THE CX GOALKEEPER - Transformation, Customer Experience, and Leadership Goals

Dive into a visionary conversation on "Future Forward: Martha Boekenfeld on the Intersection of AI, Leadership, and Diversity" where our esteemed guest, Martha Boekenfeld, sheds light on the transformative power of AI and its impact on leadership and diversity in the workplace. This episode is a treasure trove of insights for professionals eager to navigate the evolving digital landscape. About the Guest: Martha Boekenfeld is a seasoned web3 advisor, investor, and provider of AI services with over 20 years in financial services, holding roles at major banks like UBS and on supervisory boards such as Unicredit and Generali. Her profound experience in digital transformation and change management makes her a pivotal figure in innovation. Follow Dr. Martha Boekenfeld on LinkedIn: https://www.linkedin.com/in/drmarthaboeckenfeld/ Why You Can't Miss This Episode: Martha brings a rare blend of deep industry knowledge and practical experience in AI and digital platforms. Her insights are invaluable for anyone looking to leverage AI for better customer experience, enhanced operational efficiency, and a more inclusive corporate culture. Top 3 Key Learnings: Convergence of Technologies:Leadership in the Digital Age:Diversity and Inclusion through Technology:Chapters: 00:00 Introduction 00:35 Martha’s Background and Passion for AI 02:12 Current Trends in AI and Digital Transformation 03:48 Key Technologies Shaping 2024 05:57 Real-World Applications of AI 06:38 Challenges and Opportunities in AI Adoption 11:17 How AI is Revolutionizing Customer Experience 15:26 Leveraging Web 3.0 for Business Strategy 21:12 The Importance of Diversity and Inclusion in Tech 23:43 Leadership Qualities for the Digital Age 26:15 Looking Ahead: The Future of AI in Business Don’t miss out on this enlightening discussion. Follow and subscribe to the CX Goalkeeper Podcast to stay updated on the latest trends and insights from leaders like Martha Boekenfeld. Share your thoughts and feedback on this episode, and let us know how AI and digital transformation are influencing your professional journey. Related Links: CX Goalkeeper PodcastSubscribe HereSubscribe HereSubscribe HereJoin our community, share your views, and connect with other professionals passionate about customer experience and digital innovation. Your feedback drives our content, so please share what topics you'd like us to explore next!

Today's episode features a deep dive with Jim Tincher, an expert in enhancing B2B customer experiences. Prepare to be captivated by a discussion that's not just insightful but also instrumental for anyone keen on driving meaningful business growth through customer experience. Jim Tincher: Jim sees the world in a special way: through the eyes of customers. This lifelong passion for customer experience (CX), and a thirst for knowledge, led him to found his journey mapping and customer experience consulting firm, Heart of the Customer (HoC). In the years since HoC’s dedicated team of CX professionals has helped companies of all sizes increase customer engagement. HoC can transform your business, help you map your customer journeys from the emotional highs to frustrating lows, and determine the metrics that matter to measure your unique customer relationships. Jim is the author of Do B2B Better and co-author of How Hard Is It to Be Your Customer?, and he also writes Heart of the Customer’s popular CX blog Why You Can't Miss This Episode: 1. Discover the Underrepresented World of B2B CX: Jim shares why B2B sectors are pivotal and often overlooked, shedding light on unique challenges and opportunities. 2. Key Strategies for Business Growth: Learn directly from Jim’s latest book, "Do B2B Better," and discover actionable strategies that connect customer experience improvements directly to business outcomes. 3. Real-World Applications and Insights: From improving customer loyalty to reducing operational costs, get a firsthand look at how top-tier companies are making significant strides by reshaping their customer experience strategies. Follow and Subscribe for More Insights: Don’t miss out on future episodes that continue to explore the transformative world of customer experience. Follow the CX Goalkeeper Podcast on your favorite platform, and dive deeper into each episode to enhance your professional journey. Your feedback is invaluable to us, so please leave us a review on: - [Apple Podcasts](https://apple.co/3qYr4nh) - [Spotify](https://bit.ly/3GhCGXeCXGK) - [YouTube](https://www.youtube.com/@cxgoalkeeper) Learn more about our journey and join the community at [CX Goalkeeper](https://www.cxgoalkeeper.com/Podcast) and discover more about your host [here](https://www.cxgoalkeeper.com/Aboutme). Remember, we're not just in a B2B or B2C business—we are in a human-to-human environment. Connect, engage, and grow with us. See you in the next episode!

In this episode, we are privileged to host David Avrin, one of the most insightful and influential speakers and consultants on customer experience and business competitiveness. David shares his profound insights into making businesses not just functionally efficient but "Ridiculously Easy to Do Business With." More about David Avrin: One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David's insights have been featured on thousands of media outlets around the world. He is also the author of five books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: The Morning Huddle - Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business. https://www.instagram.com/therealdavidavrin https://www.youtube.com/channel/UCtH4DdaOhbturnA9OI80kPw https://www.linkedin.com/in/davidavrin/ https://www.facebook.com/DavidAvrinFans Why You Can't Miss This Episode: 1. Understanding Customer Expectations: Learn how shifting consumer behaviors and expectations require businesses to adapt swiftly to remain competitive. 2. Digital and Human Interaction Balance: David discusses the crucial balance between leveraging technology and maintaining that essential human touch, providing actionable strategies to enhance customer interactions. 3. Future-Proofing Your Business: Gain expert advice on how companies can innovate their operational models to stay relevant and preferred by customers in a rapidly evolving market. Follow and Subscribe for More Insights: Don’t miss out on any future insights! Follow and subscribe to the CX Goalkeeper Podcast for more enlightening discussions that can transform your approach to customer experience and leadership. Listen to this episode on your preferred platform: - Apple Podcasts: https://apple.co/3qYr4nh - Spotify: https://bit.ly/3GhCGXeCXGK We thrive on feedback! After listening, please drop us a review or comment on any of these platforms, or visit the podcast page to provide direct feedback and suggestions. Your insights help us bring more value to each episode. - Podcast Page: https://www.cxgoalkeeper.com/Podcast Stay tuned and keep guarding your goals with the CX Goalkeeper Podcast—where we’re not just about business-to-business or business-to-consumer, but human-to-human connections. Thank you for tuning in!

Gregorio Uglioni, is joined by Barbara Van Duin, a seasoned service designer from Houten, the Netherlands. Barbara brings her expertise in transforming childcare experiences through innovative service design and customer journey mapping. Barbara's LinkedIn Profile: https://www.linkedin.com/in/barbaravanduin/ Why You Can't Miss This Episode: Insights into Customer Journey Redesign:Balancing Digital and Traditional Experiences:Empowering Organizational Change: Episode Summary: In this episode, Gregorio and Barbara explore the intricacies of service design within the childcare industry. Barbara outlines her approach to understanding the diverse needs of families and how to craft services that resonate with both children and their parents. From discussing the impact of digital technology on traditional services to strategies for engaging employees in transformational efforts, this conversation is packed with deep insights and practical advice. Whether you're a CX professional, a service designer, or simply interested in the dynamics of customer experience transformation, this episode offers a wealth of knowledge and inspiration. Follow and Subscribe for More Insights: Don't miss out on future episodes that delve into the transformation, leadership, and customer experience insights. Subscribe to the CX Goalkeeper Podcast on your preferred platform and follow us to stay updated with the latest trends and discussions in the industry: Apple PodcastsSpotifyYouTube Learn more about your host, Gregorio Uglioni, and the vision behind CX Goalkeeper at About Me. We Value Your Feedback! Your feedback drives our content! Please share your thoughts and suggestions on this episode or topics you'd like us to cover in future episodes. Your input helps us deliver the most valuable and relevant content to help you excel in your professional journey. Visit our Podcast Page to leave feedback or contact us directly.

In this compelling episode of the CX Goalkeeper Podcast, your host, Gregorio Uglioni, sits down with Neil Greenwood, a seasoned leader in customer experience from NHS Blood and Transplant. Together, they delve into the intricacies of enhancing the donor journey, discussing strategies that not only improve experiences but also save lives. Why You Can't Miss This Episode: Insightful Leadership Strategies:Digital Engagement Tactics:Altruistic Motivation in Healthcare: Episode Summary: Starting with Neil’s extensive background in both financial and healthcare services, the discussion quickly pivots to his current role and the significant impacts of his work. Neil outlines key strategies for engaging and retaining donors, emphasizing the importance of understanding the altruistic motivations behind blood donation. Digital transformation plays a crucial role, with the donor app improving service efficiency and engagement. Neil and Greg discuss the challenges and successes of adapting customer experience practices to the healthcare setting, providing valuable insights for anyone interested in CX or healthcare management. Contact Neil Greenwood on LinkedIn: https://www.linkedin.com/in/neil-greenwood-acxs-a8080816b/ Follow and Subscribe for More Insights: Don’t miss out on valuable insights into customer experience and leadership in transformational settings. Follow and subscribe to the CX Goalkeeper Podcast for more enlightening discussions like this one. We value your feedback and invite you to share your thoughts on this episode. Help us improve by leaving your comments and suggestions! 🎧 Listen and Subscribe: Podcast PageApple PodcastsSpotifyYouTubeAbout Gregorio Uglioni Join us next time on the CX Goalkeeper Podcast where we continue to save goals and deliver exceptional customer experiences. Thank you for tuning in!

Dive into the transformative world of digital technology with Antonio Grasso, a leading expert in digital transformation and the author of "Post Digital Society." In this compelling episode of the CX Goalkeeper Podcast, our host, Gregorio Uglioni, explores the evolving landscape of digital innovations that are shaping our future. Antonio Grasso: Antonio Grasso is the Founder and CEO of Digital Business Innovation Srl, a thriving startup leading the way in artificial intelligence, the Internet of Things, blockchain, and cybersecurity. With over 40 years in information technology, Antonio's role as an entrepreneur, author, mentor, and speaker has inspired countless individuals. His influence has been recognized with the prestigious award of Fellow of the Royal Society for the Encouragement of Arts, Manufactures, and Commerce (FRSA), reflecting his significant achievements in social progress and development. https://www.linkedin.com/in/antgrasso/ Digital Business Innovation Srl: https://www.dbi.srl DeltalogiX Srl: https://deltalogix.blog/ 📖 Get the Book: Explore deeper by grabbing a copy of Antonio's book on post-digital society, available at major bookstores and online platforms. https://www.amazon.com/dp/B0CNHFF2TL Why You Can't Miss This Episode: Insightful Perspectives on Digital Transformation:Human-Centric Approach to Technology:Vision of a Post-Digital Society: Episode Summary: In this episode, Antonio Grasso discusses his journey from a software developer to a thought leader in the tech space, focusing on how digital technologies influence societal structures and individual daily lives. Key discussions include: Follow and Subscribe for More Insights: Episode Page: https://www.cxgoalkeeper.com/AntonioGrasso Podcast Page: https://www.cxgoalkeeper.com/Podcast Your engagement helps us grow and evolve this platform. If you have questions, comments, or feedback, please reach out through the podcast page. Your input is invaluable as we strive to bring you the most relevant and transformative content. Thank you for joining us on this journey.

A deep dive into the transformative world of Artificial Intelligence (AI) with the renowned expert, Dr. Joerg Storm. With over two decades of experience in AI and digital transformation, Dr. Storm brings unparalleled insights from the frontline of AI's integration into business and leadership. connect with Dr. Jörg Storm over Linkedin: https://www.linkedin.com/in/joergstorm subscribe to Dr. Jörg Storm's newsletter "Digital Storm" here: https://drstorm.substack.com/subscribe Why You Can't Miss This Episode: Demystifying AI for Strategic Advantage:Data Mastery for AI Success:Leadership in the Age of AI:Episode Summary: Dr. Joerg Storm, the Global Head of AI key infrastructure at a leading German automobile manufacturer, shares his wisdom on the future of AI, emphasizing the need to start small, think big, and use AI to augment human capabilities, not replace them. The conversation spans from the practical steps for integrating AI into businesses, the emerging trends like blockchain and quantum computing, to the challenges and ethical considerations leaders must navigate. Dr. Storm’s insights are not only profound but also actionable, making this episode a must-listen for anyone looking to leverage AI for business transformation and leadership excellence. Follow and Subscribe for More Insights: Dive deeper into the world of customer experience, transformation, and leadership with the CX Goalkeeper Podcast. Your journey towards a deeper understanding of AI and its implications for the future of business starts here. Don’t miss out on invaluable insights that can shape your strategies and leadership. Follow us, subscribe, and share your feedback to help us deliver the content you need: Podcast Page:CX Goalkeeper PodcastApple Podcast:Subscribe on Apple PodcastSpotify:Subscribe on SpotifyGoogle Podcast:Subscribe on Google PodcastAbout me:Learn more about GregWe are not just in a B2B or B2C business; we are in a human-to-human environment. Engage with us, share your thoughts, and let’s grow together. Your feedback is invaluable as we continue to explore the depths of customer experience and leadership in the digital age. Subscribe and become a part of our growing community of professionals who are shaping the future, one episode at a time.

Introduction In this groundbreaking episode of the CX Goalkeeper Podcast, we dive deep into the transformative world of customer experience (CX) with Qaalfa Dibeehi, a seasoned expert in mindset transformation and behavior modification. Join us as we explore the intersection of CX, leadership, and sustainable business practices, offering you an unparalleled journey into the future of business and customer engagement. Follow Qaalfa on LinkedIn: https://www.linkedin.com/in/qaalfa-dibeehi-37181/ Why You Can't Miss This Episode: Top 3 Key Learnings Sustainability as an ExperienceThe Power of Leadership in CXAchieving Sacrificial LoyaltyEpisode Summary This episode takes you on a journey with Qaalfa Dibeehi, a visionary in the CX space, as he shares insights from his illustrious career. From the importance of sustainability in today's business landscape to innovative leadership techniques that drive change, Qaalfa provides actionable strategies to transform your organization's approach to CX. We also delve into the concept of sacrificial loyalty, exploring how businesses can achieve this gold standard in customer relationships. Packed with invaluable lessons, this episode is a must-listen for CX professionals, business leaders, and anyone passionate about making a meaningful impact in their industry. Follow and Subscribe for More Insights Don't miss out on the wealth of knowledge shared in the CX Goalkeeper Podcast. Follow us on our journey as we bring you more episodes packed with expert insights and transformative ideas. Your feedback is crucial to us—let us know what you think about this episode and what you'd like to hear in the future. https://www.cxgoalkeeper.com/Podcasthttps://apple.co/3qYr4nhhttps://bit.ly/3GhCGXeCXGKhttps://bit.ly/3rxRm0aCXGKhttps://www.cxgoalkeeper.com/Aboutme Subscribe, listen, and let us guide you in making every customer interaction count. Together, we can transform the game of customer experience. Share your thoughts and feedback—we're listening!

Welcome, Today, we have the privilege of hosting Suvi Lindfors, a luminary in the customer experience, particularly customers' feedback domain. With her profound insights into Voice of the Customer (VoC) technologies and employee empowerment, this episode is a goldmine for anyone keen on elevating their business. Lumoa's webpage: https://www.lumoa.me/ Follow Suvi on LinkedIn: https://www.linkedin.com/in/suvilindfors/ Why You Can't Miss This Episode: Unlock the secrets to leveraging Voice of the Customers and Voice of the Employee data for strategic decision-making and fostering a customer-centric culture. Suvi Lindfors shares invaluable advice on breaking down data silos, making actionable insights accessible, and the vital role of employee empowerment in driving innovation. This episode is a must-listen for CX professionals, senior managers, and C-suite leaders looking to transform their organizations. Episode Summary: In this episode, Greg engages in an enlightening conversation with Suvi Lindfors about the transformative power of Voice of the Customer (VoC) technology. They deep dive into Lindfors' extensive background in customer experience, emphasizing the importance of leveraging VoC and Voice of the Employee data to inform company-wide decisions. The discussion highlights strategies for enhancing employee access to VoC data to drive better decision-making, the challenges of data silos, and the significance of making VoC insights accessible across all levels of an organization. Lindfors advocates for a culture of inclusivity, decision-making courage, and the pivotal role of actionable insights in fostering a customer-centric business environment. Follow and Subscribe for More Insights: Your journey towards exceptional customer experience doesn't stop here. Follow and subscribe to the CX Goalkeeper Podcast on your preferred platform. Dive deeper into the world of CX with more episodes packed with expert insights and actionable strategies. Episode Page:Suvi Lindfors on CX GoalkeeperPodcast Page:CX Goalkeeper PodcastApple Podcast:Listen on AppleSpotify:Listen on SpotifyYouTube:Watch on YouTubeAbout Me:Learn More About Your HostWe're eager to hear from you! Your feedback helps us improve and tailor our content to your interests. Please leave your comments, share your thoughts on this episode, and let us know what topics you'd like us to explore in future episodes. Together, let's keep the goal of exceptional customer experience at the forefront of business transformation. Thank you for tuning in, and don't forget to subscribe and follow the CX Goalkeeper Podcast for more insights into transformation, leadership, and the art of customer experience.

Katrin Yuan and Greg, the host, dive deeper into the realms of AI, IoT, and digital transformation, offering a broader perspective for CX professionals, digital leaders, and technology enthusiasts. About Katrin: Katrin J. Yuan is an award-winning executive with a background in technology, strategy, and business transformation in international corporations and startups. She is a five-time Board Member, Chair of the AI Future Council, lectures at universities, and serves as a Jury Member for ETH and Digital Shapers. With a background of leading eight divisions in top management, Katrin is an influential executive, founder, investor, keynote speaker, and a "Young Global Leader" for the Nextgen Board initiative at the St. Gallen Symposium. Her expertise extends to AI human interaction, future megatrends, boards, and finance, enforcing AI, digital leadership, and a diverse data-driven approach. Follow Katrin on LinkedIn https://www.linkedin.com/in/katrin-j-yuan/ Why You Can't Miss This Episode: Discover the indispensable skills and strategies for successful leadership in the digital age. Kathrin offers a unique blend of expertise and vision, providing listeners with actionable advice on staying ahead in a rapidly evolving technological environment. Episode Summary: Katrin takes us on a journey through her extensive experience in the tech industry, highlighting the impact of AI on business strategies and the importance of adaptability and continuous learning for today's leaders. This summary encapsulates the key takeaways and insights from the conversation, emphasizing the role of technology in shaping the future of leadership and customer experience. Follow and Subscribe for More Insights: Subscribe and follow us on your preferred platform, and dive into the world of CX, leadership, and digital innovation. https://www.cxgoalkeeper.com/KatrinYuanhttps://www.cxgoalkeeper.com/PodcastWe're eager to hear from you! Please subscribe, follow, and leave your feedback. Your insights help us bring more valuable content to you.

I am honored to feature Stacy Sherman, a renowned expert in customer experience and leadership. Stacy shares her invaluable insights into transforming customer interactions, humanizing business processes, and leading with integrity and compassion. This episode is a goldmine for professionals in CX, digital, customer service, and senior management, offering actionable strategies to elevate your career and business. Connect with Stacy on LinkedIn: https://www.linkedin.com/in/stacysherman/ Stacy's webpage: https://doingcxright.com/ Stacy's podcast: https://doingcxright.com/podcasts/ Why You Can't Miss This Episode: Episode Summary: Stacy Sherman dives deep into the importance of doing customer experience right, emphasizing the need for businesses to be humanized and leaders to foster a positive culture. She shares strategies for improving employee engagement, the role of technology in CX, and the impact of leadership on organizational culture. This episode is packed with insights on maintaining personal integrity, the importance of pausing for growth, and the vision for a compassionate future in the workplace. Follow and Subscribe for More Insights: Don't miss out on valuable conversations like this! Subscribe to the CX Goalkeeper Podcast on your favorite platform and follow us for the latest episodes on transformation, leadership, and customer experience. https://www.cxgoalkeeper.com/StacySherman2024https://www.cxgoalkeeper.com/Podcasthttps://apple.co/3qYr4nhhttps://bit.ly/3GhCGXeCXGKhttps://www.youtube.com/@cxgoalkeeperhttps://www.cxgoalkeeper.com/AboutmeYour feedback is invaluable to us. Please subscribe, follow, and leave us your thoughts or reviews. Your insights help us keep the conversation going and deliver content that resonates with you.

Dive into the transformative world of customer experience with Gabriela Ciupitu on the CX Goalkeeper Podcast. This episode, brimming with actionable insights and strategies, offers a deep dive into CX innovation in Romania and the power of community in elevating CX practices. Whether you're a seasoned professional or new to the field, Gabriela's expertise will guide you through the complexities of CX, offering fresh perspectives and inspiration. contact Gabriela on LinkedIn: https://www.linkedin.com/in/gabrielaciupitu/ Don't miss out on this invaluable learning opportunity. Subscribe to the CX Goalkeeper Podcast now on your favorite platform and join us in exploring the future of customer experience. Turn insights into action as we navigate the ever-evolving landscape of CX together. Listen and Subscribe on Apple Podcast:Click HereListen and Subscribe on Spotify:Click HereWatch on YouTube:Click HereDiscover More About the Podcast:Visit Our Website Connect with us and become part of the CX Goalkeeper community. Your journey to CX excellence starts here!

Step into the future of customer experience with our latest CX Goalkeeper Podcast episode, where we delve into transformative strategies for enhancing customer engagement. This episode features a riveting conversation with a renowned expert in the field, sharing invaluable insights on leveraging technology, emotional intelligence, and innovative practices to elevate customer interactions and business outcomes. Discover actionable advice, forward-thinking ideas, and practical tips that will empower you to lead in the customer experience space. Whether you're a CX professional, a business leader, or someone passionate about creating memorable customer experiences, this episode is packed with knowledge to help you make a significant impact. Follow Lou Carbone on LinkedIn: https://www.linkedin.com/in/locarbone/ Don't miss out on this opportunity to gain a competitive edge in your industry. Tune in now and join our growing community of CX enthusiasts and professionals seeking to transform the landscape of customer service and satisfaction. For more insightful discussions and expert interviews, follow the CX Goalkeeper Podcast: Episode Page:https://www.cxgoalkeeper.com/LouCarbonePodcast Page:https://www.cxgoalkeeper.com/PodcastListen on: Apple Podcast:https://apple.co/3qYr4nhSpotify:https://bit.ly/3GhCGXeCXGKWatch on YouTube: https://www.youtube.com/@cxgoalkeeperLearn More About the Host: https://www.cxgoalkeeper.com/AboutmeThis episode is your gateway to becoming a leader in customer experience. Listen, learn, and be inspired to elevate your CX game!

Unlock transformative insights in customer experience with our latest CX Goalkeeper Podcast episode featuring Manu Dwievedi. Dive deep into the strategies that are reshaping the AI landscape, offering listeners actionable advice and cutting-edge trends. This episode is a great episode to listen to for professionals aiming to elevate their CX game. Get ready to be inspired and empowered to make a significant impact in your field. Manu Dwievedi deep dives into the realm of artificial intelligence (AI) within customer experience and its workforce. He covers AI's role in enhancing human capabilities rather than replacing them, the importance of maintaining a human-centric approach despite technological advancements, and the transformation of job roles and skills in the digital and customer service sectors. The conversation also touches on leveraging AI for executive decision-making, emphasizing the need for clear use cases and the potential risks associated with AI implementation. This episode offers valuable insights into the evolving landscape of AI in customer experience, highlighting both its challenges and opportunities. follow Manu here: https://www.linkedin.com/in/manuai/ Discover more about our journey in the world of customer experience: https://www.cxgoalkeeper.com/ManuDwievedihttps://www.cxgoalkeeper.com/Podcasthttps://apple.co/3qYr4nhhttps://bit.ly/3GhCGXeCXGKhttps://www.youtube.com/@cxgoalkeeperhttps://www.cxgoalkeeper.com/Aboutme Join us to explore innovative strategies that will redefine your approach to customer experience.

Transform Your Approach to Customer Experience with insights from the forefront of design thinking and innovation in this must-listen episode of the CX Goalkeeper Podcast. Host Gregorio Uglioni welcomes Beppe De Vincenti, a visionary in customer experience and human-centered design, to share his expertise and insights that are transforming the CX landscape. In a world where customer expectations are constantly evolving, Beppe De Vincenti provides a roadmap to staying ahead through innovative CX strategies, the importance of playful creativity, and the power of team collaboration. This episode is a goldmine for anyone looking to elevate their customer experience game, from CX professionals to senior managers and beyond. You can find Beppe on LinkedIn https://www.linkedin.com/in/beppedevincenti/ Key Highlights: Discover the Power of Human-Centered Design:Innovate with Design Thinking and Sprints:The Future of CX:Unleash Creativity and Collaboration:Adapt and Thrive:Why Listen to This Episode? If you're passionate about creating exceptional customer experiences and looking for innovative ways to engage and delight your customers, this episode is for you. Beppe De Vincenti's insights will inspire you to think differently about your CX strategies and help you stay ahead in the competitive landscape of customer experience. Follow and Listen to the CX Goalkeeper Podcast: https://www.cxgoalkeeper.com/BeppeDeVincentihttps://www.cxgoalkeeper.com/PodcastLearn More About Your Host, Gregorio Uglioni: Visit https://www.cxgoalkeeper.com/Aboutme to discover the story behind the CX Goalkeeper and explore more content dedicated to the world of customer experience. Stay Connected: Engage with us on social media and share your thoughts on this episode. Your feedback and interactions make us better, and we're eager to hear how you're applying these insights to your CX strategies. Subscribe today to never miss an episode and continue your journey towards CX excellence with the CX Goalkeeper Podcast.

Unlock the secrets to sustainable growth and transformative leadership with Monika Schulze on the CX Goalkeeper Podcast. This episode dives into curiosity-driven innovation, strategic partnerships, and the art of leadership across cultures. Monika Schulze, a luminary in strategic marketing, shares her unparalleled insights on navigating the digital age with a customer-centric approach. Don't miss this masterclass in leveraging challenges for growth, understanding the evolving role of CMOs, and preparing for the future with AI. Monika's linkedin profile: https://www.linkedin.com/in/monikaschulze/ Dive deeper into the conversation and join our growing community: https://www.cxgoalkeeper.com/MonikaSchulzehttps://www.cxgoalkeeper.com/Podcasthttps://apple.co/3qYr4nhhttps://bit.ly/3GhCGXeCXGKhttps://www.youtube.com/@cxgoalkeeperhttps://www.cxgoalkeeper.com/Aboutme Tune in for this incredible episode and become part of the conversation shaping the future of customer experience and leadership. Please leave a comment and rate this podcast.

In this game-changing episode of the CX Goalkeeper Podcast, join us as we explore the dynamic intersection of AI and Customer Experience with industry expert, Ashish Santhalia. Discover how AI is not just enhancing but revolutionizing the way businesses interact with their customers. Ashish dives deep into the impact of AI-driven tools on agent performance, customer satisfaction, and the overall CX landscape. Learn about the transformative power of data-driven insights, the future trends in AI and CX, and how to effectively balance technology with the human touch. Ashish's unique perspectives provide invaluable guidance for anyone looking to navigate the evolving world of customer experience. 🎧 Tune in now to gain cutting-edge insights and elevate your CX strategy! Follow the CX Goalkeeper Podcast for more insights into leadership, digital transformation, and the future of customer experience. Let's keep the conversation going! Episode Page: https://www.cxgoalkeeper.com/AshishSanthalia Podcast Page: https://www.cxgoalkeeper.com/Podcast About me: https://www.cxgoalkeeper.com/Aboutme CX Goalkeeper Podcast (audio) Apple Podcast: https://apple.co/3qYr4nh Spotify: https://bit.ly/3GhCGXeCXGK CX Goalkeeper Podcast (video) YouTube: https://www.youtube.com/@cxgoalkeeper #CXGoalkeeper #CustomerExperience #AIinCX #DigitalTransformation #Podcast #Leadership #BusinessInnovation"

🚀 Welcome to a groundbreaking episode of the CX Goalkeeper Podcast! Today, we're joined by Alyona Medelyan, CEO of Thematic, who shares her expert insights on how AI is transforming customer experience. 🔍 In this episode, Alyona delves into: AI's Role in Customer Feedback AnalysisThe Essence of Net Promoter ScoreCreating Custom Taxonomies🌟 Why Listen?: This episode offers valuable strategies and insights to enhance your customer experience strategies through AI. After listening, think about how AI could revolutionize your approach to customer experience. We'd love to hear your thoughts! 🔗 Follow and Subscribe: Don't miss out on future insights! Follow us on your favorite podcast platform and subscribe for updates on new episodes. Episode Page: https://www.cxgoalkeeper.com/AlyonaMedelyan Podcast Page: https://www.cxgoalkeeper.com/Podcast About me: https://www.cxgoalkeeper.com/Aboutme CX Goalkeeper Podcast (audio) Apple Podcast: https://apple.co/3qYr4nh Spotify: https://bit.ly/3GhCGXeCXGK CX Goalkeeper Podcast (video) YouTube: https://www.youtube.com/@cxgoalkeeper

Join us on the CX Goalkeeper Podcast for a captivating conversation with Jeremy Watkin, a seasoned expert in customer support and experience from Number Barn. In this episode, we explore the transformation of contact centers, the integration of technology in customer service, and the importance of human connections in enhancing customer experience. This episode is essential for anyone in customer experience, offering deep insights into the current trends and future directions of customer support. Jeremy's experience and wisdom provide valuable lessons for professionals at all levels. Key Highlights: Empathy in Leadership:The Balance of Technology and Human Touch:Continuous Improvement:Key Quotes: Connect with Us: We love hearing from our listeners! Share your thoughts on this episode, and let's keep the conversation going. Connect with us at https://www.linkedin.com/in/gregorio-uglioni/ Follow the Podcast: Don't miss out on future episodes - follow the CX Goalkeeper Podcast on your preferred platform and join our growing community of CX enthusiasts. https://www.cxgoalkeeper.com/podcast #CXGoalkeeper #JeremyWatkin #CustomerExperience #Podcast #Leadership #DigitalTransformation #CustomerService

Welcome to another riveting episode of the CX Goalkeeper Podcast, where we delve into the art and science of customer experience (CX). In this episode, we're thrilled to have Alex Mead, a trailblazer in the CX field, share his invaluable insights. Get ready to uncover the essence of genuine customer service and leadership in CX. About This Episode: Alex Mead, a renowned CX expert, brings his profound expertise and unique perspectives to our podcast. This episode is a deep dive into the critical aspects of customer experience, focusing on the power of authenticity and human connections in customer service. Alex’s experiences and strategies are not just insightful; they are transformative. Why You Can't Miss This Episode: Discover the Human Element in CX:Leadership Insights:Future Trends in CX:Featured Topics: Key Quotes: Golden Nugget: Alex shares his invaluable "golden nugget" about the essence of authenticity in customer experience leadership. Connect with Alex Mead: Listen, Learn, and Engage: Tune into this episode for a transformative experience in customer experience wisdom. Don't forget to follow, like, and share to stay updated with more episodes like this. Follow Us: Stay connected with the CX Goalkeeper Podcast on your favorite platforms for more episodes that empower you with the latest in CX knowledge and trends. #CXGoalkeeper #CustomerExperience #AlexMead #AuthenticCX #CXLeadership #Podcast #CXInsights #EmpathyInService #CXStrategy #InnovativeCustomerService