Customer Experience Radio
Business & Economics Podcasts
Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.
Location:
United States
Description:
Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.
Language:
English
Episodes
Customer Experience Radio Welcomes: Matthew S. Harrison with Jackson Healthcare and Amy Otto with VirtualMed Staff
4/30/2021
Matthew S. Harrison, PhD currently works at Jackson Healthcare as Senior Vice President, Talent & Development. In this role he provides executive leadership and direction in the establishment and execution of strategies and solutions that drive performance, acquire and retain talent, develop employees and leaders, and shape the overall culture for various Jackson Healthcare companies. [...]
Duration:00:36:28
Customer Experience Radio: April 28, 2021
4/28/2021
Duration:00:36:35
Customer Experience Tip: Surprise and Delight
4/1/2021
CX Tip: Surprise and Delight Lee Kantor: [00:00:06] Lee Kantor here for Business RadioX. Jill, today's customer experience tip is surprise and delight. Please tell us more. Jill Heineck: [00:00:14] Think about a time when you have gone above and beyond to give a wow experience for someone, were they expecting it? How did it [...]
Duration:00:01:42
Customer Experience Radio Welcomes: Author and Customer Retention Expert Joey Coleman
3/26/2021
When organizations like Whirlpool, Deloitte, Volkswagen Australia, Principal Financial, and Zappos need to boost their customers' experience, they call on Joey Coleman for assistance. He is the creator of The First 100 Days® – a system that is designed to dramatically increase your customer retention and as a result, your bottom line. Joey is a recognized expert in customer experience design [...]
Duration:00:49:32
LIVE Broadcast: Customer Experience Radio 3/24/21
3/24/2021
Duration:00:49:51
Customer Experience Tip: Anticipate Wishes
3/18/2021
CX Tip: Anticipate Wishes Lee Kantor: [00:00:07] Lee Kantor here from Business RadioX. Jill, today's customer experience tip is anticipate, expressed and unexpressed needs and wishes. Please tell us more. Jill Heineck: [00:00:17] You know, this is what creates customers for life. Think of brands like the Ritz Carlton Hotels whose mantra is "Ladies and [...]
Duration:00:01:21
Customer Experience Tip: Offer Stability, Control and Certainty
3/4/2021
CX Tip: Offer Stability, Control and Certainty Lee Kantor: [00:00:05] Lee Kantor here from Business RadioX. Jill, today's customer experience tip is offer stability control and certainty. Please tell us more. Jill Heineck: [00:00:15] You know, when things feel out of control, as humans, we crave stability and some control over what's happening. How do [...]
Duration:00:01:17
Customer Experience Tip: Manage Expectations, Not People
2/18/2021
CX Tip: Manage Expectations, Not People Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today's customer experience tip is manage expectations, not people. Please tell us more. Jill Heineck: [00:00:15] Yes, this one's a doozy, and it can set the tone for the entire interaction. What can your customers expect from you and [...]
Duration:00:01:15
Customer Experience Radio Welcomes Theo Gilbert-Jamison with Performance Solutions by Design
2/11/2021
Theo Gilbert-Jamison is Chief Executive Officer for Performance Solutions by Design, a consulting firm headquartered in Atlanta, Georgia that helps organizations across all industries exceed expectations by elevating the customer experience from average to extraordinary. She is also author of several popular leadership books to include The Six Principles of Service Excellence (published in 2005). [...]
Duration:00:39:54
LIVE BROADCAST: Customer Experience Radio 2/5/21
2/5/2021
Duration:00:40:19
Customer Experience Tip: It's Not a Transaction, But an Intersection!
2/4/2021
CX Tip: It's Not a Transaction, But an Intersection! Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today's customer experience tip is it's not a transaction, but an intersection. Please tell us more. Jill Heineck: [00:00:14] Well, we'd like to think of each customer as a lifelong relationship, right? And it will change [...]
Duration:00:01:25
Customer Experience Tip: Win Win
1/28/2021
CX Tip: Win Win Transcript Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today's customer experience tip is a win-win or no deal. Please tell us more. Jill Heineck: [00:00:14] Thanks Lee. Yes. So, today's tip win-win or no deal, you know, I do think this should be the mission and vision of [...]
Duration:00:01:07
Tactical Tip: Can You Explain What a Reverse Offer Is?
1/14/2021
Jill Heineck's Tactical Tips for Selling Your House in Today's Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck's Tactical Tips For Selling Your House In Today's Environment. I'm Lee Kantor. Jill, today's question is, can you explain what a reverse offer is? Jill Heineck: [00:00:16] A reverse offer is something that we have implemented [...]
Duration:00:01:28
Tactical Tip: What's This I am Hearing About Selling My House Virtually?
12/31/2020
Jill Heineck's Tactical Tips for Selling Your House in Today's Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck's Tactical Tips For Selling Your House In Today's Environment. I'm Lee Kantor. Jill, today's question is, what's this I'm hearing about selling my house virtually? Jill Heineck: [00:00:16] So, believe it or not, there are many [...]
Duration:00:01:27
Customer Experience: Lessons Learned from Tony Hsieh
12/18/2020
Tony Hsieh s rise to business icon is the stuff of entrepreneurial legend. After a stint running a pizza business while at Harvard University in 1994, Hsieh headed west to found LinkExchange, an online advertising cooperative, which he later sold to Microsoft Corp. for $265 million. From there, the former Zappos.com CEO who died on Friday at age 46 [...]
Duration:00:29:26
Tactical Tip: How Will I Know What Comes Next Throughout the Process?
12/17/2020
Jill Heineck's Tactical Tips for Selling Your House in Today's Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck's Tactical Tips For Selling Your House In Today's Environment. I'm Lee Kantor. Jill, today's question is, how will I know what comes next throughout this process? Jill Heineck: [00:00:15] Well, initially when we meet, we talk [...]
Duration:00:01:24
LIVE Broadcast: CX Radio 12/14/20
12/14/2020
Duration:00:29:38
Tactical Tip: What is the Showing Process?
12/3/2020
Jill Heineck's Tactical Tips for Selling Your House in Today's Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck's Tactical Tips For Selling Your House In Today's Environment. I'm Lee Kantor. Jill, today's question is, what is the showing process like? Jill Heineck: [00:00:15] The showing process has changed a little bit. I mean, yes, [...]
Duration:00:01:46
Tactical Tip: What are the Visuals You Will Use to Promote My Property?
11/19/2020
Jill Heineck's Tactical Tips for Selling Your House in Today's Environment Transcript Lee Kantor: [00:00:03] Welcome to Jill Heineck's Tactical Tips For Selling Your House In Today's Environment. I'm Lee Kantor. Jill, today's question is, what are the visuals you will use to promote my property? Jill Heineck: [00:00:15] Well, Lee, we will have a [...]
Duration:00:01:28
Tactical Tip: What Information Do I Need to Get My Listing Started?
11/5/2020
Jill Heineck's Tactical Tips for Selling Your House in Today's Environment Transcript Lee Kantor: [00:00:06] Welcome to Jill Heineck's Tactical Tips For Selling Your House In Today's Environment. I'm Lee Cantor. Jill, today's question is, what information do I need to get my listing started? Jill Heineck: [00:00:17] Years ago, it was just make an [...]
Duration:00:01:30