Brandstorm

If you are an online marketer and want to know how to increase your visibility online, you should take a listen. don’t go away. Our guest on this episode is from the world's leading competitive research service for online marketing. Fernando Angulo, head of communications at SEMrush talks about its tools and strategies for getting its clients noticed online. About SEMRush SEMrush was a startup in 2008 with about 12 software and a great idea. Headquartered in the Czech Republic, its first product was a called SEOquake, a free toolbar to use in a browser that measures metrics like website traffic, domain authority, website owner, number of external links and other KPIs for SEO. Today, SEMrush is global with 1,000 employees in four countries and three offices in the U.S., one in Russia and one in Cypress. According to Fernando, anyone who has a website and wants to earn an exposure online needs tools like SEOquake and the services at SEMrush. The company can help marketing agencies, corporations, brands, small businesses, even freelancers, in developing four strategies: SEO, Social Media Channels, Content Marketing, and knowledge about competitors using the business intelligence that SEMrush offers. Its tools provide added value with more information, easier reporting tools and the ability to implement more campaigns and strategies at the same time daily. Its newest platform, Traffic Analytics, can provide intelligence about a competitor’s every move on every search engine, including traffic sources, social media, paid traffic and more. While keyword research is still important, it has gotten much more complex. As a leader in competitive research services, SEMrush has a large database of more than 60 billion keywords in 150 countries. Understanding How People Search Online If you are just getting started online, Fernando recommends that you look at what topics are more popular in your industry. SEMrush can help by giving you insights into how people are searching for your products or services. For instance, today people are conducting more longtail searches. They are using longer phrases and sentences to find what they want. So, once you’ve picked your topic, choose those longtail keywords and create content for it. Fernando says Google changed its search features and the way it is working with results two years ago. If you are looking for nearby gas stations, for example, you will usually get a Google map and a list of gas stations. Google’s search results sometimes show listings where the snippet describing a page comes before a link to a page, not after. Results displayed this way are called "featured snippets." Featured snippets are triggered by keywords used with a question, or comparisons like “what is a betters, this or that?” This is, again, because of the popularity of voice search and longtail searches. The third way to trigger a featured snippet is by using prepositions, such as, “like,” “for,” “with” and “without.” About 80% of the featured snippets typically use Google products, so brands are seeing a dramatic reduction in the number of clicks coming to their websites. Fernando says you can change this by creating original content that follows guidelines. Google is looking for descriptions that are either 42 words or 262 characters in length. There can be an image or video with it or not. Also, adding lists to content can help you in Google search. Booker.com has been successful using lists with content that includes “the top 10 vacations in Spain” or “the most beautiful beaches in Greece. SEMrush has recently added Content Marketplace, where brands can order content with all the structures required for a featured snippet. SEMrush Pricing Semrush offers three pricing tiers: Connect with SEMrush A very transparent company, SEMRush connects with people on almost every platform. It has Groups for Support, open discussions every week in Chats and offers certification programs with its SEMrush...

It’s a new decade and a new year, but some things remain constant. Content is still king, and its followers are growing. What’s changing is the way we consume content. In the past, content creation has been primarily text-based. Thanks to smartphones, however, more and more people prefer different ways to learn about brands. We’ve seen an explosion in podcasting and video is likely to be the next boom as it becomes more affordable and easier to do. Companies like Vidyard have seen the trends. They’ve developed a platform to help your videos do much more. On this episode, Vidyard’s Customer Outcomes Manager, Jacob Fernandes, talks about its capabilities and features. About Vidyard Vidyard is a video hosting platform that identifies, scores and tracks engagement with viewers. It specializes in identifying who is watching your video. Vidyard can track engagements manually with custom forms that have to be filled out before you can watch a video. Or, the platform can integrate your data with Hubspot, a CRM or any other marketing automation. Using the platform to upload and distribute videos is free. Hosting your video requires a monthly subscription. It can be as low as $20 per month or cost literally thousands of dollars depending on your brand’s needs. With a paid subscription, brands can also empower its video content using several features, including: Brands can also create video content using Vidyard’s free Chrome extension. The Vidyard Pro feature lets you record a selfie-style video and or take a screenshot from a web page and then email it to prospects or customers. Getting Started Jacob says there is very little to invest to get started with video. Most cell phones can shoot in 4k. All you need to buy is a wireless microphone and a basic lighting kit. Lots of videos can be done in-house. These videos can be used for education purposes, as tutorials, invitations or even as a marketing tool for a brand’s sales team and any other customer-facing employee. In fact, Jacob says there are 6 must-have videos that brands should consider. Jacob says brands that use video extraordinarily well include Hubspot and Marketo. And if you are a Hubspot listener, you can get an entire video suite right now for free. Connect with Jacob Email: Jacob.fernandes@vidyard.com Website: https://www.vidyard.com Twitter: @jacobsaidthings LinkedIn: @jacobfernandes93

What is influencer marketing? It’s basically a type of social media marketing that uses endorsements and product mentions from people with influence – they have a large social media following or they are viewed as experts in their industry. Our guest today is an expert on this very topic. Kerry Perse is the founder of Influence & Inspire Consulting. She’s here to tell us how to get started in Influencer Marketing. About Kerry Perse Kerry has a diverse background in advertising and marketing. She started her career in advertising here at Platypus, before moving to New York to work with other ad agencies in web design, creative, media buying, social media and technology. Her interest in influencer marketing came about while working in social media. In her newest venture as the founder of Influence & Inspire Consulting, Kerry helps brands identify what role influencers can play in their marketing mix, how to find influencers and set up a partnership, develop KPIs, create content and execute programs. Getting Started The first step in planning an influencer marketing program is determining a brand’s key messages. What does the brand want to communicate? Can the company communicate the messages alone? Could an influencer help enhance what the brand is communicating, or can the influencer handle the brand’s communications? Next, who does the brand need to communicate to? How are they influenced? What are their interests and how do they consume their content? And who are the influencers in this niche that the brand would like to work with? Kerry says there are tools available that can help brands find these influencers. There are influencer networks that provide managed services with technology dashboards that help brands streamline their communications with influencers. With these dashboards, companies can negotiate specific terms and help streamline the review and approval of content. Kerry has worked with Influential, a company that partners with IBM Watson to provide AI and machine learning, Captivate and FameBit, a company owned by Google which includes YouTube influencers. Another way to find influencers is through Search Engine-only providers like Tagger. With Tagger, you can input the criteria for what kind of influencer you are looking for or you can also search using hashtags. Connecting with influencers can be done using the managed service providers, going through the agents of celebrities or by direct messaging the influencers on their platforms. Risky Business Kerry says influencer marketing can be risky, but that you can mitigate those risks with careful planning on the front end and by using technology to help you on the back end. It’s important to have a solid vetting process during the planning process to determine if there is a good brand fit, to get to know the influencer’s personality, visual style, tonality, language, subject matter and expertise. Some of the managed service providers also have historical performance data in their dashboards so you can tell if the influencer has a high engagement rate, what brands the influencer has worked with, and acquisition patterns with followers to make sure there are no artificial spikes that show the influencer is paying for robots. And once your influencer is live, Kerry says you can use companies like Sylo, a third-party verification company to make sure your reporting data is accurate. The managed service providers can also help brands by having the influencers submit content in advance for approval. Influencer Expectations Most influencers do expect to be paid and the amount is typically mentioned in their profiles. They also are required to disclose they are being paid. Some influencers also accept product seeding. They will talk about your product, but you must also be prepared for the fact that if they don’t like your product, they will talk about that as well. From the brand’s side, it is important to do your homework, pick the...

With so many ways to watch video content these days, it’s a great time for the consumer, but it has also become an increasingly difficult time for the local media buyer. On this episode of Brandstorm, Michael Beach, CEO at Cross Screen Media, talks about his video advertising platform, which helps media buyers take some of the challenges out of buying broadcast, cable, connected TV, desktop mobile and social video content. About Cross Screen Media Cross Screen Media is a spinoff of a political agency called Target to Victory that Michael worked at in Washington, D.C. Frustrated by their own efforts to do audience targeting with video content, Michael and his team began investing in set top boxes from cable and satellite TV providers and other data sources, including media consumption habits from MRI and Scarborough, and even more recently, Automatic Content Recognition (ACR) from the data that is captured from Smart TVs. It was now possible to buy video content based on audience attributions and impressions, which is the same way advertisers currently buy digital advertising. By putting television and digital in the same audience-based currency, it was easier to compare and buy video content. Focusing only on video content, they launched their first television advertising platform in 2013. By 2016, they knew they had a platform that catered to media buyers’ needs and could be sold in local television markets. They closed the agency’s doors and created Cross Screen Media in 2017. The Challenges for Local Advertisers Buying TV Most TV stations sell their inventory based on ratings points. In smaller markets, however, about 70 percent of the video content doesn’t have a big enough audience sample to get a rating point. The ratings are so low for some programs, the ratings look like no one is watching. Buying on impressions, however, allows advertisers to buy against digital and do some audience targeting. Michael believes the future for the ad seller will be to make impressions more valuable by tailoring them to the audience. Advertisers who know their target audience will be more willing buy programming that can deliver the audience they want. That’s good news for TV providers. They will be able to, at least in the short term, sell more inventory. Television will be more affordable for the advertiser who wants to by those programs with lower viewership because they deliver the right audience target. Another challenge is that the way things are trending, there will be fewer impressions on average to sell. Video content has grown by more than 300 percent over the last 10 years. Back then, there were about 200 scripted shows on television. This past year, there were more than 600 shows and this trend isn’t expected to change. There will be more programming in 2020 than 2019. In fact, while social media and digital has seen substantial growth the past 10 years, Michael says video content is about to explode. Right now, TV has low targeting, but high attention. Digital is the opposite, high targeting, low attention. Connected TV is really exciting to Michael because it has the potential to be both. All this will change over the next 5 years, according to Michael, and it will happen in three phases. In Phase 1, which is where we are now, about 50 percent of the video content is bought using age and gender demos. along with some audience targeting. In about three years, in Phase 2, there will be more audience targeting and audience attributions will grow in importance. By Phase 3, in 5 years, audience attribution will be the key component of the video spend and will be driven by how much foot traffic is generated or how many transactions are made. How Cross Screen Media Makes Media Buying Easier Michael says pricing for the Cross Screen platform varies and is primarily based on the number of markets bought. Onboarding is pretty quick for ad agencies, and usually takes less than two weeks. Cross Screen takes an advertiser’s...

Could your brand benefit from getting some spectacular aerial footage? If the answer is yes, what exactly do you need to know about drone photography? On this episode, Frank Datzer, director of photography and licensed drone pilot for DCP Video, shares his expertise. About Frank Datzer Frank has been involved in videography and video production for 35 years. He spent most of his career at U.S. Bank and later G.E. Medical. He owned a DVD Duplication Service before getting back into video shooting and production with his own company, DCP Video. He’s also done two, feature-length, independent films on Amazon called “Mister Scrooge to See You” and “The Return.” Commercial Drone Photography Requirements A drone license is required for anyone interested in making any money shooting drone footage. According to Frank, the test is not as easy as you would think. It is not about your skill as a drone pilot, but rather your knowledge of weather, how to read a Tack Chart and how airport traffic is handled. In the U.S, the test is a standardized FAA test, which is basically a junior pilot’s license consisting of 600 questions. You only need to answer 60 of the 600 questions, but you never know what those 60 questions will be. You must have knowledge of everything on the test, if you hope to pass. Frank says there are some background pieces available online that can help you prepare for the test. Internationally, licensing varies greatly, so you need to do your homework before doing anything outside the U.S. Drone hobbyists do not need a license, but there are still some rules to follow. There can be no monetization of any kind without a license and if caught, fines can be as high as $10,000. Things to Consider Before Scheduling Drone Photography Why Hire Pros? Four reasons: safety, quality, experience at getting the best shots and ultimately, the end product. If you are concerned about price, drone photography is less than hiring a helicopter. And, you may want to consider hiring someone like Frank who uses drone photography as a value-add. His drone camera is just another tool he uses like lighting or a second camera. If you are considering getting into drone photography, Frank recommends purchasing a DJI Mavic Mini at around $300. Cheaper models typically don’t handle as well. Then, go to a park with no trees, start by flying low and keep practicing. Connect with Frank Email: frank@dcpvideo.com LinkedIn: @frankdatzer Instagram: DCP_Video

It was a long campaign with intense competition, but in the end, Milwaukee beat out Miami and Houston to be the host city of the Democratic National Convention (DNC), July 13 – 16, 2020. Megan Suardini, vice president of Marketing & Communications for Visit Milwaukee talks about how the festival city did it and how we are preparing for a deluge of Democratic delegates and national media coming to Milwaukee. About Visit Milwaukee Visit Milwaukee is an accredited destination marketing organization (DMO) that has been promoting the city for more than 50 years. Its role is to attract business and leisure visitors to the city and its marketing communications efforts are all done outside the city. Landing the DNC Even though Wisconsin is considered an important battleground state for the 2020 Presidential election, it was still considered an underdog when it received an RFP from the DNC in March 2018. There were eight cities in the running, including New York, Atlanta, Denver, Houston, Miami, and San Francisco. By June, the DNC had narrowed the competition down to Milwaukee, Miami and Houston. The DNC conducted a site survey that summer as the city rolled out the “blue” carpet for the organizers. There were several additional visits to work on logistics before Milwaukee was chosen as the host city on March 11, 2019. With an economic impact of at least $200 million for the city, the event is expected to put Milwaukee on the world stage with its welcoming, warm, Midwest charm. Megan says we made it clear to the DNC selection committee that they were a big deal and we wanted them. The city sees this not as a red or blue win, but as a green one. It is estimated about $114 million will come from direct spending, such as restaurants, hotels and rental cars, and another $85 million-plus coming from indirect (wages paid to workers) and induced (money spent in other cities by travelers to Milwaukee) spending. For Visit Milwaukee’s part in all this, the DMO has been focused on hotel rooms and all the logistics of housing. In July 2020, the city will host 6000 delegates and another 15,000 to 20,000 media personnel. There will also be about 1500 events during those four days. Visit Milwaukee has found lots of support from communities within a 45-minute to one-hour commute from the city, even in northern Illinois. Megan says the exposure for Milwaukee will be tremendous. Her staff is already looking for and pitching stories to the media related to technology, innovation, neighborhoods, education, manufacturing, urban development, green initiatives, unique individuals and community groups and they are open to hearing more ideas from the public. The Milwaukee Brand In addition to the DNC, the Ryder Cup, the Society of American Travel Writers, the USA Triathlon and U.S. Gymnastics Championships are among the organizations that have chosen to hold their event in Milwaukee in 2020. They are attracted by the Milwaukee brand which is considered to be warm, friendly, inviting and accessible with big city amenities. The city is also quirky, extraverted, unexpected, lively and clean. In Megan’s words, “Milwaukee is hot, and we are ready. We really want to host your event.” Connect with Visit Milwaukee Website: www.visitmilwaukee.org/DNC Phone: +1 (800)-231-0903, +1 (414)-273-3950 PR Team: https://www.visitmilwaukee.org/media/public-relations-staff/ Corporate Venues, Sponsors & Volunteers: https://www.milwaukee2020.com/

A report by the Wisconsin Policy Forum indicates that more retirees and fewer young people could create a workforce dilemma for the state in the coming years. The Milwaukee Metropolitan Association of Commerce, or MMAC, has partnered with the Milwaukee 7 to help companies in the region attract, retain and train workers in jobs that offer growth potential. In this episode of Brandstorm, Susan Koehn, vice president of the Talent & Industry Partnership and point person for this initiative, tells us more about the workforce issues facing southeastern Wisconsin and what is being done to help businesses now and in the future. Background According to Susan, Wisconsin’s economic development and workforce development organizations have historically operated as two, independent silos. Economic development focused on corporate attraction projects, brick and mortar projects and building infrastructure. Workforce development was involved in talent and training. Neither side was talking to each other, while the skills gap was growing larger in southeastern Wisconsin. Industry was blaming education for not producing the right kinds of worker’s skills to fill the jobs that were needed, and education blamed industry for not saying what skills were needed. The recognition that talent was a key driver of economic growth sparked the first attempt to break down the walls between economic and workforce development around 2007/08. The goal was to get the two sides talking to change the narrative. MMAC/Milwaukee 7 Partnership The MMAC is a membership-based Chamber of Commerce. The Milwaukee 7 is a regional economic development organization for the seven counties in southeastern Wisconsin: Kenosha, Milwaukee, Ozaukee, Racine, Walworth, Washington and Waukesha. When the Milwaukee 7 was formed in 2005, there was a realization that industry was involved in a zero-sum gain by poaching talent from each other. Collaboration was needed to bring in new businesses, expand existing companies and create new investments. The MMAC played a critical role in bringing the two organizations together and forming the Talent & Industry Partnership. Today, they share office space and staff and are working together to address the shortage of talent in the region. Wisconsin Policy Forum Report Takeaways Susan says the demographics are undeniable. The now-retiring Baby Boomers were followed by two million fewer Gen Xers and this trend has continued in birth rates. There are just fewer young people coming into the workforce. The recession may have also masked the talent shortage because there were fewer job openings. When the recession ended, companies that used to post jobs and receive hundreds of qualified applicants were now seeing three or four applications from people who did not qualify for the jobs. So, while the report wasn’t surprising to people like Susan, it did confirm what businesses were seeing on the ground. Analyzing Southeastern Wisconsin’s Labor Supply Working with Manpower Group, research was conduction that indicates the workforce gap in the region’s seven counties will hit 38,000 in job openings by 2021. Where are we going to find the people to fill them? According to the Manpower research, there are pockets in the region where there are lots of potential workers who are on the sidelines and not working because they are no longer looking for jobs, are underemployed or ineligible. In fact, there are about 300,000 workers with a high school diploma, but no post-secondary degrees or credentials. Susan believes we could leverage of larger talent pool by taking a closer look at the job openings and determining if a college degree is really needed, or if an individual can come on board and be trained while on the job. She says, according to one of the tenets of sales, it costs far less to retain customers than acquire new ones. The same holds true for employees. Businesses can upskill the employees while on the job for far less and backfill some of...

The holidays are just about here, so all of us at #Brandstorm thought it would be fun to talk about a sweet, corporate gift idea. This office gift could also be a clever way of saying, “I’m sorry,” when you really mess up. The name of the franchise is Woops! Its bakeshops and kiosks serve artisanal, French macarons, pastries and coffee all around the country. Milwaukee owner Shahnoza Saadati talks about this relatively new franchise and its delicate creations. What is a French Macaron? Shahnoza likes to say there are three macarons: the flourless American cookie that is typically made with coconut (macaroon), the French pastry (macaron) and the French President Macron. While they may all sound alike, there is only one macaron. The delicate, French pastry is very difficult to make. The first step is making the crust, which is made with almond, four and fresh, whipped egg whites. The second step is the filling, a chocolate ganache with white chocolate from Belgium. The macaron is then infused with flavors like pistachio, blueberry cheesecake and lemon tart. There are 20 flavors in all. Some are seasonal like the strawberry milkshake and orange cream sickle in the summer, apple cinnamon in the fall, red velvet dressed up in confetti at Christmas. Valentine’s Day is always a surprise, but last year was a strawberry passion fruit. Some are American flavors that include cookies and cream, Nutella, red velvet and cotton candy. But the classics are always available – pistachio, dark chocolate, vanilla, raspberry, lemon tart and salted caramel. The last step to making the macaron is freezing them in a special container so that no humidity gets in to spoil the colors and meringue crust. A Corporate Gift to Remember Shahnoza says she was attracted to the Woops! franchise because of its B2B approach to gifting. The French macarons are memorable because they are handmade, handprinted and hand-delivered. They come in a variety of beautiful packaging as small as a flavor pack with two macarons for $6, gift boxes from $13 to $26, combinations of boxes at $50, $100 and $200, and even large pyramids that are typically made for weddings. Both the macarons and packaging sleeves can be imprinted with corporate logos. The macarons are made in New York, frozen and shipped in protective boxes to Shahnoza, who keeps the macarons in her storefront kiosk at Brookfield Square. While she has a retail presence, most orders are taken online and hand-delivered using Grub Hub and Door Dash. Orders can be fulfilled and delivered in less than 30 minutes, if needed. Building Corporate Relationships Shahnoza says doing in business in Wisconsin is all about relationships and referrals. She networks with the local Chamber of Commerce and Visit Milwaukee. She takes a pop-up kiosk to shows like Marketplace Wisconsin and uses LinkedIn to connect with businesses and deliver samples to interested parties. About Woops! Woops! started in New York with four friends and previous franchise owners who wanted to create something of their own. Their startups with the French Macarons grossed a quarter-million dollars in just 5 weeks. In no time, they realized “woops” we have a business, and just one year later, “woops” we have a franchise…or so the story goes. There are about 50 Woops! locations and 30 franchisees in the U.S. Started in 2012, the company supplies franchisees with all the resources to connect with local businesses in addition to making the delicate and delicious macarons, custom printing and packaging. They have materials to say thanks, appreciate clients, even real estate closings, and support franchisees with weekly phone calls. While the cost of a business is always more than you anticipate, Shahnoza says the investment in a Woops! franchise is about $80,000 to $100,000. Connect with Shahnoza Email: brookfieldsquare@bywoops.com Website: https://www.bywoops.com/

By bike or by boat, it is the best pub crawl in town. The Milwaukee Pedal & Paddle Tavern has become the #1 tour in town in just a few, short years. Our guest, Derek Collins shares the ups and downs of a start-up business and how he and his partner, Ryan Lloyd have expanded their bike and boat bars. Pedal Tavern Origins When Derek’s partner, Ryan, called him to tell him about a bike bar up in Minneapolis they needed to have in Milwaukee, Derek thought his friend had gone nuts. Ryan replied, “it’s super fun and people will pay to do it.” So, in 2010, Derek and Ryan invested in their first bike bar and began operating the Pedal Tavern. The Pedal Tavern is a 16-seat, BYOB bike bar that is powered by riders who must pedal. The two-hour tours take riders to three to four pubs and restaurants of their choice in the Third Ward and Walker’s Point. Derek says they have partnerships with about 20 places that offer drink and food discounts to Pedal Tavern visitors. In the beginning, Derek operated every tour and business boomed, so the partners put all that money into a second bike tavern and kept reinvesting until they had five. Controversy Threatens Business When the Pedal Tavern applied for their fifth liquor license in 2012, the City of Milwaukee took notice and pulled the company’s liquor license. According to Derek, they were in a gray area that allowed the company to fall under the category of a “green limo.” The city argued since the bikes were not motor operated, they could not be considered a limo. The Milwaukee Journal Sentinel printed this news on the front page with the headline, “Tapped Out.” The news was devastating to the company. People wanted to be able to drink on the Pedal Tavern tours. In 2013, business dropped by 50 percent. At the same time, Derek and Ryan were buying drink tokens from the bars to attract ridership. With minimal profit margins, they were not going to able to operate much longer. A compromise with the City of Milwaukee saved the fate of the Pedal Tavern. It was agreed to limit the number of drinks to three per person and no hard liquor. With their liquor license reinstate, the Journal Sentinel ran another front-page story and by 2014, ridership was back up and the company was back doing business better than before. Reinvestment Ignites Growth Last year, the company expanded to have boat tours as well. They added Paddle Taverns that, like the bikes, were BYOB and took riders on tours down the Milwaukee River, originating at a local bar, called the Harp. Each boat is manned with a captain and first mate. Riders are encouraged to pedal the boats; however, the boats also have a motor. Fifteen to 20 minutes into the tour, the riders typically stop pedaling, turn up the music and enjoy the tour and each other. Derek says they continue to invest back into the company. They’ve started an electric, Duffy boat company that individuals can rent and take out on the water. They also offer kayak rentals and have entered into another partnership with John Revord, owner of the Boone & Crockett bar and Mitch Ciohon, owner of Taco Moto, to purchase the Cooperage at 820 S. Water St. The building has three floors. The first floor has 11,000 sq. ft., and includes the Boone & Crockett Bar, a commercial kitchen and event space for weddings and concerts. The second and third floors are both 5,000 sq. ft. The second floor has an Air BnB, personal office space an art studio. The third floor is currently vacant, but Derek says they plan on creating a co-working share space. Marketing Strategy One of the beauties of having such a unique business is the buzz it creates. The controversy over the loss of the liquor license may have hurt at first; however once reinstated, it also created a lot of awareness for the company. Derek says they started their company with on Groupon offer in 2010, when Groupon was new and very popular. These days, word-of-mouth, visibility on the street and water and user-generated...

Online newsrooms are becoming very popular, thanks to companies like TEKGroup International Inc., an internet software and services firm that helps PR and corporate communications professionals save time and money, while providing a platform to help increase coverage in the mainstream and social media. Companies like Starbucks, Toyota, Dunkin Donuts and Walgreen’s and many others are using these newsrooms to centralize all their communications content. On this episode of #Brandstorm, Steve Momorella, owner and founder of TEKGroup talks about the online newsroom and why companies should be considering them. What is an Online Newsroom? TekGroup has been creating newsroom for brands since 1998. Back then, they were called Press Rooms. They were a placeholder on your website for press release, news coverage, logos and imagery. The focus of the Press Room was for journalists. With the advent of social media, in the last 5 years or so, these Press Rooms have changed to Online Newsrooms or Brand Journalism Newsrooms where the focus is on the brand’s audiences. It is now a hub for all communications content – media assets, stories, imagery, video, audio, pdfs, social media, etc. While press releases are still used, companies have switched their focus to stories about the brand -- how the brand was created and how it is being used by customers, as an example. The articles are often written by people in different departments within the company, and not just PR professionals. Companies like Sprint are using the online newsroom as Corporate Social Responsibility (CSR) site or as Investor Relations sites. Steve says the other big difference is that online newsrooms now make it possible to upload content and distribute all your communications to journalists, employees, customers and any other target audiences with a few clicks and its delivered. The Online Newsroom Advantage With social media and distribution integrated into one platform, PR and Communications professionals save time and money. They don’t have to spend thousands of dollars on wire releases because more than 4000 journalists are already in the dashboard and can be targeted by industry. TekGroup even offers a Twitter feed for journalists that can also be targeted by industry. You also can save money by not having to pay contact database companies to send out emails. In the past, PR professionals had to write the content, pay a wire service so they could upload the photos and press release for distribution. Now PR professionals can save valuable time because the platform integrates distribution and all your social assets. You can choose which social media account to use, who you want to send the content to, while sending out consistent messaging, all from one dashboard. TekGroup Technical Support The online newsroom is technically a standalone site from the company’s website, however from a visual and SEO perspective, it is integrated with the website. Visitors never know they are going to another site when they click on the newsroom icon. TekGroup build the site based on the client’s needs, and then become the IT department, hosting and managing the site. The platform also has an embedded analytics system that can integrate with a company’s Google Analytics for tracking and SEO purposes. The Way of the Future Steve says research has been conducted the last 15 years to measure the trends and expectations of both journalists and consumers when it comes to an online newsroom. In the past, it was used 100 percent of the time by journalists. Now, the numbers are 70 percent consumers; 30 percent journalists. Pricing According to Steve, there are two pricing tiers – professional and enterprise tiers. For large companies with lots of personnel, locations, products and services, it can be expensive. For small companies, the cost $10,000 annually. Steve likes to say, for less than $1000 per month, you get a fully-hosted website management system with unlimited use. Plus,...

On this episode, our guest has a few ideas to help you use video marketing to increase sales. Rick Cesari has been a pioneer in the Direct Response advertising industry since the early ‘90s and has used Brand Response strategies to help build many iconic brands from scratch, including Juiceman, Sonicare, The George Foreman Grill, OxiClean, Clarisonic, Rug Doctor, Momentus Golf and many others. Rick has helped take companies like GoPro from a start-up to over a billion dollars in sales in just a few short years. About Rick Cesari Rick studied biology and was going to be a dentist, but he got tired of school. He moved to Florida, read lots of books about real estate, and went to a seminar to learn how to invest in distressed properties and make a profit. He made $12,000 in a few days. He was so excited about his investment, he went to the editors of Florida Trend, a business magazine, and told them about the seminar. The article about the speaker was instrumental in growing his seminar business, so Rick was asked to help with his marketing. It was the beginning of his highly successful marketing career. Brand Response Strategies Rick says the key to being good at direct response marketing is understanding what makes the consumer respond. He uses a formula from Dale Carnegie’s book, “How to Win Friends and Influence People.” Tell the audience what you are going to say, say it and then tell them what you said. Rick adds that making videos is a lot like making speeches. You must capture the audience’s attention at the start, or they will continue clicking through the channels. Another formula that Rick uses is called AIDA. The acronym stands for Infomercials often seem repetitive and they are. Using Dale Carnegie’s formula, you say what you are going to say, say it and tell the audience again what you said. They must also solve a problem. Rick says if you cast a wide net with video that visually demonstrates different ways to solve the problem with your product, you will hook the consumer who has that problem in. Your product should have a unique selling proposition and a history of past product sales before considering direct response marketing. You also need a call-to-action at the end so the consumer can respond. Video Persuasion All of these tips and much more are included in Rick’s new book, Video Persuasion,” which is being released on Amazon on Oct. 15, 2019. At the end of each chapter, Rick includes interviews with industry experts that include great insights about video and video marketing. Here are just a few: Rick also includes about 10 apps in his book that will save you money and help you with video production. Apps like Lumen 5 and Content Samurai are just a couple examples of Apps that can help you create video. As a bonus, if you visit Rick’s website, you can download information about the three most engaging types of video content. Speaking Engagements Rick also makes appearances and has a range o topics from how to build a $100 million business using direct marketing to brand building. He should know. Four of his clients made billions in sales, including Sonicare, the George Foreman Grill, OxyClean and GoPro. During this podcast, he shared two great stories about George Foreman and GoPro. Connect with Rick: Website: www.rickcesari.com YouTube: RickCesari.tv

Our guest says if you aren’t using testimonials, you’re missing out on a simple, but great tool for new business. Michael Gass is the founder of Fuel Lines Business Development, a firm which provides business development resources, training and consulting services to businesses like Platypus Advertising + Design. His blog, “Fuel Lines” has been rated among the top 100 marketing blogs in the world, according to Ad Age’s Power 150, and he is considered one of our country’s foremost authorities on social media. Testimonials Should be a Priority We may procrastinate or feel awkward about asking clients for testimonials, but according to Michael, a testimonial is as good as a referral for most prospects, and small-to-mid-sized companies depend on referrals. Michael is a business development consultant to advertising, digital and PR agencies. He says most agencies are missing the boat when they do not use testimonials, especially on their websites. A website is an online brochure for your capabilities and services. Testimonials add credibility to what you do and validates your expertise. Testimonials are what clients are going to research and look for in advance of engaging with you. You can also use testimonials as an endorsement on LinkedIn and on social media. Pictures and video work very well, as well as links back to your client. Michael says links are not only good for SEO, they make it that much easier for prospects to get references about you before they ask you for them. If you are using celebrity endorsements, make sure the use of the celebrity is relevant to your brand and not just name-dropping. Asking for Testimonials Michael says timing is important when asking clients for testimonials. The best time is after you have completed a project and have seen positive results. You should also make the process easy for your client. If you are uncomfortable with writing a testimonial for the client to approve, ask them for a couple of sentences about you to make the reference more personal. You can edit those sentences, add a few thoughts and go back to the client for final approval. The Battleground for New Business is Online Michael got into social media before it was even called that. Web.O was a term that was batted around, and the geeks involved in social media were resistant to helping outsiders like Michael, who had an intuition about its future success. He tested everything, identified his target audience and started building a community around his audience. He created content of value to them and eventually became a thought leader in the marketing industry. Today, Michael has more than 100,000 Twitter followers, 40,000 subscribers to his newsletter and a tremendous amount of traffic that follows his niche blog, Fuel Lines. As a consultant, Michael is using his experience to help agencies re-learn business development. The old way of prospecting was chasing new business. Today it is about being found. He advises agencies to identify a target audience, build a community and create a niche blog that will provide valuable content for their audience. In Michael’s 11 years as a consultant, he has never had to make a cold call. People come to him because prospects feel they know him from his blog, newsletter, website and social media posts. And, using testimonials has helped sell his services before prospects have even met him. Connect with Michael Phone: (205) 370-7750 Email: michael@michaelgass.com Blog: https://www.fuelingnewbusiness.com/ Twitter, LinkedIn, Facebook: @michaelgass

Candy Adams, aka the Booth Mom, was on our show earlier this year to talk about best practices for putting on a profitable trade show. On this episode, she is back to talk about exhibit houses and what they need from you, the exhibitor, to create and build your display the way you want it and within budget. About Candy Adams Candy is an award-winning, freelance exhibit project manager and journalist. Earlier this year, she won an international Gold Tabbie for “Regular Column” from the Trade Association Business Publications International (TABPI) for her Exhibitor’s 101 column for Exhibitors Magazine. This brings her total number of awards to 19 various bronze, silver and gold writing awards in her 22 years of penning the column. Candy was affectionately nicknamed the Booth Mom by a booth staffer in the early ‘90s for her nurturing personality and knowledge of the trade show industry. First and foremost, she thinks of herself as a mama bear, protecting her clients against unscrupulous individuals at trade shows who prey on rookies. Always looking for value for her clients, Candy never spends a penny where she doesn’t have to. When she began freelancing in 1996, she realized her nickname was actually her brand, so she officially registered her nickname as the Booth Mom. Types of Exhibit Displays There are varying types of displays from the simple Tier 4, which is basically table tops with table drapes and a monitor, to Tier 3, which include table tops and banner stand pullups and the larger Tier 1 and 2 displays, which feature Linears and Islands. Pitching the Exhibit House The very first thing an Exhibitor should decide is whether they will want to handle the program management themselves or outsource it to someone like Candy. From there, the Exhibitor should write out what it needs in a Request-for-Information, or RFI. The RFI is sent to a variety of exhibit houses to determine their capabilities and ability to fulfill the needs of the exhibitor. It will include questions about the Exhibitor’s show services, storage needs, technological knowledge, financial management, corporate philosophy, goals and values, creativity and experiential experiences, its network of support services, who they work with, etc. The responses help the Exhibitor to narrow the list down to three to four Exhibit Houses that they would like to have pitch the business. It is an industry standard for exhibit houses to be asked to design on spec. This can cost them up to tens of thousands in design time, so it is important for the Exhibitor to have a clear vision of what it needs in a Request-for-Proposal. It should start with a marketing brief of how the trade show will fit into the company’s marketing mix and include the Exhibitor’s expectations when it comes to design, ROI (what they are spending to make a sale), what will be considered a success, marketing objectives, client relationships, experiences and memorability. Exhibitors should have a realistic budget as to what is needed to accomplish the project. Candy says most displays cost about $165/sq.-ft. Candy also recommends giving the Exhibit House 90% of what’s expected, and then hold back 10% for things they might want to add. Complex displays are often a mish-mash of what needs to be built, rented from the Exhibit House and rented by the show house. The information will allow the Exhibit House to determine if it wants to pitch the account. Communication is Key The people within Exhibit Houses have various core competencies. If you want to build a solid relationship with the Exhibit House, meet with the executive team to talk strategy, responsibilities and execution. Candy says no show goes perfectly, so always have a backup plan. If there is a fail on the part of any vendor, that vendor should get the bill, not the Exhibitor. Final Thoughts Candy’s big takeaway is do your homework when selecting an Exhibit House. Do the RFI to as many Exhibit Houses as you like, but don’t...

You may already know that Chick-fil-A is the third largest fast-food restaurant chain in the U. S. and that it ranks #1 in customer satisfaction. But did you know this year, the fast-food restaurant chain entered the ranks of the country’s most respected and revered companies at #51, ahead of Amazon at #54? This according to the Reputation Institute, a reputation measurement and management services firm. Kyle Bartz is one of the newest owners of a local Chick fil-A in Pewaukee, Wis. He joins #Brandstorm to talk about this great brand story. About Kyle Bartz Kyle didn’t even know what a Chick-fil-A was when he walked into one of the restaurants on the East Coast 11 years ago. But, when the local owner told him to come work for her and he might have the opportunity to own his own restaurant in a few years, he was intrigued with the possibilities. Kyle worked for two local owners before going to work for Corporate helping owners to open new restaurants. He spent nearly three years learning everything he could about the business and what you needed to know to be an owner and leader. He then became part of an extensive selection process to determine which restaurant location would be a good fit. That took another year and a half. In April 2019, Kyle opened a Chick-fil-A in Pewaukee, Wis. About Chick-fil-A Chick-fil-A’s founder was S. Truett Cathy. Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. A quick fun fact about Chick-fil-A is how it got its name. Cathy called the first part Chick, because chicken was the primary food on the menu. The second part, “fil,” is about the cut of meat used, the filet, and the “A” stands for Grade A quality meats and produce that always come from the very best sources. Opening the Chick-fil-A Way Kyle said every Chick-fil-A opening is different for every new restaurant. Openings are tailored to the local community and what resonates with them, but Corporate always provides a lot of support for the owner. In Kyle’s case, his “opening” started on a Monday night with a Premiere Night. More than 100 residents were selected from a Facebook promotion and invited to sample the food and get a preview of what’s to come. On Tuesday night, Kyle had a Dedication Dinner, which was a private, catered event for his team in Pewaukee. Wednesday was the “First 100 Camp Out.” The first 100 to camp out that night were given a year’s worth of Chick-fil-A, or one meal a week. On Thursday, Kyle officially opened the doors to his new restaurant. Finding & Training Talent When you have a great brand story like Chick-fil-A finding talent is a little easier than it is for other fast-food restaurants. Kyle says he received about 1200 applications in the first, four months. Retail is a people business, so Kyle was looking for friendly people who weren’t just looking for a job. He was interested in finding people looking for a pathway to success, maybe even future ownership, like him. Originating in the southeast in the 1940s, Chick-fil-A is somewhat new to the Midwest, and Wisconsin, in particular. Most of Kyle’s employees didn’t know much about Chick-fil-A and for many, this was their first job. Kyle believes with his team, it is more about setting an example than it is training. The company has a what is called “Two Mile Service.” The first mile is the guest’s expectation. The second mile is what Kyle and his team do to go above and beyond a guest’s expectations. If the guest’s expectation is faster service, how do they make it faster? If...

Today’s guests today have been podcasting with Platypus for nearly two years. Mary Motiff is the Director of Tourism for Bayfield County, which is located in Northern Wisconsin along the southern shore of Lake Superior, and Pam King is the executive director of the Grafton Area Chamber of Commerce, located just 20 miles north of Milwaukee. Both destination marketers have been using podcasting to share digital content about the goings-on in their communities. About the Grafton Community Grafton is the smallest county in Wisconsin, but Pam King says its location on the I-43 eastern corridor of the state makes it a convenient destination for people visiting Milwaukee or looking to stop somewhere while traveling to other parts of the state. It is located about halfway between Chicago and Green Bay, Wis. Grafton is considered a retail hub for many. The first Costco and the first Meijer in Wisconsin are here, attracting residents and visitors on the weekends. The Inner Urban Trail, which is used for hiking, biking, and cross country skiing, traverses through the entire county and connects with Milwaukee and Sheboygan County trails. Grafton is home to Blues Recording, where many Blues greats would come from Chicago to record their music in the 1920s. A lot of the architecture in the Village of Grafton reflects this history, including the Paramount Plaza, which is shaped like a grand piano and keys that are a walking “hall of fame” for Blues artists. The community is also part of the Mississippi Blues Trail. For these reasons and many more, Grafton’s podcast is called “Getaway to Grafton.” About Bayfield County Just the opposite of Grafton, Bayfield County is one of the largest counties in Wisconsin with about half of its land in public ownership. Its bounty of amazing natural resources include seven destinations listed as national designations. In fact, the Apostle Islands National Lakeshore, which consists of 21 islands and the southern shore of Lake Superior, attracts visitor from around to world to see its sea caves that turn to ice in the winter. Located at the top of Wisconsin, Bayfield County has some difficulty getting large populations of visitors to come to the area, but once visitors are here, they come back repeatedly for tranquility and rejuvenation from the hectic pace of big city life. It is a great area to connect with nature Its podcast is appropriately named “Bayfield County Wild.” The Benefits of Destination Podcasting Both Pam and Mary agree that their foray into podcasting has been well-received and the envy of their industry peers. In both communities, educating people about podcasting is important, because unless you are a millennial, most people don’t understand what it is. Pam likes to describe podcasting as a talk or radio show when people ask about it. Mary says it also helps to have her guests share the content on their websites and social media outlets once it has been uploaded to platforms like Stitcher and Google Play. She really likes the fact that she can dive deep into topics with podcasting. You can never get the same amount of information in a print, radio or TV ad and the cost is far less. The people who listen to each podcast are invested in the content. Not everyone is interested in every topic, but they are interested in knowing more about the areas. Both women are building libraries of information that can be used and re-used as long as it remains relevant. Mary has had her marketing intern go through all of the podcast’s show notes to find and list all of the various topics so visitors can just scan the website for the topic they want to learn more about. Another point that Mary makes is that destination marketing helps economic development. Communicating quality of life in the detail that podcasting can do is huge. Using Professional Services for Podcasting Wi-Fi can be spotty in Bayfield County, so with the help of Platypus, Mary has invested in equipment that allows her to...

How can you get noticed when your brand is in a crowded space and you are just a small fish in a really big pond? Our guest today says you can play that to your advantage. Prentice Howe is the owner and CEO of Door Number 3, an Austin ad agency and author of the Empowered Challenger Playbook, a book that looks at how brands can change the game, steal market share and topple giants. 5 Brand Personality Traits Most people are drawn to products that bring good things into the world through innovation or better business practices. Prentice says there are five personality traits that inspire the voice and tone of a brand. Operating with a Challenger Spirit Of course, not every brand can be an empowered challenger. You have to be honest about who you are. What do you offer that others don’t and can you deliver that experience? You also need a solid strategy with a road map of how to get there and how to zig when the competition zags. The Empowered Challenger Playbook Prentice believes anyone who is a founder or CEO, a chief marketing officer or just someone involved in marketing a brand would enjoy his book, The Empowered Challenger Playbook. He calls it a positioning book and includes interviews and case studies of companies that mirror the five personality traits discussed. The book is available on Amazon and at the Book People store in Austin, Texas. Connect with Prentice How Website: DN3Austin.com LinkedIn: @PrenticeHowe Instagram: @Prenticehowe

Being this first, the only, the most unique is obviously a great advantage for brands trying to get the attention of its customers. It’s also easier said than done. Michael Greenberg, is the CEO of Call For Content and author of the Authority Marketing Playbook. He says he uses strategies to develop unique, niche-specific, quality content that is engaging and delivers new customers. Call for Content Call for Content is a podcasting agency primarily focused on creating B2B content market for use in lead generation. Over the years, Michael says podcasting has proven to be the most effective tactic for lead gen, resulting in his company moving to podcast-based strategies for the company’s clients. Developing Content Michael believes it’s critical to develop a strategy that connects with the client’s customers from the start. He uses direct customer research that is both qualitative and quantitative and combines both to develop ideal customer personas. Call for Content will audit the client’s current materials and conduct one-on-one interviews with up to five of the client’s customers to find out what they want to know. The interviews are typically followed by a survey and additional talks with people who fit the client’s ideal customer personas but are not customers. This research typically costs $2,500 and takes about six weeks. For clients interested in making an investment in lead generation using content, keeping the price low initially is good because it gives the client time to get to know Call for Content before the content creation begins. Too many companies make content for use in SEO or sharing it in newsletters, but what they should really be looking at is who they should be creating content with to bring in new customers. The content should help open the door to new relationships and partnerships that will attract new customers. As an example, Michael says you might consider positioning your podcast by interviewing ideal clients for your business or creating a series with tech leaders who serve the same industry. Podcasting is an effective way to generate content even if it isn’t part of a podcast show. And if the client’s target demo includes millennials, Gen Zs, tech-savvy or highly educated individuals, there is a good chance there are not enough listeners for a podcast series to make sense. The audio content created from the podcast, however, can be used to create written content and be re-purposed for use in blogs, videos, newsletters, social media and other vehicles...all in the voice of the client’s authority figure – the person who speaks to your target audiences as an authority. Authority Marketing The size of a company plays a big role in determining who will be its authority figure. If the company is small, say 20 to 30 employees, the authority must be the owner or founder. Companies with 150 or more employers might be able to use division heads or a VP of sales and marketing. If the company has 1,000-plus employees, there may be an entire team working full-time on the podcast. Michael has three labels for authority figures. Best-in-Class includes the person who has a proven track record in his or her field of interest. The Simplifier is the person who uses a podcast to make things simpler for everyone and the Innovator does things by going against the grain. This person has become successful using unconventional tactics. Michael talks about authority marketing in two ways: specialization and relativity. The more you can niche-down or specialize in an industry, the easier it is to build authority. Michael points out that it is difficult to build authority if you are trying to be an expert in digital marketing. However, if you are trying to be an authority in lead generation using Facebook ads for dental practices in middle market cities, you can become an expert in just a few months. Authority is also relative. The only people you need to be an authority for are the people who will actually buy...

In a time when trade or business news publications are struggling to survive, one company is killing it. Industry Dive publishes business news and analysis for executives through dedicated sites and email newsletters. What Industry Dive does may not sound sexy, but its revenue stream is turning heads. On this episode of Brandstorm, Industry Dive’s Robin Re, VP of Marketing, talks about Industry Dive’s successful business model. Industry Dive’s Story After years of working together in digital media, Industry Dive’s founders Sean Griffey, Ryan Willumson and Eli Dickinson began to notice a consistent trend. They saw that, while mobile devices were changing the way people worked and consumed information, traditional business media content models, user interfaces and marketing programs were slow to adapt. In 2012, they launched Industry Dive to meet the needs of busy industry executives: providing insights and analysis to help them do their jobs. Its first five publications included Construction Dive, Education Dive, Marketing Dive, Utility Dive and Waste Dive. Five years ago, today’s guest, Robin Re, joined the company to contribute to its growth. Today, there are 16 publications with another two planned to launch this year, its reach has expanded to eight million professionals and its revenues have grown to more than $20 million. Competitive Differentiators As Industry Dive’s name implies, the journalists dive deep into the business news headlines to not only report the story, but to provide insight and analysis of what the information means to its readers. Its editorial is 100 percent independent with a staff of 66 full-time journalists. Robin cites competition, change and capital as its formula for deciding which vertical markets to enter. The industry must already be covered by a niche media group, be subject to continual change because of technology and regulations, and have a large, capital spend. Revenue Generation Industry Dive’s newsletters are free to its readers and 100 percent ad-supported. Banner ads are less than 10 percent of its revenues. They don’t use programmatic ads, but sell directly to its advertisers using lead generation campaigns and direct response vehicles that include email platforms and high-end content like playbooks and webinars. Its sales force are more like consultants who sell “sponsorships” based on the goals of its advertising partners and craft campaigns that speak to its valuable niche audiences. Results are also evaluated primarily on the number of leads or downloads generated and not impressions. The company expects to reach $29 million in revenues in 2019 and will employ about 150 by the end of the year. Connect with Industry Dive: The best way to communicate with Robin is to subscribe to one of its publications at: https://www.industrydive.com/industries/ She responds to everyone who writes to the publication. Robin's LinkedIn: https://www.linkedin.com/in/robinselvy/ IndustryDive's LinkedIn:https://www.linkedin.com/company/industry-dive IndustryDive's Twitter: https://twitter.com/industrydive Robin's Twitter: https://twitter.com/robinselvy IndustryDive's Facebook: https://www.facebook.com/IndustryDive/

Our guest today is a healthcare evangelist and international healthcare industry expert. Tanya Abreu pioneered the planning of the first network of freestanding breast health centers in the greater Pittsburgh area and the establishment of more than 75 model women’s health education and primary care clinics around the world. As a healthcare marketing innovator, Tanya is also a successful speaker, author and workshop leader. Tanya’s Background Tanya began her career in education as a business communications professor in the Graduate School of Industrial Management at Carnegie Mellon University. She went to Russia to teach American English at Moscow State University. While there, Tanya got excited about being able to change a healthcare system with terrifying technology into something more humane. She came back to the U.S. to partner with Magee-Womens Hospital in Pittsburgh, where she took part in the transformation of women’s health through branding and outreach. The CEO at Magee, Irma Goertzen, believed women feared coming to the hospital in the inner city for a breast image knowing there was a possibility that she might have cancer. Goertzen believed the hospital’s responsibility was to care for women. She spent millions setting up freestanding breast care clinics within the communities where the women lived. The clinics eventually expanded to provide pelvic health and heart disease prevention. When Tanya left Magee, she started her own company called Spirit of Women. In this role, Tanya worked with C-suite executives to help them reevaluate how they presented healthcare to women. She is now involved in the Lipstick Alliance movement and is the national director of the Women’s Choice Award. Creating Successful Healthcare Brands for Women According to Tanya, there are distinct differences between men and women when it comes to healthcare. Men are more action-driven. They want to know what they have and what to do. Women often shun wellness care because it takes them away from their families’ needs. It’s not that women fear the disease, they just don’t want to have it now because they must stop what they are doing. Women make more than 85 percent of all healthcare decisions for their family. Tanya says for hospitals and health groups to grow its brand with women, they need to capture the “heart” share of women before the money. The biggest mistakes that healthcare providers make is trying to fix women. Women don’t want to be fixed. They want to be listened to and encouraged. They want to know about the experiences and quality of life other women have had. Taking a grassroots approach to healthcare marketing is paramount. Patient testimonials, community events and social media are more important to women than advertisements and billboards. It’s all about patient and community experience communications. With 30 years in this industry, Tanya has always believed hospitals that support and encourage women are the ones that will have their loyalty and generate revenue. After her own experience with cancer, she realized there was more. She realized that much of what she had been doing was lip service to women wanted to hear. She didn’t want to be controlled, she wanted to be encouraged. She wanted hope, not more medication. The Lipstick Alliance These days, Tanya is working with hospitals to form the Lipstick Alliance. Statistics show that 83 percent of women put on lipstick daily to make them feel good. The Lipstick Alliance is about wellness every day for women. Tanya wants it to be a movement that gets women thinking about doing something healthy every time they put on lipstick, lip gloss or chapstick. She hopes that one day the lipstick icon will be as recognizable as the red dress is for heart health and the pink ribbon is for breast cancer awareness. The Lipstick Alliance is about wellness every day for women. The national program is market exclusive, so there can only be one hospital per market in the U.S. Hospitals...

Work is supposed to be fun and games at Punch Bowl Social. The company calls its experiential food and beverage brand a “delectable collection of unequaled music, food, games, and beverages.” While in Milwaukee for the grand opening of Punch Bowl’s 16th location in the U.S., the V.P. of Marketing, Scott Sibley, chatted with #Brandstorm about its unique concept. What is Punch Bunch Social? Punch Bowl Social is an unusual name, but it harkens back to the Victorian era when people gathered around the punch bowl to socialize. It has everything fun…food, arcades, karaoke, beverages, old school gaming and a 360-degree bar. There’s really nothing out there with the scale, size and diversity of Punch Bowl Social. Its 20,000+ sq. ft. facilities are eclectic in design – kind of a combo of holiday lodge, Victorian mid-century, modern and industrial design. However, each location is also different with references and connections to its community. In Milwaukee, for example, its love of lakes, beer and German heritage can be felt throughout the space. The private Karaoke rooms have Liberace, Cheese and Space Cowboy (Steve Miller Band) themes that are all definitely hometown Milwaukee. Each location has old school gaming, but some of the games can be unique to the town. While most people call the game “Yard Yahtzee,” in Milwaukee, it’s called “Farkle.” Punch Bowl is also about positivity and good luck. The number 9 is a positive number, so its founder, Robert Thompson, wanted a name with nine letters. All of his kids have names with nine letters, too. Marketing Punch Bowl Social Punch Bowl Social is corporately-owned and its primary targets are millennials and Gen Z. It's signature event when it enters a new market is to organize a big kick-off party. The company typically engages the help of a local PR in each market to help them connect with the community several months in advance of the opening and to handle publicity for the opening. Its unique concept, scale and size make it newsworthy in every market it enters, but the company also uses paid media to generate awareness. Punch Bowl Social also begins hiring and training staff at least six weeks to two months out from the opening. It has a corporate training team that works with new hires to learn its zone service concept. In addition to Milwaukee, Punch Bowl Social has openings in Dallas, Ft. Worth, Washington, D.C., Salt Lake City, Phoenix, Miami and Austin this year. In 2020, it is planning to open in Pittsburgh and St. Louis. Connect with Scott: LinkedIn:https://www.linkedin.com/in/scott-sibley-5915284 Instagram: https://www.instagram.com/punchbowlsocial Website: punchbowlsocial.com