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In the only podcast dedicated to customer-centric growth leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations with industry executives who are actively growing and scaling their businesses with a customer-first approach.The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.

In the only podcast dedicated to customer-centric growth leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations with industry executives who are actively growing and scaling their businesses with a customer-first approach.The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.
More Information

Location:

United States

Description:

In the only podcast dedicated to customer-centric growth leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations with industry executives who are actively growing and scaling their businesses with a customer-first approach.The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.

Language:

English

Contact:

(843) 790-5224


Episodes

EP006 - Drew Kelley & Dave Duke, MetaCX

10/16/2019
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For episode 6, Jeff and Jay sat down with Dave Duke and Drew Kelley of MetaCX, a company seeking to transform how businesses manage their customers and how customers manage their vendors. Dave Duke shares his view of the transformation of Customer Success operations, while Drew Kelley provides insight into how Customer Success plays out in the sales process. There’s a lot to learn from these two innovators!

Duration:00:34:05

EP005 - Danielle Weinblatt, Entelo

10/2/2019
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In episode 5, Jay talks with Danielle Weinblatt, Chief Product Officer at Entelo who pioneered their recruitment software to help HR teams discover, qualify, and engage with top talent. She gives us her expertise on CSM responsibilities, compensation, and approaches to blending CSMs and account managers.

Duration:00:29:25

EP004 - Lisa Pratt, Kronos (Part 1)

9/30/2019
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Jay is joined by Lisa Pratt, Vice President of Customer Engagement Marketing at Kronos. She’s spent years helping companies capitalize on the benefits of mining customer data and quantifying the value of marketing investments.

Duration:00:33:27

EP004 - Lisa Pratt, Kronos (Part 2)

9/30/2019
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Jay is joined by Lisa Pratt, Vice President of Customer Engagement Marketing at Kronos. She’s spent years helping companies capitalize on the benefits of mining customer data and quantifying the value of marketing investments.

Duration:00:20:05

EP002 - Dave Blake, CEO of Client Success

8/10/2019
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Dave Blake is customer success pioneer. He's been a Silicon Slopes (Lehi Valley, Utah) fixture since his early days leading customer success teams at Omniture and Adobe. He's now the CEO of Client Success, a customer-centric platform for B2B SaaS and software companies.

Duration:00:19:11

EP003 - Carlos Quezada, Aruba Networks (HP Enterprise)

8/10/2019
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Carlos Quezada is a purpose-driven leader who is launching customer success within Aruba Networks (and HP Enterprise company). He's prioritized CS Operations as he's built his practice, and he's nailed the change management aspects of the role - often the hardest part of the job! Anyone looking to drive transformational change within their organization can learn from what Carlos is doing.

Duration:00:38:07

EP001 - Lincoln Murphy, sixteenventures.com

8/10/2019
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Lincoln Murphy is one of the most prolific writers, speakers and consultants on customer-centric growth. Since the mid 2000s he has been evangelizing the virtues and imperatives of prioritizing customer success in subscription-based and SaaS companies.

Duration:00:48:25