CIO Talk Network Podcast

The fusion of automation, robotics, and AI is reshaping industries and the workforce. Senior IT leaders face the challenge of spearheading this transition, balancing technology adoption with workforce adaptability. Key strategies involve upskilling, ethical technology deployment, and fostering a culture of lifelong learning. How can IT leaders harness AI’s potential to optimize operations while cultivating an agile, future-proof workforce amid rapid innovation? Guest: Kristin Myers, Executive Vice President, Chief Digital and Information Officer, and Dean for Digital and Information Technology (IT), Mount Sinai Health System Guest Bio: https://www.ciotalknetwork.com/contributor/kristin-myers/ More on this Episode: https://www.ciotalknetwork.com/ai-driven-future-workforce-evolution-in-the-automation-era/ More on AI: https://www.ciotalknetwork.com/topics/ai/ More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

In today’s business landscape, providing a superior customer experience is no longer an option but a necessity for sustained growth and success. However, achieving this requires more than just a few tweaks to existing processes – it requires a complete rearchitecting of the business operating model. From organizational culture and employee training to technology infrastructure and process design, how are organizations reimagining each component to enable a superior customer experience? Guest: Nitin Sethi, Chief Digital Officer, Consumer Businesses, Adani Group Guest Bio: https://www.ciotalknetwork.com/contributor/nitin-sethi/ More on this Episode: https://www.ciotalknetwork.com/rearchitecting-your-business-operating-model-for-superior-customer-experience/ More on Innovation: https://www.ciotalknetwork.com/topics/innovation/ More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

Cloud computing offers many benefits, including scalability, flexibility, and cost-effectiveness. Still, many enterprises face significant challenges when trying to adopt cloud technologies. The top reported challenges companies face when adopting cloud services to include security and compliance concerns, integration and interoperability, cost management, lack of expertise, cultural resistance to change, performance and reliability, data migration, and managing multiple cloud vendors. So what strategies are IT leaders using to tackle these challenges and make the most of the potential cloud offers? Guest: Kemal Badur, Assistant Vice President and Chief Technology Officer, University of Chicago Guest Bio: https://www.ciotalknetwork.com/contributor/kemal-badur/ More on this Episode: https://www.ciotalknetwork.com/tackling-security-cost-and-culture-to-harness-cloud-potential-fully/ More on Cloud: https://www.ciotalknetwork.com/topics/cloud/ More on Others: https://www.ciotalknetwork.com/topics/others/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

As we face unprecedented crises, including war, political instability, recession, and pandemics, the demands on leaders have never been greater. The challenges of navigating uncertainty, driving innovation, managing talent, and building resilience have become urgent as organizations seek to emerge more robust and agile in these turbulent times. How should leadership development be reformed for leaders to be relevant and prepared for these times? From reimagining business models and adapting to changing customer needs to leading with empathy and cultivating a culture of innovation, what new muscles should leaders develop to become more effective in this era of uncertainty and change? Guest: Vince Kellen, Chief Information Officer, University of California, San Diego Guest Bio: https://www.ciotalknetwork.com/contributor/vince-kellenn/ More on this Episode: https://www.ciotalknetwork.com/leading-through-crisis-navigating-uncertainty-driving-innovation-and-building-resilience/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

X5 Group (X5) develops and operates retail food stores. The company operates through various retail formats, including proximity stores, supermarkets, online retail channels, and convenience stores. However, developing a security-first culture across its large-scale operation and intricate organizational structure was a daunting challenge. So how did the X5 IT, Security, and Business leaders join hands to reimagine its risk management mechanics and establish robust cybersecurity programs to help it scale confidently? Guest: Alexander Markov, Group Chief Information Security Officer, X5 Group Guest Bio: https://www.ciotalknetwork.com/contributor/alexander-markov/ More on this Episode: https://www.ciotalknetwork.com/the-x5-group-cybersecurity-transformation-a-case-study/ More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/ More on Retail: https://www.ciotalknetwork.com/topics/retail/ More on Security: https://www.ciotalknetwork.com/topics/security/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

While many organizations recognize the importance of diversity, equity, and inclusion (DEI), challenges, including resistance to change, a lack of leadership commitment, unconscious bias, and difficulty measuring impact, prevent them from implementing it fully. So, whether you’re just starting your DEI journey or are looking to take your organization’s efforts to the next level, what practical strategies should you use to overcome these challenges? What does building a more inclusive and innovative workplace culture that drives long-term success take? Guest: Rob Zelinka, Chief Information Officer, Jack Henry & Associates Guest Bio: https://www.ciotalknetwork.com/contributor/rob-zelinka/ More on this Episode: https://www.ciotalknetwork.com/breaking-down-barriers-to-dei/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ More on Others: https://www.ciotalknetwork.com/topics/others/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

In today’s rapidly evolving digital landscape, cybersecurity is not just a technical issue but a strategic business enabler. Cybersecurity is critical to building trust and reputation, from aligning cybersecurity with business strategy to driving innovation and transformation and facilitating new business models, mergers, and acquisitions. However, businesses must also balance the risks and opportunities associated with cybersecurity in this complex and interconnected world. So, what are the best practices for fostering a culture of security, ensuring that remote workforces are trained, and managing the aftermath of a cybersecurity incident? And how are Business, IT, and Security leaders prioritizing cybersecurity, fostering a culture of security, and building a secure future for the business, positioning it for growth? Guest: Patrick Benoit, Global Chief Information Security Officer, Brink’s Inc Guest Bio: https://www.ciotalknetwork.com/contributor/patrick-benoit/ More on this Episode: https://www.ciotalknetwork.com/securing-business-growth-with-cybersecurity/ More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/ More on Security: https://www.ciotalknetwork.com/topics/security/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

Can a financial services company maintain its mission of providing financial security to customers for 150 years in a rapidly changing world? Prudential is taking on this challenge by utilizing data and data science to adapt to its customers’ evolving needs and expand financial services globally, despite facing challenges like shifting demographics, competition, and internal barriers. What strategies is Prudential using to harness the power of data and data science for innovation and increased impact, overcome challenges, and meet changing customer needs? Listen in as we uncover Prudential’s journey and explore its potential for shaping the future of financial services and access to financial security. Guest: Kjersten Margaret Moody, Chief Data Officer, Prudential Financial Guest Bio: https://www.ciotalknetwork.com/contributor/kjersten-moody/ More on this Episode: https://www.ciotalknetwork.com/prudential-navigating-150-years-of-change-with-data-innovation/ More on Big Data: https://www.ciotalknetwork.com/topics/big-data/ More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/ More on Security: https://www.ciotalknetwork.com/topics/security/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

From meeting CEO expectations, accelerating value creation, maximizing customer impact, ensuring maximum returns on digital investments, and supporting sustainability, in 2023, how do CIOs plan to leverage originality in thinking, practicality in planning, and acute focus on impeccable execution to enable what’s best for the business and the planet? Guest 1: Ghada Ijam, Chief Information Officer, Federal Reserve System Guest Bio: https://www.ciotalknetwork.com/contributor/ghada-ijam/ Guest 2: Piyush Chowhan, Chief Information Officer, Panda Retail Company – Savola Group Guest Bio: https://www.ciotalknetwork.com/contributor/piyush-chowhan/ More on this Episode: https://www.ciotalknetwork.com/the-2023-cio-agenda/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

Business-first Chief Data Officers (CDOs) must understand business goals, processes, and challenges and develop a data strategy aligned with the overall business strategy. In addition, they must build a data-driven culture that values and relies on data, foster strong partnerships with various teams, including IT, marketing, and operations, and keep up with industry trends to identify new opportunities to use data to drive business value. So what are the top challenges that data leaders face that prevent them from earning and acing the role of business-first CDOs? Guest 1: Pawan Verma, Chief Data Officer, Industrial and Commercial Bank of China Guest Bio: https://www.ciotalknetwork.com/contributor/pawan-verma/ Guest 2: Shahidul Mannan, Chief Data Officer, Bon Secours Mercy Health Guest Bio: https://www.ciotalknetwork.com/contributor/shahidul-mannan/ More on this Episode: https://www.ciotalknetwork.com/becoming-a-business-first-cdo/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

The NewYork-Presbyterian healthcare system is on a mission to maximize patient experience and outcomes, which requires creating an environment that facilitates seamless and connected experiences for patients and joy for its healthcare practitioners. From engaging with the local community to understand patients’ needs, providing tools to the practitioners, and leveraging modern technologies, including EHRs, secure messaging systems, and telemedicine for its patients, how is their Healthcare, Business, and IT leadership joining hands to deliver on the intended outcomes? Guest 1: Leo Bodden, Group Vice President & Chief Digital and Technology Officer, NewYork-Presbyterian Hospital Guest Bio: https://www.ciotalknetwork.com/contributor/leo-bodden/ Guest 2: Rick Evans, Senior Vice President and Chief Experience Officer , NewYork-Presbyterian Hospital Guest Bio: https://www.ciotalknetwork.com/contributor/rick-evans/ More on this Episode: https://www.ciotalknetwork.com/facilitating-seamless-patient-experiences-and-joy-in-healthcare-practice-a-case-study/ More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/ More on Healthcare: https://www.ciotalknetwork.com/topics/healthcare/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

Due to the pandemic, global supply chains were rattled, and we are still scrambling. So how are business, supply chain, and IT leaders rethinking supply chain and operations to ensure business readiness and resiliency to tackle future disruptions? Guest: Amiee Bayer-Thomas, Chief Supply Chain Officer, Ulta Beauty Guest Bio: https://www.ciotalknetwork.com/contributor/amiee-bayer-thomas/ More on this Episode: https://www.ciotalknetwork.com/rethinking-supply-chain-to-business-resiliency/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ More on Supply Chain: https://www.ciotalknetwork.com/topics/supply-chain/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

From personalized medicine and therapeutics to data-driven hyper-customized experience during patient registration, treatment, and recovery, healthcare is experiencing the individual revolution. But how is it improving the patient experience and outcome beyond the hype and business benefit? Guest 1: Mouli Venkatesan, CIO - Optum Health & Clinical Services, UnitedHealth Group Guest Bio: https://www.ciotalknetwork.com/contributor/mouli-venkatesan/ Guest 2: Patrick McGill, EVP, Chief Transformation Officer, Community Health Network Guest Bio: https://www.ciotalknetwork.com/contributor/patrick-mcgill/ More on this Episode: https://www.ciotalknetwork.com/individual-revolution-in-healthcare-beyond-the-hype/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ More on Healthcare: https://www.ciotalknetwork.com/topics/healthcare/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

Value-Based Care is a proposed healthcare delivery model for the United States where the patient’s health outcome is key. It is about the value of the health outcome rather than volume of services. To what degree has it been adopted, and what are the reported results? What is the roadmap to making it a standard for healthcare delivery? Guest: Girish Venkatachaliah, Chief Technology Officer, agilon health Guest Bio: https://www.ciotalknetwork.com/contributor/girish-venkatachaliah/ More on this Episode: https://www.ciotalknetwork.com/the-state-of-value-based-care/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ More on Healthcare: https://www.ciotalknetwork.com/topics/healthcare/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

To stay relevant in today’s fast-paced world, the people within organizations need to become more curious. But most of them stop once they’ve found what is satisfactory and stick by it—how do we enable such curiosity at the scale where all our employees explore unknown territory leading us into unforeseeable paths that can help us thrive throughout changing times? Guest: Kalpesh Doshi, Group Chief Information Security Officer, HDFC Life Guest Bio: https://www.ciotalknetwork.com/contributor/kalpesh-doshi/ More on this Episode: https://www.ciotalknetwork.com/enabling-curiosity-at-scale/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

In this turbulent and dynamically shifting business climate, leaders have business results to deliver, handle competing priorities, a need to sustain a conducive culture and foster courage and clarity among teams. But leadership gurus also preach taking an approach of vulnerability, empathy, and care. So, should leaders use their heads or hearts to be effective? Guest 1: Nizar Darweesh, Chief Human Resources Officer (CHRO), Fawaz Alhokair Group Fashion Retail Guest Bio: https://www.ciotalknetwork.com/contributor/nizar-darweesh/ Guest 2: Anil Kumar Misra, Chief Human Resources Officer, JioMart - New Commerce Grocery, Reliance Retail Guest Bio: https://www.ciotalknetwork.com/contributor/anil-kumarmisra/ More on this Episode: https://www.ciotalknetwork.com/should-you-use-your-head-or-heart-as-a-leader/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

If workers are not getting clarity about their respective roles, don’t see growth prospects, and feel that no one cares about them, it can potentially lead to active or passive disengagement. But what magnified this issue to a “quiet quitting” crisis with reports claiming that most workers are not going above and beyond at work and are barely meeting expectations? What is the solution? Guest 1: George Varghese M, Chief Human Resources Officer, Shahi Exports Pvt Ltd Guest Bio: https://www.ciotalknetwork.com/contributor/george-varghese/ Guest 2: Paulo Sa, CIO Iberia, DB Schenker Guest Bio: https://www.ciotalknetwork.com/contributor/paulo-sa/ More on this Episode: https://www.ciotalknetwork.com/solving-the-quiet-quitting-crisis/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ More on Staffing: https://www.ciotalknetwork.com/topics/staffing/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

Carrier, a legacy waterfall manufacturing company, has embarked on a journey to reinvent itself by leveraging digital. From educating the leadership and board about the value of digital, partnering with business unit leaders, and embracing the power of analytics, automation, and other emerging technologies, it is no small feat to pull it all together with challenges galore. So how has the journey been thus far? What shift in mindset, culture, talent, processes, and tools has allowed Carrier to continue to transform into a modern, customer-centric lifecycle solutions provider? Guest 1: Bobby George, Sr. Vice President & Chief Digital Officer, Carrier Guest Bio: https://www.ciotalknetwork.com/contributor/bobby-george/ Guest 2: John Souther, Executive Director, Digital Growth & Strategy, Carrier Guest Bio: https://www.ciotalknetwork.com/contributor/john-souther/ Guest 3: Ellen Trager, Executive Director of Digital Commercial HVAC, Carrier Guest Bio: https://www.ciotalknetwork.com/contributor/ellen-trager/ More on this Episode: https://www.ciotalknetwork.com/reinventing-carrier-a-100-year-old-startup-journey/ More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

The changes in consumer behavior and demands for hyper-personalized service warrant investments from a shrinking bottom line for retailers due to higher e-commerce adoption and increased Supply Chain complexity. With such compounding challenges, how are such organizations reimagining their business? How well can they rearchitect and continually improve their operations at the speed of change by leveraging the power of data harnessed at scale? Guest 1: Ravi Balwada, Chief Technology Officer, Guitar Center Guest Bio: https://www.ciotalknetwork.com/contributor/ravi-balwada/ Guest 2: Alan Boehme, Chief Technology Officer, H&M Group Guest Bio: https://www.ciotalknetwork.com/contributor/alan-boehme/ More on this Episode: https://www.ciotalknetwork.com/rearchitecting-retail-by-harnessing-data-at-scale/ More on Retail: https://www.ciotalknetwork.com/topics/retail/ More on Supply Chain: https://www.ciotalknetwork.com/topics/supply-chain/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

Digital health initiatives pose significant security risks, and telehealth introduced during the Covid-19 pandemic further compounds the issue. But, how centralized and well-integrated are their systems to reduce vulnerability to attacks? Furthermore, what are the industry players doing to ensure digital and virtual healthcare security with breaches compromising patient information confidentiality and increasing exposure to non-compliance penalties? Guest : Anahi Santiago, Chief Information Security Officer, ChristianaCare Guest Bio: https://www.ciotalknetwork.com/contributor/anahi-santiago/ More on this Episode: https://www.ciotalknetwork.com/ensuring-digital-and-virtual-healthcare-security/ More on Healthcare: https://www.ciotalknetwork.com/topics/healthcare/ More on Security: https://www.ciotalknetwork.com/topics/security/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/