Experience Action
Business & Economics Podcasts
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
Location:
United States
Description:
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
Language:
English
CX Pulse Check - April/May 2024
Duration:00:07:24
Elevating the Event Venue Experience
Duration:00:12:23
Strategically Addressing Low-Volume Customer Concerns
Duration:00:11:30
Customer-Facing Employees and CX Buy-In
Duration:00:09:10
Must-Haves for Successful CX Programs
Duration:00:15:36
CX Pulse Check - March 2024
Duration:00:25:30
Balancing Policy with Personalized Experiences
Duration:00:12:48
When Loyalty Programs Go Wrong
Duration:00:16:15
Those Needy Customers!!
Duration:00:14:59
CX Pulse Check - February 2024
Duration:00:32:52
How Much Data Is Too Much?
Duration:00:11:55
Navigating Customer Expectations: Strategies to Weather the Storm and Excel in CX
Duration:00:17:16
Right and Wrong Ways to Use AI in CX
Duration:00:16:56
CX Pulse Check - January 2024
Duration:00:25:02
How Do You Balance Innovation and Simplicity?
Duration:00:13:27
What Influences All Leaders To Care About Customer Experience?
Duration:00:16:44
What is the Value of Customer Feedback?
Duration:00:12:51
5 Must-Do's to End the Year Strong
Duration:00:09:33
Balancing Humans and AI in CX
Duration:00:19:50
CX Pulse Check - November 2023
Duration:00:25:49