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It's Covered: The Insurance Podcast

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Location:

United States

Language:

English

Contact:

7133029718


Episodes

Ep 34: Before You Give Advice

10/8/2018
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We're asked a lot for coverage and claims advice, which is totally cool, as long as you recognize this first. Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Duration:00:22:16

Ep 33: Citation ≠ Fault

10/1/2018
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Sometimes the adjuster is going to disagree with the police in an accident, and this is why. Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Duration:00:27:34

Ep 32: Mr Crunch with Sweet Balls

9/24/2018
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Talking about differences in insurance companies, level of service and claim satisfaction, and generic cereal Mel made up that he will regret forever.

Duration:00:30:18

Ep 31: Breaking Bad's Tow (Is That Covered?)

9/17/2018
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Playing "Is That Covered?" today with a scene from an early episode of Breaking Bad. Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Duration:00:23:17

Ep 30: Role-Play Interviews

9/10/2018
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Final episode in our series on interviews, this one on role-playing. Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Duration:00:26:53

Ep 29: Behavioral Interviews

9/3/2018
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Continuing our chat about interviewing and hiring! iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Duration:00:26:01

Ep 28: Interviewing 101

8/27/2018
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Starting a 3-week series on interviewing and hiring. iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Duration:00:35:46

Ep 27: Ain't Got Time for That!

8/20/2018
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Discussing time management and multi-tasking in this episode of the podcast! iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Duration:00:26:24

Ep 26: All Work No Pay

8/13/2018
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Today we discuss working for free, either from friends and family who want advice but definitely not a quote or from walk ins who already have an agent who isn't serving them but you'll do fine. Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Duration:00:27:14

Ep 25: Adjuster Mission: Impossible (Is That Covered?)

8/7/2018
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Playing Is That Covered, our favorite insurance game, with the mega blockbuster hit Mission Impossible: Fallout! iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Duration:00:28:30

Ep 24: Where is My Calendar?

7/30/2018
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When you start something, be prepared to do it forever, because it will be expected from now on. Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Duration:00:31:46

Ep 23: The Cost of Repair

7/23/2018
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Discussing what makes insurance on one vehicle higher than another and serving customers who are confused about it. iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Duration:00:22:17

Ep 22: I Have No Email

7/16/2018
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How do we help those people who refuse to embrace technology in an industry that is increasingly technology-based? Our Facebook group: https://www.facebook.com/groups/342939569511083/ www.itscovered.net

Duration:00:22:54

Ep 21: Why Did My Rates Go Up?

7/9/2018
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Still recording in the dark, nevertheless we tackle topics of how rates are decided and how to handle customers who are upset about that rate increase. Our website is www.itscovered.net

Duration:00:37:16

Ep 20: When the Lights Go Out

7/2/2018
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What do you do when the electricity or internet go out in your office? We record a podcast episode!! Website is http://www.itscovered.net You'll only be able to reach that if you have internet access.

Duration:00:24:26

Ep 19: Slow Burn Road Rage

6/25/2018
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We all have that instinct for revenge on the road, even if it doesn't manifest itself in full-blown road rage. But when we "Teach someone a lesson," we['re really just succumbing to pride and nothing any more lofty than that. It's road safety on today's episode

Duration:00:34:50

Ep 18: How Speed Limits Are Determined

6/18/2018
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We take a look at how speed limits are set on our roads and how well we obey them. http://www.itscovered.net Our free ebook for agents on how to help customers with claims: www.itscovered.net/ebook

Duration:00:30:36

Ep 17: What Am I Paying You For?

6/11/2018
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One of the most important things an agent can do in a claim is to set expectations and sometimes that means telling the customer hard truths. Our website is http://www.itscovered.net The free ebook is at http://www.itscovered.net/17

Duration:00:21:53

Ep 16: Customer is a Jerk!

6/4/2018
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We should be documenting our files with the possibility in mind that those notes might be shown to a jury one day. Because sometimes they are. Our website is http://www.itscovered.net Free ebook on servicing claims as an agent http://www.itscovered.net/ebook

Duration:00:18:30

Ep 15: Claim Number?

5/29/2018
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Are we reading our emails and texts before we send them? Are we communicating something we don't mean? Email is one of the most misunderstood forms of communication for a reason, and we look at a recent email Paul received as an example. Our Facebook group: https://www.facebook.com/groups/342939569511083/ Our YouTube page: https://www.youtube.com/channel/UC03jXlcZlnboE8EX6TON9tg Website: http://www.itscovered.net

Duration:00:20:55