Brave UX with Brendan Jarvis

Laith Ulaby shares his colourful journey from academia to applied, how frameworks articulate and influence thinking, and the role of power in practice. Highlights include: ====== Who is Laith Ulaby? Laith is the Director of Insights at Webflow, a platform where people can design, build, and launch powerful visual websites without any coding experience. In his role, Laith leads the organisation responsible for data science, user research and insights operations. Before joining Weblow, Laith was the Director of User Research & Market Research at Udemy, an online learning platform with over 60 million users, across more than 190 countries. There he helped to develop the strategy for both the B2C and B2B business lines. Laith has also held several other positions, including at Uber as a UX Research Manager, and as a User Experience Researcher at both Google and AnswerLab. A generous spirit, Laith maintains his connection to the academic world by lecturing grad students at UC Berkley’s School of Information Science. He is also a volunteer mentor for UX Coffee Hours. ====== Find Laith here: LinkedIn: https://www.linkedin.com/in/laith-ulaby/ Medium: https://medium.com/@laith.ulaby UXPA Code of Professional Conduct: https://uxpa.org/uxpa-code-of-professional-conduct/ Insights Association Code of Standards: https://www.insightsassociation.org/Resources/Code-of-Standards ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! https://www.youtube.com/TheSpaceInBetween/https://www.linkedin.com/company/the-space-in-between/https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: https://www.linkedin.com/in/brendanjarvis/https://thespaceinbetween.co.nz/https://twitter.com/brendanjarvis/

Tom Greever speaks to the heart of articulating design decisions, becoming someone worth following, and making yourself an influential force for good design. Highlights include: ====== Who is Tom Greever? Tom is a Senior Director of Product Design at Indigo, an agricultural company that improves farmers profitability, environmental sustainability and consumer health, through the use of nature-based and digital technologies. Tom has also previously been the VP of Product & Design at Handled, where he led the product strategy and CX teams who were creating category-leading software for the home services and moving industry. Before Handled, Tom was the Director of UX and then VP of UX and Design at Bitovi, a remote-first digital consultancy where he led teams to deliver new web app experiences for companies such as Apple, Walmart, Levi Strauss and Lowe’s. A celebrated and experienced product and design leader, Tom is best known for his influential book, “Articulating Design Decisions”, a book that has helped tens of thousands of designers around the world to achieve greater career success and greater impact through design. ====== Find Tom here: LinkedIn: https://www.linkedin.com/in/tomgreever/ Website: https://tomgreever.com/ Twitter: https://twitter.com/tomgreever ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! https://www.youtube.com/TheSpaceInBetween/https://www.linkedin.com/company/the-space-in-between/https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: https://www.linkedin.com/in/brendanjarvis/https://thespaceinbetween.co.nz/https://twitter.com/brendanjarvis/

Noam Segal shares his early experiences working for the Israeli military, whether democratisation has been positive for UX, and the importance of telling a good story. Highlights include: What makes for an impactful research story? Why is NPS the worst thing to happen to UX research? Has the democratisation of UX research been a good thing? Has UX become less innovative since becoming part of enterprise? Why is it important for people in tech to believe in magic? ====== Who is Noam Segal? Noam is a Research Manager at Meta, where he’s building a modern, progressive, and impactful research team to support product people working on Facebook’s newsfeed. He also leads several key initiatives within Meta’s Qualitative Centre of Excellence. Before Meta, Noam was the Head of Health Research at Twitter. He has also been a Director of User Research at Wealthfront, a Product Research Manager at Intercom and a Lead Experience Researcher at Airbnb. Outside of his day-job, Noam mentors UXers on ADPList and UX Coffee Hours and shares his knowledge on the Learners platform and on Maven, where he hosts two courses: “The Missing Foundations of UX Research” and “The Research Storyteller”. Noam is also active on his YouTube channel, UX Quests, where he hosts a series of conversations with UX research leaders about UX research. ====== Find Noam here: LinkedIn: https://www.linkedin.com/in/noamsegal/ Website: http://uxquests.com/ Store: https://uxquests.shop/ Twitter: https://twitter.com/noamseg YouTube: https://www.youtube.com/@UXQuests ADPList: https://adplist.org/mentors/noam-segal ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! https://www.youtube.com/TheSpaceInBetween/https://www.linkedin.com/company/the-space-in-between/https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: https://www.linkedin.com/in/brendanjarvis/https://thespaceinbetween.co.nz/https://twitter.com/brendanjarvis/

Andy Budd speaks frankly about designers’ limiting beliefs, the siren song of perfection, and how to start playing business better. Highlights include: ====== Who is Andy Budd? Andy is an independent executive product & design leadership coach and a venture partner at Seedcamp, Europe’s most successful seed fund, investing in over 450 companies who have gone on to raise over $7 Billion. Before joining Seedcamp, Andy was the founder, managing director and then CEO of Clearleft, arguably the United Kingdom’s first User Experience consultancy. During his 17 years there, Andy relentlessly promoted the value of design and founded two product businesses - FontDeck and Silverback. The latter a popular usability testing app for Mac. In 2008, in the midst of the GFC, Andy founded UX London, Britain’s first major user experience conference. It would become the longest running UX conference in all of Europe, and it was an event that he lovingly curated until 2021. Andy is also the founder and curator of dConstruct, which was the first digital design conference in the UK and Leading Design, an annual event and 2,000 strong community that brings together some of the world’s best design leaders. ====== Find Andy here: LinkedIn: https://www.linkedin.com/in/andybudd/ Website: https://www.andybudd.com/ Twitter: https://twitter.com/andybudd Medium: https://andybudd.medium.com/ Instagram: https://www.instagram.com/andybudd/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! https://www.youtube.com/TheSpaceInBetween/https://www.linkedin.com/company/the-space-in-between/https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: https://www.linkedin.com/in/brendanjarvis/https://thespaceinbetween.co.nz/https://twitter.com/brendanjarvis/

Pete Sena shares his story of building a design agency from scratch, how he’s become a better person and leader along the way, and why each of us need to know our unique value. Highlights include: ====== Who is Pete Sena? Pete is a serial entrepreneur and design executive who advises founders and CEOs on how to create design-driven cultures; the kind that help them to discover and explore new growth opportunities for their businesses. In 2004, when he was still in college, Pete founded Digital Surgeons - an independent demand design consultancy, based in Connecticut, USA. Digital Surgeons now employs over 50 people, has a fully-integrated and self-sufficient leadership team, and has created award-winning work for brands such as Google, United Technologies, Epic Games, the US Open and Lady Gaga. Pete is also the Co-Founder of ThinkFWD, a community of innovative business owners who are invited to lean into their curiosity and become true catalysts for positive change within their teams, social circles and society at large. As someone who leads by example, Pete is also a Venture Mentor at Yale University and an entrepreneur-in-residence at his alma mater, the University of Connecticut, in the Technology Incubation Programme. ====== Find Pete here: LinkedIn: https://www.linkedin.com/in/petersena/ Website: https://www.petesena.com/ Medium: https://petesena.medium.com/ The Green Zone Framework: https://bit.ly/405SohZ Digital Surgeons: https://www.digitalsurgeons.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! https://www.youtube.com/TheSpaceInBetween/https://www.linkedin.com/company/the-space-in-between/https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: https://www.linkedin.com/in/brendanjarvis/https://thespaceinbetween.co.nz/https://twitter.com/brendanjarvis/

Kat Vellos shares with us why we need meaningful friendship, what we can do to design better ones, and how to safely navigate uncharted conversational waters. Highlights include: ====== Who is Kat Vellos? Kat is the Principal of Studio KV, the vehicle through which she speaks, coaches and facilitates experiences that help people to create better workplace cultures and to cultivate more meaningful connections with each other. As the author and illustrator of "We Should Get Together: The Secret to Cultivating Better Friendships", a book that builds on Kat’s extensive experience as a community organiser and workshop facilitator - she certainly knows a thing or two about cultivating connection! Before starting Studio KV in early 2020, Kat was a Senior Product Designer at Slack, where she worked in a fast-moving experiment-driven growth team that was making it easier for customers to convert from free to paid plans. Kat has been profiled in Forbes and quoted in Fast Company for her work as the Founder and previous Community Leader of Bay Area Black Designers, a professional development community for Black digital designers and UX researchers. ====== Find Kat here: LinkedIn: https://www.linkedin.com/in/katvellos/ Website: https://www.katvellos.com/ Blog, Community & Resource: https://weshouldgettogether.com/ Kat’s book: We Should Get Together: The Secret to Cultivating Better Friendships - https://geni.us/A8zyt1 ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! https://www.youtube.com/TheSpaceInBetween/https://www.linkedin.com/company/the-space-in-between/https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: https://www.linkedin.com/in/brendanjarvis/https://thespaceinbetween.co.nz/https://twitter.com/brendanjarvis/

Jonas Rinde delves into designing tech that doesn’t feel technical, the challenge of product-market fit, and his relationship with risk and adventure. Highlights include: ====== Who is Jonas Rinde? Jonas is the Co-Founder and CEO of Nomono, the Norwegian company working to simplify the recording and management of immersive broadcast-quality field audio, so that podcasters and journalists can focus on the stories being told. Before Nomono, Jonas was the COO and then CEO of Huddly, the Norwegian technology company that creates AI-infused smart meeting room cameras. In 2007 Jonas’ went to work for TANDBERG, the Norwegian telecommunications provider, as their Director of R&D. During his time there, the business was acquired by Cisco for $3.3B and Jonas became a Director of Engineering at Cisco and a Board Member of Cisco Systems Norway. Wanting to scratch an entrepreneurial itch, Jonas left Cisco in 2014 to become the Co-Founder and CEO of Electric White. The business was acquired by Acano, which was in turn sold to Cisco for $700m in 2016. ====== Find Jonas here: LinkedIn: https://www.linkedin.com/in/jonasrinde/ Twitter: https://twitter.com/JonasRinde Website: https://nomono.co/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! https://www.youtube.com/TheSpaceInBetween/https://www.linkedin.com/company/the-space-in-between/https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: https://www.linkedin.com/in/brendanjarvis/https://thespaceinbetween.co.nz/https://twitter.com/brendanjarvis/

Mike Monteiro sets fire to design orthodoxy, tech overlords, and his own Portuguese American history in this delightfully dark conversation. Highlights include: ====== Who is Mike Monteiro? Mike is the Design Director of Mule Design, the outspoken, outstanding, and slightly outrageous design consultancy that he co-founded with Erika Hall 21 years ago. During that time, Mike has made an outsized contribution to the field of design. He is the Co-Host the Voice of Design podcast and has authored several books, including “You’re My Favourite Client”, “Ruined By Design”, and “Design Is a Job” - which is now in its 2nd edition! With a unmissable emphasis on ethics, Mike pulls-no-punches as he singles out the failings of design and the industries that employ it, while also illuminating the opportunities and challenges we face - as designers - to right the ship. His talks, like “How Designers Destroyed the World”, “How to Fight Fascism”, “My People Were In Shipping” and “Let’s Destroy Silicon Valley” have raised more than a few eyebrows, heart rates and figurative pitch forks. ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! https://www.youtube.com/TheSpaceInBetween/https://www.linkedin.com/company/the-space-in-between/https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: https://www.linkedin.com/in/brendanjarvis/https://thespaceinbetween.co.nz/https://twitter.com/brendanjarvis/

Julia DeBari shares her experience as a design recruiter, how to navigate compensation and benefits, and what to ask to work out if a role is right for you. Highlights include: ====== Who is Julia DeBari? Julia is the head of design operations for the Copenhagen Institute of Interaction Design, where she’s busy helping the design practice to be more effective and efficient. Before joining the Institute, Julia worked as a freelance design program manager focused on improving onboarding and education. Her clients included the Interaction Design Foundation, LinkedIn and The Hired Guns. Julia’s career in UX began at the dawn of the millennium, as an interaction designer for a Dutch company called Internovation. Since then, she has worked across startups, enterprise, and agency, including at Adobe, MRM Worldwide, Razorfish, Sapient, and Dell. One of Julia’s great passions is design education and most recently she was the lead design educator at Flatiron School. Across the years she’s also been a design educator at Product School, UC Berkley Extension, Design Assembly and GrowthX Academy. ====== Find Julia here: LinkedIn: https://www.linkedin.com/in/juliadebari/ Website: https://www.juliad.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! https://www.youtube.com/TheSpaceInBetween/https://www.linkedin.com/company/the-space-in-between/https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: https://www.linkedin.com/in/brendanjarvis/https://thespaceinbetween.co.nz/https://twitter.com/brendanjarvis/

Hussain Almossawi explores the mindset and practices he's successfully employed while designing products at some of the worlds most innovative companies. Highlights include: ====== Who is Hussain Almossawi? Hussain is the Founder and Chief Design Officer of Mossawi Studios, where he's busy blurring the lines between CGI, VFX and product design for some of the world's most innovative brands, including Nike, Adidas, Apple, Google, Ford, Pepsi, Samsung and Intel. He is also the author of an empowering and actionable new design book called, "The Innovator's Handbook: A Short Guide to Unleashing Your Creative Mindset". Before founding Mossawi Studios, Hussain was a Senior Designer at Ford Motor Company. Hussain's unique set of multi-disciplinary talents have also seen him shape the future of sport through athlete driven innovations at Adidas, and as a Design Consultant for Nike, and an Interface Designer for Electronic Arts. ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! https://www.youtube.com/TheSpaceInBetween/https://www.linkedin.com/company/the-space-in-between/https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: https://www.linkedin.com/in/brendanjarvis/https://thespaceinbetween.co.nz/https://twitter.com/brendanjarvis/

Jim Kalbach shares insights from jazz into collaboration, how experience maps help us navigate design, and why Jobs To Be Done deserves our attention. Highlights include: ====== Who is Jim Kalbach? Jim is the Chief Evangelist and VP of Customer Experience at MURAL, the world’s leading digital whiteboard. Prior to joining MURAL, Jim was a Principal UX Consultant at Citrix Online, and he has also worked in numerous consulting roles for other large companies such, as eBay, SONY, LexisNexis and Razorfish Germany. Somehow, on top of all this, Jim found the time to write three critically acclaimed books: The first, Designing Web Navigation, was published in 2007, followed by Mapping Experiences in 2016 and, most recently, The Jobs To Be Done Playbook in 2020. While working in Europe, where he spent the first 15 years of his career, Jim co-founded the popular European Information Architecture conferences as well as the leading UX event in Germany - the IA Konferenz. He has also previously served on the advisory board of the Information Architecture Institute and as an editor for Boxes and Arrows, the popular online journal for user experience, and has graced the stage at TedX, UX Brighton, Enterprise UX, and UX STRAT. ====== Find Jim here: https://www.linkedin.com/in/kalbach/https://twitter.com/jimkalbachhttps://experiencinginformation.com/ Jim’s books: https://amzn.to/3vwdokyhttps://amzn.to/3G9lZ1shttps://amzn.to/3IfGah9 ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! https://www.youtube.com/TheSpaceInBetween/https://www.linkedin.com/company/the-space-in-between/https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: https://www.linkedin.com/in/brendanjarvis/https://thespaceinbetween.co.nz/https://twitter.com/brendanjarvis/

This is a special archived episode of Brave UX. Amy Santee encourages us to take control of our careers, to take action when we see something that’s not right, and to realise we have more power than we think we do. Highlights include: ⭐ Are jobs in UX and other ares of HCD bullshit jobs? ⭐ Why did you write and publish your own code of ethics? ⭐ How do you help people to establish useful career goals? ⭐ What should people considering a career change to think about? ⭐ What can people do when they see something that’s not right at work? ====== Who is Amy Santee? Amy is a Career Strategist & Coach for User Experience Professionals, who want to navigate their own path to success and impact the world for the better. Through her coaching practice, Amy has helped clients who work at (and have landed jobs at) a wide range of organisations, including Sony, Google, Github, Peloton, Mayo Clinic and the Government of Canada. Amy’s own career journey has been quite the story, moving from Anthropology in academia, to in-house UX research roles at companies like State Farm Insurance and eBay, where she was a Senior Design Researcher. ====== Find Amy here: LinkedIn: https://www.linkedin.com/in/amysantee/ Website: https://www.amysantee.com/ Blog: https://anthropologizing.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

This is a special archived episode of Brave UX. Marisa Sires shares the story of her rapid ascent from client services to VP Product at Gigya and her many learnings since, including… ⭐️ How does Marisa enable her team to make great products? ⭐️ What is the greatest risk to the success of a product? ⭐️ How can women in tech better navigate the landscape to succeed? ====== Who is Marisa Sires? Marisa is the SVP of Product at Alfred, where she's helping to build the future of living. She was previously VP of Product at BuildingLink. A wickedly sharp product leader, in 2011 Marisa joined customer identity startup Gigya as a Client Services Manager and within five years she had risen to be VP of Product, leading her team to deliver what was widely recognised as a best in class product. Marisa is also a strong voice and helping hand for women in technology. She actively mentors other women through several organisations, including as a founding member of CHIEF. ====== Find Marisa here: LinkedIn: https://www.linkedin.com/in/msires/ Medium: https://medium.com/@marisa.sires Twitter: https://twitter.com/mas2124 ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

This is a special archived episode of Brave UX. Eva PenzeyMoog shines a light on how digital products are being used to enable domestic violence, and what we can do to protect our most vulnerable users. Highlights include: ⭐ What is domestic violence and how does it show up? ⭐ How is technology being weaponised by domestic abusers? ⭐ Why can’t our users be solely responsible for their own safety? ⭐ How can designers use archetypes to help safely shape their products? ⭐ How can leaders help their teams to design for safety safely? ====== Who is Eva PenzeyMoog? Eva is the founder of The Inclusive Safety Project and the author of Design for Safety, a brand new book that shows us how we can prevent our work from being weaponised for interpersonal harm, and protect and empower our most vulnerable users. Alongside her consulting practice, Eva is a Principal Designer at 8th Light, a leading Chicago-based software design and development agency. Previously, Eva was volunteer domestic violence educator and rape crisis counsellor, spending time with survivors of sexual assault in emergency rooms, making sure they felt supported and understood their options, while advocating for their positive treatment by medical and law enforcement professionals. ====== Find Eva here: LinkedIn: https://www.linkedin.com/in/evapenzeymoog/ Website: https://evapenzeymoog.com/ Twitter: https://twitter.com/epenzeymoog/ Design for Safety: https://abookapart.com/products/design-for-safety The Inclusive Safety Project: https://www.theinclusivesafetyproject.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

This is a special archived episode of Brave UX. Jane Davis brings epic levels of insight to this conversation about the evolution of UX research, and how it can enable product teams to build better products. Highlights include: ⭐️ What can grizzly bears teach you about effective leadership? ⭐️ How do UX researchers get product managers to listen to them? ⭐️ What is the identity crisis facing UX Research? ⭐️ How do we ensure that product teams are doing valid research? ⭐️ What should junior UX researchers focus their efforts on? ====== Who is Jane Davis? Jane Davis is the Director of UX Research and UX Writing at Zoom, where she helps the company to make strategic decisions, about the direction of its business and its products. Before joining Zoom, Jane was the Head of UX Research and Content Design at Zapier, a 100% remote-work company who’s mission is to automate workflows, freeing humans from the boring and tedious parts of their jobs. Jane also invested several years at Dropbox. Originally starting out as a UX researcher, before becoming the Design Research Manager for Growth. ====== Find Jane here: LinkedIn: https://www.linkedin.com/in/janendavis/ Website: https://janendavis.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Don Norman shares what's important to him right now, why stupid questions matter, what it means to design for a better world, and why he’s okay with changing his mind. Highlights include: ====== Who is Don Norman? Don is the Co-Founder and a member of the Executive Committee of Future of Design Education, where he is helping to shape a global effort that will provide an in-depth, evidence-driven, academic foundation for future generations of designers. Back In 1998, Don Co-Founded the influential Nielsen Norman Group with Jakob Nielsen, from which he has also recently retired and was awarded the title of Principal Emeritus. Prior to co-founding NNG, Don invested five years at Apple, starting in 1993 in the role of Apple Fellow, as a User Experience Architect - the first use of the phrase User Experience in a job title - before becoming the Vice President of the Advanced Technology Group. Until December 2020, Don was the Founding Director of Design Lab at the University of California, San Diego, an initiative he started in 2014 to focus on complex socio-technical issues . For his contribution he was honoured with the title Director Emeritus. Don is a Board Member Emeritus of the Institute of Design, a former IDEO Fellow, a member of the National Academy of Engineering, and a fellow of the American Academy of Arts and Sciences. He has also spoken in boardrooms and on stages across the globe, and has written over a dozen books, of which “Design of Everyday Things” is his best known. But it his upcoming book, “Design for a Better World”, that, perhaps, he hopes will be of most consequence. ====== Find Don here: https://www.linkedin.com/in/donnorman/https://twitter.com/jnd1erhttps://jnd.org/ A couple of Don’s books: https://amzn.to/3Awhcp3https://amzn.to/3OkPYXU ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! https://www.youtube.com/TheSpaceInBetween/https://www.linkedin.com/company/the-space-in-between/https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: https://www.linkedin.com/in/brendanjarvis/https://thespaceinbetween.co.nz/https://twitter.com/brendanjarvis/

Kate Rutter shares her thoughts on finding work in a challenging economy, how to design for great creative exchanges, and why she pushes back against authority. Highlights include: ⭐ How have you pushed back against overly rigid hierarchies? ⭐ Why did you take a part-time retail job at a retail store? ⭐ How does the quality of the question influence the quality of the idea? ⭐ Why isn’t UX overly kind to late career-stage practitioners? ⭐ How are great creative exchanges like great sex? ====== Who is Kate Rutter? Kate is a Senior Adjunct Professor at California College of the Arts, where, for the past five years, she’s been teaching undergraduates creativity and storytelling, and masters’ students the foundations of experience design. She is also the Principal of Intelleto, the consulting practice through which she creates and facilitates visual explanations that make complex ideas simple, memorable and shareable. Before starting Intelleto, Kate pioneered the UX learning track at Tradecraft, an immersive learning program for product designers. She also co-founded the online education company Luxr.co, that helped early-stage entrepreneurs to find product/market fit. During her 20 years in the field, she’s been a very generous contributor, including sharing her knowledge since 2015 through the “What’s Wrong with UX” podcast, which she co-hosts alongside her good friend, Laura Klein. ====== Find Kate here: LinkedIn: https://www.linkedin.com/in/katerutter/ Twitter: https://twitter.com/katerutter Website: http://intelleto.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Mauro Porcini shares how designers can rise to the top, the dangers of associating your self-worth with work, and why he’s changing the status quo from the inside. Highlights include: ⭐ Why do you run towards the fire? ⭐ How has the focus changed since becoming a father? ⭐ What gives you the right to talk about love with business people? ⭐ Why have you disassociated your personal worth from your work? ⭐ What does it take to scale human-centred innovation across the globe? ====== Who is Mauro Porcini? Mauro is a Senior Vice President and the-first-ever Chief Design Officer of PepsiCo , the largest food and beverage company in North America and second largest in the world. At PepsiCo, Mauro and his team of 300 designers have been on a decade-long mission to infuse the corporation with a human-centred culture. Before joining PepsiCo in 2012, Mauro invested 10 years at 3M, building out the business’ global design function. Something he appears to have been quite successful at, as he also became the company’s first-ever Chief Design Officer, with the CFO of The Wall Street Journal referring to him as, “… the man putting 3M on the design map.” Mauro’s second book, “The Human Side of Innovation: The Power of People in Love with People” has just been published. It is described as “… a manifesto for a genuine, authentic, and deeply humanistic approach to innovation, one that aims to create personal and social value first…”. ====== Find Mauro here: LinkedIn: https://www.linkedin.com/in/mauroporcini/ Twitter: https://twitter.com/MauroPorcini Website: https://www.mauro-porcini.com/ Instagram: https://www.instagram.com/mauroporcini/ Mauro’s books: The Human Side of Innovation: The Power of People in Love with People - https://amzn.to/3FNaMVP L’età dell’eccellenza: Innovazione e creatività per costruire un mondo migliore - https://amzn.to/3t56wcR ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Reginé Gilbert shares what it takes to create accessible experiences, how her students are helping NASA to hear a solar eclipse, and why inclusive design is everyones job. Highlights include: ⭐ How are inclusive design and accessibility different, yet related? ⭐ Why is disability not seen in the same light as other DE&I initiatives? ⭐ What should people do to make the digital world more accessible? ⭐ If big tech can’t do basic accessibility, what hope do we have? ⭐ Why is it important to include people with disabilities in the design process? ====== Who is Reginé Gilbert? Reginé is an Industry Assistant Professor at New York University’s Tandon School of Engineering, where she is teaching the next generation of UX designers about the importance of accessibility and inclusive design - in both regular reality and cross-reality experiences. Before joining NYU, Reginé was the Chief Creative Officer of Gilbert Consulting Group, where she advised organisations - large and small - on accessibility. She has also worked as User Experience Lead at Ralph Lauren and, prior to entering UX, was a Senior Product Manager at Michael Kors. She is the author of the book “Inclusive Design for a Digital World: Designing with Accessibility in Mind”, an excellent starting point for anybody new to accessibility. Rumour has it that Reginé is also working on a new book called “Human Spatial Computing”, which will be published by Oxford University Press in 2023. ====== Find Reginé here: LinkedIn: https://www.linkedin.com/in/reginegilbert/ Twitter: https://twitter.com/reg_inee Website: https://reginegilbert.com/ XR City - Accessibility Subway Map: https://bit.ly/3STjLbZ Reginé’s book: Inclusive Design for a Digital World: https://amzn.to/3SVBCip ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

This is a special archived episode of Brave UX. If you’re ready to challenge your assumptions about business, design and your career, then this is the episode for you. Ryan Rumsey gives us his perspective on some of the biggest issues facing design and designers, including: ⭐️ What is the crucial question do all designers need an answer for? ⭐️ Why do designers find it difficult to articulate their value? ⭐️ What do successful design leaders do differently? ⭐️ Why do designers feel uncomfortable about money? ⭐️ What should you do if you feel stuck in your career? ====== Who is Ryan Rumsey? Ryan is an experienced designer and has held design leadership roles at Apple, EA, Nestle and USAA. He is the CEO and Founder of Second Wave Dive, a groundbreaking new design leadership training company that’s helping designers to level up their business skills and transform their careers. Ryan is also the author of an invaluable new book, published with InVision, called Business Thinking For Designers. ====== Find Ryan here: LinkedIn: https://www.linkedin.com/in/ryanrumsey/ Personal website: https://www.ryanrumsey.com/ Company website: https://www.secondwavedive.com/ Blog: https://www.ryanrumsey.com/writing Medium: https://medium.com/@ryanrumsey Twitter: https://twitter.com/ryanrumsey Download a FREE copy of Ryan’s book… Business Thinking for Designers https://bit.ly/2LvDEIC ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/