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Gus Gonzalez, a 6x Microsoft Business Solutions (CRM) MVP, covers subjects rarely discussed openly in the CRM Community. With 11 years of experience in the CRM world and hundreds of successful deployments around the world, Gus brings a real-world fact-based approach to these subjects and how they affect the Microsoft Dynamics 365 and Microsoft Dynamics CRM community.

Gus Gonzalez, a 6x Microsoft Business Solutions (CRM) MVP, covers subjects rarely discussed openly in the CRM Community. With 11 years of experience in the CRM world and hundreds of successful deployments around the world, Gus brings a real-world fact-based approach to these subjects and how they affect the Microsoft Dynamics 365 and Microsoft Dynamics CRM community.
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Gus Gonzalez, a 6x Microsoft Business Solutions (CRM) MVP, covers subjects rarely discussed openly in the CRM Community. With 11 years of experience in the CRM world and hundreds of successful deployments around the world, Gus brings a real-world fact-based approach to these subjects and how they affect the Microsoft Dynamics 365 and Microsoft Dynamics CRM community.




Episode 31: Four CRM MVPs in a room

CRM MVPs Ulrik Carlsson, Chris Cognetta, and Steve Mordue were visiting Atlanta for D365 Saturday so I invited them to the CRM MVP Podcast studio to talk all things Dynamics 365 and Microsoft MVP. Follow us: Ulrik: Chris: Steve: Gus: Podcast:


Episode 30: Top 10 Pro Tips to "Beautify" Dynamics 365

This episode is inspired by Scott Sewell and his obsession with Antiques Roadshow. CRM MVP Ulrik Carlsson was visiting Atlanta so I invited him over to the CRM MVP Podcast studio to collaborate on our list of Top 10 Pro Tips regarding how to take your Dynamics 365 Implementation to the next level. These tips are all about "the finish" high level professionals put on their Dynamics 365 Implementations. These best practices are subtle, and not all users will notice the difference, but other...


Episode 29: Diversity, with Julie Yack, Nick Doelman, and Salim Adamon

We are taking a break from the "Dynamics 365 Content" to discuss a very important non-technical topic. Back on Episode 22, when asked "Which non-MVP community leader do you want to see here at the Microsoft MVP Summit next year and why?", CRM MVP Neil Benson said: "I'd like to see more women, I'd like to see more people who speak Arabic, and Korean, and Chinese, and Spanish, and Portuguese --- there's a lot of other countries around the world that are under-represented in the MVP...


Episode 28: Microsoft Flow, PowerApps, Power BI and more, with Scott Sewell

Times like these remind me of why I travel with so much equipment, you never know who you'll have the opportunity to talk to. For this episode, I was in New Jersey for some customer meetings and after those meetings I stopped by the Microsoft Office at Times Square and talked to my friend Scott Sewell. Scott is a former CRM MVP and currently a Global Black Belt for Microsoft, so he has tons of real world experience working with Dynamics 365 and the business applications that surround...


Episode 27: Analyzing the current Marketing Automation landscape, with Steve Mordue and Mike Dickerson

With the release of the new Microsoft Dynamics 365 for Marketing App, I wanted to explore its capabilities and how it compares with ClickDimensions and the Adobe Marketing Cloud. I didn't want to tackle this topic by myself, so I invited someone who has spent a lot of time working with the new marketing app, fellow CRM MVP Steve Mordue. I also wanted to explore how the new app compares with well-established marketing automation solutions for Dynamics 365, so I invited Mike Dickerson who...


Episode 26: Millenials, talent, and career opportunities

Over the last couple of months I had the opportunity to speak at two universities here in the United States. I delivered a presentation to students graduating soon and looking to start a career. There are two things I noticed during my research for these presentations and while delivering the sessions: So I invited CRM MVP Daryl LaBar, CRM MVP Britta Rekstad, and Microsoft Program Manager Patrick Dykema to discuss millenials, talent, and career opportunities within the Microsoft Business...


Episode 25: What's the big deal about Mobility?, with Ivan Stano

On average, people spend over 4 hours a day on their phones, so it makes sense for organizations to think about Mobility when it comes to their Dynamics 365 implementations. But often, Mobility falls to an afterthought on implementations, functionality relegated to Phase 2 or 3. Organizations focus on the overall solution and just want to make sure that this solution is available on the users' phones and tablets. On this episode, I talk to Ivan Stano from, which is the leading...


Episode 24: CRM MVP Gustaf Westerlund disagrees with my disagreement of Industry "Best Practices"

During the Microsoft MVP Summit 2018, Gustaf Westerlund asked if I had some time to talk about Episode 20 where he thought there were a few "Best Practices" I was incorrect for disagreeing with them, and that there were other "Best Practices" that he didn't even think they were actual Best Practices at all. So instead of missing all the great details and insight from Gustaf by having the conversation later that night during dinner or at the hotel bar, I decided to hand him a mic and hit...


Episode 23: So you want to be an Independent Consultant?

Many Dynamics 365 Consultants and experts today have thoughts about becoming an Independent Consultant. Typically these thoughts boil down to simple math, the thoughts go something like this: "If my company gets X amount of dollars per hour for my work, I could make that X amount times 40 per week and keep all of it if I was Independent!". But is it really that easy? Listen to 5 CRM MVPs at different stages of their "Independent" careers to get some clarity regarding subjects such as the...


Special: eXtreme 365 EMEA 2018 Debrief

As you know, I attend several conferences and events each year and I do record content for this podcast at those events but I have never really debriefed after an event. This one was different, it was my 7th eXtreme 365 conference and it has been my favorite conference so far, so I wanted to bring Ulrik Carlsson on the show so we could share why we believe this was their best event ever. Follow eXtreme: Follow us: Ulrik:...


Episode 22: Ten CRM MVPs answer 22 tough questions, recorded at the MVP Summit 2018

There is one week every year where the largest concentration of CRM MVPs is recorded, and that is the Microsoft MVP Summit. During the MVP Summit 2018, I asked 10 CRM MVPs to answer the 22 tough questions you see below and I recorded their answers for all to enjoy, discuss, and learn from. Questions: CRM MVP for Life Award I would like to thank Ulrik Carlsson and Seth Bacon for contributing questions to this list. And of course, here are the CRM MVPs who stood outside a building for an...


Episode 21: Top 10 "DONTs" of Implementing Dynamics 365, with CRM MVP Neil Benson

There are many things you can do to increase your chances of success on a Dynamics 365 Implementation, there are also many things you can do to increase the chances of failure. In this episode, I'm joined by CRM MVP Neil Benson to discuss the Top 10 things organizations do that increases the risk of Dynamics 365 Implementation failure. We also walk through a few real personal stories of projects that either failed after go-live, or didn't even make it to full release. We hope you learn...


Episode 20: Twenty "Best Practices" I disagree with

Being a CRM MVP gives me the opportunity to interact with Dynamics 365 professionals of diverse backgrounds, whether they work as independent contractors, work for a large global systems integrator, or working for a customer as a CRM Admin, we all have something in common. We are all trying to learn from each other and improve our skills over time. And sometimes is tough to add value from my side because there are times where it seems like most people follow best practices that I either...


Episode 19: Setting up your CRM Security like a CRM MVP

On this episode I dive into all the steps and best practices I follow when setting up Security for every Microsoft Dynamics 365/CRM Implementation I lead as a Solution Architect. I will discuss my approach to: Follow us:


Episode 18: Moving to the Cloud (Part 2 of 2), with Joel Lindstrom

Back on Episode 15, fellow CRM MVPs Chris Cognetta and Joel Lindstrom walked through the best practices and details behind preparing for and migrating to Dynamics 365 Online. Unfortunately, Chris and Joel ran out of time and could not cover what happens once the Migration has been completed. This episode closes the series as we dive into the best practices and details behind a completed Migration. We discuss the following topics: If you haven't listened to Episode 15 or "Part 1" of this...


Episode 17: Is Dynamics 365 the best Customer Service solution for every organization?, with Sarah Jelinek and Ulrik Carlsson

On this episode, Customer Service world-class experts and Community Leaders Sarah Jelinek and Ulrik Carlsson stop by the show to discuss whether Microsoft Dynamics 365 is the right Customer Service solution for all organizations out there. We discuss: Follow our experts on twitter: Sarah: Ulrik: Learn more about ITIL:


Episode 16 - Being a better customer, with Chris Warton

Here at the CRM MVP Podcast, we like to focus on topics that are rarely discussed out there, and sometimes we like to be the first podcast out there covering a topic in particular. In this case, we managed to accomplish both conditions, we decided to dedicate an episode to the best practices and techniques you can leverage to become a "better customer", perhaps even "the perfect customer". Let me explain what that means. The perfect customer - in my eyes - is the organization that...


Episode 15: Moving to the Cloud, hosted by Chris Cognetta and Joel Lindstrom

On this episode, Chris Cognetta and Joel Lindstrom dive deep into Migrating to Microsoft Dynamics 365 Online. They will tackle areas regarding preparation, data, customizations, tools, Microsoft FastTrack, and readiness, to name a few. CRMUG Q3 2017 Magazine: Microsoft FastTrack info: Follow us: Follow Chris: Follow Joel:...


Episode 14: Sales force automation and LinkedIn Navigator, with Brian Galicia

On December 8th, 2016, Microsoft closed its acquisition of LinkedIn and all of us on the Microsoft Dynamics 365 industry started wondering what that meant for us. Over the last few months, we've seen the evolution of the integration between the LinkedIn Sales Navigator and Microsoft Dynamics 365 Customer Engagement. I wanted to talk about this evolution and this acquisition as well, so I invited my good friend Brian Galicia, who is the world-wide lead for sales force automation and...


Episode 13: Do you speak Developer?, with Daryl LaBar

One of the things that happens in almost every Microsoft Dynamics 365 Deployment is that you will end up with a combination of technical, and non-technical people involved in the project. Typically we find developers at the end of the "technical spectrum", and when people can't communicate with developers correctly they can cause project delays and time and effort wasted on the wrong functionality. Solution Architects are responsible for bridging the gap between non-technical and...