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It's Covered: The Insurance Podcast

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Location:

United States

Language:

English

Contact:

7133029718


Episodes

Ep 26: All Work No Pay

8/13/2018
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Today we discuss working for free, either from friends and family who want advice but definitely not a quote or from walk ins who already have an agent who isn't serving them but you'll do fine. Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Duration:00:27:14

Ep 25: Adjuster Mission: Impossible (Is That Covered?)

8/7/2018
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Playing Is That Covered, our favorite insurance game, with the mega blockbuster hit Mission Impossible: Fallout! iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Duration:00:28:30

Ep 24: Where is My Calendar?

7/30/2018
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When you start something, be prepared to do it forever, because it will be expected from now on. Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Duration:00:31:46

Ep 23: The Cost of Repair

7/23/2018
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Discussing what makes insurance on one vehicle higher than another and serving customers who are confused about it. iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Duration:00:22:17

Ep 22: I Have No Email

7/16/2018
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How do we help those people who refuse to embrace technology in an industry that is increasingly technology-based? Our Facebook group: https://www.facebook.com/groups/342939569511083/ www.itscovered.net

Duration:00:22:54

Ep 21: Why Did My Rates Go Up?

7/9/2018
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Still recording in the dark, nevertheless we tackle topics of how rates are decided and how to handle customers who are upset about that rate increase. Our website is www.itscovered.net

Duration:00:37:16

Ep 20: When the Lights Go Out

7/2/2018
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What do you do when the electricity or internet go out in your office? We record a podcast episode!! Website is http://www.itscovered.net You'll only be able to reach that if you have internet access.

Duration:00:24:26

Ep 19: Slow Burn Road Rage

6/25/2018
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We all have that instinct for revenge on the road, even if it doesn't manifest itself in full-blown road rage. But when we "Teach someone a lesson," we['re really just succumbing to pride and nothing any more lofty than that. It's road safety on today's episode

Duration:00:34:50

Ep 18: How Speed Limits Are Determined

6/18/2018
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We take a look at how speed limits are set on our roads and how well we obey them. http://www.itscovered.net Our free ebook for agents on how to help customers with claims: www.itscovered.net/ebook

Duration:00:30:36

Ep 17: What Am I Paying You For?

6/11/2018
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One of the most important things an agent can do in a claim is to set expectations and sometimes that means telling the customer hard truths. Our website is http://www.itscovered.net The free ebook is at http://www.itscovered.net/17

Duration:00:21:53

Ep 16: Customer is a Jerk!

6/4/2018
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We should be documenting our files with the possibility in mind that those notes might be shown to a jury one day. Because sometimes they are. Our website is http://www.itscovered.net Free ebook on servicing claims as an agent http://www.itscovered.net/ebook

Duration:00:18:30

Ep 15: Claim Number?

5/29/2018
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Are we reading our emails and texts before we send them? Are we communicating something we don't mean? Email is one of the most misunderstood forms of communication for a reason, and we look at a recent email Paul received as an example. Our Facebook group: https://www.facebook.com/groups/342939569511083/ Our YouTube page: https://www.youtube.com/channel/UC03jXlcZlnboE8EX6TON9tg Website: http://www.itscovered.net

Duration:00:20:55

Ep 14: What is Time Worth?

5/22/2018
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Today we explore what our time is really worth, and should we sometimes get rid of a customer who is taking up too much of it? Our website, which is NOT a waste of your time, is http://www.itscovered.net Our free ebook on handling claims as an agent is at http://www.itscovered.net/ebook

Duration:00:19:29

Ep 13: Really Weird Accident Claim

5/14/2018
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We take a look at a really weird accident claim and try to figure out how we would decide it if it were assigned to us. Spoiler - we're not sure. Do you have an idea about it? Join our Facebook group at https://www.facebook.com/groups/342939569511083 See the video at https://www.huffingtonpost.com/entry/good-samaritans-dui-crash-florida-live-stream_us_59ae5e3ee4b0dfaafcf23283

Duration:00:21:50

Ep 12: What Happened Was...

5/7/2018
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In claims, we developed kind of a six sense when people were about to tell us a fib of two. A lot of times certain phrases gave us a hint of what was about to come. Today we discuss some of those phrases. our website: http://www.itscovered.net

Duration:00:20:44

Ep 11: Who Ya Gonna Call? (Is That Covered?

4/30/2018
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We play "Is That Covered?" with the original Ghostbusters film, particularly the attack of the Stay Puft Marshmallow Man. It's going to be fun making sense of this one! Our website is http://www.iscovered.net

Duration:00:30:23

Ep 10: When the Levee Breaks

4/23/2018
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Talking about an article about Harvey and issues dealing with flood insurance. The article in question can be read here: https://www.insurancejournal.com/news/southcentral/2018/04/11/486116.htm Our website is http://www.itscovered.net Free ebook on claims at http://www.itscovered.net/ebook

Duration:00:29:01

Ep 9: Nerds Need Insurance Too!

4/9/2018
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Paul saw some insurance advertisements while watching eSports on Twitch, and we began to wonder if this were a good outlet for marketing. So we pull the demographics of the eSports audience and begin to analyze it. The report can be downloaded here: http://www.nielsen.com/esports-playbook Our website is http://www.itscovered.net

Duration:00:25:43

Ep 8: The Agent's Role in Claims

4/2/2018
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We got two calls this week about new claims, so we discuss what we learned from them. Contrary to popular belief, the agent can actually do a lot in claims. Some of the ways you can make the claim experience better is in our free ebook found here: http://www.itscovered.net/ebook Our website is at http://www.itscovered.net

Duration:00:27:47

Ep 6: Self-Driving Uber

3/26/2018
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Paul and Mel discuss the fatality accident out of Tempe where a self-driving Uber struck a pedestrian. We'll tackle the future of insurance with self-driving vehicles and also a preliminary liability analysis of this accident. The footage from the vehicle: https://www.facebook.com/TempePolice/videos/2337144116311806/ Our website: http://www.itscovered.net Our free ebook on handling claims as an agent: http://www.itscovered.net/ebook

Duration:00:37:26