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Manndatory Listening

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Location:

United States

Language:

English


Episodes

Front Line Obsession: An Interview with Ryan Hawk of the Learning Leader Show

11/15/2018
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“The building of great teams starts with the leader.” Ryan Hawk, founder, and host of the Learning Leader Show would know. He brings his own extensive leadership experience and insight he’s gleaned from more than 280 conversations with a breadth of leaders to this episode, covering topics from building a great team (including firing) to effective rewards (it’s all about family).

Duration:00:36:04

Turning Transactions into Collaboration with Brenda DiVincenzo

11/8/2018
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We sat down with Brenda DiVincenzo to talk about the photo and printing industry, which capitalizes on modern-day nostalgia, in-store education, and service packages or VIP programs to get folks in the store (lessons we could all stand to learn). We also dive into the pros (no cons) of a collaborative purchasing experience.

Duration:00:39:10

Step One: Start Smiling

11/1/2018
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Managers, gather ‘round. Vice President of Strategy Leslie Cunningham riffs with regular Kent Mann on everything from intentionality to vulnerability in this episode. Their core message? Cultivating a welcoming retail environment where customers feel comfortable is integral to the future of brick and mortar retail success.

Duration:00:32:44

Culture Match with Harry the Fish Guy

10/25/2018
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Harry Paul (you might know him as Harry the Fish Guy) knows a lot about cultivating an excellent customer experience. Dan and Kent sat down with the guru to discuss creating a culture of excellence, employees as ambassadors, and the manager’s supporting role.

Duration:00:39:56

Worst Buy: Corporate Oversights in Retail

10/11/2018
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Corporate retailers dictate their day-to-day actions by payroll ratios and sales predictions, but it’s a strategy that’s not adaptable on the ground level. Without a leader present at the store to make real-time decisions, the retailer misses

Duration:00:22:43

Making Client Love Connections with Dave Hanson

10/4/2018
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We sat down with Dave Hanson of Jax Bicycle Centers at Interbike to talk about the Net Promoter Score methodology, and how he uses it in his store to build lasting relationships with his customers—or, more appropriately, his clients (he tells how to distinguish between the two).

Duration:00:30:19

Get In, We’re Going Shopping: Millennials as Consumers

9/26/2018
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By 2020, millennials will have a collective spending power of $1.4 trillion dollars, which means that retailers have to adapt to their market. Glean some insights straight from the source: Dan Mann sat down with three Mann Group millennials to play a game of true-or-false about their spending habits. You might be surprised to hear why they buy.

Duration:00:23:08

If You Can’t Beat Them…: Millennials in the Workplace

9/20/2018
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Millennials are on the cusp of becoming the majority of America’s workforce, which means you literally can’t live without them. In this episode, Dan & Kent break down why that’s not a bad thing, and how to engage your millennial employees through transparency and real authenticity.

Duration:00:26:42

Chop, Shop, & Roll

9/6/2018
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Treat every customer like they’re your next regular. So says Uriah Standish of our local favorite The Chop Shop Butchery. We sat down with the customer experience guru who proffered this and other gems (including some of the best advice for hiring we’ve ever heard) for this week’s episode. The best part? He’s just 19 years old.

Duration:00:31:44

Special Interbike Preview

8/30/2018
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Interbike, the largest bike show in the country, is just weeks away. We sat down with interim director Justin Gottlieb to discuss the current state of the cycling industry, retailers’ prevailing problems, and what to expect at this year’s expo and market week (including our special Mann U course!).

Duration:00:25:37

All the Small Things: Creating Customer Experience Culture

8/23/2018
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Hank, Kent, and Dan Mann make the argument that it’s the small things—not logistical shifts or technological advances—that make a customer experience positively memorable and, as a result, your business profitable. It’s a trainable skillset, but more than that, it’s a culture. So what are the small things, and how do you teach them?

Duration:00:25:10

Defining Customer Experience (And Why It’s the Most Important Aspect of Your Business)

8/15/2018
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Here’s a fact: the negative interactions your employees have with your customers directly and adversely affect your sales results. So how do you fix it? Define the specific actions and experiences that create a great customer experience in your business and create a strategy to implement them.

Duration:00:23:44

Size Matters: Landry’s Bikes Talks ESOPs

7/30/2018
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ESOPs aren’t for everyone, and Peter and Tom Henry considered other options before choosing that path for their business seven years ago. In this episode, the brothers share the growing pains and rewards (including customer reactions!) of being an ESOP.

Duration:00:42:54

Rock/Creek: Succession Squared

7/11/2018
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Episode 3: Rock/Creek: Succession Squared Jonathan Scott of Rock/Creek is a leader in the outdoor industry, but it’s his unique experience in and perspective on succession planning—having bought and sold a business he’s been with for a lengthy career—that’s the subject of our podcast.

Duration:00:58:56

Episode 1: Meet Manndatory Listening

7/10/2018
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Episode 1: Meet Manndatory Listening In our very first podcast, we introduce the who, why, and when of Manndatory Listening and share Dan Mann’s top tips for managers.

Duration:00:09:36

A Guide to Succession Plans

7/10/2018
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Episode 2: A Guide to Succession Plans We’re breaking taboos and talking about every owner’s least favorite topic: succession. We turn the nightmare into a dream as we delve into the myriad options for planning your exit (or entrance), including internal and external buyouts, ESOPs, and inheritance.

Duration:00:41:25