CX Confessions: The Customer Experience Show-logo

CX Confessions: The Customer Experience Show

Business & Economics Podcasts

Your customers crave human connection — to be part of a community — and brands that forge meaningful relationships with their customers thrive. But harnessing the power of connection across multiple digital interactions is harder than ever. In this show, we get some of the sharpest minds from the CX C-Suite to share their stories and insights, so that you can learn how to empower your customers to feel fully seen, heard, and understood — to create customers for life.

Your customers crave human connection — to be part of a community — and brands that forge meaningful relationships with their customers thrive. But harnessing the power of connection across multiple digital interactions is harder than ever. In this show, we get some of the sharpest minds from the CX C-Suite to share their stories and insights, so that you can learn how to empower your customers to feel fully seen, heard, and understood — to create customers for life.

Location:

United States

Description:

Your customers crave human connection — to be part of a community — and brands that forge meaningful relationships with their customers thrive. But harnessing the power of connection across multiple digital interactions is harder than ever. In this show, we get some of the sharpest minds from the CX C-Suite to share their stories and insights, so that you can learn how to empower your customers to feel fully seen, heard, and understood — to create customers for life.

Language:

English


Episodes

How CX Feeds The Growth Of Passion Brands w/ Erin Lowenberg

6/8/2021
, SVP Merchandising and Product at , didn’t need to invest heavily in market research to drive business growth. Why? Because she listened to her customers In the latest episode of CX Confessions, we speak about the smart ways to build upon feedback: - Scaling the Rothy’s community and managing the gulp rate - Overcoming excessive and unsustainable manufacturing operations - Rothy’s risk to reward formula: then, now and what’s next. - CX inclusivity Itching for more CX...

Duration:00:33:38

The Leading Lady: Phenomenal CX Through Personification

5/8/2021
That’s how is providing incredible CX as Founder and CEO of , the fashion brand offering high-end designer options to a plus-sized segment who have never been offered it before. In this episode, we discuss: - Why it’s OK to be polarizing - Why you should speak about your customer as though they’re in the room - Why criticism and praise should both be taken with a grain of salt Itching for more CX goodness? You can find this interview, and many more, by subscribing to CX...

Duration:00:25:45

Introducing CX Confessions: A Podcast for All Things CX

5/8/2021
When you’re lucky enough to work with over 2,000 of the world’s most successful companies and you get to hear their stories every day, you learn the good, bad, and ugly of how they deliver amazing experiences. At , we have just such luck — and we want to share the wealth. That’s why we’re launching CX Confession, a podcast we hope will be a masterclass in providing amazing customer experiences and building lasting customer relationships. In this trailer episode, , Chief Marketing...

Duration:00:06:49