Future Shop Podcast with WSL
Business & Economics Podcasts
Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com
Location:
United States
Description:
Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com
Twitter:
@WSLStrategic
Language:
English
Episodes
EP100: How America Shops® in Chaos. What’s Worth It Now?
10/7/2025
In this milestone episode, Wendy Liebmann celebrates 100 episodes of Future Shop with WSL’s newest Director of Research & Insights, Rich Kaminski. Together, they unpack the latest How America Shops® in Chaos study — revealing how shoppers are navigating a world defined by constant disruption, rising prices, and shifting trust in retailers. From Gen Z to Boomers, everyone’s learning how to stay afloat in an endless wave of change.
Episode highlights:
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Duration:00:32:02
EP99: The Future of Category Management with Gina Zilleox, Glanbia Performance Nutrition
9/23/2025
In this episode, Wendy Liebmann talks to Gina Zilleox, Senior Director Category Management, Glanbia Performance Nutrition about the need to make dramatic assumptions about the competitive landscape in order to thrive in the future.
They discuss:
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Duration:00:38:42
EP98: AI, Pricing, Supply Chain, Loyalty and First Thoughts on 2026 with Justin Honaman, AWS
9/4/2025
In this episode, Wendy Liebmann talks to regular guest Justin Honaman, Global Head, Restaurants, Retail & Consumer Goods Business Development at Amazon Web Services, about what’s now – and next – as technology transforms retail and consumer goods businesses.
They discuss:
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Duration:00:35:21
EP97: Influencing the Future of Retail, with Kenvue, Kroger and InMarket
8/19/2025
In this episode, Wendy Liebmann talks to Amanda Coussoule, Chief Customer Officer at Kenvue, Marla Fielder, Health & Wellness Leader at Kroger and Sharon Glass, Global VP, OTC & Pharma at InMarket, about how to transform organizations in challenging retail times.
They discuss:
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Duration:00:43:20
EP96: Beauty Everywhere: Connecting Brands, Retail and Consumers with Liza Rapay
7/21/2025
In this episode, Wendy Liebmann talks to Liza Rapay, Vice President, Head of Cosmoprof North America, and Founder of Beauty New York, about the importance of bringing industry, innovators and consumers together to grow the beauty business in chaotic times.
They discuss:
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Duration:00:27:07
EP95: Driving Retail Innovation -- Retail Safari®-ing with NielsenIQ
7/8/2025
In this episode, Wendy Liebmann talks to Anna Mayo, NielsenIQ VP Beauty Vertical, and WSL Strategic Retail’s Elia Auchane and Katie Hornsby about the importance of collaboration to drive innovation at retail.
They discuss:
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Duration:00:33:16
EP94: Transforming Health Care Retail into a Temple of Care with Fiona Sartoretto Verna
6/24/2025
In this episode, Wendy Liebmann talks to Fiona Sartoretto Verna, retail architect and co-leader of the company Sartoretto Verna™, founded by her grandfather to reshape the global pharmacy landscape. Today, the company has designed pharmacies in over 48 countries, including the US.
Episode Highlights:
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Duration:00:33:38
EP93: Generative AI, Tariffs, and Flexible Leadership with Justin Honaman, AWS
6/4/2025
In this episode, Wendy Liebmann talks to Justin Honaman, Head of Worldwide Retail & Consumer Goods Business Development at Amazon Web Services, about the impact of the latest technologies transforming business.
They discuss:
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Duration:00:28:26
EP92: How Retail Can Bring Accessible Health Care to Communities Everyday with Kevin Host, Walmart
5/21/2025
In this episode, Wendy Liebmann talks to Kevin Host, SVP Health & Wellness Pharmacy at Walmart about how the retailer is bringing accessible health care to communities across the US, every day and in times of crisis.
They discuss:
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Duration:00:33:06
EP91: How To Grow a Specialty Retail Business in Chaotic Times with Anna Harman, Studs
5/6/2025
In this episode, Wendy Liebmann talks to Anna Harman, CEO and co-founder of Studs, the specialty ear piercing and earring retailer, with 33+ stores and e-commerce site, founded in 2019 just in time for Covid.
They discuss:
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Duration:00:36:29
EP90: The Next Revolution in Shopper Insights with Keith Sleight
4/22/2025
In this episode, Wendy Liebmann talks to Keith Sleight, expert in “shopping understanding”, who most recently lead the Shopper Centre of Excellence at Unilever, about the state of shopper insights and where it’s headed.
They discuss:
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Duration:00:36:10
EP89: Investing in the Future of Retail – Where, Why, How with Diana Melencio
3/31/2025
In this episode, Wendy Liebmann talks to Diana Melencio, partner at XRC Ventures, an investor in the early-stage intersection of consumer behavior and technology, and its investment approach in the health, beauty, and technology sectors.
They discuss:
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Duration:00:42:45
EP88: AI Transforms Innovation…In Real Time. Right Now. With Justin Honaman, AWS
3/11/2025
In this episode, Wendy Liebmann talks to Justin Honaman, Head, Worldwide Retail & Consumer Goods Business Development at Amazon (AWS) about innovation and what expertise -- technology and people driven -- is required to build a modern company.
They discuss:
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Duration:00:24:30
EP87: The Future of Brands, Retail, Innovation, and Work with Joanna Jensen, Child's Farm
2/12/2025
In this episode, Wendy Liebmann talks to Joanna Jensen, founder of Child’s Farm, the British multi-award winning, baby and child personal care brand that took leadership of the category from behemoth Johnson’s Baby.
They discuss:
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Duration:00:31:38
EP86: Women’s Wellness – Opportunities, Challenges and What’s Next with Catherine Magee, Playground
1/30/2025
In this episode, Wendy Liebmann talks to Catherine Magee, co-founder of Playground, the sexual health and wellness brand, about the opportunities and challenges facing this newly emerging area of women’s health.
They discuss:
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Duration:00:39:47
EP85: A Preview of 2025. AI, Tech, Culture and More, with Justin Honaman, AWS
12/19/2024
In this episode, Wendy Liebmann talks to Justin Honaman, Head of Worldwide Retail & CPG, GTM & Segment Leader for Food & Beverages for Amazon Web Services. They preview 2025, and what winning companies are doing – and need to do – to capitalize on the latest technology…and other things.
They discuss:
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Duration:00:30:33
EP84: Transforming Retail with Norm de Greve, General Motors
12/10/2024
In this episode, Wendy Liebmann talks to Norm de Greve, Global CMO of General Motors, and former CMO of CVS Health, about transforming industries, retailers and companies, and the role marketing plays.
They discuss:
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Duration:00:44:31
EP83: Retail 2030 – A Framework for Growth with Jacqueline Windsor, PwC
11/26/2024
In this episode, Wendy Liebmann talks to Jacqueline Windsor, partner in Strategy and Deals for the Consumer Market and UK Head of Retail, PwC, London about the differences and similarities between the UK and US consumer and retail markets, and where to find growth in the coming years.
They discuss:
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Duration:00:36:02
EP82: Gen A – White Space Opportunity or Not…(Yet)? with Candace Corlett
10/28/2024
In this episode, Wendy Liebmann talks to WSL’s president, Candace Corlett about the emerging Gen A population, and other opportunistic shopper segments that can drive much needed retail growth in the near future.
They discuss:
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Duration:00:23:12
EP81: A Vision for the Local Healthcare Store in a Digital Age with Michael Wysong, Care
10/2/2024
In this episode Wendy Liebmann talks to Michael Wysong, CEO of Care Pharmacies about the challenges and opportunities to deliver health care at retail in the future.
They discuss:
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Duration:00:34:00