The CX Cast
Business & Economics Podcasts
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
Location:
United States
Description:
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
Language:
English
352: Customer-Centric Culture At LinkedIn
Duration:00:16:45
351: CX At LinkedIn with Sam Stern
Duration:00:17:01
350: CX, Customer Success, And Marketing Together At B2B Summit
Duration:00:16:18
349: CX Capability-Building And Activity-Tracking
Duration:00:22:31
348: Design For Empathy
Duration:00:19:59
347: How To Prioritize Customer Journeys
Duration:00:22:25
346: Journey Centricity At E.ON: Part 2
Duration:00:32:56
345: Journey Centricity At E.ON: Part 1
Duration:00:23:32
344: Scale Your CX Measurement Program
Duration:00:22:40
343: Demystifying Generative AI
Duration:00:26:31
343: Product Management 101
Duration:00:21:56
342: What CX Leaders Need To Know About RevOps
Duration:00:14:49
341: CX Planning Guide
Duration:00:19:43
340: CX Predictions 2024: Financial Services
Duration:00:22:59
339: CX Predictions 2024: Healthcare
Duration:00:25:23
338: CX Predictions 2024: Government
Duration:00:21:17
337: CX Predictions 2024: Retail
Duration:00:20:49
CX Cast: 2024 Preview
Duration:00:08:07
335: Culture Energy On The Front Lines
Duration:00:22:43
334: Seven Steps Of Highly Effective Journey Mapping
Duration:00:31:21