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Business Infrastructure - Curing Back Office Blues

Business & Economics Podcasts

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.

Location:

United States

Description:

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.

Language:

English


Episodes

132: How I Scaled & Sold 2 Businesses to Fortune 500 Companies featuring Jeff Wald

1/17/2021
“Don’t grow alone. Ask for help.” Wise words from serial tech entrepreneur and investor, Jeff Wald. And he would know. After studying the causes of his first company’s failure, he resurfaced, and, in true entrepreneur fashion, started another company. And then another. When he founded WorkMarket, he knew that scaling from 8 to 8,000 salespeople required business infrastructure. Eventually, Jeff sold two of his companies to ADP and Salesforce. In this episode, he shares exactly how he did it.

Duration:00:51:38

131: How I Scaled My Technical Fluency Company with Aman Agarwal

1/10/2021
If accounting is the language of business, then technology is the language of scale. And today’s successful leaders must be fluent in both. After working as an engineer and B2B salesman in Silicon Valley, Aman Agarwal started an education company to close the widening technical fluency gap he noticed among leaders. In this episode, he shares his equation for scaling and explains how you can measure your business’ success by a formula. Access resources he recommends at...

Duration:00:41:46

130: How I Scaled My Real Estate Company to the Top 1% with Kathleen Black

1/3/2021
Kathleen Black values business infrastructure - it’s the basis for how she became one of the top real estate professionals in North America! She says, “When systems are clear, people are empowered.” Now, she teaches other high performers how to build the most efficient and productive teams in the world. In this episode, Kathleen shares insights on the people, processes, and tools she leverages to stay in the top 1%. Access resources she recommends at https://businessinfrastructure.tv/ Ep....

Duration:00:45:08

129: Let's Recap Season 10 with Alicia Butler Pierre

12/27/2020
In this Season 10 finale, host Alicia Butler Pierre unpacks the importance of converting “why” into “how” when facing business challenges. She uses this conversion as a backdrop to give updates on all guests and their respective workflows and technologies. Alicia also shares four lessons she’s learned about operating a business in 2020. A special thank you to all guests, sponsors, and subscribers who made this season a smashing success!

Duration:00:20:28

128: Let's File a Patent to Protect Your Invention featuring SenseHydro

12/20/2020
Tasked with creating something that does good for the world, nine 10th and 11th graders conceived the HydroHat. It’s a wearable technology designed to reduce heat-related stress and injuries. Though rejected by MIT for a $10k development grant, they forged ahead and formed a company called SenseHydro. In this episode, these young inventors/entrepreneurs give a live demo of their process from ideation to prototype design and patent protection. Listen, watch, and be inspired!...

Duration:01:03:53

127: Let's Identify & Document Key Business Processes with Cornelius Dowdell

12/13/2020
Workflow improvement stumps small and large businesses alike. Where do you start? What framework will you use? As the founder of an emerging H.R. consultancy, Cornelius “Neil” Dowdell faces these questions regularly. One thing’s for sure – you have to identify and document processes before you can improve them. In this live consultation, Alicia shows Neil how simple tools like stick figures and note cards can help to quickly identify processes and more! Watch the video at...

Duration:01:06:03

126: Let's Use Vertify to Connect Data & Make Better Decisions featuring Wayne Lopez

12/6/2020
Incorporating technology into your workflows can significantly streamline operations. However, not all technologies integrate with each other. This leads to disparate data and worse, inaccurate analysis. Vertify solves this issue. In this episode, Wayne Lopez, the Co-Founder and Chief Product Officer of Vertify, gives a live demo to show how it connects data and unifies teams in making better-informed decisions from a single source of truth. Watch the video at...

Duration:00:56:10

125: Let's Design a Book Promotion Process with Jeffrey Pollard & Francine Smith

11/29/2020
“The answers to life are written in a book called YOU.” This quote comes from poet, Jeffrey Pollard. He’s self-published a series of poetry books and, naturally, wants to increase distribution. With over 2,700 self-published books launched daily, how can he get his to stand out? In this live consultation, he’s joined by his wife Francine Smith. Together, we discuss a book promotion process to increase visibility using digital marketing tools. Watch the video at...

Duration:00:51:45

124: Let's Improve Our Home Office Setup with Logitech Featuring Art O Gnimh

11/22/2020
As business leaders, we’re tethered to our laptops. After all, we can take them to in-person meetings, work on them while on an airplane, and use them at our home offices. But are we sacrificing comfort for mobility? Logitech designs best-in-class products that ensure both. In this episode, Art O Gnimh, a VP at Logitech, shares how to select the right mouse and keyboard and set them up in our home offices to maximize productivity and minimize pain. Watch the video at...

Duration:01:09:22

123: Let's Design a New Podcast Setup Process with Deborah Bailey, Cynthia Culbreath, & Karen Mills

11/15/2020
Deborah Bailey, Cynthia Culbreath, and Karen Mills are on a mission. They’re helping entrepreneurs “get back to the basics of business” by harnessing their collective engineering and legal brainpower to power the Business Action Alliance. Part of their non-profit’s outreach involves podcasting. But where do they start and how? In this episode, we walk through a process and a checklist for setting up their podcast for sustainability and profitability! Watch the video at...

Duration:01:08:01

122: Let's Brainstorm Remotely with Thinksmart Whiteboard featuring Joseph Powell

11/8/2020
Necessity is the mother of invention. It’s what led to the creation of Thinksmart Whiteboard. When Joseph Powell realized there wasn’t a software on the market to emulate a collaborative whiteboard session remotely, he developed one himself. Now, Thinksmart Whiteboard powers remote whiteboarding sessions across America in real-time. In this episode, Joseph gives a demo of the app to show its versatile use in brainstorming, ideation, tutoring, and more! Watch the video at...

Duration:00:55:19

121: Let's Improve a D-I-Y Product Kitting Process with Sebastian & Melanie Flores

11/1/2020
At 14-years-old, Sebastian Flores is CEO of OctoGifts. What started as a unique handmade gift for his sweet-toothed friend, has now blossomed into a viable small business. Melanie Flores, his mom, lends her engineering and educator skills for operational support. But growing demand requires a more streamlined workflow. In this live consultation, you’ll learn the steps this mother-and-son team can use to improve their D-I-Y products’ kitting process. Watch the video at...

Duration:00:58:22

120: Let's Visualize Data with Piktochart featuring Ai Ching Goh

10/25/2020
Following her last corporate job Ai Ching Goh vowed, “No more Monday blues!” She knows the tedium of digesting reports filled with mounds of numerical data. There had to be a more impactful way to represent this data. This led to her co-founding Piktochart, a web-based visual storytelling app now used by over 8M people. In this episode, Ching gives a demo of Piktochart to show its use in visualizing data as infographics, presentations, and more! Watch the video at...

Duration:00:48:14

119: Let's Improve a Lead-to-Customer Conversion Process

10/18/2020
All businesses compete for mindshare. Getting it is exciting! But what happens beyond getting attention? How do you go from clicks and views to money in the bank? The answer can stump even the most seasoned digital marketers. Among them is Ericka Bates, a consultant to freelance graphic designers. In this episode, Alicia gives her a process to test in LinkedIn. The goal is to increase the conversion of people from “interested” to “registered and paid.” Watch the video at...

Duration:01:01:24

118: Let's Streamline Video Editing with rVidi - Featuring Janice Jensen

10/11/2020
When Twitter burst onto the scene in 2006, Janice Jensen studied its use of 140 characters. She figured video would be the next big thing. And her sister agreed. Their foresight led to the creation of rVidi – a phone app that records videos in short, 30-sec soundbites. In this episode, Janice gives a demo of rVidi and shares its multiple uses as an efficient recording, editing, and communications tool. See the video and show notes https://businessinfrastructure.tv/

Duration:00:45:37

117: Let's Design a Commercialization Process with Clarence Levy & Derek Gauthier

10/4/2020
Go big or go home - a fitting mantra for Clarence Levy and Derek Gauthier. As the Co-Founders of MorTec Innovation, these engineers turned entrepreneurs have big plans for their emerging company. It began with their debut product, Protect My Cell. After favorable testing results, they now want a repeatable process to scale their success. In this Season 10 kickoff, Alicia gives them a foundation to start building their commercialization process. Watch the video at...

Duration:01:02:59

116: Developing a Framework to Scale Your Idea

9/27/2020
When Alicia Butler Pierre started Equilibria, she provided a hodgepodge of various services. A friend challenged her to figure out how to streamline and package her services. This gave birth to the Kasennu framework for business infrastructure. Since then, thousands of entrepreneurs use the framework to structure and scale their businesses. In this Season 9 Finale, Alicia tells the story (and process) of how she created it. Visit https://businessinfrastructure.tv/, Ep. 116 for show notes.

Duration:00:16:55

115: Scaling from Zero to 100,000 Active Customers with Tom Kulzer

9/20/2020
What started as a side job selling wireless modems eventually led to Tom Kulzer creating the world’s first email automation tool, AWeber. As demand grew, he assembled a team and they built a business infrastructure to support the fast growth. 20 years later, over 1 million small businesses have used AWeber. 100,000 of them are active customers. In this episode, Tom provides the processes that laid the foundation for this scaling success story. Visit https://businessinfrastructure.tv/, Ep....

Duration:00:53:50

114: Validating Software Product Ideas with Ronan Walsh

9/13/2020
Digital technology is great for streamlining various back-office operations. With it being in abundance, validating ideas to offer software as a service (SaaS) is critical. Yet, Ronan Walsh warns, “Many SaaS companies set about creating an MVP [Minimum Viable Product] before ever speaking to a customer.” As the founder of a leading digital marketing company, he’s seen many people make this mistake. In this episode, he verbally maps out a process for researching, validating, and testing...

Duration:00:46:06

113: Educating Students During a Pandemic with Rachna Nath

9/6/2020
COVID-19 leveled the playing field of veteran and neophyte teachers alike. The sudden pivot to remote instruction forced technology adoption at a record pace. But the steep learning curve hasn’t slowed Rachna Nath down. As a STEM and entrepreneurship educator, she’s used to thinking innovatively. In this episode, she describes her unique process for expanding her network beyond the traditional high school ecosystem to offer students a first-class experience backed by collegiate resources....

Duration:01:02:29