IT Insights

In this episode of the Future Processing US Spotlight Series, Vinay Patel and Bernard Williams from OIC Advisors, bringing their extensive corporate leadership experience, sit down with Mike Zamarski and Konrad Bałys, our tech and digital transformation consultants, to explore the evolving role of consultancy and technology in delivering business value. Hosted by Paula Lipnick, the conversation dives into:This discussion sheds light on how organisations can combine strategic advisory with technical expertise to achieve measurable, long-term results.

In today's rapidly evolving business landscape, artificial intelligence (AI) has become a buzzword, promising transformative potential. However, many companies are hesitant to embrace AI due to concerns about significant investments and potential pitfalls. In this episode, we sit down with AI experts Hilmar Hohman, IT Director at TMS Trademarketing Service GmbH and Krzysztof Szabelski, Head of Technology at Future Processing, to dissect the hype surrounding AI and provide practical guidance for businesses looking to leverage its power. Enjoy the discussion!

As artificial intelligence and machine learning continue to evolve, their applications within the insurance sector are expanding rapidly, offering new possibilities for enhancing efficiency, decision-making, and customer service. In this episode we have a pleasure to talk to Paul Butler, Chief Technology Officer at Hiscox London Market. Our conversation centers on the innovative work his team has done in implementing AI within the underwriting process. He shares insights on the challenges and successes experienced along the way, offering a detailed look at how these technologies are being integrated into the London Market, the impact they have on speed and accuracy, and the future of AI in the insurance industry.

What do energy, e-mobility, and cybersecurity have in common, and how do they impact your business? In this enlightening panel discussion, we delve into the future of these critical areas and explore their intersection and implications for society and business. Join our expert guest, Jürgen Böhm from 7BC AG, as he shares his insights alongside Tomasz Gandor, our talented ML engineer. Guided by our host, Justyna Szymańska-Laskowska, this conversation unpacks the convergence of these fields and the transformative potential they hold. In this episode, you’ll discover: Don’t miss the lively debate where Justyna, Jürgen, and Tomasz discuss whether data quantity or quality is more crucial in today's digital transformation era.

As the insurance industry faces increasing pressure to modernise and enhance operational efficiency, the adoption of standardised data practices has become increasingly important. A key aspect of this discussion is the dynamics between brokers and underwriters in defining these standards and the necessity of a unified approach. In this episode, I have the privilege of speaking with James Livett, the Executive Director at LIIBA overseeing Operations, Technology, Placing, Accounting & Settlement, Operational Resilience, and Central Services such as MRC, Velonetic, and PPL. Together we explore the complexities and strategic considerations involved, highlighting the necessity for a cross-market approach to ensure industry-wide coherence and resilience.

Welcome to our latest conversation on "The Evolution and Future of Security: A Conversation on AI, Data Privacy, and Threat Landscape". Join our guests in an interesting discussion and learn how to provide valuable insights into the current security landscape, discover the importance of integrating security and data privacy into business strategies, and check the evolving role of AI and regulatory frameworks in shaping these efforts. Our guests: - Kristine Briggs: CEO and founder of OIC Advisors, with a background in strategy, innovation, and operations. - Kelly Geary: Managing Principal at EPIC Insurance Brokers and Consultants, specializing in cyber and technology risk. - Dominik Samociuk: Head of Security at Future Processing, focused on internal security and client security activities. The conversation is hosted by Nicolas Ostrowski, President of Future Processing US.

During a recent visit to Berlin, Justyna Szymańska-Laskowska, Client Engagement Manager & DACH Business Leader, met with Sérgio Laranjeira, CTO at Metacore, to discuss the vibrant business ecosystem in Germany. The interview covered evolving business trends, the ongoing AI revolution, and the influence of cross-cultural interactions on the German market. The conversation highlighted that artificial intelligence is not just a trend but a transformative force that will significantly change business operations. The discussion delved into AI tools such as GitHub Copilot, Chat GPT, and AWS and Google solutions, enhancing process optimization and customer interactions. Notably, GitHub Copilot has been helping IT teams work up to 30% faster. The interview also explored building a company culture where individuals can be themselves and, supported by the right technology, achieve great business results. Emphasis was placed on learning, experimentation, and patience in navigating AI-related challenges.

Blueprint Two means a significant transformation for brokers and coverholders in the London insurance market. This initiative will streamline processes, enhance efficiency, and foster innovation through digitalisation. Brokers will adopt new technologies for smoother interactions with carriers, while coverholders will embrace standardised data requirements and digital platforms for seamless integration and regulatory compliance. In this episode, together with our guest, Sharon Stanley, Managing Director at GPM Development, we explore the evolving landscape of technology providers in the London insurance market in light of the introduction of Blueprint Two. From insights into GPM's journey over the past 35 years to the transformative impact of data standards on market operations, Sharon provides perspectives on staying relevant in a rapidly changing industry landscape. With discussions ranging from the importance of continuous improvement to the practical implications of integrating new technologies, this interview offers an exploration of the challenges and opportunities facing insurers and technology providers alike.

In this episode we continue the topic related to delegated authority and digitalisation of underwriting, but this time from a perspective of MGAs. As MGAs stand at the intersection of innovation and underwriting it is especially inspiring to learn how they harness technology to streamline processes, enhance risk evaluation, and navigate the ever-changing insurance landscape. Our guest is Michael Keating, CEO at Managing General Agents' Association and together we'll explore how the members leverage digital tools, predictive analytics, and automation to not only expedite underwriting processes but also to improve accuracy and adaptability in a dynamic market.

Dive into the intricate world of cybersecurity in the first episode of the new series IT Insights: Inspire, Improve, Innovate recorded in our Center of Excellence in North Dallas. In this eye-opening discussion, Adam Gaca, VP of Cloud in Future Processing engages in a candid conversation with Sean D. Mack, Author, Speaker, and former CIO and CISO of Wiley. They unravel the true state of cybersecurity at American companies and uncover strategies to inspire innovation while minimizing operational risks.

Delegated authority holds great significance within the London Market, serving as a cornerstone in the landscape of risk underwriting. Data control is crucial in this area, espiecially considering data cleansing, data transformation in real-time and reconciliation. In this episode of IT Insights InsurTalk, together with Dave Connors, Founder and CEO of distriBind, we discuss the role of the delegated authority in the Insurance market, with a special focus on data.

February 2017, insurance press is swarmed with predictions based on Carl Frey’s study that robots are coming and “topping the list of jobs at risk of being automated are insurance underwriters, with a 98.9% probability of being replaced by robots” . 6 years have passed and here we are, World Economic Forum marks Insurance underwriters as those who are “most likely to benefit from AI augmentation – 100% of their tasks have the potential to be augmented, the Jobs of Tomorrow report says”. Together with my guest, Artur Niemczewski, Non-Executive Director at Chartered Insurance Institute, we discuss how the job of underwriter went from endangered to potentially 100% AI augmented in 6 years. And this time, we have a mystery guest as well…

Claims inflation refers to the increasing costs associated with settling insurance claims, and it can significantly impact the profitability and sustainability of insurance companies. In this episode, together with our guest, Manjit Rana, GM Insurance - UK, EMEA & APAC at Clearspeed, we explore various aspects of claims inflation, focusing on the role of technology in addressing these challenges. We also discuss the topic of challenges faced by Insurance leaders in managing claims inflation.

Claims inflation refers to the increasing costs associated with settling insurance claims, and it can significantly impact the profitability and sustainability of insurance companies. In this episode, together with our guest, Manjit Rana, GM Insurance - UK, EMEA & APAC at Clearspeed, we explore various aspects of claims inflation, focusing on the role of technology in addressing these challenges. We also discuss the topic of challenges faced by Insurance leaders in managing claims inflation.

Innovation is on everyone’s lips nowadays, but it’s not surprising seeing how important it is in the growth of companies but also how it can enhance our daily life, smoothen and accelerate certain processes and save time and money. However, it is quite a challenge to implement innovation within organisation. The guest of this episode is Nic Sproul, CCO at I Love Claims and former Director at Gallagher Bassett, who brings a wealth of experience and expertise in driving innovation within the insurance sector. Together we discuss the challenge of implementing innovation and how it is connected with certain change of mindset, letting go of what we know and pursuing the unknown.

76% of insurers agree that competitive advantage will not be determined by their organization alone, but by the strength of the partners and ecosystems they choose. Because of that insurers will have to consider mapping emerging ecosystems to assess how they can best offer coverage. Our guest is Evangelos Avramakis, Lead Corporate Foresight, Intelligence & Development at Swiss Re. In this episode we discussed the role of Insurance in the emerging digital ecosystems and why it is so important to look at the ecosystems through a non-industry specific lens.

Throughout its 350+ years of history, Lloyd’s has become the world’s leading insurance marketplace. Its focus now is on building a braver future – one that is more sustainable, resilient and inclusive and part of that journey is created by the Future at Lloyd’s programme. In this episode we have a pleasure to talk with Bob James, Chief Operations Officer at Lloyd's of London at this extraordinary London’s landmark, Lloyd’s building. We discuss the vision beind the marketplace digital transformation, its presence as well as the future of further innovation. We also touch upon the challenges Bob had to face on the journey.

When we asked ChatGPT to write me an intro for this interview it suggested the following: “Over the past few years, generative AI has emerged as a powerful tool for businesses to automate various tasks and gain a competitive edge. In the insurance industry, generative AI is being used to streamline operations, reduce costs, and enhance customer experience. From underwriting to claims processing, generative AI is transforming the insurance landscape.” It is indeed a fine example of self-promotion, but does it truly reflect reality? My guests are Danilo Raponi, Group Head of Innovation and Emanuele Colonnella, Innovation Activation Manager at Generali and we are discussing the state of generative AI in Insurance, but not only.

Recent statistics from Price Waterhouse Coopers say that 41% of insurance customers are likely to switch insurance providers due to dissatisfaction with their carrier’s digital capabilities. It has posed a challenge to the insurance sector on how to make customers loyal and how to improve their digital experience with claims. Our guest offers a new approach to that problem and believes that the processes insurers use haven’t adapted to the capabilities of the new technology implemented by the carriers.

In this episode I had a pleasure to talk to Carrie Goetz, fractional CTO to multiple companies, recently named in the top Top 25 Women in Mission Critical, 30 Top Most Influential Women in Tech 2021 by CIO Outlook, 10 most influential women in technology 2020 by Analytics Insight, honored as a Network Computing Inspiration Award finalist 2020, and Comptia Women in Leadership Spotlight Finalist. Together we discussed various aspects of data: ROI from data and Cloud projects, future data center, security issues with data and their awareness, and many more.