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Customer DISservice

Business & Economics Podcasts

Navigating Customer Satisfaction in the Online Age - With Jay Skowron of Hospitality Defender. A weekly discussion of all things hospitality for restaurants, hotels, and other small business interested in wowing their guests. Learn about online reviews, customer service best practices, digital marketing, and more!

Navigating Customer Satisfaction in the Online Age - With Jay Skowron of Hospitality Defender. A weekly discussion of all things hospitality for restaurants, hotels, and other small business interested in wowing their guests. Learn about online reviews, customer service best practices, digital marketing, and more!

Location:

United States

Description:

Navigating Customer Satisfaction in the Online Age - With Jay Skowron of Hospitality Defender. A weekly discussion of all things hospitality for restaurants, hotels, and other small business interested in wowing their guests. Learn about online reviews, customer service best practices, digital marketing, and more!

Language:

English

Contact:

6509182359


Episodes

You Call That a Fish Sandwich?

2/2/2021
With special guest Meredith Soleau, President of 424 Degrees During Covid-19, it's important that restaurants and other small businesses are operating at peak performance; however, we all have a bad day. Meredith and Jay discuss how customers need to cut them some slack because they're already struggling during this hard time, yet remind everyone that it's important for staff and management to make sure guests are happy before they leave. Did you know, too, that there's a correlation of...

Duration:00:36:31

Are Your Servers Tour Guides or Just Order-Takers?

1/19/2021
Be honest - are your servers doing the best they can? Are they guiding your guests through their culinary experience or just taking orders and turning tables? The difference between the two can make or break you. Support the show (https://www.paypal.me/hospitalitydefender)

Duration:00:32:12

Customer Service and the Car Business

1/5/2021
With special guest Jim Ziegler (The Alpha Dawg) The car business has changed. It's more customer-focused than ever before. Do you have certain feelings about car salespeople or the car buying experience? He may just change your mind. Hear from veteran car salesman, manager, and nationally-recognized sales trainer and keynote speaker Jim Ziegler, the Alpha Dawg, about his thoughts on customer service in the car business - and even about his own experiences in restaurants and...

Duration:00:45:16

Good Riddance 2020 - Hello 2021!

12/30/2020
Short episode to finish up the year. Remember, you can make or break someone's day. Why not make it? Here's to staying positive and making 2021 a better year! Support the show (https://www.paypal.me/hospitalitydefender)

Duration:00:03:29

The One-Star Chef and Yelp

12/22/2020
The most (in)famous chef on the Internet, Chef Davide Cerretini, joins me as he explains how he declared war on Yelp! In 2014, Yelp kept contacting Davide to advertise with them. He refused. Then he saw his positive reviews disappear and his bad ones popping up. Coincidence? Davide didn’t think so. So he decided to try and beat them at their own game. Disclaimer: This episode is controversial and fun. I don't necessarily agree with his Yelp tactics, but it's sure entertaining to hear about...

Duration:00:50:24

The Answer Is Yes. Now What's The Question?

12/15/2020
We Don't Determine What Good Service Is - The Customer Does With special guest: W. Scott Cass Is customer service top-of-mind with you and your staff? Do you do whatever it takes to fix a problem? Is your mindset always customer-focused or stuck on just running shifts? This week's episode contains the musings and reminiscing of a former restaurant General Manager and his former employee. Mr. Cass takes us through his philosophies, thoughts, and experiences with running restaurants and...

Duration:00:54:37

Inspect What You Expect

12/7/2020
When you're running a business it's important to have processes in place! From training programs to steps of service to keeping an eye on your employees and making sure they're upholding your standards, it all begins with strong processes. Here's a birds-eye view of the kinds of things you need to be doing in order to be successful. Support the show (https://www.paypal.me/hospitalitydefender)

Duration:00:41:26

Introduction - Bra Fittings and You Knows

11/30/2020
Welcome to our first episode! We were just getting our footing here and this was recorded just prior to the Covid-19 pandemic. This is an all-over-the-place introduction to what we hope this podcast will be about. We'll touch on many different topics in the future! We promise future episodes will be much more interesting and with less "um"s, "you know"s, and background noise. We sure learned a lot! Probably, however, the same amount of wine will be consumed. Support the show...

Duration:00:35:37