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Business Infrastructure - Curing Back Office Blues

Business & Economics Podcasts

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.

Location:

United States

Description:

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.

Language:

English


Episodes

171: Colt Briner Shares 6 Digital Marketing Technologies that Make Small Businesses More Competitive

10/17/2021
Obscurity will kill any business. No matter how great your products or services are, if enough people don’t know about them and patronize your business, then it won’t matter. The odds appear to be stacked against small businesses in increasing their visibility. How can they compete against their larger, more established competitors when they have limited budgets for advertising, branding, and publicity? * That’s where Colt Briner comes in. As the Founder and virtual Chief Marketing Officer...

Duration:00:40:51

170: Tracy Hazzard Explains How Podetize Uses ClickUp to Scale Up Their Operations

10/10/2021
With a background in writing and product design, Tracy Hazzard has a history of being an early adopter of technology. She had the foresight to start her first podcast in 2015 as a means of testing the 3D printing market. And it’s a good thing she did because the lessons she and her husband/business partner learned eventually led to their co-creation of Brandcasters, Inc. – the largest podcast post-production company in the world! * Podetize is their flagship product where...

Duration:01:24:40

169: Jay Jemal's Tips for Improving Operations with Blockchain Technology

10/3/2021
We’re excited to bring you a new season of the Business Infrastructure podcast and it’s going to be a game-changer! Kicking things off is Jay Jemal, a Sr. Technologist and the Founder of Blucidy - a revolutionary SaaS company that combines the power of Blockchain, Big Data, and Artificial Intelligence. * If those tech terms sound scary, then you’re in luck because Jay breaks them down in a way that makes sense and is relevant to smaller businesses. Originally from Ethiopia, he’s used to...

Duration:00:51:33

168: Alicia Butler Pierre and Kate Erickson Discuss the Workflows and Operational Excellence Behind Entrepreneurs on Fire

9/26/2021
Podcasting has been around longer than you might think. Although the pandemic caused a surge in both listenership and creators, there are some shows that have been around for a long time. Entrepreneurs on Fire (EOFire) is a nearly 10-year-old podcast with over 100M+ downloads and 3,240 episodes and counting! This is the final episode of Season 13 – Operational Excellence. It features a live recording at the 2021 Podcast Movement Conference with Kate Erickson, the person in charge of...

Duration:00:35:13

167: How an Operational Excellence Culture Catalyzes Scale featuring Gary Nickol

9/19/2021
As the Chief Operating Officer (COO) of PSS Gary Nickol aptly describes his role as, “…the glue between staff, customers, and the community.” PSS is a visual aid and communication tools company for educators. Their growth was once stagnated by a top-down leadership model. That is until new owners came on board. Gary championed a bottom-up model, one that empowers employees to own their work and the results. This recommendation was rooted in his former experiences leading his own company as...

Duration:00:56:27

166: Operational Excellence and the Business of Agriculture with Sharon Idahosa

9/12/2021
Sharon Idahosa is on a mission to reduce world hunger and ultimately make food scarcity a thing of the past. Following an internship in the oil and gas industry, she realized the source of her stress was rooted in ignoring her passion. So, she changed direction and pursued a degree in agriculture instead. Now, she’s the founder and CEO of Lifex Agriculture Initiative, a fast-growing Nigerian startup. They leverage the power of new media to empower rural farmers with the education,...

Duration:05:23:55

165: The Operational Excellence Strategy for Expanding Amazon Prime Video with Tim Leslie

9/5/2021
Trillion-dollar companies aren’t built overnight. It takes a customer-centric model, a willingness to fail, and a relentless pursuit of innovation paired with operational excellence. No one knows this better than Tim Leslie. He’s the corporate law attorney turned former 20-year Amazon executive that led the expansion of Prime Video into 200 countries. When Prime launched in 2005, it didn’t make a profit for five or six years. Now, it’s one of Amazon’s three greatest inventions alongside AWS...

Duration:01:14:26

164: What is EOS and How Does it Lead to Operational Excellence? Lynda Martin Explains

8/29/2021
Lynda Martin grew up in a family of entrepreneurs, so it was only natural she’d become one herself. But when she started her first venture, her co-founders didn’t think women belonged in leadership. So she left, started Goodwin Growth Works, and never looked back. Also armed with a strong background in staffing and H.R., she’s on a mission to “…repair the world, one small business at a time.” One way she does that is through the Entrepreneurial Operating System (EOS). In this episode,...

Duration:00:57:00

163: Creating an Operational Excellence Culture in a Tech Startup with Hassan Dantata

8/22/2021
In 2012, Hassan Dantata found himself alone in a hospital room. He’d just had a bone marrow transplant that required isolation for two months with a 50/50 chance of survival. With nothing but his “imagination and a dream” along with a burning desire for a smartphone, his resourcefulness led him to become an eBay vendor. Eventually, he graduated from being an e-commerce vendor to starting a full-service digital solutions agency for the optical industry, Raven & Macaw, Ltd. His youth advocacy...

Duration:00:56:32

162: Uncovering Root Causes of Chaotic Growth on the Path to Operational Excellence with Lauren Hisey

8/15/2021
Lauren Hisey thought she wanted to be a lawyer until she took some law classes and realized she didn’t have a passion for it. A chance encounter working at a call center while in college helped her discover that her true love was in operations. She went on to have a successful career working at AT&T and Nielsen, leading projects that saved both companies millions. Now, Lauren has her own consultancy where she applies her signature “calming influence” as well as Lean Six Sigma principles to...

Duration:00:56:58

161: What is Six Sigma and How Does it Lead to Operational Excellence? A Masterclass with Dr. Frank Barsi

8/8/2021
Back in the early ‘70s, Dr. Frank Barsi escaped communist Hungary in the cover of night. He swam his way to Austria and eventually arrived in America with literally just the clothes on his back. Determined to start a new life, he quickly joined the U.S. Army. He would later go on to earn multiple engineering degrees. It was at his first job out of college that he was introduced to Six Sigma. At that time, the quality framework was well received in Asia, but not in America. In this episode,...

Duration:01:13:28

160: Leveraging Data and Analytics for Operational Excellence with Michiko Wolcott

8/1/2021
Let’s be honest, talking about data (and business infrastructure) might not seem like the most exciting thing. Too often we associate these topics with machinery and not humans! That’s why Michiko Wolcott says we need to “De-tech the tech.” It’s the foundation for her success as a strategic consultant. Michiko grew up in Japan. Although she was fluent in music and math, she knew little English when she and her family relocated to a small town in Alabama. She eventually learned the language,...

Duration:00:54:44

159: The Toyota Way for Achieving Operational Excellence: A Masterclass with Dr. Jeffrey K. Liker

7/25/2021
When Dr. Jeffrey K. Liker began working at the University of Michigan, he was asked to be part of a research team to study American and Asian car manufacturers. One company stood out – Toyota. He then spent the next 20 years studying the Toyota Way – the management system responsible for them becoming the world’s leading manufacturer. His first book, 𝘉𝘦𝘤𝘰𝘮𝘪𝘯𝘨 𝘓𝘦𝘢𝘯, summarized his research and introduced the Lean framework for waste reduction, operational excellence, and...

Duration:01:31:42

158: Using Regenerative Thinking to Achieve Operational Excellence with Carol Sanford

7/18/2021
Carol Sanford has 40+ years of experience working with leaders of companies looking to grow and change the world for the better. As she puts it, “My essence is to disrupt certainty.” But let’s be clear, she’s not a coach or a consultant. Instead, she’s a resource focused on increasing people’s capability for consciousness. Through this consciousness, leaders can grow better businesses. Her secret sauce is rooted in lessons from her Iroquois heritage and her experience working with...

Duration:01:03:03

157: Tim Dooner Explains Operational Excellence in Transportation and Supply Chains

7/11/2021
Supply chains represent the people, processes, and technology required to move goods and services from production to consumption. And yes, every organization has one. Airplanes, railcars, ships, trucks, pipelines, and broadband all represent the arteries through which our goods and services are transported. This is Tim Dooner’s (aka “Dooner”), specialty. In fact, he’s built FreightCasts, the world’s largest logistics and supply chain podcast network. A pandemic, labor shortages, rising...

Duration:01:01:19

156: How Emily Thompson Achieves Operational Excellence in Small Batch Retail

7/4/2021
Emily Thompson epitomizes being boss. In fact, six years ago she co-founded a podcast by the same name, and it quickly became a formidable movement for creatives around the world. But her success didn’t start there. It began with her love for geography. That love spawned a series of successful businesses with the latest being Almanac Supply Co. – a retail operation offering nature-inspired goods. This venture’s success hinges on Emily’s process advocacy. In an industry where profit margins...

Duration:00:58:36

155: Diversity, Digital Transformation & Pricing While Black with Alicia Butler Pierre

6/27/2021
Hi, I’m Alicia and for many years, pricing was admittedly my Achilles heel in my business. With so many pricing models and strategies to choose from, I always found it easier to price products than services. Eventually, I began to seek counsel from pricing experts as well as a variety of renowned books backed by research. As I consumed this information and put it into practice, I noticed it did not yield the same favorable results as some of my colleagues. Not one to give up easily, I’d...

Duration:00:30:00

154: Diversity, Digital Transformation & Navigating Changes at Work with Dr. Soliman

6/20/2021
As a physician, scientist, MBA, and certified life coach, Dr. Soliman is a self-described lifelong learner. One important lesson he’s learned is that, as leaders, we make many energy-depleting decisions throughout the day. This impacts our ability to operate at peak performance. In this episode, he teaches: 1) why we should focus on energy management instead of time management, 2) why we should beware of cognitive dissonance, and 3) how diversity, inclusion, and fast-paced technologies...

Duration:01:15:01

153: Diversity, Digital Transformation & Advancing Revenue Operations

6/13/2021
As an Executive VP at HubSpot, Alison Elworthy witnessed the company’s diversity evolution up close. Now, she’s advocating for diversity among departments that receive investment priority. In this episode, Alison explains what a Revenue Operations (RevOps) business unit is. She also reveals how HubSpot’s new Operations Hub software can transform a small business's ability to connect and centralize workflows for cleaner data and a better customer experience. Resources at:...

Duration:00:54:31

152: Diversity, Digital Transformation & Dressing for Success with Elsa Isaac

6/6/2021
What do Katie Couric, Lenny Kravitz, and Marie Forleo all have in common? They've all been styled by Elsa Isaac. As a preeminent wardrobe fashion stylist, she draws from her Eritrean heritage to tailor looks that ditch conformity, celebrate the diversity of her clients’ body shapes, and aligns with the images they want to project. In this episode, Elsa describes how she and her team completely digitized their back-office operations without compromising the high-end quality she’s known for....

Duration:00:59:57