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Gus Gonzalez, a 6x Microsoft Business Solutions (CRM) MVP, covers subjects rarely discussed openly in the CRM Community. With 11 years of experience in the CRM world and hundreds of successful deployments around the world, Gus brings a real-world fact-based approach to these subjects and how they affect the Microsoft Dynamics 365 and Microsoft Dynamics CRM community.

Gus Gonzalez, a 6x Microsoft Business Solutions (CRM) MVP, covers subjects rarely discussed openly in the CRM Community. With 11 years of experience in the CRM world and hundreds of successful deployments around the world, Gus brings a real-world fact-based approach to these subjects and how they affect the Microsoft Dynamics 365 and Microsoft Dynamics CRM community.
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Location:

United States

Description:

Gus Gonzalez, a 6x Microsoft Business Solutions (CRM) MVP, covers subjects rarely discussed openly in the CRM Community. With 11 years of experience in the CRM world and hundreds of successful deployments around the world, Gus brings a real-world fact-based approach to these subjects and how they affect the Microsoft Dynamics 365 and Microsoft Dynamics CRM community.

Language:

English


Episodes

Episode 44: Setting up the User Interface like an MVP

1/13/2019
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In order to implement an effective Dynamics 365 solution, your users need to adopt it, and it is near impossible to get users to adopt a solution that has a poor user experience, so I wanted to spend an hour talking about the User Interface and User Experience best practices I use on every implementation I lead as a Solution Architect. I also talk about Unified Interface gaps and share my Top 5 User Experience Accelerators!

Duration:01:04:23

Episode 43: User Adoption Magnets

12/30/2018
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There are several features in Dynamics 365 that can strongly increase User Adoption when they are set up and used correctly. I've put a list of 10 User Adoption Magnets and I discuss why I believe these can be the difference between an Effective and an Ineffective Solution. Some of these magnets are features we've had for 10+ years but no one seems to pay attention to them! Let me explain.

Duration:00:54:33

Episode 42: CRM MVPs making PREDICTIONS

12/16/2018
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We were in Austin, TX attending eXtreme 365 and the keynote focused on what we can expect in 2019 from the world of Microsoft Business Applications and the Power Platform. We took some time to reflect on all the changes that have happened over the last 3 years, and see how many things we know and love today were only dreams or perhaps unimaginable back in 2015. Which made us think, where will we be 3 years from now? Can we make predictions about what will happen by the end of...

Duration:01:20:02

Episode 41: THIS versus THAT

12/2/2018
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I was traveling to Sweden to speak at Dynamics 365 Saturday in Stockholm when I started realizing that there were a few situations in Microsoft Dynamics 365 where there were a couple of ways to approach them, but I always defaulted to one way versus the other, sometimes perhaps even going against Microsoft or Industry Best Practices. I wrote down a list of 10 situations or functionalities that accomplish the same task and I got together a group of CRM MVPs and outstanding professionals to...

Duration:01:03:01

Episode 40: Ten features that should be ADDED to Dynamics 365

11/18/2018
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Episode 39 focused on 10 features I wanted GONE from Dynamics 365. This episode focuses on 10 features I want ADDED to Dynamics 365 immediately. Here's my wish list: Plus a Bonus feature I added at the end as I was signing off! Subscribe to our YouTube Channel: https://www.youtube.com/c/CRMMVPPodcast

Duration:00:58:47

Episode 39: Ten features that should be REMOVED from Dynamics 365

11/4/2018
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There are so many features in Microsoft Dynamics 365. Some of those features have been in the product for a long time and I believe they should go away! Now, I know you'll disagree with some of the items on this list just by reading it but hear me out, let me explain why I think these features need to die: Links discussed on this episode: Features too tough to die: https://www.youtube.com/watch?v=4omHguZkYzc XrmToolBox: http://www.xrmtoolbox.com/ Subscribe to our YouTube Channel:...

Duration:01:08:42

Episode 38: Managed vs. Unmanaged

10/21/2018
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Episode 37 caused quite a stir because I publicly announced my refusal to ever use Managed Solutions for any purpose other than to deliver IP or Solutions created by an Independent Software Vendor (ISV). CRM MVP Jonas Rapp "closed this case" by publishing an article attempting to put this issue to rest where he basically claimed that you are either using Managed Solutions, or you are doing it wrong. So, I started wondering: Am I the one who has been wrong this whole time? Have I been...

Duration:01:14:30

Episode 37: NOT EVEN ONCE

10/7/2018
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The title says it all. This is an episode about the "things" I never do or use in Microsoft Dynamics 365 and why. Just like the "Top 20 Best Practices I disagree with" episode, you will probably go through a rollercoaster of emotions listening to this episode, as you find yourself agreeing, disagreeing, happy, sad, angry, proud, disappointed, and ready to unfollow me on Twitter and unfriend me on Facebook at different points during this episode. I hold no punches. Here is the list of...

Duration:01:11:43

Episode 36: Standby to GET SOME

9/23/2018
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Paul Slade is CEO at The CRM Team, a world-class Microsoft Dynamics 365 Gold Partner in South Africa. I've known Paul for several years and this episode is long overdue. Paul is an excellent speaker, and understands how organizations can accomplish a Digital Transformation successfully by leveraging Microsoft Business Applications, including Dynamics 365. On this episode we discuss: Links: Follow Paul: https://twitter.com/thatcrmguy The CRM Team: https://thecrmteam.com/ Jocko and...

Duration:00:45:22

Episode 35: Top 10 CONFRONTATIONS during implementations

9/9/2018
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I've been thinking about this episode for a while. I wanted to take some time and talk about those confrontational situations that happen once in a while during Dynamics 365 Implementations and what is the best way to manage them or diffuse them. Years ago when I was a "young Solution Architect" I was lucky enough to be mentored by someone who had been working with Dynamics CRM since its Beta days, and who I consider the best in the world at dealing with confrontation in Dynamics 365...

Duration:01:09:36

Episode 34: What's the best way to consume Dynamics 365 data and functionality?

8/26/2018
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In the past, whenever we approached a Dynamics 365 Solution we never really thought about the client/medium the user would use to access the functionality and data. We led entire implementations from the perspective of the Web Client and other available clients were always an afterthought. With the improvements on the Mobile clients and the introduction of new mediums to access the information over the last couple of years, we are no longer on a place to ignore all of these options and...

Duration:00:42:11

Episode 33: Building Smart Partnerships

8/12/2018
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One of the reasons why I enjoy attending Microsoft Inspire (previously known as World Partner Conference) each year is that I have the opportunity to interact with partners that are not solely focused in Dynamics 365. Sometimes, we find opportunities to partner with these organizations and offer each other's solutions to our customers. For example, we have partners who focus 100% on the Finance and Operations side of Dynamics 365, we have partners who are experts in Azure, partners who...

Duration:00:55:15

Episode 32: Five CRM MVPs in a room

7/29/2018
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The conversation we started on Episode 31 with CRM MVPs Ulrik Carlsson, Chris Cognetta, and Steve Mordue continues now with Sean Tabor joining the party. These guys were visiting Atlanta for D365 Saturday so I invited them to the CRM MVP Podcast studio to talk all things Dynamics 365 and Microsoft MVP. Follow us: Ulrik: https://twitter.com/crmchartguy Chris: https://twitter.com/ccognetta Steve: https://twitter.com/stevemordue Gus: https://twitter.com/gusgonzalez2 Sean:...

Duration:00:53:46

Episode 31: Four CRM MVPs in a room

7/15/2018
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CRM MVPs Ulrik Carlsson, Chris Cognetta, and Steve Mordue were visiting Atlanta for D365 Saturday so I invited them to the CRM MVP Podcast studio to talk all things Dynamics 365 and Microsoft MVP. Follow us: Ulrik: https://twitter.com/crmchartguy Chris: https://twitter.com/ccognetta Steve: https://twitter.com/stevemordue Gus: https://twitter.com/gusgonzalez2 Podcast: https://twitter.com/crmmvppodcast

Duration:00:52:16

Episode 30: Top 10 Pro Tips to "Beautify" Dynamics 365

7/1/2018
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This episode is inspired by Scott Sewell and his obsession with Antiques Roadshow. CRM MVP Ulrik Carlsson was visiting Atlanta so I invited him over to the CRM MVP Podcast studio to collaborate on our list of Top 10 Pro Tips regarding how to take your Dynamics 365 Implementation to the next level. These tips are all about "the finish" high level professionals put on their Dynamics 365 Implementations. These best practices are subtle, and not all users will notice the difference, but other...

Duration:00:50:28

Episode 29: Diversity, with Julie Yack, Nick Doelman, and Salim Adamon

6/17/2018
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We are taking a break from the "Dynamics 365 Content" to discuss a very important non-technical topic. Back on Episode 22, when asked "Which non-MVP community leader do you want to see here at the Microsoft MVP Summit next year and why?", CRM MVP Neil Benson said: "I'd like to see more women, I'd like to see more people who speak Arabic, and Korean, and Chinese, and Spanish, and Portuguese --- there's a lot of other countries around the world that are under-represented in the MVP...

Duration:00:49:36

Episode 28: Microsoft Flow, PowerApps, Power BI and more, with Scott Sewell

6/3/2018
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Times like these remind me of why I travel with so much equipment, you never know who you'll have the opportunity to talk to. For this episode, I was in New Jersey for some customer meetings and after those meetings I stopped by the Microsoft Office at Times Square and talked to my friend Scott Sewell. Scott is a former CRM MVP and currently a Global Black Belt for Microsoft, so he has tons of real world experience working with Dynamics 365 and the business applications that surround...

Duration:00:54:55

Episode 27: Analyzing the current Marketing Automation landscape, with Steve Mordue and Mike Dickerson

5/20/2018
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With the release of the new Microsoft Dynamics 365 for Marketing App, I wanted to explore its capabilities and how it compares with ClickDimensions and the Adobe Marketing Cloud. I didn't want to tackle this topic by myself, so I invited someone who has spent a lot of time working with the new marketing app, fellow CRM MVP Steve Mordue. I also wanted to explore how the new app compares with well-established marketing automation solutions for Dynamics 365, so I invited Mike Dickerson who...

Duration:00:24:58

Episode 26: Millenials, talent, and career opportunities

5/6/2018
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Over the last couple of months I had the opportunity to speak at two universities here in the United States. I delivered a presentation to students graduating soon and looking to start a career. There are two things I noticed during my research for these presentations and while delivering the sessions: So I invited CRM MVP Daryl LaBar, CRM MVP Britta Rekstad, and Microsoft Program Manager Patrick Dykema to discuss millenials, talent, and career opportunities within the Microsoft Business...

Duration:00:33:37

Episode 25: What's the big deal about Mobility?, with Ivan Stano

4/22/2018
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On average, people spend over 4 hours a day on their phones, so it makes sense for organizations to think about Mobility when it comes to their Dynamics 365 implementations. But often, Mobility falls to an afterthought on implementations, functionality relegated to Phase 2 or 3. Organizations focus on the overall solution and just want to make sure that this solution is available on the users' phones and tablets. On this episode, I talk to Ivan Stano from Resco.net, which is the leading...

Duration:01:00:03