improving and how it makes a difference with each patient. David Hornbrook, [...] The post Episode 22 – Practice Benefits of Clinical Training with Dr. David Hornbrook appeared first on Total Patient Service Institute.

As the year comes to a close, one highlight of my 2018 reminds me why Patient Recognition could make a huge impact on practice performance. There are all types of recognition. Awards being the most dramatic and noticeable. In this week's episode, Steve shares 10 simple, yet powerful ways you can incorporate more recognition into [...] The post Episode 21: Patient Recognition appeared first on Total Patient Service Institute.

In a book entitled Thou Shall Prosper - The Ten Commandments for Making Money, Rabbi Daniel Lapin suggests that there is a phrase that has crept into our daily vernacular when it comes to the charitable efforts of companies and individuals that has hidden connotation of guilt. That phrase is "giving back". While giving back [...] The post Episode 20 – STOP Giving Back: Start Doing Good appeared first on Total Patient Service Institute.

It's often said that timing is everything and rarely do we consider that when we do something how it can impact the results we get. One "when" to consider is when to step back and reconsider the direction you are going and the things you want to accomplish. For many, we tend to do that [...] The post Episode 19 – End of Year Checklist appeared first on Total Patient Service Institute.

The fees you charge can have a huge impact on your short term revenues and your long term profits, as well as your patient satisfaction and loyalty. So what should you charge? It's a question that is constantly on the mind of most dentists...and it should be! In this episode of Best Practices of ToP [...] The post Episode 18 – What Should You Charge? Tips for Making Sure Your Fees Stay Competitive appeared first on Total Patient Service Institute.

The morning meeting is one of the most important habits of top teams that we work with at The Total Patient Service Institute. While what you cover during the meeting is essential, how you cover it makes all the difference. Everyone has experienced the morning meeting where it ended worse than it started. That can't [...] The post Episode 17 – No More Morning Huddles: 18 Tips for the Most Productive Morning Meeting appeared first on Total Patient Service Institute.