Future Shop Podcast with WSL-logo

Future Shop Podcast with WSL

Business & Economics Podcasts

Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com

Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com

Location:

United States

Description:

Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com

Language:

English


Episodes

EP13: How Kroger is Helping Americans Live Healthier Lives

2/8/2021
Our own Wendy Liebmann and Colleen Lindholz, President of Kroger Health, discuss the power of retail to transform lives, and Kroger’s journey to help Americans be healthier -- during the pandemic and every day. Wendy and Colleen discuss:

Duration:00:45:01

EP12: The New Language of Retail

1/20/2021
In this episode our own Wendy Liebmann and Norman De Greve, Chief Marketing Officer at CVS Health, discuss how retail, and companies that sell through retail, need to communicate differently with shoppers today; what’s the same, what’s different and what the future will demand. Wendy and Norm discuss: how companies must communicate with shoppersCOVID19build their own brand and messagesbuild trustwork together to deliver cohesive communicationnew communication across its multi-platforms and...

Duration:00:47:10

EP11: Why Shopper-Centricity Is More Critical Than Ever Before

12/17/2020
In this episode, Wendy Liebmann interviews Andy Murray, CEO of BigQUEST, and Founder and Chair, Customer Centric Leadership Initiative at the University of Arkansas’ Walton College of Business, and formerly head of customer experience at Walmart and ASDA UK. Wendy and Andy discuss:

Duration:01:05:48

EP10: Reinventing Retail Relationships in the Midst of a Pandemic

11/23/2020
In this episode, Wendy Liebmann interviews Greg Farrar, CEO of ECRM, a leading trade organization and provider of business-to-business solutions for retail food service operators, health system buyers, and for the suppliers of consumer packaged goods for general merchandise, food service products, medical supplies, and pharmaceuticals. You’ll learn:

Duration:00:42:25

EP09: The Great Retail Restructuring Begins [ Part 3 ]

10/27/2020
In the final episode of this 3-part discussion, WSL Strategic Retail’s Wendy Liebmann and Candace Corlett, reflect on how shoppers are moving on having survived the chaos, and how companies must reset fast to accommodate them. The implications for retail, brands and service companies are now crystal clear: Retail must restructure (finally) to accommodate new technologies shoppers have quickly adopted. Brands must connect in new ways emotionally. And a new level of service expectations...

Duration:00:19:50

EP08: There is No Going Back [ Part 2 ]

10/15/2020
In this episode, Wendy Liebmann and Candace Corlett, WSL Strategic Retail’s managing partners, continue the previous discussion and talk bluntly about the fact that there is no going back. That longing for the past days of retail – pre-pandemic – is irrelevant and dangerous. They discuss how retail has not been “a happy place” for shoppers for a long time, that the pandemic merely exacerbated the situation. They discuss how to connect emotionally with shoppers in a digital world, where...

Duration:00:15:39

EP07: Will Shoppers Ever Go Back to the Store? [ Part 1 ]

10/7/2020
Wendy Liebmann and Candace Corlett, WSL Strategic Retail’s managing partners, discuss key shopper insights from the first six months of the pandemic, surprises and new realities, and how retailers and brands must now move forward. In this first segment of a three-part discussion, they answer the burning question: Will shoppers ever go back to the store?

Duration:00:17:07

EP06: The Power of Retail to Create Calm in Stressful Times

9/1/2020
In this episode, Wendy Liebmann interviews Dr. Gayatri Devi, a nationally recognized neurologist, attending physician at Lenox Hill Hospital/Northwell Health, director of New York Memory and Healthy Aging Services, and author of “A Calm Brain: How to Relax Into a Stress-free, High-powered Life”. You’ll learn:

Duration:00:26:59

EP05: How Walmart is Disrupting Health & Wellness

7/30/2020
In this episode, Wendy Liebmann interviews Matthew Parry, Senior Director II of Customer Experience at Walmart Health & Wellness, about how the largest retailer in the world is disrupting everyday health care. You’ll learn:

Duration:00:39:26

EP 04: Humanizing Brands, Retail and Corporate Culture in a Post-Pandemic World

6/29/2020
In this episode, Wendy Liebmann interviews Craig Dubitsky, the “happy” founder of Hello Products, about how to create brands and retail that shoppers want in these volatile times. They discuss reinventing established categories, how big companies can move fast, how unleashing internal creativity can transform business culture and how, as e-commerce has grown, retail has become all about “how I got it” rather than the magic of “what I got” – and that’s no longer good enough. These two...

Duration:00:34:03

EP 03: What is the Future of Retail in a COVID-19 World?

5/20/2020
In this episode, Helena Foulkes, former CEO of Hudson’s Bay Co (Saks Fifth Avenue), president of CVS Health and current Home Depot board member, talks frankly to Wendy Liebmann about the future of retail, winners and losers, silver linings and how to lead in a crisis.

Duration:00:43:34

EP 02: In A Coronavirus World, Shoppers Demand to be Well

3/18/2020
In this episode, Wendy Liebmann, WSL’s CEO & Chief Shopper, interviews Elizabeth Gretkowski, senior consultant at WSL, about The Big Business of WELL. They discuss how shoppers are responding in this time of heightened anxiety, their underlying mindset, share insights from WSL’s How America Shops® research, and define the long-term implications for retailers and manufacturers. They tell you how to reframe your thinking and your business culture.

Duration:00:12:14

EP 01: It’s Not About Amazon

2/12/2020
In this episode, Wendy Liebmann, CEO & Chief Shopper, interviews Candace Corlett, president of WSL, about how companies have been pre-occupied with Amazon. They talk about how the shopper, not Amazon, has been disrupting the retail world. And that Amazon is merely the enabler of what shoppers want. They share highlights from WSL’s latest How America Shops® research and tell you how to reframe your thinking.

Duration:00:16:19