Decode Fintech
Business & Economics Podcasts
Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. As one of the largest payments companies in Africa, the Paystack team is constantly speaking to teams doing amazing work all over the continent. The Decode Fintech Podcast allows us to hit "record" and share what we're learning! We'll be speaking with a broad range of players from across the African fintech ecosystem, from startup founders, to bankers, to the folks who run the card networks, to regulators, and many others. Tune in as the people building Africa’s financial infrastructure share what they’re seeing on the frontlines — what’s working, what’s not, and what’s next.
Location:
Nigeria
Description:
Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. As one of the largest payments companies in Africa, the Paystack team is constantly speaking to teams doing amazing work all over the continent. The Decode Fintech Podcast allows us to hit "record" and share what we're learning! We'll be speaking with a broad range of players from across the African fintech ecosystem, from startup founders, to bankers, to the folks who run the card networks, to regulators, and many others. Tune in as the people building Africa’s financial infrastructure share what they’re seeing on the frontlines — what’s working, what’s not, and what’s next.
Language:
English
Episodes
Your Fintech Questions Answered: Cryptocurrency in Daily Life?
3/2/2021
For the final episode of Season 2 of the Decode Fintech podcast, we decided to switch things up and have a listener call-in. Emeka, a fan of the podcast from Yaba, Lagos, had an interesting question - what would it take to get the majority of people to spend cryptocurrencies in daily life like they do with regular currencies?
To answer that question, we reached out to Timi Ajiboye, CEO of BuyCoins, a cryptocurrency exchange headquartered in Lagos, Nigeria.
IN THIS EPISODE WE TALK...
Duration:00:13:32
How expressPay Builds Trust with Customer Service
2/22/2021
As a fintech company, you work hard to ensure that nothing goes wrong. But when things do go wrong, like they inevitably will, how you handle the situation can make the difference between a customer who churns, and a passionate ambassador for life. In this episode, we speak with Francis Appiah, the Operations Manager at expressPay.
Francis speaks about hiring great support teams, and how a diverse support team leverages past experiences, skills and relationships to go above and beyond when...
Duration:00:19:18
How Paystack Drives Growth with Customer Service
2/15/2021
Customer service goes beyond just answering emails and phone calls. When managed correctly, every interaction with customers can generate key insights that help grow your business.
In this episode, Steve Amaza, a Customer Success Manager for User Operations at Paystack, speaks about how Paystack uses customer service data to improve the product, the tooling that the team uses to keep up even as the company scales, and the value of empathy and a problem-solving mindset in building a...
Duration:00:16:33
International Expansion 101 for Fintechs in Africa
2/8/2021
What should you know before expanding your Africa-based fintech to more countries?
In this episode, we explore the art and science of launching financial service products beyond your home country, covering everything from how to choose which countries to expand into, to how to hire in different markets, and what to watch out for when incorporating the business.
Our guides through this topic are experienced operators with long experience in expansion: Wiza Jakalasi (Chipper Cash), Marcello...
Duration:00:28:08
A History of Mobile Money in Ghana
2/2/2021
Ghana initially lagged behind other African countries when it came to mobile money adoption, but fast forward to 2020, and Ghana is now the fastest growing mobile money market in Africa. How did the country pull this off?
In this episode, we go deep into the origins of mobile money in Ghana, its early challenges, and how numerous organizations successfully came together to take this technology mainstream.
Among the many guests who help break it down for us are Archie Hesse, CEO of Ghana...
Duration:00:33:19
Welcome to Season 2!
2/2/2021
Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. To understand what’s actually happening on the ground, you need to hear from the teams in the field. The Decode Fintech Podcast takes you directly to the operators on the frontlines.
As one of the largest payments companies in Africa, the Paystack team is constantly speaking to teams doing amazing work all over the continent. The Decode Fintech Podcast allows us to...
Duration:00:01:35
How PiggyVest helps a new generation of Nigerians save and invest
5/4/2020
The Nigerian Fintech space is seeing an explosion of savings, lending and investment platforms.
Today's episode features Odunayo Eweniyi, the Co-Founder and COO of PiggyVest, one of the earliest independent digital savings platforms in Nigeria.
We explore how the idea for PiggyVest was born from a viral tweet, and their journey from being a savings platform, to now, additionally, making investments accessible to every Nigerian.
In this episode, we talk about
01:36 - Launching PiggyVest...
Duration:00:49:15
How Visa deepens financial inclusion for businesses using Visa QR
3/31/2020
Nkebet Mesele, Snr Director, Solutions Management, Sub-Saharan Africa at Visa, breaks down Visa QR - their payment product where your camera scans a QR code to pay.
We explore how it evolved to break down the barriers to commerce for businesses across Africa.
In this episode, we talk about
01:52 - Nkebet's journey from telecoms to banking to payments
03:22 - Exploring Visa's key offline products for Africa
04:58 - How Visa QR came to be
06:40 - Visa QR versus POS
07:40 - Exploring...
Duration:00:29:42
BuyCoins and the rise of cryptocurrency in Nigeria
1/23/2020
Bitcoin... Litecoin... Ethereum. Cryptocurrencies continue to dominate the headlines. What's going on in Nigeria's cryptocurrency landscape, how have regulators responded, and what does the future hold?
Our guest today is Timi Ajiboye, co-founder and CEO of BuyCoins, a service that enables users trade cryptocurrencies. Timi shares what he's learned from building one of Nigeria's largest cryptocurrency platforms.
In this episode, we talk about
00:00 - Introduction
01:07:12 - Timi's...
Duration:00:23:37
The story of American Express' entry into Nigeria
10/27/2019
Visa, Mastercard, and Verve. These are currently the dominant card networks in Nigeria. But in September 2018, American Express - the world's largest integrated global payments platform - made waves by announcing their entry into the market.
In this episode, we speak with Catherine Malec, Vice President of Business Development at American Express. Catherine shares a brief history of Amex, what Amex looks for in local partners, and exactly what American Express' launch means for card users...
Duration:00:30:30
Paga's 10 year journey to mobile wallet dominance in Nigeria
10/27/2019
Paga is one of a handful of non-bank companies that have succeeded in building a truly mainstream financial product in Nigeria.
Over 11 million Nigerians use Paga's mobile wallet to send and receive money and pay their bills. In 2018, the Nigeria Inter-Bank Settlement System (NIBSS) recognized Paga with an award for being the top mobile money operator, by transaction count, for the third year in a row.
Paga recently celebrated their 10 year anniversary, and in this episode, Paga CEO Tayo...
Duration:00:29:32
How GTB 737 became one of Nigeria's largest USSD brands
10/27/2019
Yemi Atanda, Group Head of ePayments at Guaranty Trust Bank (GTB), takes us behind the scenes of GTB 737, GTB's wildly successful USSD service.
Yemi shares the origin of 737, from how they selected the specific numbers 737, to usage trends, to the wildly successful mass marketing campaign that helped introduce the financial product to everyday Nigerians.
In this episode, we talk about
01:06 - Yemi's journey from mechanical engineering to digital banking
03:34 - What USSD is, and how 737...
Duration:00:34:41
Decode Fintech Trailer
4/24/2019
Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. To understand what’s actually happening on the ground, you need to hear from the teams in the field. The Decode Fintech Podcast takes you directly to the operators on the frontlines.
As one of the largest payments companies in Africa, the Paystack team is constantly speaking to teams doing amazing work all over the continent. The Decode Fintech Podcast allows us to...
Duration:00:01:47