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Exceeding Expectations Podcast

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Each episode of Exceeding Expectations features an interview with a person that loves their work and tries no far exceed the expectations of their clients. This results in a win-win situation for the person doing the work and for the client. The client is delighted that they received more than they expected which often leads to them writing fabulous testimonials and passing on more referrals to their friends and business associates. It also results in the work being more enjoyable. That is the aim of show - to inspire listeners to come up with ways to over deliver to their clients; to create things that aren’t typically being done by most in their industry. The episodes will feature people in many different industries that will give you ideas for things you could tweak slightly, to use for your business. To give you something very unique in your industry. Obviously not all the ideas will work for you but some will and some will require a little creative thinking to get them to fit for your clients

Each episode of Exceeding Expectations features an interview with a person that loves their work and tries no far exceed the expectations of their clients. This results in a win-win situation for the person doing the work and for the client. The client is delighted that they received more than they expected which often leads to them writing fabulous testimonials and passing on more referrals to their friends and business associates. It also results in the work being more enjoyable. That is the aim of show - to inspire listeners to come up with ways to over deliver to their clients; to create things that aren’t typically being done by most in their industry. The episodes will feature people in many different industries that will give you ideas for things you could tweak slightly, to use for your business. To give you something very unique in your industry. Obviously not all the ideas will work for you but some will and some will require a little creative thinking to get them to fit for your clients
More Information

Location:

United Kingdom

Description:

Each episode of Exceeding Expectations features an interview with a person that loves their work and tries no far exceed the expectations of their clients. This results in a win-win situation for the person doing the work and for the client. The client is delighted that they received more than they expected which often leads to them writing fabulous testimonials and passing on more referrals to their friends and business associates. It also results in the work being more enjoyable. That is the aim of show - to inspire listeners to come up with ways to over deliver to their clients; to create things that aren’t typically being done by most in their industry. The episodes will feature people in many different industries that will give you ideas for things you could tweak slightly, to use for your business. To give you something very unique in your industry. Obviously not all the ideas will work for you but some will and some will require a little creative thinking to get them to fit for your clients

Twitter:

@tonywinyard

Language:

English


Episodes

Alan Berg

1/21/2020
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Alan Berg is back again and once again almost overloads us with great stories, tips and info on how to delight your customers. He is a wedding market specialist but don't be put off by that if you do not work in the wedding industry as the tips he provides are relevant for many industries. Some of the topics discussed in this episode How Alan exceeded the expectations of a venue that was selling 16 weddings per month What happened to a DJ in Indiana whose GOBO melted Links: Sales...

Duration:01:09:37

Mark Green

1/14/2020
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"Self-awareness is fundamental to being coachable" In this episode, we speak with Mark Green who coaches CEOs and executive teams worldwide. His passion is to liberate human potential and addresses, coaches and advises business leaders across a wide range of industries on topics including leadership, mindset, behaviour change, human performance, accountability. Mark is a Core Advisor to Gravitas Impact Premium Coaches, a mentor to coaches worldwide, and an active contributor to...

Duration:00:46:24

Mike Tilberry

1/7/2020
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This week we explore the world of fitness with Mike Tilberry who is Operations Director at "Iron Sharpens Iron" and they have a refreshingly different approach to their customers than the one most people receive at the gyms they are members of. Iron Sharpens Iron has various CrossFit gymnasiums around North and South Carolina with many new locations due to be opening soon. if you've been hearing about CrossFit and wondered what it is, you'll be far better informed as Mike explains how they...

Duration:00:37:37

Jessica Silverman

12/31/2019
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Jessica Silverman is a business startup coach to aspiring entrepreneurs seeking greater clarity and simplicity to live their true life’s purpose. Through her coaching, she guides clients with mind-body empowerment tools to spark the transformation of a physical and spiritual awakening to live and feel their most ALIVE self. We discuss: Links: Freebie for listeners: bit.ly/myreasonforbeing FB Community: bit.ly/mozenwarriors Instagram: instagram.com/mozen_wellness LinkedIn:...

Duration:00:39:04

Estie Rand

12/24/2019
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Estie Rand helps you stop throwing spaghetti at the wall and hoping something sticks! She is an internationally acclaimed lecturer, award-winning business consultant and marketing strategist who helps small business owners scale their businesses to 6 and 7 figures in profit. In this episode Estie explains: Links: The link to Estie's 5 Day Challenge is estierand.com/freegift www.strandconsulting.net LinkedIn: https://www.linkedin.com/in/estierand/ Exceeding Expectations...

Duration:00:41:05

Judith Quin

12/17/2019
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Judith Quin helps people express themselves with confidence, clarity and conviction and in this episode, she explains the deeper reasons why people fear speaking in public and what the underlying causes of that and how they can be overcome. Judith gives a few stories to illustrate how helping to improve some of her clients communication delivered amazing and sometimes extremely unexpected results for them. Quote: "Down for perspiration. Up for inspiration" Best &...

Duration:00:41:24

Jeff Pulvino

12/10/2019
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Jeff Pulvino is a successful serial entrepreneur, business consultant, digital marketing strategist, and startup mentor. For over 20 years He has helped entrepreneurs grow their business by increasing their profitability and scalability while lowering their customer acquisition cost. He tells us how he grew his own businesses from zero to $5 million in one year and to $25 million the second year by bootstrapping--without borrowing one penny and he now enjoys helping other business owners...

Duration:00:37:31

Misti Patrella

12/3/2019
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Misti Patrella is a transformational coach who helps coaches and healers create and grow their practices in a way that feels right for them. Some of the topics discussed in this episode: Misti's favourite quote: You've got to start with the customer experience and work back toward the technology - not the other way around.' - Steve Jobs Links: Website: www.coachmisti.com Facebook Group: Heart Centered Entrepreneurs Making Impact & Income:...

Duration:00:44:48

Rob Braiman

11/26/2019
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Rob Braiman has a reputation as a "Serial Entrepreneur" and for the past 15 years has been working directly with business owners to improve strategic planning, operations, growth, and profitability. He founded Cogent Analytics after spending over 10 years as a senior business analyst helping to improve and build main street businesses across the country. The company has now been ranked for 2 consecutive years on the Inc 500/Inc 5000 list of fastest-growing companies in the country and # 5...

Duration:00:33:12

Trish Springsteen

11/19/2019
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Trish is a public speaking coach, mentor and author and helping to empower introverts. She loves helping people find their message and share it with others and she makes it easier for people to do so whether that be using the spoken word or the written word. Some of the topics discussed: 2018 Winner BPW Northlakes Bright Training & Employment Partners Inspirational Woman Award 2018 & 2016 Small Business Champion Awards – Finalist Education & Training Category 2016 Women World Award...

Duration:00:34:19

Dr. Jacqui Taylor

11/12/2019
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Dr Jacqui Taylor is a Cyberpreneur, a Top 10 Global IoT innovator, a Smart Cities Tsar, a UK Science Diplomat, Professor, Aerospace Engineer... She has an Honorary Doctorate of Science and a top 10 global Internet of Things innovator she doesn’t just predict the future she engineers it using cutting edge web science research. In this episode, she talks about clarifying and demystifying the future for you and spotlighting the megatrends inspiring you to align your organisation to profit from...

Duration:00:55:13

Mike Jesowshek

11/5/2019
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Mike Jesowshek is a modern and innovative CPA/accountant taking a new-age approach to accounting, tax savings, and growing your business. Mike has been an entrepreneur most of his career. He has CFO and co-founded several companies with experience in all business stages and has the aim of helping businesses that have seen and lived the same experiences he had encountered. He has been in the shoes of many small business owners out there and his end goal is to help them in one area that most...

Duration:00:40:31

Daniel Ramsey

10/29/2019
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Daniel Ramsey is the founder & CEO of MyOutDesk - the real estate industry’s leading virtual staffing company, with over 5,000 clients including four of REALTrends very own top 5 Teams. Back in 2008, he was inspired by his own time-management struggles to find a better way to help agents leverage their time & energy, and created MyOutDesk to provide a trusted, reliable solution to the office administration, marketing & prospecting tasks that every agent has - but most lack the time to focus...

Duration:00:47:43

Heather Breedlove

10/22/2019
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Heather is the author of Shine Your Bright, Chief Financial Officer of Keyston Bros, and Co-Founder of Choose Goodness, Her success has grown rapidly. She grew up striving for the perfect life – a fairy tale romance and a successful career. While working her way through the checklist of accomplishments, she found a disconnect. The person she was at home was not the person she was at work, nor even the person she IS. She was playing the role rather than participating in the life. She has...

Duration:00:34:18

Jane Malyon

10/15/2019
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Jane Malyon is the founder of The English Cream Tea company and in this episode, she tells us how afternoon tea could save the world! She is an expert in the currency of courtesy and delivered a TED talk on why it's important to make your clients (and staff) feel special and valued. She talks about how this can be done in a way that's so charming they will be made to feel like extended family and why good etiquette is valuable in business. She has a best-selling book on the topic and the...

Duration:00:39:38

Cynthia Zhai

10/8/2019
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Cynthia is a Voice Coach, Speaker and Author. She has helped business professionals and professional speakers from 46 countries across 5 continents with their voice to speak with impact and conviction, engages and inspires people to embrace change and take action. She has been a professional speaker and coach for the past 17 years spanning 4 continents in countries such as the U.S.A., Finland, The Netherlands, Argentina, Singapore, Malaysia, Hong Kong, Macau, mainland China, India, Brunei,...

Duration:00:18:53

Kevin Wilhelm

10/1/2019
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“If you aren’t making money on your sustainability efforts then you’re just not doing it right" Kevin Wilhelm is the CEO of a company called Sustainable Business Consulting. He is one of the world’s pre-eminent business consultants and teachers in the field of sustainability. He has 20 years of experience working with hundreds of businesses ranging across thousands of different industries from Fortune 500 multinationals to medium size businesses. His company specialises in helping...

Duration:00:41:45

Alexander Lowry

9/24/2019
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Alexander Lowry is helping to revolutionise the MBA industry resulting in students spending less time and money and receiving great experiences during the process and are helped to find a job suitable for them afterwards. Elevating the board conversation -- there have been so many press stories recently of companies failing, because the Boards failed to do their jobs, eg Uber, CBS, etc. Plus there's an incredible need for more diversity of thought, eg gender, nationality, economic...

Duration:00:33:09

Gray Caws

9/17/2019
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Gray Caws is an instructor in a number of techniques that improve sports performance, but that also help people function better in everyday life that are mostly centred around better breathing. Some of the topics discussed include: ADVENTURES IN MOVEMENT Master Instructor and Director ChiRunning UK & Ireland Buteyko Practitioner Oxygen Advantage Instructor Specialist Personal Trainer www.adventuresinmovement.com +44 (0) 20 3657 9097 | +44 (0) 7515 385593 Exceeding Expectations...

Duration:00:54:56

Joel Hawbaker

9/10/2019
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Joel Hawbaker is a teacher and public speaker and the skills he's learnt as a teacher have helped his speaking career and the skills he's learnt in his speaking have helped his teaching career. Some of the topics discussed in this episode: Links: www.reallifeleading.com https://www.facebook.com/joel.w.hawbaker https://twitter.com/RealLifeLeading https://www.linkedin.com/in/joel-hawbaker-9421a077/ Exceeding Expectations links: www.ExceedingExpectations.me Facebook...

Duration:00:41:25