CDG BizCast
Business & Economics Podcasts
Christian Gonzales, Owner of Houston marketing firm Creativity Design Group (CDG) discusses several topics related to business management and consumer affairs. Join us for our bi-monthly podcast as we discuss marketing, business management, customer satisfaction, fraud fighting and other important business matters. Check out Creativity Design Group at https://www.creativitydesigngroup.com and learn more about our graphic design and digital marketing services.
Location:
United States
Description:
Christian Gonzales, Owner of Houston marketing firm Creativity Design Group (CDG) discusses several topics related to business management and consumer affairs. Join us for our bi-monthly podcast as we discuss marketing, business management, customer satisfaction, fraud fighting and other important business matters. Check out Creativity Design Group at https://www.creativitydesigngroup.com and learn more about our graphic design and digital marketing services.
Language:
English
Contact:
2819784738
Episodes
Episode 30: Improving Customer Experience, Part II
1/28/2023
PLEASE LISTEN TO PART I FIRST.
In the first episode of 2023, we have an open discussion with our consumer panelists about what businesses can do to improve their overall customer experience. It's a new year, so it's time to start making some resolutions for your business! Focus on what areas of customer service and front-end operations either need improving or could be fine-tuned better. Hear from consumers themselves what they have to say to you, the business owner!
Duration:00:37:04
Episode 29: Improving Customer Experience, Part I
1/25/2023
In the first episode of 2023, we have an open discussion with our consumer panelists about what businesses can do to improve their overall customer experience. It's a new year, so it's time to start making some resolutions for your business! Focus on what areas of customer service and front-end operations either need improving or could be fine-tuned better. Hear from consumers themselves what they have to say to you, the business owner!
Duration:00:46:41
Episode 28: Customer Service for Christmas, Part II
12/19/2022
(Continued from Part I)
The holiday shopping season is the busiest time of the year. Because businesses can expect more customers than usual around this time of the year, it is important to have the ability to pay attention to each of their needs and handle them properly when certain situations arise. We cover some methods to help you provide stellar customer service this season!
Duration:00:49:27
Episode 27: Customer Service for Christmas, Part I
12/12/2022
The holiday shopping season is the busiest time of the year. Because businesses can expect more customers than usual around this time of the year, it is important to have the ability to pay attention to each of their needs and handle them properly when certain situations arise. We cover some methods to help you provide stellar customer service this season!
Duration:00:29:21
Episode 26: Last Minute Black Friday Website Prep (Part 2)
11/22/2022
(Make sure to listen to Part 1 first)
Are your website and marketing plans ready for the busiest shopping day of the year? We cover some basic tasks that you must take care of to ensure that you have a successful start to the Christmas shopping season. Nobody likes slow websites, websites that are hard to navigate, or having to search everywhere for what they want! Learn more in this two-part special.
Duration:00:29:31
Episode 25: Last Minute Black Friday Website Prep (Part 1)
11/19/2022
Are your website and marketing plans ready for the busiest shopping day of the year? We cover some basic tasks that you must take care of to ensure that you have a successful start to the Christmas shopping season. Nobody likes slow websites, websites that are hard to navigate, or having to search everywhere for what they want! Learn more in this two-part special.
Duration:00:28:02
Episode 24: Scammers in the YouTube-verse
10/23/2022
Many famous YouTubers are often impersonated by scammers within the comments of their own videos. These scammers pretend to be the YouTuber themselves by stealing their profile picture, replying to random commenters claiming that they won something just for watching. We cover this scam in detail to help you spot these fakers so you don't end up sending your money to a random stranger!
Duration:00:26:20
Episode 23: Scam Awareness and Scambaiting Fun with PlushBoyQ
10/16/2022
We sit down with a scambaiter/YouTuber to discuss scam awareness with a side of humor. PlushBoyQ joins us to talk about his beginnings as a scambaiter, what we should be looking out for, and general safety tips on staying safe from scams.
Duration:01:07:52
Episode 22: Turning Angry Customers Into Happy Ones! Part II
9/26/2022
(CONTINUED FROM PART I. PLEASE LISTEN TO PART I FIRST).
Both business owners and front line employees will run into a dissatisfied customer who is beyond upset. But how do you handle such customers? We discuss in this two-part episode and give some real world examples!
Duration:00:39:29
Episode 21: Turning Angry Customers Into Happy Ones!
9/19/2022
Both business owners and front line employees will run into a dissatisfied customer who is beyond upset. But how do you handle such customers? We discuss in this two-part episode and give some real world examples!
Duration:00:59:39
Episode 20: The 10-Step Evening Routine
8/16/2022
This evening routine will help you transition away from the hustle and bustle of your everyday work life and into relaxation mode once you are home. This routine will help you unwind and prepare yourself for higher productivity levels the next day. A must-have routine for business owners!
Duration:00:56:48
Episode 19: The One Billion Dollar Morning Routine
8/2/2022
Having a morning routine can help you, as a business owner function at your absolute best throughout the day while you running your business, handling everyday tasks, and serving customers. We discuss The One Billion Dollar Morning Routine and how business owners like yourself can see an improvement in your daily lifestyle. This routine is especially useful for those dealing with back to school matters!
Duration:00:47:19
Episode 18: Fighting Inflation As A Business Owner
7/18/2022
As rising inflation continues to be a major threat towards businesses of all sizes, business owners feel to be up the creek without a paddle in terms of survival. But it doesn't have to be that way! We discuss 7 tips business owners can use help cope with inflation according to an article recently published by American Express. Learn how to keep your business afloat and continue to serve your customer base with less hassle.
Duration:01:10:46
Episode 17: Salespeople, STOP Being Rude To Your Customers!
7/2/2022
Salespeople often make the mistake of being too pushy, ignoring what their prospects have to say, and just have tunnel vision for trying to close the sale. Guess what? Your customers think you are being outright rude and callous towards them for having this mindset and treating them this way. We discuss the dangers of being too pushy, and explain what salespeople should do instead.
Duration:01:00:56
Episode 16: Giving Discounts As A Small Business
6/18/2022
Discounts can make your products and services look incredibly attractive to potential customers. But did you know that there is a right and a wrong way to give discounts? We explain the proper methods of giving discounts and go over the dangers of giving too many, as well as how to give them to show appreciation to your customers.
Duration:01:10:30
Episode 15: The Importance of Keeping Business and Personal Social Media Separate
6/5/2022
Many small business owners make this huge mistake when it comes to their social media marketing: using one account to post personal AND business related media. This is a huge mistake and we discuss why it is important to keep personal material out of your business profiles.
Duration:00:40:29
Episode 14: Content Marketing from a Consumer's Perspective
5/24/2022
Ever wanted to know how effective content marketing can be for local businesses? Learn how content marketing can result in repeat business and more revenue. Our guest, Justin Rayl explains what types of content keep him returning to businesses in his area.
Duration:01:01:58
Episode 13: Content Marketing in 2022
5/7/2022
We discuss how the content marketing landscape is changing in 2022 and what business owners need to know when creating their digital marketing strategy this year.
Duration:00:37:01
Episode 12: Customer-centric Website Basics, Part II
4/23/2022
The best way to capture leads from your website is to make sure that it is customer centric, which means to show your company is ready to solve your customers' problems. We go over a few methods to help make your website present your company as one that treats your customers like royalty! Make sure they know your company has a product or service that is ready to exceed their expectations!
Duration:00:43:31
Episode 11: Customer-centric Website Basics, Part I
4/11/2022
The best way to capture leads from your website is to make sure that it is customer centric, which means to show your company is ready to solve your customers' problems. We go over a few methods to help make your website present your company as one that treats your customers like royalty! Make sure they know your company has a product or service that is ready to exceed their expectations!
Duration:00:51:28