As Abraham Maslow once said, “If all you have is a hammer, then everything looks like a nail.” That’s the danger of single-facet thinking. If you imagine an organization as a three-legged stool, what happens if you only focus and build one leg? It falls over. Listen in to today’s episode as Dawn Shuler illustrates the three legs needed and examples when an organization does not value all three.
Most of the time I talk about a company’s core values, but individuals have their own set of values as well. Listen in to today’s episode for a powerful, yet simple system to determine your values – and how best to communicate and connect with others. (And get your free personality report!)
In running a business (or a department or a team or whatever), you get signs in the form of suggestions, recommendations, trends, unexpected obstacles, unplanned opportunities… if you don’t pay attention, you might find yourself down the road unhappy with where you want to be.
What if we created a strengths-based culture? Strengths-based work? Strengths-based teams? Listen in to today’s episode as Dawn Shuler shares what is possible by focusing on your strengths, rather than your weaknesses.
We usually think of following up in terms of sales. But it’s valid in all areas of business and life. Listen in to today’s episode to learn how important follow-up is to respecting others and nurturing relationships.
Dawn Shuler shares Howard Gardner’s Theory of Multiple Intelligences – not how intelligent one is, per se, but how one processes the world. She describes the 7 different intelligences and discusses that recognizing how someone processes the world can lead to greater understanding and even greater productivity in the workplace.
In Part 1, Dawn Shuler shared how vital great customer service is, and 6 ways to deliver it – when something goes wrong. In today’s Part 2 episode, Dawn offers 4 techniques for handling unhappy customers.
Customer service isn’t just a department set aside to handle customer concerns and complaints. It’s so much more than that. Listen in to today’s episode as Dawn Shuler shares how vital great customer service is, and 6 ways to deliver it – when something goes wrong.
Dawn Shuler talks about why an organization needs to have core values and how they can be used. She uses the core values of The Shuler Group as an example and how they show up in everything from daily actions, meetings, hiring, and evaluating opportunities.
Back in the old telecom days, when they built the nationwide phone system, they built it for the extreme pressures of one day: Mother’s Day. Are you building your organization for Mother’s Day? Listen in to today’s episode to hear what you should be thinking about now and for the future.
We’ve probably heard a lot of the statistics regarding feedback and employee engagement – that the more regular the feedback, the more engaged the employee is. But what is feedback? Is it simply a pat on the back for a job well-done? Listen in to today’s episode as Dawn Shuler explores what feedback really is (or what it should be).
A few episodes ago, I talked about IEF – and individual’s fit with his or her environment. In that episode, I mentioned that there are many factors that make up one’s environment. In today’s episode, I go over many of those factors, from internal to external, from tangible and visible to intangible.
Dawn Shuler explores The Shuler Group’s Collaborative Employee Engagement Model that pulls together employee engagement as a two-way street. Listen in as Dawn describes the primary purpose of company and employee, as well as the three facets of engagement in this model.
We’ve found that every challenge or problem has to do with a misalignment with individual and environment. Individual is, of course, the employee, the manager, the executive, etc. The environment is everything from the culture, communication, onboarding, equipment, and more. If the individual or the environment (or both) are out of alignment, you get better results when they come into alignment.
With the current low unemployment rate, do you hire at a 70% fit versus a preferred 90% fit? Listen to today’s episode to find out how the answer to this question can affect short-term solutions vs. long-term problems.
Are your employees and staff empowered to make decisions? Do they feel a sense of ownership of their position, the organization’s values, and customers? Listen in as Dawn Shuler talks about her experience at a popular grocery store chain, and how they empower their employees.
As managers and leaders, it is our duty to make our expectations clear to the nth degree. You may think that it’s up to your employee to figure out what to do, but that’s not how it goes. It is YOUR responsibility as a manger and leader to ensure that your team and staff understand what you expect of them. Are you up to the challenge?
In this modern age of smart phones, remote sharing applications, remote team workspaces, we tend to always be on. While we can feel more productive as a result, there is a cost to always being on. Listen in to today’s episode as Dawn Shuler talks about the costs to today’s always-on technology as well as boundaries to set around it.
There are plenty of times when people say something in a certain way, but they’re actually asking for something else or meaning something else. What if we could all be more honest and direct? Listen in as Dawn Shuler shares four examples of language that is hiding some other meaning.