Exceeding Expectations Podcast-logo

Exceeding Expectations Podcast

Business & Economics Podcasts >

Each episode of Exceeding Expectations features an interview with a person that loves their work and tries no far exceed the expectations of their clients. This results in a win-win situation for the person doing the work and for the client. The client is delighted that they received more than they expected which often leads to them writing fabulous testimonials and passing on more referrals to their friends and business associates. It also results in the work being more enjoyable. That is the aim of show - to inspire listeners to come up with ways to over deliver to their clients; to create things that aren’t typically being done by most in their industry. The episodes will feature people in many different industries that will give you ideas for things you could tweak slightly, to use for your business. To give you something very unique in your industry. Obviously not all the ideas will work for you but some will and some will require a little creative thinking to get them to fit for your clients

Each episode of Exceeding Expectations features an interview with a person that loves their work and tries no far exceed the expectations of their clients. This results in a win-win situation for the person doing the work and for the client. The client is delighted that they received more than they expected which often leads to them writing fabulous testimonials and passing on more referrals to their friends and business associates. It also results in the work being more enjoyable. That is the aim of show - to inspire listeners to come up with ways to over deliver to their clients; to create things that aren’t typically being done by most in their industry. The episodes will feature people in many different industries that will give you ideas for things you could tweak slightly, to use for your business. To give you something very unique in your industry. Obviously not all the ideas will work for you but some will and some will require a little creative thinking to get them to fit for your clients
More Information

Location:

United Kingdom

Description:

Each episode of Exceeding Expectations features an interview with a person that loves their work and tries no far exceed the expectations of their clients. This results in a win-win situation for the person doing the work and for the client. The client is delighted that they received more than they expected which often leads to them writing fabulous testimonials and passing on more referrals to their friends and business associates. It also results in the work being more enjoyable. That is the aim of show - to inspire listeners to come up with ways to over deliver to their clients; to create things that aren’t typically being done by most in their industry. The episodes will feature people in many different industries that will give you ideas for things you could tweak slightly, to use for your business. To give you something very unique in your industry. Obviously not all the ideas will work for you but some will and some will require a little creative thinking to get them to fit for your clients

Twitter:

@tonywinyard

Language:

English


Episodes

Episode 18 - Kirk Bowman

1/22/2019
More
Kirk Bowman is the visionary of value! He presents an excellent podcast called The Art Of Value which has the main focus on Value Pricing which is a subject we explore in this episode. "In order to set a price we need to understand value from the customers perspective, then we can set a price based on the value we're gonna achieve for them. Not on hours but on outcomes." Some of the areas covered on this episode: Get full show notes and links...

Duration:00:35:51

Episode 17 - Jane Blackman

1/15/2019
More
Jane Blackman is a celebrant and helps people to celebrate life, whether that be a wedding, funeral or naming ceremony. The way that she personalises the events she does makes for a far better experience and far more relevant. Are you familiar with what a Celebrant is? Jane explains how they differ to a registrant or priest officiating a wedding ceremony, funeral or Christening. Her love for the work she does shines through in what she says and she has won awards for the valuable work she...

Duration:00:42:10

Episode 16 - Gerry Brown

1/8/2019
More
The first thing you see on Gerry's site is "Customers are your lifeblood. lose them and you bleed to death" Gerry is known as The Customer Lifeguard. His mission is to save the world from bad customer service and if you have been to many high street stores recently you'll realise just how much work he has on his hands! He helps breathe life into customer service operations and customer experience strategy and ensures their strategy, people and technology are all aligned to provide...

Duration:00:43:01

Episode 15 - Alan Berg

1/1/2019
More
Alan is a best selling author, international speaker and marketing expert. He also tells a great story and we hear a few in this weeks episode. Including: https://alanberg.com/ Exceeding Expectations Links: Website Facebook Group Twitter LinkedIn YouTube

Duration:00:45:07

Episode 14 - John DiJulius

12/27/2018
More
John DiJulius opened a small hairdressing salon in 1993 that treated their customs very differently to the majority in the industry and from there has gone onto becoming one of the world's leading authorities on customer service working with huge corporations such as The Ritz Carlton, Starbucks and Harley Davidson.

Duration:00:41:55

Episode 13 - Jay Baer

12/18/2018
More
Jay Baer is billed as The world’s most inspirational marketing and customer service keynote speaker Jay shows you how to use technology as an unfair marketing and customer service advantage. Audiences will rethink their approach to marketing and customer service, helping them gain more customers and keep those they’ve already earned. His recent book Talk Triggers is the perfect book for this podcast because essentially it is all about exceeding your customers expectations and is well...

Duration:00:45:54

Episode 12 - Nicholas Webb

12/11/2018
More
Nicholas Webb is a world-renowned Innovation and Customer Experience (CX) Strategist and a number one Bestselling Author. As an Inventor, Nicholas invented one of the first wearable technologies, and one of the world’s smallest medical implants. He has been awarded over 40 Patents by the US Patent and Trademark Office for a wide range of cutting-edge technologies. Nicholas is the author of "The Innovation Playbook", "The Digital Innovation Playbook" and his number one best-selling book on...

Duration:00:43:29

Episode 11 - Jackie Handy

12/4/2018
More
Jackie recently appeared on Ted-X stage and we hear more about that. Some of the topics discussed in this episode: Here is a link to her recent Ted-X Talk Ted-X Talk Do check out the podcast named Hot Butter Business at Hot Butter Business podcast PS. Apologies for some of the background noise heard in this weeks episode which were due to some technical issues.

Duration:00:29:38

Episode 10 - Joe Calloway

11/27/2018
More
Joe is a business author, consultant and speaker whose client list reads like an international Who’s Who in business, ranging from Coca Cola and Verizon to Cadillac and American Express. Joe also works with small to mid-sized business groups including franchisees, and a range of professional services groups, as well as non-profits and government organizations. Joe is a Principal in the consulting group, The Disruption Lab, and has served as Executive In Residence at Belmont University’s...

Duration:00:41:43

Episode 9 - Jim Cerone

11/20/2018
More
Jim Cerone is one of the very best Wedding DJs & MCs on the entire planet. he is known as "The Perfect Host" and is hugely respected around the world in the DJ community. “If you build your business by over delivering, there’s no way you can’t succeed” Jim Cerone Some areas explored in this episode Listening with empathy Emotion and Jim mentions various books, such as The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World - John...

Duration:00:30:51

Episode 8 - Brendan Hufford

11/13/2018
More
Areas explored: Website: https://brendanhufford.com SEO things: https://brendanhufford.com/award-winning-chicago-seo-consultant/ Photography website: https://PhotoMBA.net Podcast link: https://EandCoffee.com Twitter (say hi!): https://twitter.com/brendanhufford Bonjoro: https://www.bonjoro.com/ Exceeding Expectations Links: Website Facebook Group Twitter LinkedIn YouTube

Duration:00:42:41

Episode 7 - Katrina Otter

11/6/2018
More
Episode 7 is with Katrina Otter a former winner of UK Wedding Planner of the year. Some of the stories she tells in this episode give an understanding of the care she has for the couples that she works with and how she tries to delight them on their special day. Links: UK Wedding Planner of the Year 2016 Web: https://www.katrinaotterweddings.co.uk/ Twitter: https://twitter.com/Katrinaotterwed Facebook: https://www.facebook.com/Katrinaotterweddings Instagram:...

Duration:00:25:42

Episode 6 - Lee Smith

10/30/2018
More
Lee Smith transformed from making wooden boxes to making people disappear from them! He's performed at hundreds of events and loves giving people more than they expect. Links: Web: www.walkaboutmagic.com Facebook: https://www.facebook.com/Leesmithmagic/ Facebook group: https://www.facebook.com/groups/803729813148115/ Book: STEP: Steps towards extraordinary potential https://www.amazon.co.uk/dp/1980730911/ref=cm_sw_r_cp_api_BiZWBbKBVNA09 Some books Lee mentioned: 10x - Grant...

Duration:00:25:54

Episode 5 - Tracy Butterfield

10/23/2018
More
Tracy Butterfield is the founder of Wed-X an event where she brings in experienced and respected wedding professionals to educate others in the industry on how to increase their skills and services they offer in order to give the couples they work a better experience. She is also the founder of the Four Counties Wedding Awards which recognises people that have really gone that extra mile. Founder of WEDx Founder of Four Counties Wedding Awards Director of Appleby Events Ltd Director...

Duration:00:16:07

Episode 4 - Greg Sadler

10/17/2018
More
Greg Sadler is President and co-Founder of ReasonIO over in Milwaukee in the USA. He does a lot of content production, public speaking, philosophical counselling and the editor of "Stoicism Today" to mention just a few of things he does. Current Work Websites: Past Work and Accomplishments of Interest: Educational Background: Other Items of Note

Duration:00:31:28

Episode 3 - Kevin Wylie

10/9/2018
More
Kevin Wylie is a photographer based in Ayrshire in West Scotland in the UK. Most of his work is at weddings and from very early on in this episode it becomes very apparent how passionate he is about trying to create exceptional memories for his couples. Links: Web: https://www.ksgphotography.co.uk/ Facebook: https://www.facebook.com/ksgphotography/ Exceeding Expectations Links: Website Facebook Group Twitter LinkedIn iTunes Stitcher YouTube

Duration:00:30:39

Episode 2 - Josh Withers

10/2/2018
More
Josh Withers is one of the most creative and innovative wedding celebrants in the world of weddings. Based in Australia but often booked to perform at wedding ceremonies in many other parts of the world. In this episode Josh tells us he’s in the best part of Australia Find out what is air checking and why it’s heartbreaking Has picked up tips from books on love & marriage from many cultures Why he doesn’t like wedding rehearsals Why he’d send a script to Tom Cruise but not to most...

Duration:00:31:40

Episode 1 - Exceeding Expectations

9/27/2018
More
Do you love your work? Do you love to exceed the expectations your clients have of you? There are many reasons for adopting this mindset, it leads to enjoying your work more, for better client relationships, fabulous testimonials from your clients and a lot more referrals. Not only that but that means you then spend less time and money on marketing and advertising, it is easier to convert prospects into clients and you can charge higher fees because you are providing so much value to your...

Duration:00:06:17