Hire and Empower with Molly McGrath

In this episode, Molly delves into the common pitfalls that lead to the "90-day freakout" and offers actionable solutions for preventing this spiral of overwhelm and burnout. She discusses the critical components of effective law firm administration, such as the importance of maintaining regular strategic meetings, fostering employee engagement, and establishing clear frameworks for operations. Key Takeaways: Structured MeetingsEmployee Engagement: A positive work environment and open communication channels can prevent unexpected turnover and foster team loyalty. CEO Framework: Empowering your team to operate within a defined CEO framework allows for better delegation and operational efficiency. Resilience and Balance: Prioritizing mental and physical health helps in sustaining energy levels and avoiding burnout amidst demanding legal practice. Tools and Systems: Implementing CRM systems and maintaining well-documented workflows ensure that operations run smoothly, even during staff transitions. Quote for the Show: "The 90-day spiral is due to emotions, resentment and burnout, exhaustion." - Molly McGrath Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/lTp4CR8z_SI

In this episode, Molly delves into the common pitfalls law firms face with sterile and impersonal client communications and offers dynamic solutions to create a more engaging and effective client onboarding process. She emphasizes the importance of moving away from clinical terminology like "intake" to more client-friendly roles, focusing on empathy, relationship building, and personalized service. Key Takeaways: Personalization Over Automation: Effective client onboarding requires a balance between automation and personalized, empathetic communication. Role Rebranding: Rebranding traditional "intake" roles to more inspiring titles like "Client Success Coordinator" can enhance client engagement from the first interaction. Empathetic Communication: Initial client interactions should focus on building rapport and active listening to make clients feel valued and understood. Effective Team Training: Training staff to prioritize empathy and relationship-building over mere data collection can significantly improve conversion rates and client satisfaction. Holistic Process Audits: Regularly involving the entire team in reviewing and refining processes and scripts ensures that all aspects of client communication align with the firm's brand and values. Quote for the Show: "Your demeanor makes all the difference when onboarding a new client, and onboarding begins with that first call." - Molly McGrath Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/xOQTO7_bsfU

Join us in this week's episode where Molly dives deep into the fundamental challenges faced by law firms today, focusing on how shiny object distractions can cripple productivity and stall growth. Molly offers actionable strategies to build a strong foundation that promotes long-term success and scalability. Key Takeaways: Identifying DistractionsPrioritizing Fundamentals: Learn the importance of sticking to basic principles and efficient processes to avoid chaos and confusion. Effective Delegation: Discover strategies for delegating work effectively to maintain focus on core tasks. Building a Resilient Team: Gain insights on fostering a team culture that resists distractions and remains solutions-oriented. Law Firm Admin Boot Camp + Academy Quote for the Show: "Fundamentals are the backbone of any successful operation, from operational efficiency to effective communication and employee development." - Molly McGrath Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/ejAN6Y6NF8Q

In this episode, Molly delves into the concept of being the "glue" in a law firm, emphasizing the essential role of administrative leadership in creating a cohesive and efficient team. She addresses common struggles law firm owners face, such as micromanagement and trust issues, while offering actionable steps to cultivate a supportive and high-performing work environment. Key Takeaways: Effective Communication: Highlighting the importance of clear and consistent communication within the team to ensure everyone understands their roles and responsibilities. Structured Processes: Implementing regular meetings such as daily huddles, weekly team meetings, and quarterly strategic retreats to maintain alignment and address issues proactively. Training and Development: Instituting growth days for continuous learning and process improvement, focusing on both soft skills and project implementation. Recognition and Reward: Regularly acknowledging and celebrating team efforts to foster a supportive and motivated work environment. Quote for the Show: "Roles are key to ensuring everybody understands their part in maintaining the team cohesion, which, by the way, impacts profitability." - Molly McGrath Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/Mh1Bs6TJUPk

In this episode, Molly dives deep into the strategic advantages of hiring overseas legal professionals, helping you find top talent and build a high-performing team. She explains the benefits of embracing international talent, stressing the importance of white-glove client service, efficiency, and innovative thinking in today's competitive legal landscape. Key Takeaways: Find Top Talent Globally:Overcoming Fears:Client Experience:Cost Efficiency:Operational Transformation: Quote for the Show: "If you are sitting in a place, "we can't find people, no one's applying for the jobs," then it is time for you to get highly creative." - Molly McGrath Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/zGlbU3eljAg

In this episode, Molly is joined by Jennifer Gillman, Founder and President of Gillman Strategic Group. They dive deep into the often overlooked topic of mental health and happiness among legal professionals, unveiling Jennifer's "6 Pillars of Becoming a Happy Rainmaker." This conversation is a beacon for lawyers feeling the weight of their demanding careers and looking for strategies to cultivate both professional success and personal well-being. Key Takeaways: Care for Yourself:Build Your Business:Plan Intentionally:Set Boundaries:Learn Continuously:Build a Legacy: Quote for the Show: "If you don't take care of your health, you'll be forced to take a break." - Jennifer Gillman Links 🔗 Website: https://gillmanstrategicgroup.com/ 🔗 Happy Rainmaker Website: http://happyrainmakers.com 🔗 Jennifer Gillman's LinkedIn: https://www.linkedin.com/in/jennifer-gillman-law-firm-matchmaker/ 🔗 Gillman Strategic Group LinkedIn: https://www.linkedin.com/company/gillman-strategic-group/ 🔗 Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ 🔗 Get Fix My Boss Book: https://amzn.to/3PCeEhk Ways to Tune In: 🔗 Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N 🔗 Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 🔗 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH 🔗 Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw 🔗 Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions 🔗 Youtube: https://youtu.be/rxpoK7pGcKg

In this episode, Molly dives deep into the importance of tracking client and market data in real-time for law firms. She shares how daily stand-up meetings and digital tools like Loom can provide meaningful insights into the sales and intake process, especially for firms with virtual teams or outsourced agencies. Key Takeaways: Embrace Real-Time Data: Utilize daily stand-up meetings and digital tools to gather and analyze current client feedback and make necessary adjustments. Importance of Client Words: Focus on capturing and responding to the exact words of clients to refine marketing strategies and improve service delivery. Marketing Adjustments: Be ready to alter marketing automations, Facebook ads, and workshop content based on real-time data and client personas. Track and Measure Effectively: Keep diligent records of follow-up calls, client interactions, and their outcomes to better understand and optimize the sales process. Leadership and Empowerment: Empower your team with the right data and ensure they know how to act on it to improve overall firm performance. Quote for the Show: "Be deeply curious about every single word and make immediate changes in every step of the process." - Molly McGrath Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/RFskfcZIiUs

In this episode, Molly tackles the common yet critical issue of managing time-off requests within law firms. She addresses the frustrations of micromanaging and the challenges faced by both law firm owners and employees when handling time off, especially in an environment filled with personal commitments and unavoidable emergencies. She also emphasizes the importance of evolving or revisiting existing time-off policies to ensure clarity, consistency, and fairness. Key Takeaways: Create Policies: Establish or revisit time-off policies to ensure they are clear, consistent, and supportive for all team members. Advance Notice: Require at least a two-week notice for non-emergency time-off requests to allow adequate planning and coverage. Emergency Plans: Develop a clear protocol for handling emergencies, including work-from-home options and backup plans. Collaborative Management: Use weekly and daily meetings to continuously review and plan for upcoming time off, ensuring all team members are aware and prepared. Communication: Foster open communication to mitigate last-minute scrambles and emotional stress, encouraging a proactive and cooperative team environment. Quote for the Show: "Number one, of course it's a request. The policy is that we're making a request on this and its advanced notice is required." - Molly McGrath Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/6gE-13rL3Nw

In this episode, Molly delves into the common issue of resistance to change within law firms, a challenge familiar to many attorneys and their teams. Molly addresses the underlying fears that often lead to people becoming the "wall of no" and provides actionable steps to create a positive shift in mindset and behavior. Key Takeaways: Resistance to change in law firms often stems from fear of change, fear of failure, and fear of increased accountability. Adopting a "yes and" approach can significantly enhance collaboration, innovation, and open-mindedness within teams. Fostering a culture of curiosity is pivotal in engaging team members and encouraging them to take initiative in implementing new ideas. Open and honest communication in a respectful environment is instrumental in breaking down the "wall of no" and creating a productive work atmosphere. Tracking not only time and money but also the energy within a team environment can lead to greater entrepreneurial freedom and empowerment. Quote for the Show: "Why people become the wall of no. Often it is rooted in fear." - Molly McGrath Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/3rsQYWgBTqM

In this episode, our guest Shari Biery, National Board Health & Wellness Coach, Alive With Purpose Health & Life Coaching, LLC, introduces insightful strategies to claim more calm and peace without putting oneself last. She starts by identifying exhaustion triggers and recognizing the physical and emotional symptoms of chronic stress. Shari also emphasizes the importance of setting boundaries, advocating for one's needs, and the significance of effective delegation both in personal and professional contexts. Key Takeaways: Recognize exhaustion triggersEstablish and advocate for boundaries: Prioritize tasks and learn to delegate or release those that are not crucial. Implement simple "yes" habits: Commit to short, rejuvenating breaks throughout your day to reset and reduce stress. Nourish and prioritize self-care: Practice a mindset of fueling yourself first for better overall well-being and efficiency at work. Quote for the Show: "So say "no" is not a rejection, but a conscious choice to protect your time and energy." - Shari Biery Links Website: https://sharibiery.com/ Facebook: https://www.facebook.com/AliveWithPurposeCoaching LinkedIn: https://www.linkedin.com/in/shari-biery/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/i4aIOiwxlAI

In this episode, Molly is joined by Josh Sanford, Attorney & Managing Member, Sanford Law Firm. They delve into the evolving terrain of the legal business, towards the transformation in legal marketing and client relationships, emphasizing the significance of technology, social media, and specialist networking for the modern attorney. Josh shares his voracious appetite for attending legal conferences, not only as a speaker but also for personal growth and educational pursuits. With approximately 18 conferences on his schedule this year, he aims to meet market leaders and draw inspiration from their innovative practices. Key Takeaways: The business of law is undergoing a considerable transformation, with a shift towards heavy engagement on social media platforms and a focus on building real connections with potential clients. Attorneys are encouraged to specialize in niche areas of law and share referrals through various online platforms, maximizing their ability to provide quality service without geographical limitations. The value of organically grown audiences on social media for lawyers cannot be overstated; engagement extends beyond transactional attorney-client interactions. Law firms can benefit from technology-enabled networks that facilitate case referrals across a wide geographic span, thereby optimizing both client service and business growth. It is vital for firms to separate their businesses into origination and case management or litigation arms to avoid limiting their growth and potential revenue streams. Quote for the Show: "And the highest fiduciary obligation that I can discharge to my client is to connect them with the best lawyer." - Josh Sanford Links josh@sanfordlawfirm.comjosh@eagleteamlaw.comhttps://www.sanfordlawfirm.comhttps://eagleteam.law/join-us/https://hiringandempowering.com/https://www.facebook.com/hiringandempoweringhttps://www.linkedin.com/company/hiring&empoweringsolutions/https://www.lawfirmadminbootcamp.com/https://amzn.to/3PCeEhkhttps://bit.ly/LFABC8-WeekChallenge Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/cW_70w28o-4

In this episode, Molly provides valuable insights into the inevitable aspects of managing a team, such as the need sometimes to make difficult staffing changes, and how to evolve a business into a structured and systematic entity. She explains the need for alignment with the company's vision and goals, urging business owners to remain steadfast in this journey toward growth and operational excellence. Key Takeaways: Resistance to change is a natural part of the process, particularly from first or long-standing employees, and must be addressed strategically. As businesses systematize, it's not uncommon for employees to feel micromanaged, but this transparency is crucial for the overall health of the company. An employee's reluctance towards structured growth can sometimes indicate that the company may no longer be the right fit for them. Having difficult but necessary conversations, whether about performance or business direction, is crucial for maintaining progress and achieving goals. Quote for the Show: "Yes, you will have to fire people. That's part of the deal." - Molly McGrath Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/eqbQwlCf5AQ

In this episode, Molly tackles the pervasive and potentially harmful belief that employees will never care as much about your business as you do. She challenges those in law firm leadership, to reconsider this notion and cultivate a culture of trust and empowerment in their teams. Key Takeaways: Empowering Belief:Cultural Shift: To build trust and let go of micromanagement, it's essential to shift the workplace culture to one that recognizes and appreciates employees' commitment. Active Engagement: Molly urges leaders to engage in open dialogue with team members to better understand their role and contributions to the firm's success. Mindset Matters: The belief that employees don't care may be rooted in leaders' lack of trust or fear of letting go, which needs to be addressed for the firm to progress. Transforming Mindsets: By changing the narrative around employee investment, leaders can foster an environment where every team member is motivated to contribute actively to the firm's goals. Quote for the Show: "Your employees tell me they feel like they care about the business more than you do." - Molly McGrath Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk The Estate Planning and Elder Law Marketing Summit – https://estateandelderlawsummit.com/event-details Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/afrSS1dxVvY

In this episode, Molly takes a deep dive into the concept of growth in a law firm setting beyond the traditional financial perspective. She starts the conversation on growth, redefining what growth means on a personal, departmental, and practice area level. She stresses the importance of aligning growth with not just financial gains but also with internal processes and the empowerment of team members. Key Takeaways: Consistently measure and track growth in various areas of your business, acknowledging both improvements and setbacks as part of the growth process. Delegating tasks and embracing role specialization can significantly increase efficiency and allow attorneys to focus on higher-value activities. Having metrics, reporting, and analytics in place, even if they initially reveal areas of concern, is part of growing and allows for more informed business decisions. Encouraging a team-oriented approach to growth fosters an environment where employees feel invested and are motivated to ask powerful, business-driving questions. Quote for the Show: "Get clear and measure every single week... We're looking at the progress, not measuring from a place of perfection." - Molly McGrath Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk The Estate Planning and Elder Law Marketing Summit – https://estateandelderlawsummit.com/event-details Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/5Lqf2SDo92Y

In this episode, Molly addresses the challenges faced by estate planning and elder law attorneys. She emphasizes the importance of having a systematic follow-up process, closing the room effectively, and implementing an annual maintenance program. Key Takeaways: Implementation of an annual maintenance program is proposed as a solution to create consistent revenue and allow for firm investments. A strategic day-and-a-half-long shutdown for law firms will help refocus their goals and operational procedures. Quote for the Show: "Give yourself the gift of shutting down your law firm, bringing your team and solving this once and for all in a day and a half." - Molly McGrath Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk https://estateandelderlawsummit.com/event-details Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/GLj80Bvj4cA

In this episode, Molly is joined by Donna Kendrick, a financial services expert with a special passion for assisting widows in managing their financial lives during and after the life-altering loss of a spouse. The discussion delves into Donna's personal journey from widowhood to financial advisor, her published book for navigating the complexities of widowhood, and her unique eight-week course designed to support individuals through this challenging time. Key Takeaways: Quote for the Show: "Sometimes you can learn more about the values of your client and where they want life to go by just listening." - Donna Kendrick Links Sephton Financial Website: https://sephtonfinancial.com https://www.widow-wisdom.comFacebook: https://www.facebook.com/widowandwisdom LinkedIn: https://www.linkedin.com/in/donna-kendrick/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/Yj8Wsj8IZ4k

In this episode, Molly is joined by Randa Prendergast, Attorney Whisperer®️ and a pioneer in the realm of legal software and independent contractor staffing. Randa's innovative approach to law firm efficiency provides listeners with a vivid exploration of optimizing legal practices through strategic staffing and process improvements. She shares her journey from being a full-time in-office paralegal to starting mrsjunlegal.com, a firm entrenched in legal tech setup and remote paralegal placement. Key Takeaways: Quote for the Show: "We're not going to talk about how to do a task. We're just going to identify what task we're on, what's on the calendar, where the billing is." - Randa Prendergast Links Website: https://www.mrsjunelegal.com/ Facebook: https://www.facebook.com/attorneywhisperer LinkedIn: https://www.linkedin.com/in/attorneywhisperer/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/rJIGdK0U0_o

In this episode, Molly unveils the imperative of establishing a client care subscription model in the personal service industry. With her experience and passion, she provides a roadmap on how to build and sell VIP programs that transform one-time clients into lifelong patrons of your law firm. Key Takeaways: Quote for the Show: "Your clients are begging for a way to become a lifetime client of yours." - Molly McGrath Links https://estateandelderlawsummit.comWebsite: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/yJI1IiartrY

In this episode, Molly dives deep into the frustrations that professionals in the legal field experience when dealing with unqualified consultations and the inefficiencies that arise from them. She advocates for the strategic use of educational workshops and webinars to pre-qualify clients, ensuring that by the time a consultation occurs, the potential client is a "hell yes" and already resonates with the firm's approach. Key Takeaways: Quote for the Show: "By the time you meet with somebody, they are already a hell YES!" - Molly McGrath Links https://estateandelderlawsummit.com/event-detailsWebsite: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/mgsPUoTW5LI

In this episode, Molly sits down with Janine Zappini to uncover the keys to creating work-life alignment. From discussing the roles of self-awareness in effective leadership to incorporating practical tools for time management, this conversation outlines steps to optimize daily schedules and prioritize effectively, advocating for planning that includes both personal aspirations and family values. The episode unpacks the transformative power of self-awareness, the art of goal setting, and the establishment of strategic daily routines--all aimed at achieving efficiency without burnout. Key Takeaways: Quote for the Show: "Prioritize first what is important and urgent... delegate what's not important but very urgent." - Janine Zappini Links Website: https://www.janinezappini.com/ Facebook: https://www.facebook.com/JanineZappinidotcom LinkedIn: https://www.linkedin.com/in/janinezappini/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/2TU_82SpSU4